Ratings based on 600 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
offer better breakfast. offer better breakfast. offer better breakfast. offer better breakfast. offer better breakfast. offer better breakfast. offer better breakfast. offer better breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
Wonderful stay, staff was very accommodating and helpful, restaurant was good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2015
The staff was very friendly and professional. The hotel is older and needs to be renovated. The room was clean but a bit shabby. The linens were a little old and dingy. Could use some sprucing up. They need to work a bit on their bar and restaurant menu selections as they are a bit outdated also. However I do have to admit the bed was very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location in the heart of richmond

Posted Mar 31, 2015
The hotel is very conveniently located in downtown Richmond. It offers valet parking for a price. It has a bar and dining room area. You can get a buffet breakfast in the dining area in the morning. The room was nothing fancy--pretty typical for a hotel of this type--but it was clean and the beds were fine. One of the best things about the hotel is a free shuttle van that took us to the area where the restaurants are by the river. The shuttle driver was really nice and told us about the different restaurants. He gave us his card, and we called when we had finished eating and he came and got us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hampton Roads, VA

Highly Recommend

Posted Mar 24, 2015
Excellent experience! From valet, front desk to restaurant staff-customer svc personified. Jena @ front desk was the BEST, what a jewel!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Roanoke va

nice, walking distance to Colisuem

Posted Mar 23, 2015
Pros: location, staff and cleanliness
very comfortable, Very freindly staff, very clean room, excellent location
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Quick Visit

Posted Mar 16, 2015
Pros: I liked the location of the hotel. I also liked the overall feel it gives it's guests.
Cons: My mattress was a bit soft on one side and harder on the other. It billowed in towards the middle
Location: Walking distance to great restaurants
Our experience was great. The staff there is very helpful and pleasant. I would stay there again.
2 out of 5
by A verified travelerfrom L

Too much money for this hotel

Posted Mar 9, 2015
I was charged $100 per night more than folks who booked the day before. When I requested the lower rate they said no. My wake up call came an hour late so I had no time for breakfast. The service at the restaurant was ridiculously slow even with only 2 tables in the whole place. Not sure I will stay at Hilton again. As a Hilton Honors member I have never experienced this before. Very disappointed!
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient, comfy

Posted Feb 27, 2015
very comfy, pleasant, easy and accessible, valet parking well done
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Pros: comfortable, staff are pleasant and professional
Cons: restaurant
Location: Fencing tournament
stay is good, but restaurant is too cold, and slow.