Indoor pool, sun loungers

Reviews of Holiday Inn Express Hotel & Suites Riverport Richmond, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 821 out of 1569 reviews" "
Rating 8 - Good. 444 out of 1569 reviews" "
Rating 6 - Okay. 142 out of 1569 reviews" "
Rating 4 - Poor. 85 out of 1569 reviews" "
Rating 2 - Terrible. 77 out of 1569 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Eileen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice, clean, except maybe the pool. Also, the water in the pool was cold. The included breakfast is pretty much the same everyday. They clean the rooms daily and provided fresh towels. They have dove body wash, shampoo, and conditioner available in the washroom if you didn’t bring your own.
Stayed 4 nights in Apr 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit far from the center!
Stayed 3 nights in Apr 2024

6/10 Okay

julie

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Pros: clean, modern room. Beds were comfortable. Pool was good for the kids. The maintenance man was super friendly and nice. Cons: check in took a while as they had someone training. My room keys didn't work had to go back to the desk and wait in line to get new ones. Then they worked for a bit but stopped working and I got locked out of the building (back door) until a staff member let me in. Our toilet was plugged upon our arrival and we needed maintenance to come fix it. Pool was cloudy, needed maintenance.
Stayed 1 night in Apr 2024

8/10 Good

Abdelrahman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basketball court
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel would stay here again and again
Stayed 1 night in Apr 2024
Response from Farah Dawood- GM on Apr 16, 2024
Hi DanielleThank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that you would choose to stay again in the future. Providing exceptional experiences for our guests is our top priority, and we're delighted that we met your expectations. We look forward to welcoming you back again and again! If there's anything special you'd like for your next visit, please feel free to let us know.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants, breakfast had good options Parking was limited
Stayed 3 nights in Apr 2024
Response from Farah Dawood- GM on Apr 16, 2024
Hi David Thank you for taking the time to share your feedback! We're glad to hear that our hotel's proximity to restaurants and our breakfast options met your expectations. However, we apologize for any inconvenience caused by limited parking. We understand the importance of convenient parking for our guests and will look into ways to improve this aspect of our service. Your comments help us enhance the experience for future guests, and we appreciate your valuable input. If you have any further suggestions or concerns, please feel free to share them with us.

6/10 Okay

jianghua

Traveled with family
Need some improvement on breakfast and room sheeting.
Stayed 2 nights in Apr 2024
Response from Farah Dawood- GM on Apr 15, 2024
HI Jianghua,Thank you for taking the time to share your feedback with us. We apologize for any shortcomings you experienced with the breakfast and room amenities.Your comments are valuable to us, and we have and extensive choice of offerings so I am sorry that you did not enjoy it. We do not iron our sheets as we fold them as soon as they are out of the dryer. So i am sorry that you did not like the sheeting. If you have any specific suggestions or further details you'd like to share, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to make improvements based on your feedback.Thank you for choosing to stay with us, and we hope to have the chance to provide you with an even better experience in the future.

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Limited and cramped parking.
Stayed 3 nights in Apr 2024
Response from Farah Dawood- GM on Apr 15, 2024
HI Steve We appreciate your feedback regarding the parking situation. We understand that convenient parking is important for our guests, and we apologize for any inconvenience you experienced due to limited space.We will certainly take your comments into consideration as we work to improve our parking facilities and make them more accommodating for our guests. If you have any further suggestions or concerns, please feel free to share them with us.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 Excellent

Dara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel, nice rooms, pool was great. Parking spots were a little small, but were fine. I would stay here again.
Stayed 2 nights in Apr 2024
Response from Farah Dawood- GM on Apr 15, 2024
Hi Dara Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay at our newer hotel, found the rooms comfortable, and had a great time at the pool.We appreciate your feedback regarding the parking spots, and we'll certainly take that into consideration for future improvements.It's wonderful to know that you would choose to stay with us again. We look forward to welcoming you back for another enjoyable stay. If you have any further comments or requests, please don't hesitate to reach out. Thank you for choosing our hotel!

10/10 Excellent

Dali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Farah Dawood- GM on Apr 15, 2024
Hi Dali,Thank you for taking the time to leave us a 5/5 review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Providing excellent service and ensuring our guests have a memorable stay is always our goal, and we're delighted that we achieved that with you.Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional hospitality. We look forward to welcoming you back for another fantastic stay in the future. If there's anything specific you particularly enjoyed about your stay or any suggestions you have for us to make your next visit even better, please feel free to share. Thank you for choosing us, and we can't wait to host you again soon!

10/10 Excellent

Jacquie

Stayed 2 nights in Mar 2024
Response from Farah Dawood- GM on Apr 15, 2024
Hi Jacquie,Thank you for taking the time to leave us a 5/5 review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Providing excellent service and ensuring our guests have a memorable stay is always our goal, and we're delighted that we achieved that with you.Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional hospitality. We look forward to welcoming you back for another fantastic stay in the future. If there's anything specific you particularly enjoyed about your stay or any suggestions you have for us to make your next visit even better, please feel free to share. Thank you for choosing us, and we can't wait to host you again soon!

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
room AC was primitive and ran ALL the time. Bad sleep due to noise. Would not shut off Breakfast was good but area is no longer Covid spaced and we felt unsafe.
Stayed 1 night in Apr 2024
Response from Farah Dawood- GM on Apr 15, 2024
Hi Wayne, We apologize for the inconvenience you experienced with the air conditioning in your room and the noise disturbance during your stay. Providing a comfortable and peaceful environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard.We will investigate the issues with the AC unit to ensure it is functioning properly and address any noise concerns to minimize disruptions for our guests in the future.Regarding breakfast, we understand your concerns about the spacing in the dining area. Your safety and well-being are important to us, and we do have an overflow breakfast room to encourage guests to use. Your feedback is invaluable to us as we strive to improve our services and facilities. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience in the future. Thank you for choosing our hotel.

8/10 Good

Becky

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Parking was difficult on Thursday thru Sunday
Stayed 5 nights in Apr 2024
Response from Farah Dawood- GM on Apr 15, 2024
Hi BEcky,We apologize for the inconvenience you experienced with parking during your stay, especially on Thursday through Sunday. We understand that parking availability is important for our guests, and we regret that we fell short in providing a seamless experience in this regard. However, we were sold out that weekend but we do have overflow parking across the street for extra guests staying with us. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Thank you for choosing our hotel.

10/10 Excellent

Bill, Calgary

Business traveler
Disliked: Amenities
Ok for stay close to airport Not alt of amenities around if you don’t have a car
Stayed 4 nights in Apr 2024
Response from dushan on Apr 8, 2024
Dear BillThank you for choosing Holiday Inn Express Riverport for your stay! We're glad to hear that our convenient location near the airport suited your needs. While we may not have a plethora of amenities within walking distance, we hope our comfortable accommodations and friendly service made your stay enjoyable. f there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!RegardsDushan

4/10 Poor

Suresh

Disliked: Cleanliness, staff & service, property conditions & facilities
I dont like area
Stayed 1 night in Apr 2024
Response from Farah Dawood- GM on Apr 15, 2024
Hi Suresh,We're sorry to hear that you were dissatisfied with the area surrounding our hotel. We understand that the location is an important factor in choosing accommodations, and we regret that it did not meet your expectations.Your feedback is valuable to us, and we appreciate you sharing your concerns. While we cannot change the location of our hotel, we are committed to providing a comfortable and enjoyable stay for all our guests.

4/10 Poor

April

Traveled with partner
Liked: Staff & service, property conditions & facilities
We usually love the holiday inn. This time not so much. Hot tub was cold, pool was murky. I don’t think it had been cleaned in awhile. Also it was very loud. Kids running up and down the halls. Screaming crying baby. I think during the week if you have availability you should place couples and families in different areas. I can understand if the hotel was full then you can’t but this hotel was not full.
Stayed 2 nights in Apr 2024
Response from Farah Dawood- GM on Apr 15, 2024
Hi April,We're truly sorry to hear that your recent experience at our Holiday Inn did not meet your expectations. Your satisfaction is very important to us, and we appreciate you taking the time to share your feedback.We apologize for the issues you encountered with the hot tub and pool. Maintaining cleanliness and temperature is a top priority, and we regret that we fell short in this regard. Rest assured, we will address these concerns with our maintenance team to ensure proper upkeep moving forward.Regarding the noise disturbances, we understand how disruptive it can be to have loud guests nearby. We will review our room assignment procedures, especially during quieter periods, to better accommodate different guest preferences and needs.Your feedback is invaluable to us as we continuously strive to improve our services. We hope you'll consider giving us another chance in the future to provide you with the exceptional stay you deserve. If there's anything else we can do to make it right, please don't hesitate to reach out to us directly. Thank you for choosing Holiday Inn, and we apologize again for any inconvenience caused.

8/10 Good

Darin Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really great Other than not being able to check into our room until 4:25pm, and the bottom of the pool being really rough ( all three grandchildren had scrapes on their feet every time)
Stayed 4 nights in Mar 2024
Response from dushan on Apr 8, 2024
Dear DarinThank you for staying at Holiday Inn Express Riverport! We're glad to hear that overall, you had a great experience. We apologize for the inconvenience regarding the late check-in and the issue with the pool bottom. Your feedback is crucial to us, and we'll address these concerns promptly to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an even better stay next time!RegardsDushan

8/10 Good

Mira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great for the kids and they really enjoyed the breakfast
Stayed 2 nights in Mar 2024
Response from dushan on Apr 8, 2024
Dear MiraThank you for staying at Holiday Inn Express Riverport! We're delighted to hear that the kids had a blast at our pool and that everyone enjoyed our breakfast offerings. Your satisfaction is our priority, and we're glad we could contribute to a memorable stay. We hope to welcome you back again soon for another enjoyable experienceRegardsDushan

8/10 Good

Malthi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Friendly staff and breakfast was limited and good.
Stayed 1 night in Mar 2024
Response from dushan on Apr 8, 2024
Dear MalthiThank you for choosing to stay at Holiday Inn Express Riverport! We're glad to hear that you found our hotel to be good and our staff friendly. We're also pleased that you enjoyed our breakfast, even though it was limited. Your feedback is valuable to us as we strive to continually improve our services. We hope to have the opportunity to welcome you back for another great stay in the future!Warm regardsDushan

8/10 Good

CHRISTINE

Stayed 1 night in Mar 2024

6/10 Okay

Yi-Ping, honolulu

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall a good experience, need some little fix here and there, the toilet constantly making flushing sounds and it bothers us during at night. The shower curtain is smelly like it didn’t dry well. Nice breakfast in the morning, safe area and easy parking.
Stayed 2 nights in Mar 2024
Response from farah on Mar 31, 2024
Dear Yi-Ping,Thank you for choosing to stay at Holiday Inn Express Riverport. We sincerely apologize for the inconveniences you experienced during your recent visit. Your feedback is invaluable to us as we strive to continuously improve our services.We're sorry to hear about the issues with the toilet and the shower curtain. Please rest assured that we will address these concerns promptly to ensure they are resolved for future guests.On a positive note, we're glad to hear that you enjoyed the breakfast offerings and found our location to be safe with easy parking. We appreciate your understanding and patience regarding the issues you encountered.If your travels bring you back to our area, we would welcome the opportunity to provide you with a much-improved experience. Please don't hesitate to reach out if there's anything else we can assist you with.Warm regards,Farah DawoodGeneral ManagerHoliday Inn Express Riverport

10/10 Excellent

Deanna

Stayed 1 night in Mar 2024

10/10 Excellent

Gary, White Rock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight visit but the staff, breakfast, and hot tub were very much appreciated after a long travel day.
Stayed 1 night in Mar 2024
Response from farah on Mar 31, 2024
Dear Gary,Thank you for choosing Holiday Inn Express Riverport for your recent overnight stay. We're delighted to hear that you found our staff, breakfast, and hot tub to your liking after a long day of travel.Ensuring our guests feel welcomed and comfortable is always our top priority, and it's rewarding to know that we could provide a relaxing experience during your short visit.Should your travels bring you back to the area, we'd love to welcome you again for another enjoyable stay. If there's anything more we can do to enhance your experience next time, please let us know.Warm regards,Farah DawoodGeneral ManagerHoliday Inn Express Riverport

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and mostly quiet. Great for kids. The pool was on the smaller side, but warm and clean. Good complimentary breakfast, lots of options. Beds were mostly comfortable as well. We would definitely stay again
Stayed 1 night in Mar 2024
Response from farah on Mar 31, 2024
Dear Laura,Thank you for choosing Holiday Inn Express Riverport for your recent stay. We're delighted to hear that you enjoyed your time with us and that our convenient location and peaceful atmosphere added to your experience. It's wonderful to know that your kids had a great time and that you found our pool warm and clean, despite its size.We're glad you appreciated our complimentary breakfast offerings and found plenty of options to start your day right. Rest assured, we'll continue to strive for excellence in providing a comfortable and enjoyable stay for all our guests.Thank you for your kind words about our beds; we'll ensure to maintain their quality for your future visits. We look forward to welcoming you back again soon and providing another memorable stay at Holiday Inn Express Riverport.Warm regards,Farah DawoodGeneral Manager

8/10 Good

Michal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet at night and had multiple dining options close by.
Stayed 3 nights in Mar 2024
Response from farah on Mar 31, 2024
Dear Michal,Thank you for choosing to stay at Holiday Inn Express Riverport. We're thrilled to hear that you enjoyed your recent visit with us. It's wonderful to know that you found our location peaceful and appreciated the multiple dining options available nearby.Ensuring our guests have a comfortable and convenient stay is always our top priority. We're delighted that we could meet your expectations in this regard.We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Warm regards,Farah DawoodGeneral ManagerHoliday Inn Express Riverport

10/10 Excellent

Sheng bai

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like this hotel. Will come back.
Stayed 5 nights in Mar 2024
Response from dushan on Mar 24, 2024
Hello Sheng baiThat's great to hear! We're thrilled to know you enjoyed your stay at Holiday Inn Express Riverport. We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay or anything we can do to make your next visit even better, feel free to let us know. Safe travels until we see you again!RegardsDushan

8/10 Good

Sean

Stayed 3 nights in Mar 2024
Response from Farah Dawood- GM on Apr 15, 2024
Hi Sean Thank you for sharing your feedback with us through your 4/5 review. We're glad to hear that overall, you had a positive experience during your stay.Your comments are valuable to us as they help us identify areas where we can improve. If there are any specific aspects of your stay that you feel could have been better, or if there are any suggestions you have for us, please don't hesitate to let us know.We appreciate your support and hope to have the opportunity to welcome you back in the future for an even better experience. Thank you for choosing us for your stay.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from dushan on Mar 24, 2024
Dear Janet,Thank you for choosing to stay at Holiday Inn Express Riverport! We hope you had a wonderful time during your recent visit. Your satisfaction is our top priority, and we're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,Dushan

10/10 Excellent

John, Cranbrook

Liked: Cleanliness, staff & service, property conditions & facilities
I will certainly stay at this hotel again.
Stayed 2 nights in Mar 2024
Response from dushan on Mar 17, 2024
Dear John,Thank you for choosing to stay with us at Holiday Inn Express Riverport and for sharing your positive feedback!We're thrilled to hear that you enjoyed your recent stay with us and that you're planning to stay with us again in the future. Your satisfaction is incredibly important to us, and we're delighted that we could provide you with a memorable experience.We can't wait to welcome you back for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Warm regards,DushanHoliday Inn Express Riverport

10/10 Excellent

Candace

Stayed 1 night in Mar 2024
Response from dushan on Apr 8, 2024
Dear CandaceThank you for choosing to stay at Holiday Inn Express Riverport! We hope you had a wonderful time during your recent visit. If there's anything we can do to make your next stay even better, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regardsDushan

10/10 Excellent

Ja Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was as expected, fast check in service. But you could hear the next door talking until quite late at night. Other than that, met what I expected.
Stayed 1 night in Mar 2024
Response from dushan on Mar 17, 2024
Dear Ja Young,Thank you for choosing to stay with us at Holiday Inn Express Riverport. We sincerely appreciate your feedback and taking the time to share your experience with us.We're glad to hear that your overall stay met your expectations and that you found our check-in service to be fast and efficient. Providing excellent service is always our priority, and it's wonderful to know that we succeeded in this aspect.However, we apologize for any inconvenience caused by the noise from neighboring guests during your stay. Please know that we take guest comfort very seriously, and we will make every effort to address this issue to ensure a more peaceful environment for future guests.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel in the near future and provide you with an even better experience.Warm regards,Dushan Holiday Inn Express Riverport

6/10 Okay

Darshan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was great but the heat in our room didnt work it only blows full hot or full cold.
Stayed 1 night in Feb 2024
Response from Farah Dawood- GM on Mar 13, 2024
Darshan We're thrilled to hear that our accommodations met your needs perfectly! It's always a pleasure to provide a comfortable and enjoyable stay for our guests. We look forward to welcoming you back on your next visit. Thank you for choosing us!

8/10 Good

David

Stayed 2 nights in Mar 2024
Response from dushan on Apr 8, 2024
Dear DavidThank you for choosing to stay at Holiday Inn Express Riverport! We hope you had a wonderful time during your recent visit. If there's anything we can do to make your next stay even better, please don't hesitate to reach out. We look forward to welcoming you back soon!RegardsDushan

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
I will be staying there again, just the place I needed.
Stayed 2 nights in Feb 2024
Response from Farah Dawood- GM on Mar 13, 2024
MalloryWe're thrilled to hear that our accommodations met your needs perfectly! It's always a pleasure to provide a comfortable and enjoyable stay for our guests. We look forward to welcoming you back on your next visit. Thank you for choosing us!

8/10 Good

Ben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 3 nights in Mar 2024
Response from Farah Dawood- GM on Mar 13, 2024
Hi Ben Thank you for taking the time to share your feedback with us! We're glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're always striving to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast included. A little far from the airport for a late arrival and overnight between flights. Otherwise it was great.
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Joanne,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our breakfast offerings during your stay.We understand that our location may have been a bit inconvenient for a late arrival and overnight stay between flights, and we apologize for any inconvenience this may have caused. We appreciate your understanding and patience in this matter.If you have any further comments or if there's anything we can do to improve your experience in the future, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for a more seamless stay.

10/10 Excellent

Randall, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dushan on Mar 5, 2024
Dear RandallWe're delighted to hear that you had a fantastic stay at Holiday Inn Express Riverport. Your 5/5 rating means a lot to us! .We strive to provide exceptional service and comfort to all our guests, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back again soon for another wonderful experience. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Warm regardsDushan

10/10 Excellent

Bille

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The rooms are nice the staff are very friendly I would recommend to anyone
Stayed 2 nights in Mar 2024
Response from GM on Mar 4, 2024
Hi BilleThank you for your kind words and recommendation! We're thrilled to hear that you found our rooms nice and our staff friendly during your stay with us.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we're delighted to know that we met your expectations. If there's anything else we can do to make your stay even better or if you have any further feedback, please feel free to let us know.We appreciate your support and hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Hi Vincent Thank you so much for taking the time to leave us a perfect 5/5 rating! We are absolutely thrilled to hear that you had such a wonderful experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and it's truly gratifying to know that we succeeded in providing you with a memorable and enjoyable stay. Your feedback motivates us to continue delivering exceptional service to all our guests.We appreciate your support and recommendation, and we look forward to welcoming you back for another outstanding stay in the future!

6/10 Okay

Umair

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is good family hotel but they need to improve the following items 1) self parking spaces - limited spots 2) the thermostat in the room - didn’t work properly it was either too hot or too cold 3) in-room entertainment - they have smart TVs but they don’t work
Stayed 5 nights in Feb 2024
Response from GM on Mar 4, 2024
Mr Umair Thank you for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear that you found us to be a good family hotel, and we appreciate your insights on areas where we can improve.We apologize for any inconvenience you experienced with the limited self-parking spaces. We understand that parking availability is essential for our guests, and we will explore options to address this concern.Regarding the thermostat in your room, we apologize for any discomfort caused by its functionality. Our maintenance team will investigate this matter to ensure that all room thermostats are working properly for our guests' comfort.Additionally, we regret any inconvenience caused by the in-room entertainment not working as expected. We will work to resolve any issues with our smart TVs to provide our guests with a seamless entertainment experience during their stay.Your feedback is invaluable to us as we strive to enhance our guests' experience, and we thank you for bringing these matters to our attention. If there are any further concerns or if there's anything else we can do to improve your experience, please don't hesitate to let us know.We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

10/10 Excellent

Dana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay there. Loved the room the pool the breakfast and all the customer services we received. Will come back again!
Stayed 2 nights in Feb 2024
Response from GM on Mar 4, 2024
HI DanaThank you for sharing your wonderful experience with us! We're thrilled to hear that you had a fantastic stay and enjoyed our rooms, pool, breakfast, and customer service.Ensuring our guests have a memorable and enjoyable experience is our top priority, and we're delighted that we could meet your expectations during your time with us. We appreciate your kind words and your intention to return.We look forward to welcoming you back for another great stay in the future! If there's anything specific you'd like for your next visit, please feel free to let us know.

8/10 Good

Renee and Kris Frederick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a very quiet hotel. And good location between the airport and BC ferry.
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
Hi Renee and Kris Thank you for your review! We're glad to hear that you appreciated the quiet atmosphere of our hotel and found our location convenient for your travels between the airport and BC ferry.Ensuring our guests have a peaceful and convenient stay is important to us, and we're delighted that we could provide that for you. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know.We hope to have the opportunity to welcome you back for another quiet and comfortable stay in the future!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
HI EduardoThank you for your brief yet positive feedback! We're delighted to hear that you had a very good experience during your stay with us.If there's anything specific that made your stay enjoyable or if there's anything else we can do to improve your experience for future visits, please don't hesitate to let us know.We appreciate your support and hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Julie

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from GM on Feb 27, 2024
Hi Julie Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you had a fantastic experience with us and that you rated us 5 out of 5 stars.Your feedback truly means a lot to us and serves as a great source of motivation for our team to continue delivering exceptional service. We are delighted that we were able to meet your expectations and provide you with a memorable experience.We look forward to welcoming you back again soon and exceeding your expectations once more. If there is anything else we can do to enhance your future visits, please do not hesitate to let us know.Thank you again for your support and for choosing us.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff, convenient location near a public pool, we enjoyed a swim before going out in Vancouver.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
hi Michael Thank you for your wonderful review! We're delighted to hear that you found our staff welcoming and that you enjoyed the convenience of our location near the public pool. It's great to know that you were able to relax and enjoy a swim before exploring Vancouver. We strive to provide a comfortable and enjoyable experience for all our guests, and we're glad we could contribute to your positive stay. If you ever find yourself back in the area, we'd love to welcome you again!

10/10 Excellent

Afolabi Olusegun

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed our stay there. The Free breakfast was a good benefit and their service was great!
Stayed 3 nights in Feb 2024
Response from GM on Feb 26, 2024
Hi Afolabi Thank you so much for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our complimentary breakfast to be a valuable benefit. Providing excellent service is always our top priority, and we're delighted that you found our team to be accommodating. If your travels bring you back our way, we'd love to have the opportunity to welcome you again.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice. The breakfast was good. The basketball court is a nice idea and something I haven’t seen at other hotels. The room was nice and it was clean. I like having the option of the different pillow types in the room (soft or firm)
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Hi Lisa We're delighted to hear that you had a positive experience during your stay with us! Thank you for acknowledging our friendly staff, tasty breakfast, and the unique addition of our basketball court. Providing a variety of pillow options is just one of the ways we aim to enhance our guests' comfort, so we're glad you appreciated that too. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Big points for friendly, welcoming front staff :)
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Hi Jade Thank you very much for your kind words! We're thrilled to hear that our front staff made such a positive impression on your stay. Providing a warm and welcoming atmosphere is something we prioritize, and we're delighted that it made your experience with us memorable. We'll be sure to pass along your compliments to our team. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Hi Jessica Wow! Thank you so much for taking the time to leave us such a fantastic 5/5 review! We are absolutely thrilled to hear that you had a wonderful experience during your stay with us.It's always our goal to provide the highest level of service and hospitality, and your positive feedback reaffirms that we're on the right track. We are delighted to know that you enjoyed your time with us, and it means the world to our team to receive such positive recognition.

10/10 Excellent

Sierra

Stayed 1 night in Feb 2024
Response from Farah Dawood- GM on Mar 20, 2024
Hi Sierra Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. We look forward to serving you again in the future!