Ratings based on 548 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Nice newer hotel

Posted Apr 16, 2015
Everything was nice, new & clean. Hotel staff very friendly. Including the cleaning & kitchen staff. Very easy to drive to shopping & restaurants just a few Km. away.
Comment from Hotel Management
Apr 23, 2015 by Scott Johnson, Hotel Management
Hello Warren B, Thank you for your review! It is always a pleasure to hear back from our guests, your feedback and comments are greatly appreciated. We take great pride in making sure all our guests receive the service, comfort, and quality they have come to expect from the Holiday Inn Express brand. I will definitely pass along your kind words to the staff and know it will motivate them to keep up the good work. We hope to have the pleasure of welcoming you back again soon. All the best, Scott Johnson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2015
It was a good hotel. richmond is a nice area. But it is 30 mins from Vancouver.
Comment from Hotel Management
Apr 23, 2015 by Scott Johnson, Hotel Management
Hello Traveler, Thank you for writing a review. Your feedback is greatly appreciated and I am pleased to hear you enjoyed your time with us during you stay. We hope to welcome you back again soon. All the best, Scott Johnson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall, good value.

Posted Apr 10, 2015
Pros: Excellent staff.
Too much unsupervised, and very noisy, teenager traffic.
Comment from Hotel Management
Apr 12, 2015 by Scott J, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the noise from other guests. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Scott Johnson General Manager
Comment from Hotel Management
Apr 12, 2015 by Scott J, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the noise from other guests. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Scott Johnson General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2015
The heater/AC was too laud and it made it a bad sleep ....
Comment from Hotel Management
Apr 12, 2015 by Scott J, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Scott Johnson General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wa

Excellent facilities

Posted Mar 30, 2015
It was awesome, my kids really enjoyed. Cleanliness was our first priority and we were satisfied.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2015
Nice hotel with a great breakfast. The hotel is close to restaurants and shopping
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Avoca, NY

Posted Mar 12, 2015
Staff very helpful, and friendly Breakfast was fresh and hot.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2015
Very clean and comfortable. Staff were friendly and professional
3 out of 5
Recommended
for Families
by A verified traveler

Sleep Good and Relax

Posted Feb 23, 2015
Pros: Comfort is good
Cons: Need to have a place where family or kids or adults can sit and enjoy some drinks.
Location: Location is not bad as per price Richmond is in the middle of Surrey and Vancouver so works well
This hotel is good form someone who like to sleep well after visiting local area. This hotel is lacking some leisure activity room like a bar/TV room with bar sitting.
Comment from Hotel Management
Apr 12, 2015 by Scott J, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconvenience you have discribed. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Scott Johnson General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chilliwack

Perfect location for day trippers

Posted Feb 23, 2015
Pros: Nice room decor and good overall design
Cons: New towels
Location: Walk the river on the new trails. Visit London Farm and Steveston. Budhist Temple and gardens is a must do.
This hotel was the perfect get away to enjoy Vancouver without being in the midst of traffic and too many people. Great location, close to everything yet quiet and calm surroundings. Nice breakfast offering, well appointed rooms and good staff added a pleasant dimension to our stay. We will be back