Ratings based on 501 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton, AB

Great free breakfast, shuttle service is ok.

Posted Jan 28, 2015
Booked this hotel for a layover in Vancouver. It is about 20 min from the airport, there are at least 2 Holiday Inn Express' that are closer, but the price was right. We called for a shuttle from the airport but were told it just left so would be another 30 min. We grabbed a can instead of waiting - $31!!! Should have waited! The free hot breakfast was healthy and delicious, lots of options. We booked the shuttle back to to airport without incident. Overall, a good place to stay for a quick layover!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lillooet

Nice room and staff

Posted Jan 9, 2015
Everything is excellent,except for the wifi doesn't work really good
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel situated in perfect location

Posted Jan 4, 2015
Pros: Location was perfect
Location: Perfect in terms of going downtown
The hotel was perfect in terms of location 30-40 minutes drive into downtown. If stranded in hotel then restaurants and cinema in same vicinity.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington

Great Hotel and Staff

Posted Dec 31, 2014
Pros: Rooms, staff, and breakfast
Cons: Pillows on beds are lumpy and uncomfortable - we got stiff necks
Location: Near airport, restaurants, and movie theatre
We stayed at the Holiday Inn Express Riverport for two nights over Christmas, and it was a very positive experience. The staff is friendly and helpful plus the rooms are modern and clean. The breakfast is superior to most hotels. The items included hot and cold choices, and were nicely displayed. The breakfast room is large and attractive. We would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

What we wanted

Posted Dec 30, 2014
Apart from the fact that we were in a different hotel than I expected, one further from the airport, we were very happy with our stay. It had everything we needed for a one night stay before a flight out of Vancouver. The staff were extremely friendly and helpful. Rooms were clean and comfortable. There was breakfast and a shuttle when needed to the airport.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

nice hotel, look brand new

Posted Dec 26, 2014
Great breakfast, not enough parking space, need to look for the parking every night. Friendly front desk ppl.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver Island, BC

Above and beyond customer service.

Posted Dec 24, 2014
Pros: Nice room and complimentary breakfast.
Cons: All good for us.
Location: We only left the hotel to go to a party.
We checked in last Saturday afternoon and found the front desk staff exceptionally pleasant. We asked them to book us a taxi for 6pm to take us to my husband's staff Christmas Party at the Mayfair Golf and Country Club. When we came down to the lobby at 5:50pm, there was another couple waiting for a taxi that they had requested for 6pm to take them to another Christmas Party. We all waited patiently, but the taxis didn't arrive. The hotel manager stepped in and sent the four of us to our separate parties in the hotel shuttle bus at no charge. Very impressed with that kind of service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Very good holiday Inn

Posted Dec 22, 2014
Pros: good clean tidy secure suites.
large room with bar fridge, microwave, large bathroom, king size bed, desk, coffee table and coffee making. had trolley to take bags to room. Breakfast was included. very nice accommodation. Obviously need car as a little out of the way but good quiet location with view of park behind hotel. Many restaurants and shops a short drive away. Interesting place Richmond if you want to get away from the crowds of Vancouver. Parks gardens farms it has a country feel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington State

Overall Excellence!

Posted Dec 15, 2014
Pros: The facilities were very nice, and the staff were great.
Cons: The breakfast was pretty much "processed" with little flair, could use some more thought to keep up with the facilities and staff.
Location: Locationn was convenient for airport pickup, without being "downtown and by the airport" ... being by a large movie complex and ice rink were fine.
The staff were helpful and provided great information.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bellevue, WA

2 thumbs up!

Posted Dec 9, 2014
Location: There is an indoor ice rink, an IMAX theater, and a cinema just around the corner. Restaurants and a pub too..
Booked through Expedia Unpublished rates and very very pleased with the price, location and accommodations. We got the room for well below the advertised rate. The hotel is well appointed and everything seemed in good repair. Bed was very comfortable and the area is quite. We used the indoor pool and hot tub and had them all to ourselves.