Ratings based on 349 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place out of town

Posted Aug 20, 2014
Pros: Very courteous and helpful staff at front desk - breakfast staff also very professional and helpful.
Cons: This was a disabled access room - we did not find out until we booked in at arrival when it was too late to change to a normal room.
Location: Great IMAX cinema and entertainment centre as well as farmers market walking distance. Easy access to mall in Richmond centre and to Steveston.
We stayed here four nights - it seemed a little out the way and it may have been better to have rented a car for the duration. However, public transport was fine albeit infrequent. Our room was big and the bathroom was a little unusual perhaps because it was a disabled access room. I did ask if this could be changed as we didn't need wheelchair access but the hotel was fully booked over the four days we were staying. We were in the old part of the hotel at the front and the ancient air conditioner was noisy; temperature control was a bit hit and miss being freezing cold when the AC turned on and then really hot and stuffy while it was off. Turning the temperature up or down at the thermostat didn't seem to make much of a difference. Desk and restaurant staff were very professional and did everything they could to make our stay as pleasant as possible. Our trip was enhanced by the Rev Scene motor show in the parking lot outside the hotel on a Sunday.
3 out of 5
Recommended
for Everyone
by A verified traveler from Kirkland, WA

Convenient for visit to Richmond.

Posted Aug 19, 2014
Upsides: nice dining room and reception, ample parking, decent breakfast. Downsides: placed in an ADA room we had not requested. Extra space but light in hall was burned out and closet had to be fixed. Arrangement of washroom was inconvenient. Towels were used up at pool and did not get restocked despite 2 calls, leading to wet hallways and elevator. Hot tub lukewarm at best.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ideal position for the ferry to Vancouver Island

Posted Aug 18, 2014
Pros: It was comfortable and good value for money.
Cons: The breakfast arrangements and quality of.
Location: The hotel is ideally placed but quite hard to find. A nearby golf club has a good restaurant.
The room had everything we needed. We were however disappointed with the breakfast and the free for all to get it in what was a small dining area catering for a large amount of people. The hotel was difficult to find...some directions on our booking details would have been helpful as there are two other Holiday Inns in the area
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location & value for Richmond BC

Posted Aug 13, 2014
Cons: Room thermostat
Overall a clean and comfortable hotel offering courteous and efficient service. The only unsatisfactory area was the thermostat in our bedroom which behaved very erratically.
3 out of 5
by A verified traveler from Union City

Wreck it Ralph vs. Donkey Kong Jr.

Posted Aug 12, 2014
The hotel was clean and roomy. However, I did not appreciate my upstairs neighbor. My 8 year referred to him/her as Donkey Kong Jr. She said they had to jump over barrels! They seemed to be racking up steps on an arm device. As we could hear running around from one side of the room to the other! All this happening at abou 2 in the morning. I called to complain twice. I settled for some earplugs that they gladly provided me with. The neighbors next door were so loud. They kept opening and closing doors. They were in a heated argument. My daughter said it was Wreck it Ralph next door! I was so tired from the lack of sleep😠.
5 out of 5
Recommended
for Everyone
by A verified traveler from Medicine Hat, Alberta

Great customer service

Posted Aug 11, 2014
Pros: All the staff we encountered were very helpful and pleasant. Hot breakfast was very good as well.
We had arrived on a morning flight and needed a room so that we could freshen up and change before going to a celebration at 1 pm. Even though we had rooms booked, check in time was 3 pm which was too late for us. Karen at the front desk did everything possible to get us a room so that we could freshen up and change before we had to leave. She succeeded in getting us 2 rooms and we were very grateful. Karen was pleasant and remained calm even though there were other people checking out and asking questions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Aug 11, 2014
Pros: Quiet and very clean.
Location: Close proximity to airport.
Staff was very accommodating and friendly. Room was very clean with comfortable bed.
4 out of 5
Recommended
for Families
by A verified traveler from San Francisco

Nice hotel in a quiet area

Posted Aug 7, 2014
Pros: Large room and clean.
Cons: Make better tasting breakfast
Location: Ice skate, movie, restaurant
This hotel is relatively new. Room is large and comfortable. Free breakfast is ok. Close by has ice skate, movie and some restaurant. But it is far from the Chinese restaurant and shopping area. Overall, I like this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 7, 2014
staff were very helpful and friendly. the rooms are clean and the morning buffet was a nice touch. It is in a good location to access the airport and ferries to Vancouver island.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 6, 2014
Excellent experience, they provide free shuttle service to the airport. When their driver wasn't available, they suggested I get a cab, and they paid the bill. Very helpful. An excellent breakfast and quiet room.