Ratings based on 368 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Nice affordable hotel close to the airport

Posted Sep 13, 2014
Pros: Rooms were clean and the beds were comfortable, free breakfast buffet, plenty of parking, in door pool has an outdoor patio area.
Cons: Breakfast buffet is from 6:30-9:30am, it'd be nice if they could keep the restaurant open till 10 or 10:30
Location: Richmond city centre is 15 minute drive away and Vancouver downtown/main attractions are within 30-45 minute drive.
Being in Richmond you're farther away from the main attractions of Vancouver (Downtown, Stanley Park, Capilano Bridge and Grouse Mountain) but they are within a 35-45 minute drive depending on traffic. You are also very close to Vancouver International Airport. The rooms are clean and comfortable and the hotel has the usual amenities. The gym has mostly cardio equipment but no free weights and the pool is a little small if you want to do laps. But both the gym and pool are well maintained and on par with what you'd expect. The dining area is pretty spacious and the free breakfast buffet offers a lot of variety. It's a good inexpensive place to stay in Richmond for families or business travellers.
5 out of 5
Recommended
for Everyone
by A verified traveler from Grande Prairie, AB

AMAZING

Posted Sep 8, 2014
I had an amazing time at this hotel, the staff was super accomidating through my trip. We didnt ever leave our roon till later in the day and everyday our room was cleaned but nothing personal touched at all which I appreciate. My bed was made and cleaned daily. Super close to an Old Spaghetti factory and a Cineplex movie theatre. WONDERFUL STAY
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel

Posted Sep 8, 2014
nice hotel, not really close to anything, but great quiet location and friendly staff - I'd stay there again in a heartbeat!
4 out of 5
Recommended
for Everyone
by A verified traveler from somerset uk

Good hotel near to Steveston.

Posted Sep 8, 2014
Pros: Good location value for money. Very comfortable room
Location: Steveston is fun. Interesting shops and very good restaurants by the water
Comfortable hotel conveniently located. Friendly staff. Good value.
3 out of 5
Recommended
for Everyone
by A verified traveler

Large room

Posted Sep 6, 2014
UBreakfasts need major improvement. Tasteless, unhealthy and incredible waste generated from them.
4 out of 5
by A verified traveler

Too far from everything

Posted Sep 5, 2014
Nice place in the middle of nowhere if you have no car.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean hotel, great for a short stay

Posted Sep 1, 2014
Pros: The breakfast spread was good!
Cons: Nothing much to complain.
Location: Richmond Ice Center. Silvercity Riverport Cinemaplex.
We chose this hotel for a 1-night stay before we head out to Vancouver Island/Victoria the next morning. It is about 20 minutes drive to Tsawwassen ferry terminal. Arrived around 3pm, quick, easy check in. Friendly front-desk service. The room is great for our family of 4, 2 queen beds. Nice, clean room and bathroom. The hotel has a good looking indoor pool and gym facilities, though we did not use it due to the short stay. Looks clean and modern though. The inlcuded buffet breakfast had a good spread. Hot food such as eggs, turkey sausage, pancakes. Juice/coffee/tea bar well stocked. Fruits/cereal/yoghurt available. The hotel is in an odd area, i.e. beside the Richmond Ice Center and Silvercity Riverport Cinemaplex. Behind it are mostly farmland but with lots of fancy mansion houses that sells blueberries! But we felt safe in that area, even at night. Has a small shop by the lobby stocked with snacks/supplies and an ATM. Free wifi for hotel guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, ON

Nice Hotel, Free Breakfast OK

Posted Aug 28, 2014
Pros: Free shuttle, Wifi & Breakfast. Large rooms.
Cons: Mattresses were a bit hard. Hotel check in staff attitude.
Location: Cineplex, IMAX, Restaurants, Arena all in walking distance
First off you MUST call the hotel for the shuttle to pick you up at the airport otherwise you will take the wrong shuttle or end up standing there for a very long time. The shuttle drivers are very nice and talkative and will answer any questions you have. Check in was quick and easy. Staff seemed a bit moody. Room was large and clean with a fridge and microwave. Air conditioning worked great! I found the mattress a bit too firm but each bed had 4 pillows on them so that was convenient. Free Wifi is a bonus. Morning breakfast was ok. Eggs, toast, potatoes, sausage, cereal, pancakes, juice, coffee etc.. Would have been nice if there was regular bacon for those who don't like sausage. Hotel is a bit farther from the airport than I realized but there's so much around it. Cineplex and IMAX Theatres, restaurants and an arena. I would stay there again if given the opportunity.
2 out of 5
by A verified traveler

Disappointed and will not be returning!

Posted Aug 25, 2014
This was a big family trip! We had asked to have all 4 rooms next to each other which never happened! I made a mistake and reserved the "accessible" room which I felt terrible doing! Someone else could have used that room! The hotel was full and nothing could be done to help me. The staff was not helpful in communicating this to me and kept telling me that Expedia needed to be contacted as they could not help me! Two of my family members were upgraded to the new wing of the hotel. The hotel needs to renovate the old wing to match this! The old rooms are not worth it! The accessible room needs to renovated badly! People in wheel chairs need nice rooms too! The breakfast is not appetizing either! I will not be staying at this hotel and will not be using Expedia again!
4 out of 5
by A verified traveler

Small touches

Posted Aug 25, 2014
Pros: The hotel seemed new
Cons: Attention to detail
Location: Too far from everything especially tourist areas
The hotel in general was nice. There were some cleanliness issues when we arrived requiring staff to come back and clean. Housekeeping came very late to clean our rooms the next day. The hotel is far from most things except a movie theatre and a few restaurants. Probably would not stay there again.