Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by Robertfrom sterling,Va.

plants in the spa tub.

Posted Oct 4, 2014 on Hotels.com
Very disappointing We stayed at this hotel because they advertised they had a spa/hot tub only to find out it did not work and was filled with plants. I would have stayed elsewhere if I had known this as I was looking forward to relaxing in a hot tub.
Comment from Hotel Management
Jan 3, 2015 by HotelMgmt, Hotel Management
Thank you for sharing your experiences with us. We sincerely regret any inconvenience you may have experienced while here. We are currently in the planning stages of upgrading our hotel to offer our guests more comfortable places to relax and unwind. We hope to have the chance to welcome you back so we may restore your confidence in us.
5 out of 5
Recommended
for Personal Event
by Terry

This traveler left a rating score only Posted Sep 8, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by Melissafrom Glen Allen, VA

excellent stay

Posted Aug 18, 2014 on Hotels.com
I stayed for 2 nights and enjoyed my stay very much. It was quiet and comfortable with an day check in and only a slight glitch at check out.
Comment from Hotel Management
Oct 25, 2014 by HotelMgmt, Hotel Management
Thank you for sharing your experiences. We are glad you were able to relax while here and we wanted to let you know that we will be providing updates to our property. We are currently in the planning stages and it is our hope to welcome you back to the Marriott Richmond West again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2014
A fine quiet place to make an overnight rest stop.
Comment from Hotel Management
Feb 7, 2015 by HotelMgmt, Hotel Management
Thank you for sharing your experiences. We are happy you were able to enjoy your overnight stay at the Richmond Marriott West. At this time, we are planning to implement upgrades to our hotel and we hope you have the chance to visit us again soon!
3 out of 5
Recommended
for Families
by A verified travelerfrom Pittsburgh, PA

Problems at the hotel -

Posted Jul 23, 2014
Pros: Good parking, helpful staff, nice beds and bedding.
Cons: free WiFi with room
Location: location in nice suburban area close to I-64 & I-295, about 10 miles from downtown Richmond. Lots of restaurants, and retail establishments closeby
well, you have to pay for internet service at this hotel - what a rip when you are paying for the hotel room (I was stunned, and refused to use it). Most places included it in the room rental, and for that matter, most all restaurants have free WiFi ! Next, it is not the hotel, but Expedia itself - it advertised double queen beds with photos for each room (we rented 2 rooms for each of two nights). If there was fine print, we did not see the option that it could substitute King beds, which was not desirable for us. The confirmation paper stated that it guaranteed King beds, but we never checked (this part our fault). Well - we needed at least one double queen room, but the hotel was booked, and had none available. So my daughter had to have a roll-away delivered, and had to use it !! (the hotel was nice about the delivery, and there was no extra charge) A bit of an inconvenience and discomfort, but not the hotel's fault. The personnel were very pleasant, but they were not able to provide the option - cudu's to the Marriott staff in trying to make it happen. Continental breakfast was not included, and if purchased, was a bit pricey!
Comment from Hotel Management
Jan 31, 2015 by HotelMgmt, Hotel Management
When staying with us, we offer a variety of room types and we do our best to place our guests in accommodations that best meet their needs. Although we cannot guarantee information placed on third party sites, we do our best to ensure our guests are placed in accommodations that best meet their needs. We regret any inconvenience you may have experienced. Thank you for sharing your feedback regarding the room amenities. Comments like yours help us to better understand the needs of our guests. It was great to have had you here and we hope to welcome you back to the Marriott Richmond West again soon.
4 out of 5
Recommended
by Ball Familyfrom Woodbrige, Va.

Quite Peaceful Get-away

Posted Jul 22, 2014 on Hotels.com
Hotel was very clean and staff very helpful ! Enjoyed our stay!
Comment from Hotel Management
Oct 25, 2014 by HotelMgmt, Hotel Management
It was great to have had you here and we thank you for your kind comments. We are delighted you were able to enjoy a quiet and peaceful getaway to the Marriott Richmond West. We look forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and Elegant

Posted Jul 21, 2014
Pros: I love the cleanliness most. Its hard to feel comfortable in a place where nothing is clean.
First walking in, the hotel is very clean and elegant. The staff were very nice and accommodating. The room was wonderful. Very clean and crisp. I had the best sleep in this hotel.
Comment from Hotel Management
Jan 31, 2015 by HotelMgmt, Hotel Management
Thank you so much for your wonderful comments regarding your stay. We strive to provide experiences like yours to all of our guests. It is great that you were able to enjoy the best night of sleep while here! We look forward to welcoming you back to the Marriott Richmond West again soon.
5 out of 5
Recommended
for Personal Event
by HM

This traveler left a rating score only Posted Jul 16, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 2, 2014 on Hotels.com
Nice hotel
Comment from Hotel Management
Sep 13, 2014 by HotelMgmt, Hotel Management
Thank you so much for your kind comments. We look forward to welcoming you back to the Marriott Richmond West again soon.
4 out of 5
Recommended
for Everyone
by Pamfrom Malibu, CA

Nice hotel in convenient location.

Posted Jun 28, 2014
Pros: The beds.
Location: This is very close to the mall. You can rent bicycles or walk there. There are plenty of restaurants nearby. Parking is underneath and inexpensive.
This hotel is in a convenient location. I thought the rooms were very comfortable and the bathroom was nice. We slept great.
Comment from Hotel Management
Jan 3, 2015 by HotelMgmt, Hotel Management
When staying at the Marriott Richmond West, you are close to many area attractions, shopping, restaurants and more. We are delighted our central location worked well for your visit. We are happy you were able to relax while here and we thank you for your feedback. It would be great to welcome you back the next time you are in the area.