Lobby

Reviews of Motel 6 Ashland, VA

2 out of 5
Motel 6 Ashland, VA
101 N Cottage Green Dr, Ashland, VA

Reviews

5.2
Rating 10 - Excellent. 77 out of 725 reviews" "
Rating 8 - Good. 128 out of 725 reviews" "
Rating 6 - Okay. 135 out of 725 reviews" "
Rating 4 - Poor. 132 out of 725 reviews" "
Rating 2 - Terrible. 253 out of 725 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ra'sheda

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Just dirty and nasty. This was literally a last minute stay on a Saturday night and by far the worst motel I've stayed at. They don't even sweep the floor and hopefully you don't need to use the toilet bc it didn't flush. Save you money and frustration and find somewhere else or to be honest a night's sleep in the car would be better than this.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Ra'sheda,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Darrah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Esme

Disliked: Cleanliness
Fair for the price
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 19, 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

10/10 Excellent

Patrick

Stayed 1 night in Mar 2024

8/10 Good

Patrick

Liked: Staff & service
Old building needs upgrading
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 20, 2024
Hi Patrick, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

8/10 Good

Patrick

Stayed 1 night in Jan 2024

2/10 Terrible

jim

Disliked: Cleanliness, property conditions & facilities
Forget it. Stay next door at quality inn
Floor was coming up Drapes looked like they was thrower on the rod. ROACHS floor hasn’t been wash in a month.
Roaches
Floor comin apart   A hazard
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Jim,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

4/10 Poor

Robert

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi doesnt work
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Robert, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2023

10/10 Excellent

peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perferct
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Peter,Thank you for the perfect rating!!Lilith#Team6

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Property is old and needs updating fresh look
Stayed 1 night in Dec 2023

4/10 Poor

joan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Linda

Traveled with group, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty old rooms Ants Bedding not clean Bathroom not clean, no toilet paper holder, writing on the bathroom wall
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

Vincent

Disliked: Cleanliness, property conditions & facilities
I like smoking rooms...romms had roaches and the person next had thier tv loud all night
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 6, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs improvement
Property needs to be updated. Reserved king bed and received two queen beds
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Traveler, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Neketta

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms doesn't look like the pictures on the site . They have gnats everywhere...sheets were dirty and old..the tube was dirty.. Spider webs around the room...towels and washclothes wasn't clean ..The floor hasn't been swept..
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Neketta,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Dana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean rags had stains on it
Response from Brand Experience Team on Oct 30, 2023
Hi Dana,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Brandy

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We moved out of the first room bc of the roaches, moved all the way across the hotel and not as many, but still several. When I say roaches, I mean lots of babies literally crawling in broad daylight. The lock on the inside of the room was held on by 1 screw and a paper towel. We paid for 2 queen beds, but when we moved, we were given 2 double beds with twin sheets that wouldn't stay on the bed! A sheet for a blanket. No, seriously a striped sheet. Microwave was peeling on the inside and there was tons of rust showing. Saw the cleaning lady- needless to say, they need a better cleaning person. She wasn't even there a couple hours. Probably a big reason for roaches. When I went to the front and was telling the young man about the pests and room issues, I kid you not, I would've assumed he was a wax figure. Had the nerve to ask me if we'd used the room yet. There's a lot more, but it probably won't do any good. I now understand why Motel 6's slogan is, "We'll leave the light on for you," just to scare off the roaches!
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Brandy,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Taphie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a no thrills hotel, it was safe, clean, had a great check-in, and was close to a Cracker Barrel. (LoL) excellent
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 9, 2023
Hi Taphie,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

6/10 Okay

Elora-danon

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
It was perfectly fine for one night. A little but rundown, but mostly clean and there were plenty of quick food options nearby.
Stayed 1 night in Sep 2023
Response from SAM on Oct 1, 2023
We appreciate your feedback and will consider your suggestions for improvement.

2/10 Terrible

Joseph

Disliked: Property conditions & facilities
Towels were dirty and stained room had a mold smell
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 9, 2023
Hi Joseph,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

KELLEY

Traveled with family
We got as far as the parking lot and saw shady business being conducted in the front and back of the hotel and booked a stay at a different hotel down the road.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 29, 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Lisa

Stayed 1 night in Sep 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Good price for the stay
Stayed 1 night in Sep 2023
Response from Nancy Y. on Sep 26, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Sahvannah

Stayed 5 nights in Sep 2023

2/10 Terrible

Anits

Disliked: Cleanliness, property conditions & facilities
The room stank of smoke and booze. Not enough towel. Linen was damp. Toilet old and dirty.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 12, 2023
Hi Anits,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Totally Repulsive
Totally repulsive. I wiped something up off the floor and the washcloth turned black immediately. Don’t know the last time the flimsy comforter was washed. Mold in the bathroom. The trim around the mirror was spotted and filthy. The bathroom sink faucet was missing the bottom part and had something gross in it. The shower faucet was falling out of the wall. The toilet ran. I couldn’t fall sleep for hours because I was so worried about the germs. We stayed because it was pet friendly but there’s nowhere to walk the dogs. There was a dead (thankfully) cockroach outside our door. It had to be 3” long. Never again.
One swipe of the floor and this is what I got….
Stayed 1 night in Aug 2023
Response from Nancy Y. on Sep 5, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Close options to eat. Building has been around a long time, needs updating
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 28, 2023
Hi Patrick,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nite sleep & clean.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 15, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Duke, Jersey City

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Doreen

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The desk help was rude and not helpful. Said I didn’t have any reservation through Expedia. No hot water in shower. AC did work well.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Doreen,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

6/10 Okay

Leslie

Stayed 2 nights in Jul 2023

4/10 Poor

Deeana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Karina, Triangle

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was completely dirty. AC was not working and there were roaches and walls were dirty and blood. Staff was rude.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 26, 2023
Hi Karina, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Danny

Stayed 1 night in Jul 2023

8/10 Good

Linda

Stayed 1 night in Jul 2023

6/10 Okay

Greg

Disliked: Staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Marco

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed
Next time I will pay a little extra for better service and clean bathroom
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jul 11, 2023
Hi Marco, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

2/10 Terrible

Derek

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting and room was very smelly
Stayed 4 nights in Jun 2023
Response from Nancy Y. on Jul 5, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Edward

Stayed 1 night in Jun 2023

2/10 Terrible

Dr. Claire

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy. The floor (laminate) hadn't been swept in God knows how long. There was hair all over the shower, and a layer of grime/hair/food crumbs behind the room door and bathroom door. The bedspread was covered in cigarette burns. Our room was never cleaned during our 2 night stay, so my hubby went down to the office to ask for clean towels. He was told he would have to bring down our towels from the room and exchange them, and when he did, the manager wanted to argue that the towels we had didn't look dirty and told us to just keep using the ones we had. It was a fight to get clean towels! The location was also super noisy. Lots of noise from the road traffic. And more foot traffic than usual, as well. never cleaned during our 2 night 3 day stay.
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jun 26, 2023
Hi Dr Claire,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Ben

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Displeased with Motel 6 and Expedia
We had a reservation for two nights in Richmond VA. We received a call that we had to return home and called Hotel.com and Expedia for a refund for the one night we would not be using. We also spoke with a representative/desk clerk about it and was told it was up to Hotels.com or Expedia to refund our money. I was informed the next day traveling home that we would not receive a refund. This I find to be unacceptable and will not book though these to companies again or Motel 6. Regards Ben J. Abate benabate57@comcast.net
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jun 19, 2023
Hi Ben, We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us. Maz K. #Team6

6/10 Okay

Michael

Ok for price
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 19, 2023
Hi Michael, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Terrible

dynisha, Highland Springs

Disliked: Cleanliness, property conditions & facilities
Needs to remodeled in all areas
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jun 19, 2023
Hi Dynisha, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Terrible

David

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Don’t stay here if you can avoid it !!!
The room was terrible. Not clean. Poor condition. Over 3 days no maid service or clean towels. Toilet was slow to go down and rocked terribly when sitting on it. A/C looked like it was used to cook on and could barely keep the room comfortable and was very noisy. We were in town for a motorcycle rally and there was very little choice of hotels to stay at with open rooms so we got stuck here. I’d NEVER recommend anyone stay here though.
Stayed 3 nights in Jun 2023
Response from Brand Experience Team on Jun 19, 2023
Hi David, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 Terrible

Joe Cole

Stayed 1 night in Jun 2023

6/10 Okay

Cherron, Laurel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Jun 2023