Exterior

Reviews of Omni Richmond Hotel

4 out of 5
Omni Richmond Hotel
100 S 12th St, Richmond, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 720 out of 1176 reviews" "
Rating 8 - Good. 239 out of 1176 reviews" "
Rating 6 - Okay. 107 out of 1176 reviews" "
Rating 4 - Poor. 50 out of 1176 reviews" "
Rating 2 - Terrible. 60 out of 1176 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shonte on Apr 16, 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 Excellent

James, Hanover

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Shonte on Apr 16, 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 Excellent

Shaunte

Excellent
Stayed 1 night in Apr 2024
Response from Loyalty Ambassador/ Front Office Supervisor on Apr 14, 2024
Hello Shaunte. Thank you for taking time to complete a survey of your stay with us. We are delighted to see that you enjoyed your stay! Looking forward to seeing you again.

10/10 Excellent

Renee

I had not been to Richmond in 25 years and wasn't sure where to stay. The last time I was in town, it wasn't all that safe, but I was extremely comfortable at the Omni. I walked the area, enjoyed wonderful food and was pleased at the friendliness of the staff! Thank you and I would stay here again if in Richmond!
Stayed 1 night in Apr 2024
Response from Shonte on Apr 16, 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 Excellent

Buster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome 😎💯
Stayed 1 night in Apr 2024
Response from James - Front Office Manager on Apr 19, 2024
Thank you for staying with us at the Omni Richmond Hotel. We appreciate your feedback and hope to welcome you back soon!

4/10 Poor

Master

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Loyalty Ambassador/ Front Office Supervisor on Apr 12, 2024
Hello Master. Thank you for taking time to complete a survey of your stay with us. We take pride in providing top tier service and it does not seem that we met our mark during your visit. I would like to invite you back to show this stay was an exception. Please accept my most sincere apologies and we hope to have another opportunity to service your future hospitality needs.

8/10 Good

Daphne, Leesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice - kind of basic for the price but no issues. Valet parking system was down - it would have been nice for them to tell me that when I deposited the car rather than after I spent five minutes going through the automated system for them to tell me they had no record of my vehicle and then waiting in line for 5 minutes to learn that system was not working
Stayed 1 night in Mar 2024
Response from Loyalty Ambassador/Front Office Supervisor on Apr 2, 2024
HI Daphne! Thank you for taking time to complete a survey of your stay. Your feedback is instrumental in our teams success. I would like to apologize for our system challenges. Unfortunately, this was an unforeseen event. We hope that your inconvenience does not hinder you from returning as it would be our pleasure to assist your hospitality when returning to the area.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Loyalty Ambassador on Mar 26, 2024
Good Afternoon Jorge! Thank you for taking time to complete a survey of your visit. I am delighted to see that you had a phenomenal experience! Looking forward to another opportunity to service your future hospitality needs.

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and great staff
Stayed 2 nights in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kenya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was the toiletries in our bathroom were empty. Like they weren’t changed out from the last guest.
Stayed 1 night in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property and the location. Located easy access and walking distance to a lot of cool places in Richmond. The hotel was very clean and I felt super safe. The staff is excellent! The beds are comfy and the hotel was quiet. A couple of things that I believe should be changed. For the price of the hotel, parking should be free or at least validated. Number two is coffee and breakfast should be included. Not just one free coupon. Other than that we had a wonderful stay.
Stayed 2 nights in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that I booked to stay for 2 nights 15-17, I arrived on the 16th around 10am and they said my room wasn’t ready! So they still charged me for 2 nights and they gave my room(queen deluxe) to someone else! And they put me on a 2 bed room, they said they couldn’t do anything about it! Was a terrible experience! Had never happened to me before at any other hotels.
Stayed 2 nights in Mar 2024
Response from Shonte on Mar 24, 2024
Thank you for you feedback, Were are truly sorry your stay failed expectations. Please let our team know the next time you visit so we can ensure your next stay is exceptional.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 2 nights in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aimee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An elegant place to stay for a special occassion.
Stayed 1 night in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Haven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the city view
Stayed 1 night in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melani

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience with Omni. It was a beautiful room and hotel, for a reasonable rate for the experience. Pool was super fun and open later. We got great food for the onsite restaurant without the markup you usually associate with room service. Everyone who worked there was polite, professional, and helpful.
Stayed 1 night in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Nicole

Disliked: Cleanliness, amenities, property conditions & facilities
So disappointing - not at all the Omni experience.
Response from Shonte on Mar 10, 2024
I'm so sorry to hear about this negative experience during your stay. Please know that is not the standard of the Omni Richmond. we take all concerns and complaints of our guests very seriously and we will inform the leadership team of this experience.

2/10 Terrible

Jennifet

They charged me full rate in addition to being prepaid through Expedia. I’ve left messages and no one is returning my call to refund the charges
Stayed 2 nights in Mar 2024
Response from Shonte on Mar 10, 2024
We will address this guests concerns Directly

10/10 Excellent

Drew

Stayed 3 nights in Feb 2024
Response from Loyalty Ambassador on Mar 26, 2024
Good Afternoon Drew! Thank you for taking a moment to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. Looking forward to servicing your future hospitality needs.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my go to always!!
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First-rate hotel property within easy walking distance of offices, restaurants, bars, and stores.
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel. Only front desk left me on hold for 8 minutes when I called from the room.
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 Excellent

Rohit, Fairfax

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

4/10 Poor

Dorsa

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk was very unwelcoming!
Stayed 1 night in Jan 2024
Response from Shonte on Jan 25, 2024
We are truly sorry to hear that your experience with our team was unpleasant. Please know we take these complaints and concerns very seriously . Please feel free to reach out to our team anytime on your next visit so we can make your next stay exceptional.

8/10 Good

Kareen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel and all the staff I came in contact with were very kind and helpful. My only complaint is that I wish there was a way to tip electronically. If there is, I did not see it. I just don’t make a habit of caring a bunch of cash around with me these days. The only other thing is that the bathroom in my room was definitely having some issues with paint peeling on the ceiling and such. I know that these things happen, but it’s a very nice hotel and I would’ve expected this would have been repaired before having someone stay in the room.
Stayed 3 nights in Jan 2024
Response from We hope this message finds you well. On behalf of on Jan 29, 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust that your experience was nothing short of exceptional. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shonte on Jan 29, 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust that your experience was nothing short of exceptional. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was perfect, from the staff, to dining options, and within walking distance of many things throughout the city
Stayed 1 night in Jan 2024
Response from Lindsey Cavanaugh on Jan 22, 2024
We're thrilled you had an amazing experience here at Omni Richmond! We look forward to seeing you again!

10/10 Excellent

joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very professional staff and up to date facilities.
Stayed 1 night in Jan 2024
Response from Lindsey Cavanaugh on Jan 22, 2024
We will share with our staff, thank you for staying with us!

6/10 Okay

Behnam

Stayed 2 nights in Jan 2024
Response from Shonte on Feb 28, 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with great staff!
Very nice hotel in a convenient location. Room was clean, nicely decorated, and staff was extremely friendly and helpful!
Stayed 1 night in Jan 2024
Response from Lindsey Cavanaugh on Jan 22, 2024
Thank you so much for your nice comments! We will certainly share with our staff!

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from Lindsey Cavanaugh on Jan 22, 2024
Thank you for your feedback!

10/10 Excellent

Taime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very comfortable, nice, clean, and easy access to things in the area.
Stayed 1 night in Jan 2024
Response from Lindsey Cavanaugh on Jan 16, 2024
Thank you so much for your positive comments! We hope to see you again soon!

8/10 Good

Taime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lindsey Cavanaugh on Jan 16, 2024
We appreciate you taking the time to provide us with your feedback!

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful just like the hotel.
Stayed 2 nights in Jan 2024
Response from Lindsey Cavanaugh on Jan 16, 2024
We are thrilled to see you enjoyed our hotel!

6/10 Okay

Julie

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This was a beautiful property in main areas, however our room could have used some deep cleaning. Out shower curtain was stained in a spot on outside, the carpet was gross- I’m guessing coffee stains or something and definitely not want shampooed in awhile. The biggest issue was the heating unit- it kicked out so much dust that our phones were covered in it as well as end tables etc. in the sun it looked like it was snowing as the hvac unit ran. I’m guessing maybe filters or ducts need to be cleaned. I’m not one to complain, but it definitely was a bit disappointing for the cost.
Stayed 1 night in Jan 2024
Response from Lindsey Cavanaugh on Jan 16, 2024
We appreciate you taking the time to provide us with your detailed feedback. We have shared your comments with our housekeeping team so we can improve our appearance!

4/10 Poor

Jacalyn

Traveled with partner
Disliked: Property conditions & facilities
Expected a lot from a property named Omni. Although there was new wallpaper and tile, etc. it was clearly slapped on a pretty worn out space. Very disappointing.
Stayed 2 nights in Jan 2024
Response from Lindsey Cavanaugh on Jan 16, 2024
We're disappointed to hear that your room was not up to standard. We will have a hotel representative reach out to you directly.

10/10 Excellent

Michelle, Rockville

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and grateful for the available EV charging!
Stayed 1 night in Dec 2023
Response from Lindsey Cavanaugh on Jan 10, 2024
We are so thankful you stayed with us! Come visit again soon!

2/10 Terrible

Antonietta, Middle Village

Stayed 4 nights in Jan 2024
Response from Lindsey Cavanaugh on Jan 9, 2024
We are so sorry to see you did not enjoy your stay with us! We would love to hear your feedback to improve upon our services.

2/10 Terrible

ibrahem

Disliked: Cleanliness, staff & service, property conditions & facilities
I have been to a lot off Omni hotel and I know there standers but this one was smh totally disappointment
Stayed 2 nights in Dec 2023
Response from Lindsey Cavanaugh on Jan 10, 2024
We are disheartened to see that you did not enjoy your stay. A hotel representative will reach out to you.

8/10 Good

Julie, Pittsfield

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lindsey Cavanaugh on Jan 10, 2024
We appreciate your business and hope to see you at the Omni Richmond again!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the Omni Richmond. The staff was very helpful, the hotel was quiet, and very conveinent.
Stayed 1 night in Jan 2024
Response from Lindsey Cavanaugh on Jan 16, 2024
Thank you for staying with us! We look forward to your next visit!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lindsey Cavanaugh on Jan 9, 2024
Thank you for choosing Omni Richmond! Please come visit us again!

8/10 Good

Mary Ann

Stayed 1 night in Jan 2024
Response from Shonte on Jan 29, 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we appreciate your genuine feedback. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

10/10 Excellent

Sean

Stayed 1 night in Dec 2023
Response from Lindsey Cavanaugh on Jan 9, 2024
Thank you so much for staying with us!

10/10 Excellent

craig, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve been coming here for the past four years to celebrate NYE with our son. Heated indoor pool makes this ideal. Great location to venture out. Great breakfast restaurant.
Stayed 2 nights in Dec 2023
Response from Lindsey Cavanaugh on Jan 7, 2024
We are excited to hear that you had a great NYE with us! We look forward to seeing you next year!

2/10 Terrible

Josh

Stayed 2 nights in Dec 2023
Response from Shonte on Feb 28, 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.