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Reviews of Quality Inn North

2.5 out of 5
Quality Inn North
801 E Parham Road, Richmond, VA

Reviews

5.6
Rating 10 - Excellent. 119 out of 967 reviews" "
Rating 8 - Good. 197 out of 967 reviews" "
Rating 6 - Okay. 214 out of 967 reviews" "
Rating 4 - Poor. 198 out of 967 reviews" "
Rating 2 - Terrible. 239 out of 967 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Oshin

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
While traveling with my 3 years old , I felt as if my safety was compromised whether intentionally or unintentionally this whole experience was scary and sketchy . We were placed in an obscure spot where the door for the 1st floor patio unit was open , lock broken and after requesting another room I was charged extra by cash as if it was my fault . Only to be placed in another room which was deplorable . I had a 14 hr drive ahead and unfortunately was not able to sleep because I had to stay awake to protect myself and my child from whatever was going on in that location .
Stayed 1 night in Apr 2024

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn North on Apr 17, 2024
Dear ElizabethWe are very sorry to hear that you didn't have a great experience in our hotel our mission is to provide excellent guest experiences, so we are sorry to have let you down.We have taken your feedback on board, and we will strive to make improvements accordingly.thank you Rikin Front Desk

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing, smelly, dirty, exposed wires.
Stayed 1 night in Apr 2024
Response from Quality Inn North on Apr 11, 2024
DearWe are very sorry to hear that you didn't have a great experience in our hotel our mission is to provide excellent guest experiences, so we are sorry to have let you down.We have taken your feedback on board, and we will strive to make improvements accordingly.thank you Rikin Front Desk

4/10 Poor

Lakoda

Traveled with group
Disliked: Property conditions & facilities
it’s very uncomfortable. should’ve read the reviews before booking.
Stayed 1 night in Apr 2024
Response from Quality Inn North on Apr 11, 2024
DearWe are very sorry to hear that you didn't have a great experience in our hotel our mission is to provide excellent guest experiences, so we are sorry to have let you down.We have taken your feedback on board, and we will strive to make improvements accordingly.thank you Rikin Front Desk

6/10 Okay

Byron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The walls were all patched over and the tub was filthy. The room I was placed was near the exit so I heard people coming and going at all hours.
Stayed 2 nights in Mar 2024
Response from Quality Inn North on Apr 11, 2024
DearWe are very sorry to hear that you didn't have a great experience in our hotel our mission is to provide excellent guest experiences, so we are sorry to have let you down.We have taken your feedback on board, and we will strive to make improvements accordingly.thank you Rikin Front Desk

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and things were not repaired properly
Stayed 2 nights in Mar 2024
Response from Rikin Patel- Desk on Mar 28, 2024
Dear  Eric“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”thank youQuality inn North Richmond

2/10 Terrible

Gloria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las camas rotas ,las Sábanas rotas huele mal los pasillos . Todo muy mal en jeneral
Stayed 2 nights in Mar 2024
Response from quality inn north on Mar 25, 2024
Dear.We are very sorry to hear that you didn't have a great experience in our hotel our mission is to provide excellent guest experiences, so we are sorry to have let you down.We have taken your feedback on board, and we will strive to make improvements accordingly.thank you

2/10 Terrible

Megan

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty, sketchy, dog friendly though and close to locations.
Stayed 2 nights in Mar 2024
Response from quality inn north on Mar 25, 2024
Dear.We are very sorry to hear that you didn't have a great experience in our hotel our mission is to provide excellent guest experiences, so we are sorry to have let you down.We have taken your feedback on board, and we will strive to make improvements accordingly.thank you

2/10 Terrible

Shauntelle

Disliked: Cleanliness, staff & service
They could have put a better blanket on the bed instead of a blanket with cigarette holes in it
Stayed 1 night in Mar 2024
Response from quality inn north on Mar 25, 2024
Dear.We are very sorry to hear that you didn't have a great experience in our hotel our mission is to provide excellent guest experiences, so we are sorry to have let you down.We have taken your feedback on board, and we will strive to make improvements accordingly.thank you

4/10 Poor

Tyra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from quality inn north on Mar 25, 2024
Dear.We are very sorry to hear that you didn't have a great experience in our hotel our mission is to provide excellent guest experiences, so we are sorry to have let you down.We have taken your feedback on board, and we will strive to make improvements accordingly.thank you

10/10 Excellent

Danya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Quality inn North Richmond on Mar 21, 2024
Dear Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.thank you

2/10 Terrible

Nancy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down property. Cigarette burns on bedspreads and sheets. Bathtub was missing about 50 percent of glazing. Mattress was old and sagged. Too expensive for the quality.
Stayed 1 night in Mar 2024
Response from Quality inn North Richmond on Mar 21, 2024
Dear  Nancy“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”Thank you

4/10 Poor

Marc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Puppy whimpering next door finally abated... The non- smoking double bed room smelled horribly, no handle on faucet, no access to light near door - found bed lamp. No rooms avail to switch. Brutal. Please help to prorate my fees accordingly.
Stayed 1 night in Mar 2024
Response from Rikin Patel- Desk on Mar 18, 2024
Dear Marc“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”thank you Quality inn North

10/10 Excellent

Frank

Liked: Cleanliness, amenities
The beds were very comfortable and the sheets and pillows perfect. The room was clean and very relaxing. Breakfast was good 👍
Stayed 1 night in Mar 2024
Response from Rikin Patel- Desk on Mar 17, 2024
Dear FrankYour satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.Thank youQuality inn North

10/10 Excellent

Baiming

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and service.
Stayed 1 night in Mar 2024
Response from Rikin Patel on Mar 15, 2024
Dear BaimingYour satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.Quality inn North

2/10 Terrible

Meg

Stayed 1 night in Mar 2024
Response from Rikin Patel on Mar 26, 2024
Dear MegWe’re so glad you discovered us, too! We strive to maintain a stylish and unpretentious atmosphere here and we are happy you enjoy visits with us. We’ll see you soon!thank you quality inn north

6/10 Okay

Cassey

Traveled with family and small children, Traveled with group
Liked: Staff & service
This is exactly what you’d expect at this price. The room was very clean, the bathroom was just pretty outdated. It does look like they’re working pretty hard on updates though. I will say, I wish it was a non smoking hotel, because even though our room had no smoke odor, the hallways were very strong… and not of tobacco smoke. We didn’t have any issues with noises or people keeping us up. We had no plan on using the shower (they really needed to be updated) but my daughter ended up needing to get in. There was no hot water, just a tad warm. The managers were made aware, and I did see someone in the halls later asking if we had hot water back, so I think they were fixing it. I would say overall if I needed a cheaper hotel in the area again I wouldn’t have an issue staying here.
Stayed 1 night in Feb 2024
Response from Quality inn North Richmond on Feb 26, 2024
Dear Cassey“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff was friendly but the property was disgusting. Every room smelled like smoke. Sheets were dirty and had burn holes in them. Disabled and broken security cameras. So bad we didn’t even spend the night.
Stayed 1 night in Feb 2024
Response from Quality inn North Richmond on Feb 22, 2024
Dear  Heather“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

6/10 Okay

Samuel

Stayed 1 night in Feb 2024
Response from Quality inn North Richmond on Feb 22, 2024
Dear  Samuel“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

6/10 Okay

Monica

Stayed 3 nights in Feb 2024
Response from Quality inn North Richmond on Mar 21, 2024
Dear Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice upgrade lobby and room the bathtub needs updating but I think they are working on it great bed great stay
Stayed 1 night in Feb 2024
Response from Quality inn North Richmond on Feb 16, 2024
thank you for taking the time to write a review. Your feedback is greatly appreciated, and it means a lot to us.

6/10 Okay

Abinayasuja

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Bathroom is very old not good. Picture is not matching the real look. Money is not worth. For a 4 person stay only 2 towels are kept.
Stayed 1 night in Feb 2024
Response from Quality inn North Richmond on Feb 16, 2024
“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

2/10 Terrible

Monica

Stayed 2 nights in Jan 2024
Response from Quality inn North Richmond on Mar 21, 2024
Dear  Monica“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

6/10 Okay

Monica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quality inn North Richmond on Feb 16, 2024
Dear MonicaThank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean room. Amazing hot water and water pressure in thw shower.
Stayed 1 night in Jan 2024
Response from Quality inn North Richmond on Feb 16, 2024
Dear StacyYour satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

6/10 Okay

Monica

Disliked: Amenities, property conditions & facilities
The doors to the building need to have some kind of alarm go off up front when they have been propped open with something and it's a lot of riff raft in the building
Stayed 1 night in Jan 2024
Response from Quality inn North Richmond on Feb 16, 2024
dear Monica We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

6/10 Okay

holly L

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The ancient hvac unit cycled on and off at very loud sometimes screeching decibels so had to decide to have a Very cold room in order to sleep. Some old cars with flat tires and broken out windows seem to be permanently parked in the lot. Tub wasn’t clean nor behind the window curtain there was an old water bottle and hadn’t been vacuumed in long time.
Stayed 2 nights in Jan 2024
Response from Quality inn North Richmond on Feb 16, 2024
Dear hollyWe always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”Thank you

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Different Service Levels
Face bowl/sink did not have any cold water, one bar of soap and unsanitary drinking cups. Rooms in building A have 2 soap bars and covered drinking cups.
Stayed 1 night in Dec 2023
Response from Quality inn North Richmond on Feb 16, 2024
Dear anonymiusWe always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

6/10 Okay

Pravin

Traveled with family
They can improve the general condition of the room.
Stayed 1 night in Jan 2024
Response from Quality inn North Richmond on Feb 16, 2024
We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention.

2/10 Terrible

Guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience
Stayed 1 night in Dec 2023
Response from Quality inn North Richmond on Feb 16, 2024
Dear Guillermo“I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”

8/10 Good

Monica

Stayed 5 nights in Dec 2023

2/10 Terrible

Angel

Stayed 7 nights in Dec 2023

8/10 Good

Malia

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Keith

Business traveler
Disliked: Staff & service
No housekeeping in a four night stay.
Stayed 4 nights in Dec 2023

6/10 Okay

Josh

Liked: Room comfort
Disliked: Property conditions & facilities
Place was kinda trashy. Saw a roach. One good thing was the beds were very comfortable with good pillows. Still haven't been refunded my 50$ that they held
Stayed 7 nights in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Alexis

Stayed 1 night in Nov 2023

6/10 Okay

Alex

Business traveler
It was ok for the price range
Stayed 1 night in Nov 2023

2/10 Terrible

Juefeng

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and dirty
Stayed 1 night in Nov 2023

8/10 Good

Eder

Stayed 4 nights in Nov 2023

4/10 Poor

Marlon

Disliked: Cleanliness, staff & service, property conditions & facilities
The fire detection device was not on the wall. It was missing! The room still had the TV on when I arrived, assuming someone was there. Clothes were left behind. Front desk told me to come the next morning for another room. But the room he gave me wasn't ready! So finally I was sent to the third room! It was better. These hotels need to be renovated completely! For the amount of money, it wasn't worth it!
Stayed 2 nights in Nov 2023

4/10 Poor

Maria-Fernanda

Stayed 1 night in Nov 2023

10/10 Excellent

Franklin

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco sucia la habitación y ruido en la madrugada carro con música a al volumen
Stayed 1 night in Nov 2023

10/10 Excellent

Joe

Liked: Amenities
perfect
Stayed 1 night in Nov 2023

6/10 Okay

Lawrence

Stayed 1 night in Nov 2023

6/10 Okay

Lilibeth

Stayed 1 night in Nov 2023

2/10 Terrible

Clarence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heartless People !
I did not get to stay the night I paid for because I was down to my last bit of money and didn’t have the 50$ deposit that y’all ask for at check in that IS NOT STATED ON ANYTHING UPON BOOKING ROOM! The money was not refundable through website I told y’all that y’all had to cancel from your end so I could get my money bad and y’all refused . I am disabled and had to sleep in my car because y’all couldn’t work with me . This is ridiculous and that I paid 74$ for a room to stay empty all night while I froze in my car as my car was on E.
Stayed 1 night in Nov 2023

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really nice. The staff was very friendly and courteous. I truly enjoyed my stay.
Stayed 1 night in Nov 2023

2/10 Terrible

LC

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room was very unacceptable. Cleaning appears to not be a priority here, walls are extremely thin, loud music blasting in the parking lot both nights I was there, vending machines not stocked, trash cans overflowing, and overall it felt unsafe.
Stayed 2 nights in Nov 2023

2/10 Terrible

WIlliam

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 2 night stay. We checked into a dirty room, crumbs on the bed, hairs on the bed, spots on the floor. Fogured we'd only need the room for 2 nights - so we sucked it up. Went out early and came back the 2nd day around 9:00pm to find our key didn't open the room door, just the exterior to the building. Hunted for and finally found the on duty staff roaming the halls. Told him what room we were and he opened the door, no ID check. We walked in to find a flood from the room above. Went back to the front desk, complained at length, had staff walk to our room to inspect it and was then accused of causing the flood. Ultimately we got a new room, upstairs. Upstairs room was cleaner but was clearly not cleaned - open bottle of beer socks, and an exfoliating sponge were left behind. Beyond this, the halls smelled of tobacco, weed, and mold. The motel also seemed to have people living there. One offered my son (12) cigarettes and another had a cup out in the hall for donations. Terrible experience, avoid at all costs.
Stayed 2 nights in Nov 2023