Ratings based on 317 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom moneta virginia

Well priced choice

Posted Apr 19, 2015
Pros: The price and size of room
Cons: Freshen up the rooms
Location: To die for location . Right by the airport . Jim
This is not a new hotel but more than adequate for a stay . I would stay there again based on the rate given .
2 out of 5
by A verified traveler

Large spider on the wall!

Posted Apr 14, 2015
Pros: The shuttle service was very prompt
The rooms are outdated and very dark. There was a large spider type bug on the wall. Would not stay here again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa ON

Nice Hotel - No Suprises

Posted Apr 13, 2015
Pros: Quick and easy check-in, great price nice clean hotel.
Cons: Outdoor sineage could be better, I missed the hotel first pass by. :-)
Location: Out by airport so a bit isolated, but I was driving so I had no issues.
Quick and easy check-in, nice hotel in a nice safe looking location with a huge parking lot and pretty good internet connectivity.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom long island

Airport Hotel

Posted Apr 4, 2015
I was so surprised that there was no noise from the airport. Very quiet hotel. Very clean. The staff was incredibly friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2015
clean, friendly, affordable . We used shuttle from airport and Uber into town
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted Mar 30, 2015
Good place to stay in Richmond. Close to airport and very good price.
2 out of 5
by A verified travelerfrom Virginia

Needs updating

Posted Mar 15, 2015
Pros: Close to airport, stall friendly
Cons: Hallways and rooms dirty carpet and the smell of some everywhere except the main lobby
Location: Close to airport but far from shopping and dinning
Staff is great, facility in need of make over as well as day to day cleaning
2 out of 5
by A verified travelerfrom Arlington, VA

Double Tree No More

Posted Mar 14, 2015
Cons: Decor, cleanliness and quality of food.
I stayed in this hotel for 3 nights. While I did find the staff very friendly and accommodating, the hotel itself has many opportunities for improvement. The hotel was dilapidated and in desperate need of update or repair. For instance, many of the walkway carpets were pulling away from the floor or barely held in place by visible staples. The walls in my room were very worn and in need of painting. Both the sink and shower dripped constantly and caused water to splash on the counter top and surrounding areas. While leaving and returning to my room during the afternoon, I observed a dirty room service tray left outside one of the neighboring room's for 5 plus hours. To top everything off I ordered room service while I was there and the food I received was cold and overly salted. Why add salt to tortilla chips???? Neither order I received was very tasty or worth the price. I was informed by one of the staff members that the owner of the hotel and Double Tree recently parted ways because the owner did not want to make renovations and updates that were requested by Double Tree. It shows! This may have once been a nicer hotel, but I fear that time is past.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Deltaville, VA

Perfect location for an airport overnight.

Posted Feb 27, 2015
Pros: Price & location
Perfect place to stay when you have an early morning flight. The front desk & shuttle bus staff were delightful.
3 out of 5
Recommended
for Everyone
by A verified traveler

close to airport

Posted Feb 24, 2015
Pros: cleanliness proximity to airport
Cons: hotel lobby and hallways
Hotel is close to airport and rooms are very clean. But whole place is dated and needs some work. Looks as if they are in the process of renovating but not quite sure.