Ratings based on 195 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from fredericksburg, va

Hotel very nice and close to the interstate.

Posted Jul 6, 2015
Pros: Cleanliness and very comfortable
Cons: Maybe soften the bed they were too firm.
Location: Close to intersection and nearby shops
My experience at spring hill suites was pleasant and enjoyable. Desk clerks very helpful and acceptable.
Comment from Hotel Management
Jul 8, 2015 by Randy, Hotel Management
Thank you for taking the time to review our hotel. I am happy to see you found your stay to be "pleasant and enjoyable". We look forward to your return. Safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Moorestown, NJ

Great hotel.

Posted Jun 17, 2015
Pros: The cleanliness and the comfortable bed!
Cons: Nothing.
Location: This was a business trip so I didn't get to do any sightseeing.
The hotel was wonderful and the staff was very accommodating. I couldn't have picked a better hotel.
Comment from Hotel Management
Jun 30, 2015 by Randy , Hotel Management
Roseann, Thank you for your comments! I am happy to see you enjoyed our hotel. We hope to see you back soon! Randy G General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Roanoke, VA

Love this hotel!

Posted Jun 15, 2015
Pros: Everything! It was a great experience!
Cons: The bed was too soft! I need a firm mattress and our bed was way too soft for my back!
Location: One interesting thing we did was, we visited the Berkeley Plantation. It was very interesting and so much history there! a very nice affordable tour
My husband and I stayed at this hotel while visiting family in the Richmond area. The room was very clean and the staff was great! We used the pool and it was fabulous! The water was as warm as bath water! The continental breakfast was wonderful! There was hot scrambled eggs and breakfast meat every day and fresh fruit, cereal, hot oatmeal, breads, coffee, and several juices. I would definitely stay here again!
Comment from Hotel Management
Jun 16, 2015 by Randy G, Hotel Management
Darlene, Thank you for taking time to review our hotel! I am happy to see that you and your husband enjoyed our hotel. Our goal is to be the "cleanest, friendliest" hotel in Richmond. You experienced this during your stay! We look forward to your return. Randy G General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Great stop to relax before continuing our trip.

Posted Jun 4, 2015
Pros: The comfortable rooms and satisfying breakfast.
Cons: Group of young people very noisy in first floor hallway could have been quieted down by hotel staff.
Location: Location was very convenient relative to our trip route.
Had a very relaxing time before continuing our trip to the east coast.
Comment from Hotel Management
Jun 9, 2015 by Randy G , Hotel Management
Thank you for making the SpringHill Suites your stop over destination before continuing your trip. We hope to see you back soon! Randy G General Manager
3 out of 5
by A verified traveler from st. louis, mo

It was okay

Posted Jun 3, 2015
Pros: Location
Cons: Updated beds and towels and someone needs to keep the pool and weight room clean.
Location: Location was easily accessible to many locations.
The hotel staff was very pleasant and helpful. Breakfast was better than expected for a free buffet. The pool was disgusting and filthy and the weight room was dirty and smelled horrible. The rooms were okay, a bit worn, and the bath tub held water and caused the bottom to be slimy. There are other hotels nearby that should be considered.
Comment from Hotel Management
Jun 9, 2015 by Randy G, Hotel Management
Thank you for taking the time to post your comments. I am disappointed to see that our hotel did not meet your expectations. I will share your feedback with my team so we can make the necessary changes to better service our guests. Safe travels. Randy G General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

I had a lot of Ants in both rooms

Posted May 19, 2015
The hotel staff has promised to refund monies back to my credit card
4 out of 5
Recommended
for Everyone
by A verified traveler from Roanoke virginia

great up to date place

Posted May 17, 2015
loved it all except pool was more for kids than adults.
5 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, Canada

Nice

Posted Apr 10, 2015
Pros: Close to freeway, easy to find
Cons: Breakfast, while ok was a little bland and could be spiced up a bit.
A nice spot to find after driving almost 14 hours that day. Just off the freeway it was easy to find and quick to get back on the road the following day. Room was very comfortable and all amenities were there with no need to ask for more. Breakfast in the morning was okay as well. A place I'd stay again when in the area.
4 out of 5
Recommended
for Getaway With Friends
by Austin from Franklin

Weekend with the boys

Posted Apr 5, 2015 on Hotels
Hotel staff was awesome and easy to work with. The room was very nice for the price and spacious. We arrived at 11PM or shortly thereafter and had to be buzzed in by a security guard which was off putting to say this least but ultimately reflected worse on the neighborhood than the hotel.
Comment from Hotel Management
Jun 13, 2015 by Randy, Hotel Management
Austin, Thank you for taking the time to review our hotel. I'm glad we were part of the "weekend with the boys" and you also found our staff to be awesome. The neighborhood is extremely safe. We have overnight security to add a peace of mind to the comfort and security of our guests. Safe travels. Randy G General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good Choice!

Posted Apr 5, 2015
Pros: Good location, as described in publicity. Friendly staff - good atmosphere.
Cons: Size of pool. Local information - e.g. places to visit, where to eat, etc. Much was available on request but would be good to have it in the rooms.
Location: Convenient for RIchmond, Williamsburg, Jamestown, Fredericksberg.
Visiting the area for a few days from UK and wanted an out-of-town location with space in the room to be able to relax and plan our tour, at a reasonable rate. Got exactly that! Located 15 minutes from Richmond and in easy reach of a range of food outlets. Room was good size (we had two Queen room) and all facilities exactly as described on website. Staff extremely welcoming and helpful, although were a bit thrown by request for best way to access DC from there (if anyone tells you to take the VRE it stops at 0740 each day!!), and were always on hand to help. Breakfast good and nice variety of food. 24 hour 'concession' stand was also useful. Free Wi-fi with reasonable speed. In addition good fitness room, the pool and jacuzzi were fine although the pool is small and tends to fill up with young families so not too good if you are thinking of lots of lengths! Overall pleased with the choice, especially in this price bracket, and would use/recommend.