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Reviews of Motel 6 Richmond, VA - I-64 West

2 out of 5
Motel 6 Richmond, VA - I-64 West
7831 Shrader Rd, Richmond, VA

Reviews

6.0
Rating 10 - Excellent. 68 out of 392 reviews" "
Rating 8 - Good. 97 out of 392 reviews" "
Rating 6 - Okay. 62 out of 392 reviews" "
Rating 4 - Poor. 64 out of 392 reviews" "
Rating 2 - Terrible. 101 out of 392 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Tammy

Traveled with group
Liked: Staff & service
Disliked: Amenities
Didn’t know there was a difference between studio 6 and motel 6. There wasn’t any pot etc in the motel 6. I was only told just studio6 only has that.
Stayed 5 nights in Mar 2024
Response from Lynn Haley on Apr 10, 2024
Thank you for taking the time to complete a survey I am sorry for the confusion. We are a dual property hosting Motel 6 as well as Studio 6.

8/10 Good

Gerardo, Coral Gables

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities are clearly old and the signs of the age are everywhere. The place is really well located and the staff is super helpful and compensate the aged location. Frankly is a good place to stay for a reasonable price.
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on Apr 8, 2024
Hi Gerardo,Thank you for the excellent review! Maz K.#Team6

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
I literally stayed at this hotel for 2 hours before I left. I got in the room and it had a ton of bugs
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 18, 2024
Hi Danielle, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

10/10 Excellent

Keisha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 8, 2024
Hi Keisha,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Feb 13, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Mabel

Stayed 1 night in Jan 2024
Response from Nancy Y. on Feb 13, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Stacu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing ppl were talking loud the manger had a attitude it was nasty had roaches
Stayed 2 nights in Jan 2024

2/10 Terrible

anthony

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 5, 2024
Hi Anthony,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing worked in my room they gave me a cheaper room then i paid for and it was filthy the staff is extremely rude
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Demetrius,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Norman

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night, 4 roaches
Stayed 2 nights in Jan 2024

2/10 Terrible

Brianne

Traveled with family and small children
Disliked: Staff & service, amenities
Stayed 2 nights in Jan 2024

4/10 Poor

Charles, Pahrump

Disliked: Cleanliness, property conditions & facilities
Property is worn out. Fitted sheets did not fit. Cables falling of wall. Creatures who come out at night from shower drain.
Stayed 2 nights in Jan 2024
Response from Nancy Y. on Jan 16, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Nichelle

Stayed 1 night in Jan 2024

6/10 Okay

Sylvie

Stayed 1 night in Jan 2024

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Walter

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Marquitta Branch

Disliked: Cleanliness, property conditions & facilities
Too many roaches and ants in my room
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 30, 2023
Hi Marquitta Branch,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 Terrible

Tommy

Disliked: Cleanliness, property conditions & facilities
It was supposed to be decent, but boy was the room dirty, with holes in the doors. The toilet had poop from someone using it before. Toothpaste stains everywhere. Room smelled like cigarettes. Only bedsheets were partially clean with plenty of stains. There were no blankets. Had to ask for some from the front desk. The ones the gave us had cigarette stains and stains from spills on them and smelled. Elevator was in terrible shape. Front desk receptionist smelled like weed. In the middle of the night something bit my son's arm and we took our stuff and moved out of there at 2 AM, got refund. Stay away. I wish I could attach the pics I took.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Karen, Richmond

Traveled with family
Disliked: Amenities
It is in really bad disrepair and needs immediate attention! The staff does a great job under these conditions!
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Robin

Business traveler
Liked: Room comfort
Good value
Perfectly fine place, although I suspect not for everyone: I think the location is used by families who are in transition, and I was one of very few people staying for only a few nights. Doesn't concern me, as the price was right plus the location
Stayed 3 nights in Nov 2023
Response from Nancy Y. on Nov 28, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Justin

Stayed 5 nights in Nov 2023

4/10 Poor

Reed

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Could be better
Stayed 1 night in Nov 2023

4/10 Poor

Wade

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Donnisha

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bedbugs. Stove didn’t work in the kitchenette. Bathroom door was off henges. Had to wait 3 hours to check in because room was not ready. Only one way in and out. Tons of people loitering outside. Only pro is the price and staying in the same room with new reservations for extensions.
Stayed 7 nights in Nov 2023
Response from Brand Experience Team on Nov 20, 2023
Hi Donnisha,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

10/10 Excellent

Tynisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Richard

Liked: Staff & service
Staff were friendly and helpful.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on Nov 13, 2023
Hi Richard,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

2/10 Terrible

Jahson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One word…bedbugs
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 13, 2023
Hi Jahson,We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us.Maz K.#Team6

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Rommel

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Oldbrun down motel
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Rommel,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Lynda

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 24, 2023
Hi Lynda,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Shatonya

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Jonathan

Business traveler
Disliked: Staff & service, property conditions & facilities
it’s more like a housing project than a motel. Dirty, staff is rude. very loud at night.Definitely do not recommend this location.
Stayed 4 nights in Sep 2023
Response from Nancy Y. on Oct 17, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Raphael silvano

Stayed 1 night in Oct 2023

8/10 Good

Hazel

Stayed 2 nights in Sep 2023

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dogs poop inside this hotel
While my room was clean, right outside the elevator on the 3rd floor was dog poop. It was there when I arrived at 7pm and was there there at 9am when I left. The carpeting was stained everywhere. This place was an absolute hell hole!
Dog poop directly opposite the elevator on 3rd floor.
Elevator is horrible condition!
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 18, 2023
Hi Michelle,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

2/10 Terrible

Vincent

Disliked: Staff & service, property conditions & facilities
Noisy
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 18, 2023
Hi Vincent,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

Terrance

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Haley

Stayed 1 night in Aug 2023

2/10 Terrible

Angela

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is absolutely filthy. From the moment you walk in you'll see the carpets are disgusting, the elevator barely works and is filthy. By the time you get to your room, you'll be considering putting all your luggage back in the car (I definitely didn't keep my things inside for fear of bedbugs and roaches.) I killed a roach within 30 minutes of being in the room. The beds were so stained with blood and other questionable fluids on the tops, bottoms, and sides that I was pretty sure there were bedbugs, or at least had been in the past. I was so skeezed out by the property that I slept in the tub. I would have left if I had had any other option. One of the worst hotels stays I have ever experienced, but I will say, the staff was excellent and very friendly.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Angela,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Gale

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and no morning coffee
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Gale,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities
The room, overall was clean. The only issue I had was with the floor, although it had been swept, it was dirty and could have used a mopping. (Bottom of feet dirty after a few minutes.) Front desk person was very nice and accommodating!!! Five ⭐⭐⭐⭐⭐ for her!!!!
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Jul 25, 2023
Hi Paul, We appreciate the wonderful rating. Thank you for bringing your concerns to our attention. This will help us to significantly improve our guest experience. Kaur J. #team6

2/10 Terrible

Silvia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty and smelly. Did not clean anything. I will never stay in one of your motels again
Stayed 4 nights in Jul 2023
Response from Brand Experience Team on Jul 25, 2023
Hi Silvia, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Kaur J.#Team6

2/10 Terrible

Julian

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The place is a dump. Dirty, nasty, loitering customers hanging out. I watched a man literally pee in the parking lot. On top of that, Expedia allowed me to book this place, only for them to tell me they were overbooked and couldn’t accommodate me. I’m still waiting on my refund to be processed.
Stayed 1 night in Jun 2023

4/10 Poor

Donald

Stayed 2 nights in Jun 2023

8/10 Good

Brandon

Stayed 1 night in Jun 2023

2/10 Terrible

Saul

Disliked: Cleanliness, staff & service, property conditions & facilities
We did not stay here. We walked in and walked out. There was trash in the hallways and the room was not clean . Front desk staff was not helpful. Theis seems more like a shelter than a motel . We did not feel comfortable to stay here
Stayed 1 night in May 2023
Response from Nancy Y. on Jun 13, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Marin

Stayed 1 night in May 2023

6/10 Okay

Jacqueline L.

I gave it a 3.
Stayed 1 night in May 2023
Response from Brand Experience Team on May 30, 2023
Hi Jacqueline, Thanks for your review, we really appreciate the support.  Maz K. #Team6

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for families.
The shower was hot and they had beds. If you’re looking for anything other then that, you’re not getting it.
Stayed 1 night in May 2023
Response from Brand Experience Team on May 30, 2023
Hi James, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

2/10 Terrible

Mark

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience I ever had since booking with Expedia. Booked three rooms weeks in advance to get a call on my way there that they overbook the hotel then sat waiting for over an hour for check in. The rooms with dirty the property felt unsafe there was a lot of sketchy stuff going on. Ended up sitting in a chair to go to sleep because the beds were nasty. I would never stay here again.
Stayed 1 night in May 2023
Response from Brand Experience Team on May 30, 2023
Hi Mark, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6