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Reviews of Gallery Park Hotel & SPA, a Châteaux & Hôtels Collection

5 out of 5
Gallery Park Hotel & SPA, a Châteaux & Hôtels Collection
Kr. Valdemara Street 7, Riga

Reviews

8.8

Excellent

Rating 10 - Excellent. 61 out of 106 reviews" "
Rating 8 - Good. 35 out of 106 reviews" "
Rating 6 - Okay. 5 out of 106 reviews" "
Rating 4 - Poor. 4 out of 106 reviews" "
Rating 2 - Terrible. 1 out of 106 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were friendly and helpful, and the room was spacious. The hotel felt like it was from another time - more formal than we expected given the cost.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old fashioned character, elegant reception rooms, excellent location close to the Old Town and the Art Nouveau District. Good breakfast and pleasant staff. Our only disappointment was the fourth floor bedrooms which had no windows just skylights so had no view and were claustrophobic.
Stayed 4 nights in May 2019

4/10 Poor

L

Disliked: Cleanliness, room comfort
Not a 5* hotel wouldn't return
This is not a 5 star hotel. Breakfast was the worst we have ever had for a 5 star hotel. Pool freezing so couldn't swim receptionist said meant to be cold which makes no sense for a spa hotel. Fan heater had to be brought up to the room as heating wouldn't work! Pillows terrible quality had to ask for more and bed very uncomfortable. This is not near old town as it states it is around a 20 minute walk! No tea or coffee making facilities in room when we asked they said could bring a kettle but not provide any tea or coffee!! Overall very unimpressed with this hotel and it's services would not return when returning to Riga . Riga is a lovely place however we would not return to this hotel.
Stayed 3 nights in May 2019

10/10 Excellent

Alex, Moscow Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice olgfashioned hotel, very goog breakfast, room conditions are great
Stayed 1 night in Sep 2018
Response from Viktors Cvetkovs Guest Service Manager on Sep 11, 2018
Dear Alex, Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit particularly the lovely food. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to Gallery Park Hotel & SPA, Riga, Latvia in the near future. With Kind Regards, Viktors Cvetkovs Guest Service Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Hotel!
I traveled with three of my friends and we were so pleased with our entire experience. The hotel had an old world charm with all the modern amenities. The breakfasts were wonderful with a variety of items you could order directly from the menu. The staff was more than helpful and secure parking was available which was one of our criteria. The location of the hotel to Riga attractions was by far superior to other hotels we looked at.
Stayed 2 nights in Jun 2018
Response from Viktors Cvetkovs Guest Service Manager on Jun 21, 2018
Dear Margaret, Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit particularly the lovely food. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to Gallery Park Hotel & SPA, Riga, Latvia in the near future

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2018
Response from Viktors Cvetkovs Guest Service Manager on Jun 10, 2018
Dear Guests, Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit particularly the lovely food. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to Gallery Park Hotel & SPA, Riga, Latvia in the near future.

8/10 Good

Manu

Liked: Cleanliness, staff & service, room comfort
Lovely stay in a central location
Very nice hotel and good service Swimming pool too cold to swim.
Stayed 2 nights in Feb 2018
Response from Viktors Cvetkovs Guest Service Manager on Mar 26, 2018
First of all, we would like to take this opportunity to thank you for your interest in Gallery Park Hotel & SPA and for writing such a wonderful review. Thank you for making focus on the convenient location of the Gallery Park Hotel & SPA in the historic part of Riga (Art Nouveau district) in 300 meters distance from the Old Town. We are glad to ascertain that the unique atmosphere of “Chateaux” created with the unique interior of the XIX century mansion decorated in Napoleon III style and the effectiveness of the Gallery Park Hotel & SPA’s staff evokes special memories for our Guests. We are looking forward to welcome you back at the Gallery Park Hotel & SPA soon!

10/10 Excellent

Lorcan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis of calm in central Riga.
Hotel was really nice, staff excellent and friendly. Very much a boutique hotel and so, quieter than perhaps some of the other hotels in the area such as the Radisson. For a quiet break in a great location in beautiful Riga, this hotel is a good choice. More international choice in relation to the TV stations in the room would be good.
Stayed 4 nights in Oct 2017
Response from Ketija and Anastasija on Nov 12, 2017
Dear Mr. Brennan, First of all, we would like to take this opportunity to thank you for your interest in Gallery Park Hotel & SPA and for writing such a wonderful review. Thank you for making focus on the convenient location of the Gallery Park Hotel & SPA in the historic part of Riga (Art Nouveau district) in 300 meters distance from the Old Town. We are happy to ascertain that the classic interior repleted with various exclusive antique objects acquired in auction houses creates an ambiance of peace and tranquility evoking special memories for our Guests. Thank you for making focus on the efficiency and professionalism of the Gallery Park Hotel & SPA's staff, who sustains the highest European standards of customer service. We are looking forward to welcome you back at the Gallery Park Hotel & SPA soon! With warm regards, Aleksandra Guest service manager

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ! All is very good
Stayed 3 nights in Sep 2017
Response from Ketija and Anastasija on Nov 12, 2017
Dear Guest, We would like to take this opportunity to thank you for your high evaluation of Gallery Park Hotel & SPA and it's services. We are looking forward to welcome you back at the Gallery Park Hotel & SPA in the nearest future! With warm regards, Aleksandra Guest Service Manager

8/10 Good

Ewan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service
We absolutely loved the hotel. Always judge a place when things go wrong and this is what happened. a pneumatic drill outside the hotel on the road at 2am is totally out of their control, but up in calling down to reception asking if we could switch we were met by the manager almost immediately and offered a new room and helped to move quickly and quietly. the next morning we were told that we could switch, stay or keep hold of both sets of keys should it start again the next night. needless to say it was a one off but we could rest assured the next night that we would be looked after no matter what.
Stayed 2 nights in Aug 2017

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
should stay here!!
Beautiful property 5 star service
Stayed 3 nights in Aug 2017

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non-pretentious Genuine Luxury in Heart of Riga!
Felt more than at home at this lovingly restore "home-tel" in the heart of beautiful Riga. Youthful, helpful and genuinely friendly staff topped off with a relaxing and classy spa and great food! I would stay here again in a heartbeat!
Stayed 2 nights in Jul 2017

10/10 Excellent

Kathryn, YK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very comfortable!

10/10 Excellent

Chrid, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel but minor improvements needed
Excellent hotel and rooms. Service excellent . The breakfast could be improved significantly in quantity and quality, it is to basic for a 5*. Secondly, minor point that none of the rooms have tea/coffee making facilities: an oversight that is unexplainable.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

candice, Harlingen texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
My husband and I both enjoyed the hotel and staff Everyone went above and beyond to meet our needs and requests Perfect location for sightseeing Perfect location for good restaurants We are very pleased with this choice of hotel

10/10 Excellent

Mark, wirral uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Riga
Staff very helpful and friendly,comprehensive choice for breakfast,beautiful 17th century building.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Tiga
Exellent location. This area has fantastic buildings, is quiet and clean. Walking distance to Old Town sites. Good restaurants around the site. Spa was not large, but provided nice relaxation after working day.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly accommodating staff and very nice hotel. Riga is a wonderful city with friendly people.

8/10 Good

Sue, Lower swanwick,

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Lovely stay staff are so helpfull Anastacia and Katia on receiption most welcoming and anything we needed advice on were there for us .The hotel is a short walk across the park into town and also shops not far away, It is a boutique hotel and very restfull , We did not try the spa as we were site seeing and shopping,Great break thankyou,
Response from Ketija and Anastasija on Mar 26, 2016
Dear Ms. Sue, First of all, we would like to take this opportunity to thank you for your interest in Gallery Park Hotel & SPA and its services as well as for writing such a wonderful review. Thank you for appreciating the efficient staff of the Gallery Park Hotel & SPA and its convenient location of in the historic part of Riga (Art Nouveau district) in 300 meters distance from the Old Town. We are happy to ascertain that the classic interior of the XIX century mansion decorated in Napoleon III style is creating an ambiance of peace and tranquility and evokes special memories for our Guests. We hope that you will have an opportunity to experience the Gallery Spa with a jet-stream swimming pool, sauna and fitness room during your next visit to Riga. We will be happy to welcome you back at the Gallery Park Hotel & SPA! With Kind Regards, Ketija & Anastasija Guest Service

10/10 Excellent

paul, St.Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A small hidden gem
fabulous hotel with wonderful service!!

10/10 Excellent

Nick, cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treat your partner to fin de siecle Riga
I entirely recommend this lovely hotel, albeit I was there out of season, early December 2014, for just four nights. Everything you'd expect of a 24 room, five star hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

mark, nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel.staff increibley good
One of the best hotels ever stayed.staff are unbelievable.hotel is one big history lesson.close to the old part of town.

10/10 Excellent

Katie, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great 5 star hotel very close to Riga old town. The reception staff were exceptionally good. My room was large and spotlessly clean. The bathroom was lovely, with a large bath/shower and good quality toiletries. I didn't eat dinner in the hotel or use the bar as the hotel was extremely quiet and there was nobody else in these areas in the evening. This may have been due to the great weather, which meant that most people had headed for the town square. Staff were knowledgable and pleased to answer all questions. Breakfast was excellent, with a range of choices.

6/10 Okay

bella, new york

Liked: Cleanliness, staff & service, property conditions & facilities
sleepless night
Overall beautiful and clean hotel, great bedding. 4th floor rooms however appear designed much simpler than the rest of the hotel. air conditioners were not working and windows were not designed to open. I'm sure it is possible to enjoy this hotel, but next time I'm gonna choose hotel Bergs instead.

10/10 Excellent

Petal

Liked: Cleanliness, staff & service
The best thing about this hotel
The best thing about this hotel is the service, what ever you ask for they will provide. Gorgious building, and 5 minute walk to old towm.This is where the Queen would stay if she was visiting. BEtter suited to over 20's as if you want to be close to the action rather stay in the Old City. It is expensive but that's because of the quality. Beaware that not all rooms are created equally. Ask if your room has a window that opens; is classic or comntemport; has twin or double bed and whether it haqs bath or shower. Also great food and pool/sauna. I will soon write a detailed review with tips on Factoidz so search there.

8/10 Good

Jørgen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Februar 2020
Veldig fornøyd - bra velkomst. Fint rom og godt tilbud
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
trevlig miljö med hemkänsla. vänlig personal tyst och bekvämt läge
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Autentisk og hyggelfirb
Fint og autentisk hotel. Super senge og personale. Morgenmaden var ikke som forventet af et femstjernet hotel.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel with nice spa close to city center.
Nice old style hotel from 50s. Rooms are huge with all amenities included. A bottle of water every day and access to spa+sauna. Breakfast is a la carte but only the omelete was worth it for me. All the other staff very basic, for sure not a 5 star hotel breakfast. When I visited the hotel I have the impression I was the only guest (for sre there were more, but not many). Staff friendly and accommodating. 5 minutes walking to the city center. Wifi was good and fast.
Stayed 4 nights in Oct 2019

8/10 Good

Ragnar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

SATOSHI

Liked: Cleanliness, property conditions & facilities, room comfort
徒歩圏内にトラムとバスの停留所があるので旧市街の外になりますが交通の便はいいです。 朝食は7時30分からでしたが準備ができてなかったのはちょっと不満です 朝7時くらいにチェックアウトしようとするとロビーのソファーでコンシェルジュが仮眠してましたw
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming smal Jugend style hotel
Charming small Jugend style hotel located in a calm embassy area in walking distance to old town. Staff pleasant and service minded in general and helpful with restaurant bookings and advice on what to do while in Riga.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nous avons eu une inondation dans la salle de bains, d'ou une chute violente en pleine nuit, changement de chambre sans aucune aide, aucune excuse Personne n'est jamais au courant de rien Petit dej très moyen Personne je parle français c'était pourtant Ecrit dans le descriptif Impossible d'avoir une facture en fin de séjour des suppléments Massage médiocre, fait dans l'urgence et la précipitation pourtant quand même onéreux Et avec tout ça facturation de 2 petites bouteilles de coca !! Nul
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lækkert hotel og supergod betjening
Superfin og venlig betjening. Super internetforbindelse. Tæt på alting i gåafstand. Helt perfekt. Kan klart anbefales.
Stayed 4 nights in May 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Svein Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underbart hotell med vacker inredning och en gammaldags känsla och atmosfär!
Stayed 2 nights in Apr 2019

8/10 Good

Mikael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Cesar Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran Hotel
Un hotel de cinco estrellas en todos los sentidos.
Stayed 5 nights in Mar 2019

8/10 Good

Rikke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel
Dejligt hotel i gåafstand til centrum. Meget venligt personale. Vi glemte en jakke på værelset som vi opdagede på vej til lufthavnen. Receptionen sendte jakken med en taxa til lufthavnen så vi nåede at få den med. Morgenmaden kunne have været bedre.
Stayed 3 nights in Jan 2019

10/10 Excellent

Silje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveler

Stayed 2 nights in Nov 2018
Response from Viktors Cvetkovs Guest Service Manager on Dec 7, 2018
Dear Guest, Thank you for taking the time to review your visit to Gallery Park Hotel & SPA, Riga, Latvia . We were naturally disappointed to see that your experience with us did not live up to your expectations. We take great pride in providing five-star service in all areas of our operation and it is most concerning that you did not find this to be the case. I truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us. With Kind Regard,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Viktors Cvetkovs Guest Service Manager on Dec 3, 2018
Dear Guests, Thank you for your wonderful review. This is exactly the type of experience we strive to create for each and every guest and I am thrilled to learn that you truly enjoyed every aspect of your stay with us. I will happily share your kind comments with the entire team. In the meantime, we look forward to welcoming you back to Gallery Park Hotel & SPA, Riga, Latvia very soon. With Kind Regards,