Exterior

Reviews of Radisson Blu Daugava Hotel

4.5 out of 5
Radisson Blu Daugava Hotel
24 Kugu Street, Riga

Reviews

8.2

Very Good

Rating 10 - Excellent. 322 out of 1001 reviews" "
Rating 8 - Good. 457 out of 1001 reviews" "
Rating 6 - Okay. 147 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Colton

It was very difficult to leave the parking area.
Stayed 1 night in Mar 2024
Response from Marta on Apr 2, 2024
Dear Colton, we very much appreciate your comments regarding your stay at the Radisson Blu Daugava hotel. 100 % guest satisfaction is always been our motto, all employees are trained to work by "Yes, I can" policy. Our goal is to ensure all our guests are delighted by their stay and even more the service in our hotel and I am very concerned that we fell short of your expectations on this occasion. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Please accept my deepest apologies and I hope we will have a luck to welcome you back one day. Kind regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marta on Mar 26, 2024
Dear John, thank you for sharing your feedback related to your recent stay. It makes us happy to know you had an enjoyable stay and that you were satisfied. We will have great pleasure sharing your feedback with the rest of our team. We are looking forward to welcoming you again for another memorable stay.

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanses and Friendly personnel
Stayed 2 nights in Oct 2023
Response from Marta on Oct 31, 2023
Dear Rosario, thank you for sharing your feedback related to your recent stay. It makes us happy to know you had an enjoyable stay and that you were satisfied. We will have great pleasure sharing your feedback with the rest of our team. We are looking forward to welcoming you again for another memorable stay. Kind Regards.

8/10 Good

Timo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marta on Oct 19, 2023
Dear , thank you for sharing your feedback related to your recent stay. It makes us happy to know you had an enjoyable stay and that you were satisfied. We will have great pleasure sharing your feedback with the rest of our team. We are looking forward to welcoming you again for another memorable stay. Kind Regards.

10/10 Excellent

Earl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay. Great breakfast with a nice variety to choose from. Dinner options are limited, but food quality was good. Staff was very helpful and friendly.
Stayed 2 nights in Oct 2023
Response from Kristaps Plocins on Oct 5, 2023
Dear Earl,Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent!All your comments will be shared with other related departments for review.On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga.If there is something else I can assist you with, please do not hesitate to contact me.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava

10/10 Excellent

Jason, APO AE

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great location overlooking the river and the old city, the hotel inside was clean and modern. The hotel staff was amazing, very friendly very engaging and very helpful. The downstairs bar area was fantastic. The bar staff were fun and lively. Would easily stay again.
Stayed 1 night in Aug 2023
Response from FO team on Aug 30, 2023
Dear Jason,Thank you for choosing to stay at Radisson Blu Daugava Hotel and thank you for your positive feedback!We hope to see you soon back again!Best regardsFO Team

2/10 Terrible

Andrei

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Kristaps Plocins on Aug 14, 2023
Dear Andrei,Thank you for choosing to stay at Radisson Blu Daugava Hotel and for taking the time to share your opinion! Please accept our sincere apologies that we could not meet your expectations and regarding the inconveniences you've experienced during your stay. I would like to assure you that this does not meet either the standards we set for ourselves or the standards of Radisson Blu.Thank you for pointing out these flaws and giving us an opportunity to learn from this experience and improve our services.Your valuable comments will be shared with our management team and will be taken into consideration.If there is anything else I can assist You with, do not hesitate to contact me personally.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava Hotel

8/10 Good

Irina

Traveled with partner
Liked: Cleanliness, staff & service
Excellent service, very quick check in and check out. Room was clean and comfortable. Hotel itself a bit old.
Stayed 1 night in Jul 2023
Response from FO team on Jul 24, 2023
Dear Irina,Thank you for choosing to stay with us at the Radisson Blu Daugava hotel and thank you for your positive feedback!Hope to see you soon again!Beast regards,FO team

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Grand Hotel and Good Breakfast.
Stayed 3 nights in Jul 2023
Response from FO team on Jul 25, 2023
Thank you for your feedback!Hope to see you again!Best regards,FO team

2/10 Terrible

Tim

Stayed 1 night in Jul 2023
Response from FO team on Jul 25, 2023
Dear Tim!Thank you for choosing to stay with us. We are really sorry that our standards didnt meet your expectations.We would be happy if you would share your experience with us so we could do better for the next time.Best regardsFO team

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from FO team on Jul 25, 2023
Thank you for your response!Hope to see you soon again!Best regards,FO team

10/10 Excellent

Maruta

Stayed 1 night in Jun 2023
Response from Kristaps Plocins on Jun 16, 2023
Dear Maruta,Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent!All your comments will be shared with other related departments for review.On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga.If there is something else I can assist you with, please do not hesitate to contact me.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava

4/10 Poor

Torkel

Stayed 1 night in Apr 2023
Response from Kristaps Plocins on May 12, 2023
Dear Torkel,Thank you for choosing to stay at Radisson Blu Daugava Hotel and for taking the time to share your opinion! Please accept our sincere apologies that we could not meet your expectations and regarding the inconveniences you've experienced during your stay. I would like to assure you that this does not meet either the standards we set for ourselves or the standards of Radisson Blu.Thank you for pointing out these flaws and giving us an opportunity to learn from this experience and improve our services.Your valuable comments will be shared with our management team and will be taken into consideration.If there is anything else I can assist You with, do not hesitate to contact me personally.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava Hotel

8/10 Good

Oliver

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Kristaps Plocins on Apr 28, 2023
Dear Oliver,Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent!All your comments will be shared with other related departments for review.On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga.If there is something else I can assist you with, please do not hesitate to contact me.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daigava

10/10 Excellent

RYAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget friendly with little compromise.
This hotel offers exceptional value for money, with a convenient 15-minute walk to the city center. Located on the 'new town' side of the river, we enjoyed breathtaking views of the Old Town. Our room provided an incredible and modern ambiance and was well-equipped for our family of 4. While breakfast was average, the overall experience was excellent. We highly recommend this hotel as a base for exploring awesome Riga!
Stayed 3 nights in Apr 2023
Response from Kristaps Plocins on Apr 19, 2023
Dear Ryan,Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent!All your comments will be shared with other related departments for review.On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga.If there is something else I can assist you with, please do not hesitate to contact me.Best regards,Kristaps Plocins

4/10 Poor

Inga

Stayed 2 nights in Jan 2023
Response from Kristaps Plocins on Jan 18, 2023
Dear Inga,Thank you for choosing to stay at Radisson Blu Daugava Hotel and for taking the time to share your opinion! Please accept our sincere apologies that we could not meet your expectations and regarding the inconveniences you've experienced during your stay. I would like to assure you that this does not meet either the standards we set for ourselves or the standards of Radisson Blu.Thank you for pointing out these flaws and giving us an opportunity to learn from this experience and improve our services.Your valuable comments will be shared with our management team and will be taken into consideration.If there is anything else I can assist You with, do not hesitate to contact me personally.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava Hotel

8/10 Good

Katja

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Kristaps Plocins on Jan 18, 2023
Dear Katja,Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent!All your comments will be shared with other related departments for review.On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga.If there is something else I can assist you with, please do not hesitate to contact me.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava Hotel

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Kristaps Plocins on Dec 2, 2022
Dear Alan,Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent!All your comments will be shared with other related departments for review.On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga.If there is something else I can assist you with, please do not hesitate to contact me.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava Hotel

10/10 Excellent

Ian

Stayed 1 night in Nov 2022

10/10 Excellent

Henrik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Kristaps Plocins on Oct 9, 2022
Dear Henrik,Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent!All your comments will be shared with other related departments for review.On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga.If there is something else I can assist you with, please do not hesitate to contact me.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava Hotel

10/10 Excellent

Joacim

Stayed 1 night in Sep 2022
Response from Kristaps Plocins on Oct 9, 2022
Dear Joacim,Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent!All your comments will be shared with other related departments for review.On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga.If there is something else I can assist you with, please do not hesitate to contact me.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava Hotel

6/10 Okay

Michele L

Liked: Cleanliness, staff & service, room comfort
Great views and comfortable bed but the room was very dated. Breakfast was great with a lot of choice.
Stayed 3 nights in Sep 2022
Response from Kristaps Plocins on Sep 27, 2022
Dear Michele L,Thank you for choosing to stay at Radisson Blu Daugava Hotel and for taking the time to share your opinion! Please accept our sincere apologies that we could not meet your expectations and regarding the inconveniences you've experienced during your stay. I would like to assure you that this does not meet either the standards we set for ourselves or the standards of Radisson Blu.Thank you for pointing out these flaws and giving us an opportunity to learn from this experience and improve our services.Your valuable comments will be shared with our management team and will be taken into consideration.If there is anything else I can assist You with, do not hesitate to contact me personally.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava Hotel

8/10 Good

Kamlan

Liked: Cleanliness, staff & service, room comfort
Great location and clean
Room was great with a good view. Good location for the old town. The bathroom needed some DIY as the sink was cracked and broken. A bit dated But overall staff were excellent, clean, great location.
Stayed 1 night in Sep 2022
Response from Kristaps Plocins on Sep 27, 2022
Dear Kamlan,Thank you for choosing to stay at Radisson Blu Daugava Hotel and for taking the time to share your opinion! Please accept our sincere apologies that we could not meet your expectations and regarding the inconveniences you've experienced during your stay. I would like to assure you that this does not meet either the standards we set for ourselves or the standards of Radisson Blu.Thank you for pointing out these flaws and giving us an opportunity to learn from this experience and improve our services.Your valuable comments will be shared with our management team and will be taken into consideration.If there is anything else I can assist You with, do not hesitate to contact me personally.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava Hotel

10/10 Excellent

Linsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very enjoyable stay
I cannot fault the cleanliness, service or situation of the hotel but my room was dated in decor and only offered feather duvets and pillows of which i am allergic though i did find 1 non feather pillow. But i had a very lovely stay here. The menu was limited but the food was of high quality
Stayed 4 nights in Sep 2022
Response from Kristaps Plocins on Sep 25, 2022
Dear Linsey,Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent!All your comments will be shared with other related departments for review.On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga.If there is something else I can assist you with, please do not hesitate to contact me.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava Hotel

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good value, great location, terrific view
If your room overlooks the river then you have a beautiful view, and if you are awake early enough, Riga will backdrop a spectacular sunrise. The property itself is a little rundown, and the rooms are somewhat basic. The breakfast was decent, the bar was nice, staff were helpful. You have to cross the bridge into the old town - a pleasant 10-minute stroll. Overall, very decent for the price.
Stayed 5 nights in Sep 2022
Response from Kristaps Plocins on Sep 16, 2022
Dear Stuart,Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent!All your comments will be shared with other related departments for review.On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga.If there is something else I can assist you with, please do not hesitate to contact me.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava Hotel

8/10 Good

Lee

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2022
Response from Kristaps Plocins on Sep 13, 2022
Dear Lee,Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent!All your comments will be shared with other related departments for review.On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga.If there is something else I can assist you with, please do not hesitate to contact me.Best regards,Kristaps PlocinsFront Office ManagerRadisson Blu Daugava Hotel

2/10 Terrible

Sabet, OAKVILLE

Traveled with family
Disliked: Amenities, property conditions & facilities
Good location but very old room . Doors are old furniture shame to have it in hotel . Bathroom wall tiles falling down . Bathroom very bad condition
Stayed 1 night in Aug 2022
Response from Kristaps Plocins on Aug 16, 2022
Dear Sabet Fayyad, Thank you for choosing to stay at Radisson Blu Daugava Hotel and for taking the time to share your opinion! Please accept our sincere apologies that we could not meet your expectations and regarding the inconveniences you've experienced during your stay. I would like to assure you that this does not meet either the standards we set for ourselves or the standards of Radisson Blu. Thank you for pointing out these flaws and giving us an opportunity to learn from this experience and improve our services. Your valuable comments will be shared with our management team and will be taken into consideration. If there is anything else I can assist You with, do not hesitate to contact me personally. Best regards, Kristaps Plocins Front Office Manager Radisson Blu Daugava Hotel

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding!!
Stayed 1 night in Aug 2022
Response from Kristaps Plocins on Aug 16, 2022
Dear Jean, Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent! All your comments will be shared with other related departments for review. On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga. If there is something else I can assist you with, please do not hesitate to contact me. Best regards, Kristaps Plocins Front Office Manager Radisson Blu Daugava Hotel

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Old Riga, quick walk or Bolt ride to Old Town.
Stayed 4 nights in Aug 2022
Response from Kristaps Plocins on Aug 9, 2022
Dear Erik, Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent! All your comments will be shared with other related departments for review. On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga. If there is something else I can assist you with, please do not hesitate to contact me. Best regards, Kristaps Plocins Front Office Manager Radisson Blu Daugava Hotel

10/10 Excellent

Monika

Stayed 2 nights in Jul 2022
Response from Kristaps Plocins on Aug 8, 2022
Dear Monika, Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent! All your comments will be shared with other related departments for review. On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga. If there is something else I can assist you with, please do not hesitate to contact me. Best regards, Kristaps Plocins Front Office Manager Radisson Blu Daugava Hotel

8/10 Good

Maret

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Pool was closed. Breakfast was good, but coffee was awful and long ques. Room was a bit worn out. Good location
Stayed 1 night in Jul 2022
Response from Kristaps Plocins on Jul 25, 2022
Dear Maret, Thank you for choosing to stay at Radisson Blu Daugava Hotel and for taking the time to share your opinion! Please accept our sincere apologies that we could not meet your expectations and regarding the inconveniences you've experienced during your stay. I would like to assure you that this does not meet either the standards we set for ourselves or the standards of Radisson Blu. Thank you for pointing out these flaws and giving us an opportunity to learn from this experience and improve our services. Your valuable comments will be shared with our management team and will be taken into consideration. If there is anything else I can assist You with, do not hesitate to contact me personally. Best regards, Kristaps Plocins Front Office Manager Radisson Blu Daugava Hotel

8/10 Good

Niv

Stayed 1 night in Jun 2022
Response from Kristaps Plocins on Jun 28, 2022
Dear Niv, Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent! All your comments will be shared with other related departments for review. On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga. If there is something else I can assist you with, please do not hesitate to contact me. Best regards, Kristaps Plocins Front Office Manager Radisson Blu Daugava Hotel

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
Big cleaned room with balcony, very friendly team, excellent breakfast (they gave me it early in the morning before my departure to to the airport as well), any questions reminded answered. My pleasure! Blessings!
Stayed 7 nights in Jun 2022
Response from Kristaps Plocins on Jun 15, 2022
Dear Andrey, Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent! All your comments will be shared with other related departments for review. On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga. If there is something else I can assist you with, please do not hesitate to contact me. Best regards, Kristaps Plocins Front Office Manager Radisson Blu Daugava Hotel

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SCAM.the room not like its look.
SCAM..WARNING... i book this hotel based on the photos thay put and i get a superior with a veiw and i left over only with the veiw with a very dirty glass...i pay 220 euro for 2 nights and totally the room not like description.see the photos in comments..ther is 2 other radission blu they are way better.
very old bathroom not like description.
very old bathroom not like description
very old Room not like description
Stayed 2 nights in Jun 2022
Response from Kristaps Plocins on Jun 14, 2022
Dear Ahmed, Thank you for choosing to stay at Radisson Blu Daugava Hotel and for taking the time to share your opinion! Please accept our sincere apologies that we could not meet your expectations and regarding the inconveniences you've experienced during your stay. I would like to assure you that this does not meet either the standards we set for ourselves or the standards of Radisson Blu. Thank you for pointing out these flaws and giving us an opportunity to learn from this experience and improve our services. Your valuable comments will be shared with our management team and will be taken into consideration. If there is anything else I can assist You with, do not hesitate to contact me personally. Best regards, Kristaps Plocins Front Office Manager Radisson Blu Daugava Hotel

4/10 Poor

Dan

Liked: Cleanliness, staff & service
Disliked: Amenities
Falsely advertised as having a gym and swimming pool
Stayed 3 nights in May 2022
Response from Kristaps on Jun 10, 2022
Dear Dan, Thank you for choosing to stay at Radisson Blu Daugava Hotel and for taking the time to share your opinion! Please accept our sincere apologies that we could not meet your expectations and regarding the inconveniences you've experienced during your stay. I would like to assure you that this does not meet either the standards we set for ourselves or the standards of Radisson Blu. Thank you for pointing out these flaws and giving us an opportunity to learn from this experience and improve our services. Your valuable comments will be shared with our management team and will be taken into consideration. If there is anything else I can assist You with, do not hesitate to contact me personally. Best regards, Kristaps Plocins Front Office Manager Radisson Blu Daugava Hotel

8/10 Good

Maija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Kristaps Plocins on May 18, 2022
Thank you for choosing to stay with us at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying and we could meet your expectations during your stay with us. Our team is happy to hear that your stay with us was nothing short of excellent! All your comments will be shared with other related departments for review. On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga. If there is something else I can assist you with, please do not hesitate to contact me. Best regards, Kristaps Plocins Front Office Manager Radisson Blu Daugava Hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Kristaps on Oct 12, 2021
Thank you for taking the time to rate Radisson Blu Daugava Hotel with excellent feedback! We are very proud that the overall experience of Radisson hospitality was satisfying. On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga. If there is something else I can assist you with, please do not hesitate to contact me. Best regards, Kristaps Plocins Assistant Front Office Manager Radisson Blu Daugava hotel

10/10 Excellent

Maija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay..
Stayed 1 night in Aug 2021
Response from Nikita Skorodihins on Sep 1, 2021
Dear Maija, Thank you for choosing to stay at Radisson Blu Daugava Hotel and for taking the time to share your opinion. We are very proud to read that the overall experience of Radisson hospitality was satisfying and we could reach your expectations. On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga! Best regards, Nikita Skorodihins Assistant Front Office Manager Radisson Blu Daugava

10/10 Excellent

Inna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family friendly hotel
I am very pleased with our stay in the hotel. Very friendly staff. The service is 10/10. Boys got presents on arrival. The view from our room was really picturesque. Definitely will stay again on our next trip and highly recommend to everyone. Location is just perfect. I would like to thank staff who looked after us during our stay.
Stayed 1 night in Aug 2021
Response from Kaiva Kalviske on Aug 18, 2021
Dear Guest, Thank you for choosing to stay at Radisson Blu Daugava Hotel and for taking the time to share your opinion! We are very proud that the overall experience of Radisson hospitality was satisfying. Our team is happy to hear that your stay with us was nothing short of excellent! On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travel brings you back to Riga. If there is something else I can assist you with, please do not hesitate to contact me. Best regards, Kaiva Kalviske Front Office Manager Radisson Blu Daugava Hotel

10/10 Excellent

Arturs

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Agnese Aspīte on Dec 23, 2020
Dear Arturs, Thank you for choosing Radisson Blu Daugava as your accommodating hotel in Riga! We are delighted to hear that your stay with us was enjoyable, comfortable and that you have enjoyed all services that our property has to offer! We would love to welcome you back anytime! All the best, Agnese Apsīte Guest Service Representative Radisson Blu Daugava Hotel

8/10 Good

Lord Russell Francis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Staff were great, accommodation was great. If you get a chance, lovely hotel. One slight thing is local area, you have to cross the river for decent shops, restaurants etc.
Stayed 2 nights in Nov 2020
Response from Vita Evojana, Front Desk agent on Nov 11, 2020
Dear Lord Russell Francis, Thank you for choosing Radisson Blu Daugava Hotel for your stay in Riga! We appreciate you taking time to leave this positive feedback and your kind words. Our Team will be delighted to have an opportunity to welcome you back on you next trip to Riga! Kind Regards, Vita Evojana, Front Desk agent

6/10 Okay

Artemijs

Liked: Cleanliness
Old hotel with good location
I made reservation for superior with city view, but got just regular, old room with poor sound protection of door. Bathroom are uncomfortable. Breakfast is like a 3* hotel, but i suppose it is because of Covid19. Check in I waiting about 10 min.
Stayed 1 night in Nov 2020
Response from Laura Henrici on Nov 8, 2020
Dear Artemijs, Firstly, I want to thank you for your constructive feedback and choosing Radisson Blu Daugava Hotel for your stay in Riga. Nevertheless, I would like to express my deepest regret for inconveniences caused, regarding the overall conditions of our property and your room. Our hotel is more than 20 years old, and we all work hard to keep everything well maintained. Please be informed, that some of the renovation work is already in progress. Your feedback is very valuable, your concerns have been passed to the management and we will look into every point mentioned. I truly hope you will notice some improvements during your next stay with us. We would be delighted to have the opportunity to host you at our Radisson Blu Daugava Hotel again, when travels bring you back to Riga. All the best, Laura Henrici Assistant Front Office Manager Radisson Blu Daugava Hotel

8/10 Good

delilah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New clean room by the marina
Room was very modern with kitchen and huge bathroom. We were 5 persons arrived late at night in the rain. Host was very kind and quick showing us to the room.
Stayed 1 night in Oct 2020
Response from Kaiva Kalviske on Oct 21, 2020
Dear Delilah! Firstly, I would like to thank you for being a visitor of our hotel and devoting the time to share your feedback and for choosing Radisson Blu Daugava as your accommodating hotel in Riga! We are delighted to hear that your stay with us was enjoyable, comfortable and that you have enjoyed our service of staff and it could meet your expectations. Your kind words are the highest form of motivation for all our team and we know that our efforts pays off. On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava when travels bring you back to Riga. All the best, Kaiva Kalviske Front Office Manager Radisson Blu Daugava Hotel

4/10 Poor

paul

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
No shower or ac of worth
Hotel is well situated but food poor rooms tired, shower didn't work and ac hopeless.. would not recommend or stay again
Stayed 1 night in Aug 2020
Response from Kaiva Kalviske on Aug 21, 2020
Dear Paul! Firstly, I would like to thank you for being a visitor of our hotel and devoting the time to share your feedback. While I wish you had a better experience, it is a feedback like this that we learn from, as we are trying to improve each and every day. I am deeply sorry to hear that you were not satisfied with conditions of the room and property and that we did not meet your expectations. However, thank you for letting us know, your feedback has been shared with the team, and I hope you will notice some improvements during your next stay with us already. Your feedback is very valuable to us as it gives us a motivation to aim for even higher standards of hospitality excellence. Please contact me personally when you planning next time to stay with us and I will guarantee for you complimentary upgrade and service which you deserve. On behalf of our entire staff, we are all looking forward to have you as our guest again! All the best, Kaiva Kalviske Front Office Manager Radisson Blu Daugava Hotel

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Shockingly bad for Radisson.
Stayed 1 night in Jul 2020
Response from Laura Henrici on Jul 31, 2020
Dear Guest, Thank you for taking the time to share your feedback! I am deeply sorry to hear about your experience. It does not meet neither the standards we set for ourselves, nor the standards of our company. Hopefully, you will give us another try and we will have a chance to host you and to accommodate you in our beautiful Riga again and despite such an unpleasant stay this will not affect your decisions to book the Radisson hotels again! Best regards, Laura Henrici Assistant Front Office Manager Radisson Blu Daugava Hotel

10/10 Excellent

afzaal

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from Kaiva Kalviske on Jul 11, 2020
Dear Guest, I would like to thank you for being a guest of our Radisson Blu Daugava Hotel and devoting the time to share your latest experience with us! I am happy to read that you had a pleasant Blu experience! Thank you for letting us know, your feedback is very valuable to us as it gives us a motivation to aim for even higher standards of hospitality excellence. On behalf of our entire team, thank you for visiting us, we hope to have an opportunity to welcome you back when travels bring you back to Riga! Best regards, Kaiva Kalviske Front Office Manager Radisson Blu Daugava Hotel

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2020
Response from Kalviske Kaiva on Mar 10, 2020
Dear Gary! Warm greetings and thank you for choosing to stay in Radisosn Blu Daugava Hotel! We are delighted that you experienced a pleasant stay with us, guest satisfaction is our most important goal. We work hard in order to make our guests happy and your feedback is the main proof that we are heading in the right direction. It would be our pleasure to welcome you back in the near future! Looking forward to your next visit, Kaiva Kalviske Front Office Manager Radisson Blu Daugava Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Kalviske Kaiva on Feb 24, 2020
Dear Guest! Thank you for choosing Radisson Blu Daugava as your accommodating hotel in Riga! We are delighted to hear that your stay with us was comfortable and that you enjoyed all services that our property has to offer! Your kind words are the highest form of motivation for all our team. On behalf of our entire team, we would be delighted to have the opportunity to host you at our Radisson Blu Daugava again when travels bring you back to Riga! All the best, Kaiva Kalviske Front Office Manager Radisson Blu Daugava Hotel

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2020
Response from Kalviske Kaiva on Feb 15, 2020
Dear Guest, Firstly, I would like to thank you for been guest of Radisson Blu Daugava Hotel and devoting the time to share your experience! Thank you for letting us know, your feedback is very valuable, as it gives us a motivation to aim for even higher standards of hospitality excellence. Your opinion, comfort, and overall experience are very important to us, I am very sorry for the inconveniences caused regarding during your stay in our hotel. We are trying to improve our hotel constantly, thank you for drawing our attention to the things that ask special attention. I hope that you will notice some improvements during your next stay with us. On behalf of our entire team, thank you for visiting us, we hope to have an opportunity to welcome you back very soon! All the Best, Kaiva Kalviske Front Office Manager

6/10 Okay

Dan, UK

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Location and spaciousness etc etc etc. It is in a lovely location. OK, so here is some criticism: 1) The hotel is tired - a business suite with wallpaper coming off in the bathroom? Come on, spend 1 euro and buy some wallpaper glue, and put a broom up the maintenance staff! 2) One nights parking 10 euros? The airport Parking B is only 4 euros a day. Parking should be included. 3) Staff - a truly great level of professionalism - well done!
Stayed 1 night in Jan 2020
Response from Kalviske Kaiva on Jan 21, 2020
Dear Guest! First, I want to thank you for your feedback and choosing Radisson Blu Daugava Hotel for your stay in Riga. Guest satisfaction is our number one priority and we are very glad to note you could benefit from our location and friendliness of our team members. Nevertheless, I would like to express my deepest regret for inconveniences caused, regarding the overall conditions of our property and your room. Our hotel is more than 20 years old, and we all work hard to keep everything well maintained. Please be informed, that some of the renovation work is already in progress in the one of the part of building. Your feedback is very valuable, your concerns have been passed to the management who shall look into every point mentioned. I really hope you will notice some improvements during your next stay with us. From our side we would be delighted to have the opportunity to host you at our Radisson Blu Daugava Hotel should your travels bring you back to our beautiful city - Riga. Have a wonderful day! All the best, Kaiva Kalviske Front Office Manager Radisson Blu Daugava Hotel