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Reviews of B&B Hotels Rio Copacabana Posto 5

3 out of 5
B&B Hotels Rio Copacabana Posto 5
Avda Nossa Senhora De Copacabana, 1256, Posto 06, Rio de Janeiro, RJ

Reviews

7.6

Good

Rating 10 - Excellent. 109 out of 340 reviews" "
Rating 8 - Good. 119 out of 340 reviews" "
Rating 6 - Okay. 60 out of 340 reviews" "
Rating 4 - Poor. 30 out of 340 reviews" "
Rating 2 - Terrible. 22 out of 340 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Felipe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juliana was the best receptionist! Very friendly! The hotel is good, breakfast amazing! Just missing the pool bar be open!
Stayed 2 nights in Apr 2024

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Nancy

Stayed 1 night in Jan 2024

10/10 Excellent

Jose Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are helpful, will give you good advice on how to navigate Rio, friendly and accomodating, plus the hotel is beside a police station so you will feel safe :)
Stayed 6 nights in Aug 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Good tourist class hotel.
Stayed 9 nights in Jun 2023

10/10 Excellent

Omar

Stayed 14 nights in Apr 2023
Response from Gabriela Padula General manager on Jun 23, 2023
Prezado Omar,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-la novamente em breve.Atenciosamente,Gabriela PadulaGerente Geral

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
The location of this property is prime for near by restaurants and walking distance to the beach and shopping areas. I would also like to recommend that if you can, get a room with a balcony. The people at the front desk were friendly and helpful. It could use an upgrade though. There are no irons, ice machines or microwaves.
Stayed 5 nights in Apr 2023

8/10 Good

Nancy

Traveled with group
Liked: Staff & service, room comfort
La ubicacion del hospedaje es excelente. La limpieza y mantenimiento del baño fue desastroso. La puerta del baño tenía su cerradura dañáda. La reserva se realizó con habitación vista parfcial al mar pero nunca la tuvimos a pesar de reclamar no había disponibilidad.
Stayed 11 nights in Jan 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Nov 2022
Response from Gabriela Padula General manager on Dec 15, 2022
Obrigada daniel pela avaliação.AbsB&B Copacabana Posto 5

8/10 Good

Piotr

Stayed 2 nights in Nov 2022
Response from Gabriela Padula General manager on Nov 17, 2022
Olá Piotr,agradecemos sua avaliação.Volte sempre.Gabriela PadulaGerente Geral

8/10 Good

Priscila

Stayed 2 nights in Jul 2022
Response from Gabriela Padula General manager on Jul 29, 2022
Querida Mary, Obrigado por dedicar um tempo para compartilhar seus comentários. Esperamos recebê-lo de volta ao nosso hotel muito em breve! Para ser honesto, Gabriela padula Gerente geral

10/10 Excellent

Rosiane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Gabriela Padula on Jul 25, 2022
Agradecemos sua avaliação.

10/10 Excellent

rosiane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Jun 2022
Response from Gabriela Padula on Jul 25, 2022
Obrigada Rosiane por sua avaliação. Volte sempre,

10/10 Excellent

Reginald Fordell, Saint Petersburg

Great place to stay the only thing I didn’t like is you can’t have any guest
Stayed 6 nights in May 2022
Response from Gabriela Padula on Jul 25, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Tarek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good and decent hotel.
I really enjoyed my first trip to Rio and my stay in this hotel. Very friendly and helpful staff, clean room, nice breakfasts, and a very good location. There were minor hiccups that we have conveyed to the management, but nothing to take from the 5 start rating I am giving them.
Stayed 7 nights in May 2022

2/10 Terrible

Paul

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was not like the pictures shown on Expedia it was definitely not checked out by Expedia because had they checked the property they would see the pictures do not match it’s about two blocks from the beach not on the beach and it is very run down very poor almost like a hostile . I immediately checked out and went to the Marriott I did not stay at this hotel even though I paid
Stayed 3 nights in Dec 2021
Response from Gabriela Padula on Jul 25, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and kind, i felt comfortable with them. Also the hotel was more than what i could ask for! In a perfect and convenient spot, would highly recommend to a person traveling by themselves.
Stayed 7 nights in Dec 2021
Response from Gabriela Padula on Jul 29, 2022
dear mary, Thank you for taking the time to share your comments. We hope to welcome you back to our hotel very soon! To be honest, Gabriela Padula General manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Excellent
Stayed 1 night in Oct 2021

8/10 Good

Tonia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minha chegada não foi muito afetuosa ! A recepcionista foi super rude , me fez esperar até as 14h em ponto para meu check in. Normalmente por delicadeza os hotéis quando chegamos cedo , eles por cortesia deixam o hóspede fazer o check in antes! Mas o ponto mais alto foi ela ter me colocado em um andar onde estava em obras e o meu quarto com um cheiro super forte de tinta fresca. Inadmissível isso!
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
The posto 5 hotel was under construction, so they moved me for the other unit, that was nothing compared to the pictures, nobody email/call/text to inform that the hotel was in construction, the breakfast was ok, the pool is super small, overall it was nice, I could definitely stay another time.
Stayed 3 nights in Dec 2020
Response from Gabriela Padula on Jul 25, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Verified traveler

Stayed 9 nights in Feb 2020
Response from Gabriela Padula on Jul 29, 2022
dear mary, Thank you for taking the time to share your comments. We hope to welcome you back to our hotel very soon! To be honest, Gabriela Padula General manager

10/10 Excellent

Silv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location, very good breakfast. Had to change rooms due to air conditioner being very loud but a very nice experience overall.
Stayed 4 nights in Jan 2020
Response from Gabriela Padula on Jul 25, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Amazing breakfast the room is nice spacious. I don’t like they were under construction. Great staff
Stayed 7 nights in Nov 2019
Response from Gabriela Padula on Jul 29, 2022
dear mary, Thank you for taking the time to share your comments. We hope to welcome you back to our hotel very soon! To be honest, Gabriela Padula General manager

6/10 Okay

Robert, Sao Paulo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No airconditioning in my room. Leaking taps. Breakfast was insufficient in amount
Stayed 2 nights in Oct 2019

2/10 Terrible

Suzanne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice!
We had two rooms for four nights but left after two due to a number of issues including: Cockroaches (3) in the kids’ bathroom which management put down to rain Nasty smell in rooms and corridors Dated furniture and bathrooms; intermittent air con; rooms facing street very noisy (we moved rooms twice) I think it’s worth paying a bit more (we moved to Windsor Plaza - great). Note that Ipanema seemed to be the better end of town; or the other end of Copacabana was good (Hilton/Windsor Plaza).
Stayed 4 nights in Aug 2019

2/10 Terrible

michael v

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very average hotel
Was expecting this hotel to be 3/4 star quality i.e. clean, quiet, good tv channels, good wifi, good pool etc Was not too clean, noisy, 1 english chanel, porr/slow wifi, pool was about 4 strokes from length to lenght
Stayed 4 nights in Mar 2019

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Gabriela Padula on Jul 25, 2022
Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-lo novamente em breve. Atenciosamente, Gabriela Padula Gerente Geral

6/10 Okay

Shaun, Sydney, Australia.

Liked: Cleanliness
NO WIFI
Just a holiday, but something I couldn't afford without doing a little work, and taking care of business at home. Because of this I was really annoyed to find that this hotel actually has no wifi in the rooms. Very poor wifi was sometimes available near the reception desk. Because of this I spent several full days in the hot, dark and humid lobby, trying to use the internet there. Eventually I also spent a very long night at an internet cafe, which incidentally cost me more than a night's stay in the hotel. Normally I would do my personal and work internet, plus further holiday check-ins etc. each night before going to bed. I'm very peeved that so much of my daylight holiday time had to be taken up trying to negotiate this hotel's dodgy internet. The cherry on the cake: one booking that I failed to check on time meant a trip to my departure airport, Santos Dumont, which is about an hours walk from the hotel. On the way back I was robbed and lost all my vital info, cash, credit cards, phone, computer tablet, camera gear and of course all the photos from this and several previous countries. I don"t understand why this and many other hotels don't just charge guests an extra 50cents per night, and give them decent internet. If they're advertising online, they should expect their guests to be using computers etc for further holiday bookings, and for business and personal use during their stay. In the lobby I saw many other guests come in with the same complaint
Stayed 11 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect ! 5 min walk to the beach, stores, restaurants, and Metro !! Amazing roof top pool ! Rooms are small but that’s all you need , most of the time it was just for sleeping and cooling off. Loved this hotel.
Stayed 2 nights in Dec 2018
Response from Gabriela Padula on Jul 29, 2022
dear mary, Thank you for taking the time to share your comments. We hope to welcome you back to our hotel very soon! To be honest, Gabriela Padula General manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Javier, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not have wifi during the whole week aañnd was misslead by the staff about the problem coudl not cancel because they wont return my money and the room had few cockraches by the fridge and in thw closet
Stayed 7 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was well located for the beach , clean ,good breakfast, staff always nice nothing any trouble for them
Stayed 7 nights in May 2018

8/10 Good

Verified traveler

Average
Hotel is a bit dated, it's ok but could use an upgrade. There is a safe in the room however you need to pay 4 real a day to get the lock for it. Roof top pool was ok but very small and no restaurant or room service on location.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, the only issue is the pool deck was being repaired our entire stay; work that needs to be done anyway, guess they have to do it some time. WiFi was spotty.

6/10 Okay

Scott, Texas

Disliked: Cleanliness, property conditions & facilities, room comfort
Olympic Games Room in a Pinch
I needed a hotel during the Olympics and most were either sold out or horribly over-priced (I used to go to Rio for business a lot and know the Ipanema/Copacabana area well). I found a window-less room at this hotel for under USD 250/night during the 2 stints I needed a hotel during the Olympics. As such, it was good value considering price inflation during the Games and I knew that going in. Having said that, the safe in the room didn't work, the bed/pillows were uncomfortable, the bathroom wasn't great (shower was), and the floors could have used a solid mopping/polishing. The free breakfast was good, and the wi-fi was fairly reliable. The staff was friendly and it's in a good location 1 block from the beach. So I wasn't disappointed given the extenuating circumstances, but any other time of year you can get a better hotel, better room, ON the beach, for less money than I spent on this visit.

8/10 Good

Muir, Scotland

Liked: Cleanliness, room comfort
Good value hotel near to Copacabana beach.
Hotel was of a European 3 star standard and is a good value place to stay just off the beach but on a road with a supermarket and other shops. Ipenema beach is about 15 mins walk away.

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alejandro, West palm beach, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Close to everything.
Simply Outstanding

8/10 Good

Matti, London

Liked: Property conditions & facilities
Decent
Stayed for two nights and used the great location to explore the city. rooms are fair, nothing special. the roof-top pool is a plus with great views over Copacabana. Hotel staff could be a bit more service orientated I think. Still everyone was polite but speed and efficency of service can be improved.

6/10 Okay

john nash

Good hotel, needs some work
Hotel was in a great location, we found a giant cockroach on my bed as we came back and the reception desk just apologized, it took us a while to kill it at the am hours, not fun when you are so sleepy and of course you cant sleep with it in your room. The breakfast was good. They were prompt to clean the rooms. pool was nice area. Couldn't bring friends over as the front desk told me I would be charged $100 per person that came by, and they were not staying over, never heard of that policy in any hotel and not happy about it
Response from Gabriela Padula General manager on Jul 29, 2022
dear mary, Thank you for taking the time to share your comments. We hope to welcome you back to our hotel very soon! To be honest,

4/10 Poor

Jay, Patel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel is a 3 star at best!
This was probably the worst hotel I have ever stayed in but then its always 5* for me. The overall decor of the hotel was dark and depressing and the lift doors would stick. The staff were never enthusiastic in anything they did, I had to ask twice to be moved to a room which had proper working air conditioning. The hotel charge to use safe in the room at a daily rate and when I asked to borrow a plug converter they said they were not available through the hotel and I would have to go down the street and purchase one! To make matters worse the wifi connection was cutting out and very slow. Oh and breakfast was basic as they come and when I asked for ketchup they gave me two small sachets and no they were not heinz.

8/10 Good

Cristina, Paraguay

Liked: Staff & service
Nice hotel, great location.
Very closed to the copacabana and ipanema beach. Good price-quality relation.

8/10 Good

Arnulfo H.

Liked: Cleanliness, room comfort
ok
Hotel met my expectations the amenities like the pool was under construction but OK.

4/10 Poor

ELITASAND

Disliked: Cleanliness, staff & service, room comfort
average trip
I will not recommend this hotel . So dirty !!! Check in took forever. The room was dingy. The TV didn't work. Lots of loud, obnoxious guests were running around all night (a Tuesday!). The bed was uncomfortable. The A/C wouldn't get cold. No screens on the window / sliding door. WiFi barely worked (my 3G was way faster). I wouldn't stay here again for free!
Response from Gabriela Padula General manager on Jul 29, 2022
Gabriela Padula General manager

8/10 Good

Verified traveler

Liked: Staff & service
Great location and budget friendly.
We stayed for new year's eve and had a wonderful view of the fireworks from our room on 12th floor facing the ocean.

8/10 Good

Emy from Van

Liked: Cleanliness, staff & service, room comfort
Great location
The hotel location is great, staff's are very friendly and they speak English... Easy access to Corcovado, Pao de Acucar, beaches. And breakfast was great, many different options...
Response from Gabriela Padula on Jul 25, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Larry Williams, Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Location Location
Perfect price and can't beat the location. Close to everything. Staff were attentive to needs.

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Not what inexpected
Rooms smell.

8/10 Good

Branch Floridian

Liked: Cleanliness, staff & service, room comfort
Great location
The hotel is a block away from the Copacabana beach and easy walking distance from the Cantagalo metro station. The breakfast buffet was great, and the hotel staff were friendly and helpful. The facilities are a bit old and can use an upgrade, but we enjoyed our stay and would go there again.
Response from Gabriela Padula on Jul 25, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

George, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to everything
Good Hotel, friendly and helpful staff, close to beaches and shops