Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Great hotel near beach and many restaurants...

Posted Oct 20, 2014
It was a great trip, and really nice hotel with the best staff we've experienced in a long time...
4 out of 5
Recommended
for Everyone
by A verified traveler from Hollywood, FL

Great location; rooms are so-so

Posted Oct 7, 2014
Pros: The location and facilities. The concierge was helpful at times (very good at booking tours).
Cons: The recommendations from the concierge, particularly with regards to transportation (taxi in lieu of a more expensive shuttle), could be improved.
Location: Right across from Copacabana Beach! You are within walking distance of the best beaches in Rio; there are plenty of food selections nearby.
I stayed at the JW Marriott over the last weekend (Oct 2-Oct 6). The location (at Copacabana a few blocks of the Palace) is well placed, across the street from Copacabana beach and within walking distance of Ipanema and many good restaurants. I was upgraded to an oceanview room, which is basically a window overlooking the beach (the hotel has no balconies, although several buildings in the environs do have them. I was very pleased with the food offerings at the lounge room as well as the facilities on the rooftop (Gym, pool, spa). The concierge (I remember Alphonse favorably) was hit-or-miss, with some recommendations missing the mark in terms of cost and time-effectiveness (recommending an upscale restaurant with a 30 minute wait time when I asked something quick). Overall, I had an enjoyable stay, although I have never stayed at a JW property before and therefore have no basis of comparison to determine whether this was up to the mark of other properties of the same tier.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful location, clean, great customer service.

Posted Oct 2, 2014
We had our honeymoon at the JW Marriott in Rio and we loved it. The staff was very attentive and they helped us with anything we needed. They gave us chocolates and champaign to celebrate that we are newlyweds. The room and bathrooms were very clean. We had the beach front view, which made the experience even better. We would stay there again! Thanks for making our honeymoon so special!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience!

Posted Sep 26, 2014
Great experience! Totally recommend it for either business or pleasure.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Very convenient and well fitted hotel.

Posted Sep 24, 2014
Pros: Location and facilities
Hotel was excellent and staff very helpful. Only criticism was the form provided by Expedia which suggested (indeed could be taken as definite) that I had paid the deposit whereas the hotel disputed this. I had to go on line to my bank - which I am hesitant to do overseas - and check that I had not indeed pad the deposit. The form set up by Expedia needs to be improved and the present uncertainty removed. However no criticism of the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2014
Conveniently located across the road from the Copacabana beach. All staff spoke English are were generally helpful. My only reservation is that the hotel staff offer overpriced car services. The local taxis are just under half price what I was quoted. The service offered may be better than a taxi, but this should be made clear.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, but could use some improvements

Posted Sep 19, 2014
Nice hotel. However, aside from Marcelo, Lis and Michele, I found the staff a bit unable to provide a level of service commensurate with the price. There was an attempt to charge for in-room internet (does anyone find this acceptable?), and it wasn't until I provided my Mariott Rewards number a second time and challenged the staff, that I had any consideration given to items that should have been sought out/ known/offered. The restaurant was inconsistent in regards to quality of food and service. They ran out of menu items and did not provide a good alternative or price break. Staff did well to remove an over cooked hamburger and cold fries from my bill. However, my travel companion did not have the similar experience. A burger and fries at 42BRL is borderline insulting, but somewhat acceptable if quality is there. Overall, nice facilities, but may benefit from customer service improvements.
Comment from Hotel Management
Sep 25, 2014 by JW Marriott Rio de Janeir, Hotel Management
Dear Guest, Thank you for providing us with your feedback and for your loyalty to Marriott International. We have shared your feedback with all our leadership team so that we can review your comments for future changes were we can prepare for your next visit. I apologize if we could not reach your expectations, we work every day with all associates to improve ourselves and aim to exceed our guests’ expectations always. As part of the Marriott Company we are always looking at our guests needs therefore your comments will be considered when looking to make changes. We hope to see you again in the near future. Sincerely, Rosana Okamoto-General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Moore's at JW Rio

Posted Sep 15, 2014
Pros: Everything especially the exec lounge
Cons: check out time could be later............a last chance to see Rip
Location: Very convenient inquanity, quality and location
The staff was great. We arrived early and they made the executive lounge available while we waited for our room. We had just sat down with a soda to look at the wonderful view when they cmame and gave us our keys. The lounge is a very nice touch to a classy hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Posted Sep 13, 2014
This is the best hotel I stayed in Rio and perhaps in many other places, staff is great! Susana and team at the lounge are fantastic. I would come back here anytime
5 out of 5
Recommended
for Everyone
by A verified traveler

JW Marriott

Posted Sep 8, 2014
Better than expected! Great clean rooms with modern bath and large flat screen tv and iPod sound dock. I recommend spending time at the rooftop pool deck with panoramic views of Copacabana beach, the mountains, and even the Christo Redentor statue!