Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
3.0 Service & staff
4.5 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Evrything was greatPosted Nov 6, 2013
This was my third time staying at Mengo Palace ,so y know that I liked,very nice .
by A verified traveler from Houston, TX
a $1.50 Coke can ruin a stay...Posted Aug 24, 2010
My wife & I stayed here at the beginning of August. The price was reasonable, & the location was great for us in Flamengo. Nice neighborhood, several supermarkets in the area for us to get some snacks & drinks to have in the room. But there is a minibar. When we checked in, the bellman was very helpful, even helped park our rental car in the garage, which was a little crowded. Front desk staff were polite, but not overly friendly. One of the two elevators was out during our stay, & after the first night, the internet was not working, but these things happen. There is an internet cafe right next door, so this was not a big problem. The room was very clean, comfortable bed, & big bathroom. During our first 3 days, the cleaning staff did a very good job. The day of our check-out is was not so good. The cleaning staff came into the room after we had put the do not disturb sign on the door, and they charged us for a drink from the minibar which we did not drink. We disputed this with the manager/owner, even told her that the maids came into the room with the do not disturb sign on the door. We were told that the maids did indeed make a mistake by coming into the room, but it is not possible that they could have made an error in counting the minibar, & we still had to pay for the drink. When a manager/owner of a hotel is willing to let a $1.50 Coca-Cola ruin our perception of their establishment at the last minute, I get the feeling that we will be staying elsewhere next time.