Ratings based on 13 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Couplesby Tash from New Zealand
Nice hotel in good suburbPosted Mar 17, 2014
Hotel is located in a middle class non-beach suburb. Staff are friendly and helpful and the facilities are very good, although our unit was small, a bit more room would have been appreciated for our 4 night stay. Walking distance to good public transport, supermarket and local restaurants.
for Everyoneby Donna from Fayetteville, N.Y.
Posted Jan 22, 2014
by A verified traveler
4-stars hotel - misleadingPosted Jan 13, 2014
No really a hotel as it lacks some basic services - eg. no staff helping with the luggage when check in, nor anyone showing guests the location of their rooms. Hotel lay-out is confusion: reception at 2nd floor, and at one stage, only one lift functions from the ground floor to the 2nd. Location is far from any tourist/shopping centres - taxie is the only viable transport. Staff who speak English are extremely helpful, but others have no knowledge of English at all.
for Familiesby Ian McMahon from Canada
ExcellentPosted Jan 10, 2014 on Hotels.com
This Hotel was a pleasure to stay at and we would recommend this to anyone. The friendly staff greeted us, the room was very well appointed with swimming pool, spa, restaruant, buisnes center. Our room had a room with a balcony that had a wonderful view the "Christ the Redeeemer" This motel is close to all means of travel, bus, metro and taxi's. There are may restaruants nearby, with shopping a pleanty. We would highly recommend this hotel to anyone that is coming to Rio de Janerio (Botafogo area) and would stay here again.
for Business Travelersby Vitus from Sao Paulo
Not bad for RioPosted Oct 23, 2013 on Hotels.com
In the context of Rio hotels notoriously being under-serviced and over-priced the Mercure was rather nice.. The only major blemish on the stay was the ultra-clumsy check-in but that seemed to be more a training issue of one person rather than the norm. The Breakfast is good, the shower small but nice.
for Familiesby GABRIELA from Mexico
BathroomPosted Jul 25, 2013 on Hotels.com
Every thing is perfect just I did not understood why they don't changed towel when is in the floor and why they did not wash the bathroom perfectly during the period we stayed.
by A verified traveler
Bad experiencePosted Jun 24, 2013
We arrived after a 26 hour journey the receptionist was slow and did not speak English. The room was booked for 3 adults but it just had one double bed and no linen for sofa bed with great difficulty after having to phone family in brazil to speak on the phone to housekeeping we got the third bed made up. We were leaving early in the morning and one of the receptionists spoke good English when we were checking out he asked use to pay for the room that we had already paid through Expedia. He said we had to pay him and then claim back from Expedia. We were not going to do this but it took him 40 to agree it was paid to Expedia I did have my receipt from Expedia but he would not accept it. It was a nightmare won't use this hotel again
for Everyoneby Laura from London
Nice hotel in BotafogoPosted Sep 1, 2012
A nice hotel situated in Botafogo, close to the metro and bus links. Great pool, sauna and hot tub which added that little extra to our holiday :) A great place to stay if you want to be away from the touristy areas of Copacabana and Ipanema.
Recommendedby A verified traveler
Posted Jul 14, 2011 on Hotels.com
It is well located. People is nice & helpful. We have some gifts (sweets, candies,etc) and they got lost.
for Familiesby A verified traveler from Oakland, california
We loved Brazil and this was a good hotelPosted Jul 13, 2011
The staff was nice. There were four adults in our party and the rooms were able to accomodatae us comfortably. The breakfast was good. Although I do not think travelers should depend on people in other countries speaking their language, it was helpful that several staff did make that effort for us. I can't say enough good things about the people of Brazil. They are kind to each other, to their children, and to ignorant tourists. I didn't see anyone being rude or obnoxious in two full weeks. I'm going to look more into their child-rearing practices. They have something going on that we need to learn to turn out such nice folks!