Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
2.0 Room cleanliness
1.0 Service & staff
1.0 Room comfort
2.0 Hotel condition
They paid and stayed.
by A verified traveler from Las Vegas, NV
Great Location, terrible hotel. Don't stay there!Posted Sep 15, 2010
I go to Copacabana many times a year on business for the last ten years. I always like to try different hotels when I visit. This one was a major mistake. NEVER AGAIN! To begin with the Front Office manager was extremely rude and uncooperative. I don't remember his name but it was a four letter word starting with an E or O. Stay away from him!!! The room was small, the bed cushion was paper thin and the bed was tiny. The carpet was old and smelled really bad. The air con did not work well. The TV was 14 inches and barely works. The elevators broke twice. Once I waited for 20 minutes and the second time I just decided to go up the stairs to my apartment on the 6th floor. The breakfast was ok. Not that great compared to any other Rio hotels. The bathroom was ok as well but the amenities were horrible. Bring your own shampoo and soap. They also charged $5 to use the safe deposit box in the room. This hotel location was very nice but they desperately need renovations and training starting with the FOM. If Rio wants to get ready for World Cup, they better get their act together. If I was a first time visitor and my only hospitality experience was at the Oceano hotel I not only would never comeback but I would also make sure I tell my friends. One last word…Embratur please revise this hotel star rating. I would be generous to give them a two star. I will have a better experience at Super 8.