Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom santa barbara

visa alert

Posted Apr 18, 2015
I am a US citizen and did not know that you needed a visa ahead of time. Porto bay Rio would not refund my room that I had booked for 6 days. I would never stay there. If they treat you this way how do they treat you once you are there. Not happy
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

FANTASTIC!

Posted Mar 30, 2015
Pros: The staff and the building is very good
Cons: Housekeeping to clean the rooms on a daily basis. There was approximately 4 days out of my 12 where the room has not been cleaned and bed changed etc.
Location: The Portobay hotel is literally right outside the beach. It is very near some local breakfast places and shops to buy water and bits.
The Portobay Hotel was a great choice for us to stay in for 12 days in Rio. Right outside is the Copacabana Beach which is beautiful and the local shops around the corner. The staff are very pleasant and helpful particularly Sascha and Alan
1 out of 5
by A verified traveler

Posted Mar 18, 2015
There never seems to be mgt available. Nobody helps solve any issues. Might be an expedia issue too.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom São Bernardo do Campo, SP, Brasil

Atendimento 10!

Posted Mar 16, 2015
Chegamos antes do período de check-in, mas fomos super-bem recebidos. Como os check-outs estavam atrasados, a equipe realizou um upgrade de quarto sem custos adicionais. Quanto ao hotel em si: 1) visual muito bonito do vigésimo andar (onde se localiza a piscina) 2) a equipe sempre muito atenciosa, sem exceção: pessoal da recepção, restaurante/café da manhã, etc
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chartres

très bien

Posted Mar 14, 2015
Pros: la chambre et le professionalisme du personnel
Cons: room service (erreur dans commande)
Location: restaurants très proche, plage avec transat de l'hotel, départ pour visite Corcovado
Cet hotel est très bien placé (face à la plage de Copacabana). Nous avions reservé une suite vue sur mer avec balcon. ça vaut vraiment le coup! Le personnel est très profesionnel et fait tout pour vous satisfaire. nous sommes arrivés très tot le jour de notre reservation (9h au lieu de 14h) et ils nous ont donné notre chambre. Ensuite malheureusement, je me suis blessée et fracturée le col du fémur : donc immobilisation. Ils ont été super : pret de chaise roulante, aide pour trouver médecin, pharmacie, taxi......
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Malmö, Sweden

Posted Mar 9, 2015
Fantastiskt läge. Perfekt att ha tillgång till solstolar, parasoll och handdukar på stranden alldeles nedanför hotellet. Fint rum, sköna sängar. Vänlig personal. Underbar frukostbuffé. Verkligen valuta för pengarna!!! :0)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom australia

Great location friendly staff

Posted Feb 27, 2015
Great staff, best location.... Travelled during carnival so for a basic room it was $395 aud.... great views from our balcony, pool and breakfast area. After seeing what our friends got for $300 Aud up the road it's the old saying you get what you pay for... Don't expect massive rooms unless you pay for a suite but the location was mint
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brasilia

Maravilhoso.

Posted Feb 19, 2015
De frente pra praia, vista lindissima! Sugestao : corrimao na escada entre a piscina e a academia por segurança. Tudo maravilhoso!!!! Quarto com varandas, arejados, acomodaçoes novas, tudo de bom!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Liverpool

Excellent choice, overlooking Copacabana beach

Posted Feb 11, 2015
Lovely Hotel right on the Copacabana beach, with friendly staff with very good level of English (apart from the guy who was in charge of the beds on the beach who was nothing then unpleasant and rude!) The room was lovely and clean with the privet balcony overlooking Copacabana beach, we had troubles with the card key which had to be reset on several occasions and the battery on the lock charged (pain in the backside but cult not destroy our lovely expiriance) oh and the breakfast was excellent!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Much better than a "five star" Sheraton!

Posted Feb 2, 2015
Friendly staff, very nice room, excellent choice. Copacabana just across the street. Great pool and gym with a see view. Many shops and restaurants around. Great breakfast