Ratings based on 422 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2015
Hotel staff were great! Walked everywhere in Copacabana and Ipenema. Made or stay in Rio 'Perfect"!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2015
Excellent staff....the beach is right at your feet, the view on the roof top is awesome!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Perfect location with rhe best staff!

Posted May 1, 2015
Great beach front location. Staff made it even better. Very quick repsonding to requests. For such a big hotel, they knew my name which was a nice touch being a solo traveller.
4 out of 5
Recommended
for Students
by A verified travelerfrom Baltimore

Sunrise over the Copacabana

Posted Apr 24, 2015
Pros: Cleanliness of room, spectacular view from room balconies; good tasting and "cheap" room service food
Cons: We had such a good and uncomplicated time ... there is off course always room for improvement but for our purposes this place was perfect.
Location: Facing the Copacabana ... all day and deep into the evening volleyball, soccer, music, swimming ... easy cab, bus and metro (!) access to centro/lapas
Arriving in Rio from the US by 9:00 AM we arrived at Hotel by 11:00 AM ... no problem with early check-in! Hotel is designed that all room have beach view. We stayed in the 15th floor and had a spectacular view all day from the balcony up and down the Copacabana ... though after day two we spend rather limited time in the Hotel only to relax and sleep from dancing the night away at Samba Clubs in the Lapas or after swimming in the breaking waves along the copacabana right across the Avenida Atlantica fronting the Hotel. PS.: Room Service food was found to be essentially cheaper and better than at the beach 'Kiosks". Secondly: Plan to visit the Sugar Loaf in the late afternoon and take the minibus to the Corcovado ... tickets can be bought starting at 08:00 am in the park one block off the Hotel ... How much fun you eventually have in Rio depends on individual effort ... found the Lapas and Centro entirely safe. Grab a yellow cab.
1 out of 5
by A verified travelerfrom santa barbara

visa alert

Posted Apr 18, 2015
I am a US citizen and did not know that you needed a visa ahead of time. Porto bay Rio would not refund my room that I had booked for 6 days. I would never stay there. If they treat you this way how do they treat you once you are there. Not happy
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

FANTASTIC!

Posted Mar 30, 2015
Pros: The staff and the building is very good
Cons: Housekeeping to clean the rooms on a daily basis. There was approximately 4 days out of my 12 where the room has not been cleaned and bed changed etc.
Location: The Portobay hotel is literally right outside the beach. It is very near some local breakfast places and shops to buy water and bits.
The Portobay Hotel was a great choice for us to stay in for 12 days in Rio. Right outside is the Copacabana Beach which is beautiful and the local shops around the corner. The staff are very pleasant and helpful particularly Sascha and Alan
1 out of 5
by A verified traveler

Posted Mar 18, 2015
There never seems to be mgt available. Nobody helps solve any issues. Might be an expedia issue too.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom São Bernardo do Campo, SP, Brasil

Atendimento 10!

Posted Mar 16, 2015
Chegamos antes do período de check-in, mas fomos super-bem recebidos. Como os check-outs estavam atrasados, a equipe realizou um upgrade de quarto sem custos adicionais. Quanto ao hotel em si: 1) visual muito bonito do vigésimo andar (onde se localiza a piscina) 2) a equipe sempre muito atenciosa, sem exceção: pessoal da recepção, restaurante/café da manhã, etc
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chartres

très bien

Posted Mar 14, 2015
Pros: la chambre et le professionalisme du personnel
Cons: room service (erreur dans commande)
Location: restaurants très proche, plage avec transat de l'hotel, départ pour visite Corcovado
Cet hotel est très bien placé (face à la plage de Copacabana). Nous avions reservé une suite vue sur mer avec balcon. ça vaut vraiment le coup! Le personnel est très profesionnel et fait tout pour vous satisfaire. nous sommes arrivés très tot le jour de notre reservation (9h au lieu de 14h) et ils nous ont donné notre chambre. Ensuite malheureusement, je me suis blessée et fracturée le col du fémur : donc immobilisation. Ils ont été super : pret de chaise roulante, aide pour trouver médecin, pharmacie, taxi......
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Malmö, Sweden

Posted Mar 9, 2015
Fantastiskt läge. Perfekt att ha tillgång till solstolar, parasoll och handdukar på stranden alldeles nedanför hotellet. Fint rum, sköna sängar. Vänlig personal. Underbar frukostbuffé. Verkligen valuta för pengarna!!! :0)