Ratings based on 343 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from münchen

Hervorragendes Hotel in Rio

Posted Jun 8, 2015
Ich kann das Hotel nur empfehlen. Prima Service, tolle Lage, einfach ein hervorragendes Hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from mex

For me, The best hotel in Río

Posted Apr 7, 2015
It is the only hotel in Río that has a almost private beach. Nice pool area with excellent pizza restaurant. If traveling with kids, great kids club. Good massages with excellent therapists in a very nice room with ocean sound. The hotel could be cleaner and restaurant staff could enhance service.
Comment from Hotel Management
Apr 14, 2015 by Isabel, Hotel Management
Dear Alejandra, Thank you so much for taking your time on this review. We are happy to know that we were able to exceed your expectations. We also appreciate your constructive criticism about the hotel cleanliness and restaurant service. Your feedback will be shared with the management involved and corrective actions will be taken. Hope to welcome you back soon. Cordially yours, Isabel Soares dos Santos Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from mex

Posted Mar 31, 2015
Only hotel in the beach. Quiet and not far from Copacabana and Ipanema. Nice pool and good breakfast
Comment from Hotel Management
Apr 14, 2015 by Isabel, Hotel Management
Dear Ale, Thank you so much for your stay and for this helpful comment. We are glad to know that we were able to exceed your expectations. Hope to see you back soon. Cordially yours, Isabel Soares dos Santos Quality Manager
5 out of 5
Recommended
for Families
by Rodrigo from Blumenau

Excelente Hotel e Localização

Posted Mar 5, 2015 on Hotels
Excelente hotel, de frente para mar. Conta com três piscinas e área de lazer. Hotel recém reformado (quartos, as piscinas estão iniciando a reforma agora). Próximo ao Leblon onde tem vários restaurantes excelentes.
Comment from Hotel Management
Jun 20, 2015 by Marcelo, Hotel Management
Prezado Rodrigo, Muito obrigada pelo seu comentário. Estamos muito felizes por termos excedido suas expectativas sobre a experiência conosco. Esperamos revê-lo em breve em nosso hotel. Atenciosamente,
5 out of 5
Recommended
for Couples
by Mauricio

Posted Feb 24, 2015 on Hotels
Comment from Hotel Management
Jun 20, 2015 by Marcelo, Hotel Management
Prezado Mauricio, Muito obrigada pela sua avaliação! Esperamos recebê-lo em breve conosco. Atenciosamente,
4 out of 5
Recommended
for Getaway With Friends
by Antonio C from Sao Paulo

Otima opcao

Posted Feb 19, 2015 on Hotels
Otimos servicos - localizacao excelente
Comment from Hotel Management
May 2, 2015 by Marcelo, Hotel Management
Prezado Antonio C, Em primeiro lugar, agradeço imensamente por ter escolhido o Sheraton Rio como destino. Foi um grande prazer recebê-lo em nosso hotel. Muito obrigada pelo tempo dispensado neste comentário e pelos elogios aos nossos serviços e localização. Esperamos ter a honra de dar-lhe as boas-vindas novamente em um futuro próximo e estamos à sua inteira disposição para o que for necessário. Atenciosamente,
5 out of 5
Recommended
for Families
by daniel from Buenos aires

Recomendable

Posted Feb 15, 2015 on Hotels
Todo muy bueno el servicio de lo mejor que vi en el mundo!!!
Comment from Hotel Management
Jun 20, 2015 by Marcelo, Hotel Management
Estimado Daniel, Muchas gracias por su comentário, Estamos muy contentos en saber que tenemos el major servicio del mundo!! Esperamos poder recibirlos en un futuro proximo! Muy atentamente,
5 out of 5
Recommended
for Families
by yesica elizabet from Argentina, Buenos aires

Espectacular!!

Posted Feb 14, 2015 on Hotels
Muy bien , el hotel excelente la vista y la bajada a la playa espectacular!!!
Comment from Hotel Management
May 2, 2015 by Marcelo, Hotel Management
Estimada yesica elizabet, Muchas gracias por la estadía con nosotros y por tomarse el tempo en esta evaluación. Nos encantó recibir sus comentarios acerca de la excelente vista y la playa que encontró espectacular! Esperamos verla muy pronto nuevamente en nuestro hotel y, una vez más, crear momentos inolvidables en el Sheraton Río. Muy atentamente,
5 out of 5
Recommended
for Couples
by Joao Lucas from Brasília

Otima estadia

Posted Jan 31, 2015 on Hotels
a instalacao é perfeita, muito bonita. Fomos sempre muito bem atendidos. O problema é que o acesso a praia é bloqueado depois das 18h e as picinas depois das 19h. Entao depois disso, nao tem o que fazer no hotel, afinal ele é um pouco afastado da orla, enfrente ao morro do vidigal.
Comment from Hotel Management
Jun 20, 2015 by Marcelo, Hotel Management
Prezado Joao Lucas, Muito obrigada pelo seu comentário. É uma grande motivação saber que conseguimos superar suas expectativas, este é nosso maior objetivo. Lamento pelo fechamento do acesso à praia, porém este é um procedimento criado para a segurança dos nossos hóspedes. Durante o horário de verão e quando a visibilidade permite, deixamos o acesso aberto até um pouco mais tarde. Apenas uma correção, referente ao horário da piscina, na verdade, a piscina principal fica aberta até 20:00. Esperamos dar-lhe as boas-vindas em um future próximo. Atenciosamente,
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Fabulous stay

Posted Jan 30, 2015
I saw some of the other hotels in Rio and this was the only one for me. Not too far away from Copacabana yet it's like a lovely resort hotel. Wonderfully relaxed with stunning views. Breakfast was great and the pizza dinner we had at the pool restaurant was super. Pool area and beach were perfect with excellent waiter service. We couldn't have wished for better.
Comment from Hotel Management
Apr 14, 2015 by Isabel, Hotel Management
Dear Neil, Thank you for staying with us and for your time on this helpful review. We are amazed to know that all your expectations were exceeded and that we are the right hotel for your. Your feedback is truly motivating for us. Please let us know when your future plans brings your back to Rio. We will be pleased to welcome you here, once again. Cordially yours,