Outdoor pool, pool umbrellas, sun loungers

Reviews of Windsor Excelsior Copacabana

4 out of 5
Windsor Excelsior Copacabana
Avenida Atlantica 1800, Copacabana, Rio de Janeiro, RJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 599 out of 1004 reviews" "
Rating 8 - Good. 279 out of 1004 reviews" "
Rating 6 - Okay. 76 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marlos Henrique

Stayed 1 night in Mar 2024
Response from Charles Agostinho on Mar 22, 2024
Prezado Marlos Henrique,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

6/10 Okay

Kim

Liked: Cleanliness, staff & service
PROS: spacious bed with a great mattress, clean soft sheets, mini bar, great staff, excellent location CONS: no internet to the tv, extremely humid hotel and room. The AC is not powerful so my whole evening was spent in extreme humidity and I got sick from it. I would not stay there again for this reason only
Stayed 1 night in Mar 2024
Response from Charles Agostinho on Mar 18, 2024
Dear Kim,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We undertand your considerations and it's very important for us to verify where we can improve to maintain service excellence. We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a sea view room which was lovely
Stayed 4 nights in Mar 2024
Response from Charles Agostinho on Mar 16, 2024
Dear Joanne,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

4/10 Poor

Lisa

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The follow was sandy when we got there. The refrigerator was not working and we informed staff. They did nothing. We travel with insulin and most of it was ruined. I asked for it to be fixed and they literally did nothing. I asked for a price adjustment and was denied. Would never stay there again.
Stayed 2 nights in Feb 2024
Response from Charles Agostinho on Mar 14, 2024
Dear Lisa,Thank you for coming to leave your experience in staying at Windsor Excelsior Hotel. We undertand your considerations and it's very important for us to verify where we can improve to maintain service excellence. We look forwards to seeing you back in Rio.Kind regards,Charles AgostinhoHospitality Manager

6/10 Okay

Roberto

Traveled with partner, Traveled with family
The AC doesn’t work properly Hot room
Stayed 2 nights in Feb 2024
Response from Charles Agostinho on Feb 22, 2024
Dear Robert,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. We have a team to give support about the AC, but registering your information to take steps to improve this service.I hope you kept good memories of the city.Greetings,Charles AgostinhoHospitality Manager

10/10 Excellent

Hamid reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

8/10 Good

SIMON YONGQUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 3 nights in Feb 2024
Response from Charles Agostinho on Mar 2, 2024
Dear Simon,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Oksana

wonderful staff, everyone was responsive and always came to the rescue! very happy with our holiday🙏❤️❤️❤️
Stayed 5 nights in Feb 2024
Response from Charles Agostinho on Feb 16, 2024
Dear Oksana,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

6/10 Okay

Izzy

Disliked: Staff & service
I recently stayed at the Windsor Excelsor and unfortunately, my experience was far from satisfactory. The hotel’s location in Copacabana is undoubtedly great, but the service left much to be desired. Upon checking in, I encountered a frustrating situation as a staff member started attending to me but abruptly moved on to someone else, leaving me waiting for an extended period to complete the check-in process. This initial interaction set a disappointing tone for my stay. To make matters worse, the night staff exhibited a dismissive attitude towards me, making me feel unwelcome. The lack of attentiveness and professionalism from the staff members, particularly during the night shift, was a significant drawback to my overall experience. Regrettably, based on the subpar service I received during my stay, I cannot see myself choosing to spend my money at this establishment again. I hope that the management addresses these issues to ensure a more positive experience for future guests.
Stayed 1 night in Feb 2024
Response from Charles Agostinho on Feb 22, 2024
Hello, Mr. Izzy.Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We appreciate your compliment regarding the hotel's location in the city.After learning about your comments, we verified that your check-in was carried out at a time when other guests were also being attended to. When leaving the hotel, however, for some reason that we do not understand, you tried to leave without paying your bill. For this reason, it was necessary to request your return to Reception. The check-out procedure is something very common in hotels.Certain of your understanding and that of those who read us.Best Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Arlett

Traveled with partner
Liked: Cleanliness, amenities
Our stay was very pleasant and the staff was very accommodating
Stayed 4 nights in Feb 2024
Response from Charles Agostinho on Feb 12, 2024
Dear Arlett,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Excellent

ALEX

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very safe and conveniently located to beach and shopping. Nice rooftop pool.
Stayed 3 nights in Jan 2024
Response from Charles Agostinho on Feb 11, 2024
Dear Alex,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Rituparna, Winchester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a convenient location. Copacabana beach is steps away. Great breakfast and friendly staff.
Stayed 2 nights in Dec 2023
Response from Charles Agostinho on Feb 1, 2024
Dear Rituparna,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like the staff and the location. Great offer for the price. On the dark side, you have to pay USD$9 for a bucket of ice. I have never seen that anywhere. The majority of decent hotel have ice machines on various floors if not all floors. So price that into your room. Otherwise, good dependable hotel.
Stayed 2 nights in Jan 2024
Response from Charles Agostinho on Jan 17, 2024
Dear David,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, the price is fair, but as many times as I stay here I have never received VIP upgrade room.
Stayed 1 night in Jan 2024
Response from Charles Agostinho on Jan 11, 2024
Dear David,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We are happy that our services have pleased you. Especially happy for your compliment to our location. Find out about the VIP benefits you are entitled to at the hotel. Here we grant 20% discount on food services. Although upgrades are not a mandatory benefit, I saw that in your last stay you stayed in room #207 (which was an upgrade).We look forward to seeing you again.

6/10 Okay

Juan, Redwood City

Stayed 3 nights in Jan 2024
Response from Charles Agostinho on Jan 10, 2024
Estimado Juan,Gracias por elegir el Windsor Excelsior Hotel para alojarse en Rio.Nos pusimos felices que nuestros servicios hayan gustadoEsperamos que haya guardado buenos recuerdos de nuestra ciudad.Saludos cordiales,Charles AgostinhoGerente de Hospedaje

10/10 Excellent

Carlos Felipe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for travelers wishing to stay at Copacabana beach.
Stayed 7 nights in Dec 2023
Response from Charles Agostinho on Jan 8, 2024
Dear Carlos Felipe,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Charles Agostinho on Jan 8, 2024
Dear Kevin,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

4/10 Poor

Christian

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They charged me for mi wife extra when the room was for 3 people breakfast fast was overpriced mirror for the bathroom had rusty water marks hotel need an upgrade looks old in the rooms the staff was ok also in the Christmas dinner one of the male waitress was in the bathroom with me and he pee and did not wash his hands
Stayed 5 nights in Dec 2023
Response from Charles Agostinho on Jan 31, 2024
Dear Christian,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.According to your confirmation voucher, your reservation was made for 1 adult only. Reason why you had to pay an extra fee.Greetings,Charles AgostinhoHospitality Manager

6/10 Okay

Khristina

Traveled with group
Liked: Staff & service, property conditions & facilities
Had to stay here during NYE because of the proximity to the event we were attending .. but for the price, can find something else
Stayed 4 nights in Dec 2023
Response from Charles Agostinho on Jan 8, 2024
Dear Khristina,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We are happy that our services have pleased you during the NYE.We hope you kept good memories here.Greetings,Charles AgostinhoHospitality Manager

10/10 Excellent

Jorge Escobar

Stayed 3 nights in May 2023
Response from Charles Agostinho on Jan 22, 2024
Estimado Jorge Escobar,Gracias por elegir el Windsor Excelsior Hotel para alojarse en Rio.Nos pusimos felices que nuestros servicios hayan gustado.Esperamos que haya guardado buenos recuerdos de nuestra ciudad.Saludos cordiales,Charles AgostinhoGerente de Hospedaje

10/10 Excellent

Orival

Traveled with family
Stayed 4 nights in Dec 2023
Response from Charles Agostinho on Dec 31, 2023
Prezado Orival,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Excellent

Vijaya

Traveled with family
Best value for price
Rooms are clean and staff is extraordinary. They were very helpful to book tours and always willing to help and answer any questions
Stayed 4 nights in Dec 2023
Response from Charles Agostinho on Dec 29, 2023
Dear Vijaya,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent location in front copacabana beach. Room with problems toilet in my two rooms. Clean room
Stayed 2 nights in Dec 2023
Response from Charles Agostinho on Dec 27, 2023
Dear Antonio,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Warren

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Response from Charles Agostinho on Feb 11, 2024
Dear Warren,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Warren

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Charles Agostinho on Dec 26, 2023
Dear Warren,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Suzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Charles Agostinho on Dec 26, 2023
Prezada Suzana,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Excellent

Wayne, Madera

Stayed 2 nights in Dec 2023
Response from Charles Agostinho on Dec 15, 2023
Dear Wayne,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

JOONHYUK

Stayed 3 nights in Dec 2023
Response from Charles Agostinho on Dec 14, 2023
Dear Joonhyuk,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 Good

john

Liked: Staff & service
Not a bad hotel.
Not a bad hotel but for a little more money your better of in one of their other hotels along the road.
Stayed 5 nights in Nov 2023
Response from Charles Agostinho on Dec 12, 2023
Dear John,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 Good

Darryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Reception staff were great, spoke perfect English and were very helpful. Once you required room or laundry services the English dropped off completely and it was kind of difficult to negotiate. The doormen weren’t at all helpful in protecting you from people hassling you for money. They just stood back and watched even when you were on at the entrance to the hotel waiting for a cab/uber. Also my partner left early to fly back to Buenos Aires and was held up getting into the cab by staff to questioning if he was skipping out on paying the final bill. It was quite embarrassing and weird.
Response from Charles Agostinho on Feb 11, 2024
Dear Darryl,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We hope you understand that we need to keep track of everyone entering and leaving the hotel. This is the only way we can know when a guest is leaving.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay there!
Stayed 4 nights in Nov 2023
Response from Charles Agostinho on Dec 6, 2023
Dear Caroline,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

6/10 Okay

Jesús Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel esta bien, el costo es alto comparado con lo que ofrecen, la alberca es de 3 x 5 mts, la habitación pequeña, el.personal amable, el desayuno suficiente para iniciar el dia, cuando nos dieron la habitación estaba sucia (basuras, botellas vacías, botana abierta, etc) nos cambiaron de cuarto pero la vista no era.la misma, fuera de ese detalle es un hotel.de 2 o 3 estrellas
Stayed 3 nights in Nov 2023
Response from Charles Agostinho on Nov 28, 2023
Estimado Sr. Jesus Eduardo,Gracias por elegir el Hotel Windsor Excelsior para hospedarse en Río.Nos pusimos felices que nuestros servicios hayan gustado. Especialmente feliz por su elogio a nuestro personal. Esperamos que haya guardado buenos recuerdos de nuestra ciudad.Saludos cordiales,Charles AgostinhoGerente de Hospedaje

6/10 Okay

Josephine

Liked: Staff & service
Disliked: Property conditions & facilities
On 22/11 & 23/11 night and 24/11 morning there was loud noise from someone lifting weights above our room we were on 12th floor and right under the gym which didn’t make sense. We called front desk but nothing was done. Else the hotel is at a good location but very dated and pool was too small
Response from Charles Agostinho on Nov 27, 2023
Dear Josephine,Thank you for coming to leave your experience in staying at Windsor Excelsior Hotel. We undertand your considerations and it's very important for us to verify where we can improve to maintain service excellence. We look forwards to seeing you back in Rio.Kind regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Lara

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Charles Agostinho on Nov 15, 2023
Prezada Lara,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Charles Agostinho on Nov 13, 2023
Prezada Melissa,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Excellent

Maria Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good location and has a beautiful view of the Copacabana beach. I will definitely come back
Stayed 4 nights in Nov 2023
Response from Charles Agostinho on Nov 12, 2023
Dear Maria Alexandra,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience. Attendants spoke English and were very kind and attentive.
Stayed 3 nights in Nov 2023
Response from Charles Agostinho on Nov 5, 2023
Dear Tammy,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 Good

Vera

Traveled with partner
Liked: Cleanliness, staff & service
Staff was nice, and we enjoyed the time at the hotel. Good location in front of Copacabana beach for walk and spend time at the beach. The hotel has a good view, swimming pool and sauna. They offered towels for the beach. And they have a good breakfast for $17. Overall, it was a good stay.
Stayed 1 night in Oct 2023
Response from Charles Agostinho on Nov 1, 2023
Dear Vera,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 Good

Carlos Augusto

Stayed 4 nights in Oct 2023
Response from Charles Agostinho on Oct 27, 2023
Prezado Carlos Augusto,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Excellent

Indira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, location, food and staff
The hotel has a great location, right across the beach in Copacabana and in the middle of lots of restaurants, bars, stores and souvenirs markets. It is not so new, but the staff is extremely nice, the food is really good and with quite different options all the time. The view and the drinks in the bar are really great. I would stay there if I ever visit Rio again.
Stayed 3 nights in Oct 2023
Response from Charles Agostinho on Oct 16, 2023
Dear Indira,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again in Rio.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Marcial, DORAL

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUY BUENA PROPIEDAD
Stayed 5 nights in Oct 2023
Response from Charles Agostinho on Oct 14, 2023
Estimado Lorenzo Alejandro,Gracias por elegir el Windsor Excelsior Hotel para alojarse en Rio.Nos pusimos felices que nuestros servicios hayan gustado. Esperamos que haya guardado buenos recuerdos de nuestra ciudad.Saludos cordiales,Charles AgostinhoGerente de Hospedaje

10/10 Excellent

Ana, Greenwich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful
Stayed 3 nights in Oct 2023
Response from Charles Agostinho on Oct 9, 2023
Dear Ana,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Charles Agostinho on Oct 9, 2023
Dear Dexter,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Charles Agostinho on Oct 9, 2023
Prezada Isabel,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

8/10 Good

ricardo

Stayed 1 night in Sep 2023
Response from Charles Agostinho on Oct 2, 2023
Prezado Ricardo,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very close to the beach, nice pool on rooftop
Stayed 3 nights in Sep 2023
Response from Charles Agostinho on Sep 28, 2023
Dear Paul,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

MMARCO AURELIO

Stayed 5 nights in Sep 2023
Response from Charles Agostinho on Sep 28, 2023
Prezado Marco Aurélio,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new home away from home!
Stayed 2 nights in Sep 2023
Response from Charles Agostinho on Sep 26, 2023
Dear Mr. Dale,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

PAULO

Stayed 5 nights in Sep 2023
Response from Charles Agostinho on Sep 21, 2023
Prezado Paulo,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff very helpful and always smiling
Stayed 9 nights in Sep 2023
Response from Charles Agostinho on Sep 19, 2023
Dear Thomas,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager