Ratings based on 304 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from ECUADOR
AAAPosted Jul 14, 2014
EXCELLENT CHOICE IN COPACABANA NICE ROOM AND BATHROOM VERY CLEAN..THE PEOPLE NICE
for Everyoneby A verified traveler
Great location, awesome staffPosted Jun 11, 2014
This is an amazing hotel. The breakfast was delicious, staff is really helpful, and the views are nice. This is a very safe hotel, too.
for Everyoneby A verified traveler
Good hotel, with all the facilities you need,Posted Jun 5, 2014
Pros: Service, service, service. They treat you like a guest
Cons: Perhaps a modern furniture and better communication tools, ie, Internet, phone, business center
Location: Location. Right in front of one of the most famous beaches in the world, Copacabana beach
Very good service, couldn't be a 5 start hotel but the service makes the difference, all the staff is always willing to help you, friendly and will make a very pleasant stay. Hotel rate includes a breakfast buffet, believe me, for the price I paid, I've been in Europe, US, Asia, this is a breakfast buffet, room is clean, nothing fancy but nothing is missing, last but not least, right in front of one of the most famous beaches in the world, Copacabana beach
for Everyoneby JR from San Antonio, Texas
Excellent locationPosted May 22, 2014
Overall, everyone was friendly and the room conditions were top notch. The free breakfast was superb.
for Everyoneby Mike from Rotherham UK
A Great ChoicePosted May 21, 2014
Pros: The location, room and included breakfast buffet were all excellent but what really stood out for us were the reception staff who were amazing.
Cons: Nothing - Really cant understand some of the negative T/A Reviews
Location: We were told that this area was completely safe until about 9.00 at night but had our most threatening experience just after dusk at about 6.30.
A great value for money hotel in an amazing location. Clean, very comfortable room with views of the beach and Corcovado. The hotel has a roof terrace with pool overlooking the beach which is good late at night if you don't feel comfortable walking out. The food served here is reasonably priced by Rio standards but not particularly good unlike the breakfast buffet served in the restaurant which is excellent. The reception team are friendly, helpful and sincere. They really do want to do their best to do what they can to help you and enjoy your stay. We did have an issue with our room on our first night (constantly running toilet). We reported it and it was fixed by the time we returned the same evening. We would definitely recommend this hotel to anyone wanting to stay in the Copacabana area
for Everyoneby loris from chile
Nice hotel next to beachPosted May 19, 2014
Excellent room with 1 king and 1 twin when advertise 1 queen. Free beds and towels at beach. Friendly staff, extended check out until my airport departure (4pm). Breakfast is amazing. Only complain is room view, but i got the cheapest room (really bad light and view).
for Everyoneby Imran from Texas
Posted May 13, 2014
Pros: Location. Staff.
I did not have much time for the beach but the hotel was at a very convenience location. Room was adequate.
for Everyoneby Mike from CA
Great hotel close to the BeachPosted May 2, 2014
Pros: theLocation and the Breakfast
Cons: the check in and check out process. They should provide the Wifi service as a courtesy instead of surcharge it.
overall the hotel is a plus however the service are not so good, need to improve. If you call from your room to any department, even the lobby, be prepare for extended waiting time or they will never answer the phone.
for Everyoneby ATK from Brazil
Good Hotel CopacabanaPosted Apr 28, 2014
Pros: Modern hotel near the beach. Staff are very attentive to all of your needs
Location: Location on the Copacabana is close to the beach and several good restaurants are near the hotel location.
The hotel is in a central location on the Copacabana near to the beach and other facilities. Nice modern, clean rooms and very attentive staff. Overall a very good experience. They catered very well for small child and gave the utmost attention to give the required support during our stay at the hotel.
for Everyoneby A verified traveler from New York
Amazing hotel on beautiful Copacabana BeachPosted Apr 27, 2014
Pros: Everything a hotel should be.
Location: right across from beautiful Copacabana Beach and great restaurants all in walking distance and taxis, buses and metro easily accessible.
The over all 5 star rating is not an exaggeration. This hotel offers the true meaning of hospitality and respectful service. The staff is always responsive and pleased to be of assistance accompanied by a warm smile. The complimentary Breakfast Buffet is a delicious abundance for both the eyes and the palate, truly something for everyone. Delightfully catering to the vegetarian, vegan and,like me, meat lover. Nothing is left to be desired. The views from the Rooftop Pool and Cafe are awe inspiring featuring Sugar Loaf Mountain to the west, Christ The Redeemer to the east and across from beautiful Copacabana Beach. Kudos to all the staff at the Windsor Excelsior Hotel in Copacabana...miss you guys already!!!! Wouldn't even think about staying anywhere else in Rio.