Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2014
It's a nice place to stay, very close of the beach, good staff and room very clean
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing customer service

Posted Aug 23, 2014
Pros: The amazing customer service and the booking included free wifi and buffet breakfast. The wifi was fantastic and the same for breakfast.
Cons: The lobby/lift areas on the residential floors are tiled/marbled and noise from people waiting for lifts can be easily heard within the rooms.
Location: Great location, supermarket and banks literally a 3 minute safe walk away and the beach is a 2 minute walk. The subway is about a 7 minute walk.
The staff at the Windsor Palace Hotel go over and above to ensure your every need is looked after. Every staff member I dealt with treated me like I was a VIP, nothing was too much trouble and the majority of staff spoke English and very well. I stayed for 10 days and every day the service was amazing, the standard never dropped, even when staffing changed!
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide, Australia

Lovely hotel with excellent breakfast

Posted Aug 18, 2014
We loved our stay at this hotel. It's location is excellent, just one street away from the beach. The room was comfortable and clean, and service was excellent. The breakfast at the hotel was one of the best breakfasts I've had with lots of healthy options as well as other more common options. The only issue we had was noisy hotel guests getting back from partying between 2am to 4am, making a lot of noise in the hall, banging their doors, and we could still hear the people in the room next door hiccuping and being sick.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great hotel, close to the beach

Posted Aug 16, 2014
Pros: Location, location, location. Clean. Friendly.
Cons: If anything, the room service menu could have more local food on it.
Location: Great local restaurants within walking distance
Windsor Palace is one block from Copacabana Beach.. The desk staff were very friendly and helpful. Not all of them spoke English, but there was always at least one person available who did. The rooms weren't large, but were comfortable and definitely clean. The shower water pressure was awesome! The rooftop bar has an amazing view and great service. If I ever make it back to Rio, I'll stay here again.
1 out of 5
by A verified traveler from china

Service attitude is very bad

Posted Aug 5, 2014
Cons: Service attitude
Hotel lobby manager's attitude is very bad, people look down on China.
3 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel

Posted Aug 3, 2014
Pros: A very friendly staff.
It is located in a residential area, ideal if you want to interact with locals.
2 out of 5
by A verified traveler from Vancouver, Canada

Very old and smelly hotel, needs renovation badly

Posted Jul 8, 2014
This hotel is very old and the rooms smell very bad, I had to check 5 different rooms to find one that smelled a bit less. The bathrooms are old and even though they clean it, does not look clean. The roof top pool is very small, nothing like the pictures. Our room had a nice view of the city and walking distance to stores and a park across the street. Had a good selection for breakfast buffet. Staff are very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from yyc

Nice hotel

Posted Jul 7, 2014
Good overall good people, good breakfast, very helpful staff
4 out of 5
Recommended
for Everyone
by Shekhinah from USA

Nice hotel close to the beach

Posted Jun 7, 2014
Front desk staff spoke decent English were very helpful and accomodating. But you cannot bring anyone to your room that does not have a reservation with the hotel. I suppose it's due to the high level of prostitution in that area. Overall a safe, comfortable and clean facility. Would definitely go again.
5 out of 5
Recommended
for Getaway With Friends
by Harrell from Orlando,fl

best hotel

Posted May 11, 2014 on Hotels.com
The staff was nice and the hotel was very clean and a nice location very close to the beach I recommend this hotel to anyone visiting Brazil