Ave Princesa Isabel 263 Copacabana, Rio de Janeiro, RJ
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Good location close to beach, lots of bars & restaurants close by, helpful staff & great breakfast.
David Alan
Stayed 12 nights in Mar 2024
Response from Eduardo Sena Costa (Hospitality Manager) on Apr 7, 2024
Dear David Alan,We are so grateful for your evaluation and your score 5 of 5. This feedback is very important to maintain the excellence in quality of our services.Regards,
Response from Eduardo Sena Costa (Hospitality Manager) on Mar 21, 2024
Dear Peter,We would like to thank you for your evaluation. Your feedback is very important to us to improve our services to get the excellence of quality. We hope that you reconsider your score and stay with us in your next visit in our Marvellous City.Regards,
6/10 Okay
JEFFREY, Manalapan
Traveled with partner
Mar 15, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
If you are staying one night, then. it's fine. Lobby is updated, when you go to the room, you are back into 1980, wall paper is peeling off the walls in 4 places, seriously they can use glue ,my room #215.
FREE breakfast was fine. Sleep eat and leave
JEFFREY
Stayed 1 night in Mar 2024
Response from Eduardo Sena Costa (Hospitality Manager) on Mar 15, 2024
Dear Jeffrey,We are so thankful for your evaluation. This process is too important to improve always our service. We will discuss these points related to get better ever. We hope you reconsider your next visit in our city and stay with us again.
Response from Eduardo Sena Costa (Hospitality Manager) on Mar 21, 2024
Dear Carlos,We are so thankful for your evaluation and score 4/5. Your feedback help us to keep our Windsor Standard. Do not hesitate to contact us in your next visit in our city.Regards,
6/10 Okay
Petr
Traveled with group
Feb 27, 2024
Hotel was average at the best.
Location semi good.
Amenities nothing special. Staff barely spoke English. Room wasn’t the cleanest and bed was not comfortable. Overall not the best experience.
Petr
Stayed 8 nights in Feb 2024
Response from Eduardo Sena Costa (Hospitality Manager) on Feb 27, 2024
Dear Petr,We are so thankful for your evaluation. Our Reception Team speaks English, Spanish and the local language. Our beds were changed a few months ago. Anyway your feedback is very important to us to improve our service to get the excellence in quality. We hope to see you as soon as possible in your next visit in our Marvellous City.Sincerely,
Response from Eduardo Sena Costa (Hospitality Manager) on Mar 21, 2024
Dear Christian,We are so proud to score 5/5 in your evaluation about us. Your feedback is very important to keep our quality of service. We hope to see you as soon as posible in your next visit in our Marcellous City.Regards,
8/10 Good
Carmen
Feb 22, 2024
Carmen
Stayed 1 night in Feb 2024
Response from Eduardo Sena Costa (Hospitality Manager) on Mar 21, 2024
Dear Carmen,We are so thankful for your evaluation. Your feedback is very important to us to keep our Standard Windsor. We wish that you stay with us in your next visita in our Marvellous City.Sincerely,
Response from Eduardo Sena Costa (Hospitality Manager) on Mar 22, 2024
Dear Arda,We are thankful for your evaluation. It will contribute to improve our services. We hope you reconsider in your next visit you can stay with us again and enjoy our best.Sincerely,
Excellent front desk personnel but archaeic system makes check in / out slow. Need a trip / conseirge desk
Louise
Stayed 4 nights in Feb 2024
Response from Francisco on Feb 19, 2024
Dear Mr.Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Your words motivate us even more to pleasantly meet our guests’ expectations. Your comments will be noted so that we can further improve our quality of service. We hope you return soon so that new experiences can be had.Sincerely,Reception Management.
Very good location for carnival, hotel provided transport there and back
George
Stayed 5 nights in Feb 2024
Response from Francisco on Feb 18, 2024
Dear Mr. GeorgeThank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Your words motivate us even more to pleasantly meet our guests’ expectations. We hope you return soon so that new experiences can be had.Sincerely,Reception Management.
6/10 Okay
Natasha
Traveled with partner
Feb 16, 2024
Liked: Cleanliness, staff & service
Good service and staff, but the rooms are very dated and not in a great condition
Natasha
Stayed 6 nights in Feb 2024
Response from Francisco on Feb 19, 2024
Dear Mr.Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Your words motivate us even more to pleasantly meet our guests’ expectations. We inform you that the hotel recently underwent a renovation that brought many improvements to the hotel. We hope that you return soon so that new experiences can be had.Sincerely,Reception Management.
Service was great, breakfast was good
The room was bad
miguel
Stayed 6 nights in Feb 2024
Response from Francisco on Feb 16, 2024
Dear Mr.Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Your words motivate us even more to pleasantly meet our guests’ expectations. Regarding the room, we noticed that the standard category had been booked, for those looking for more comfort we always recommend booking the luxury categories. We hope you return soon so that new experiences can be had.Sincerely,Reception Management.
The worst beds, very noisy, you can hear your neighbors alarm ring, and cleaning lady noisy. On purpose I think. Staff Overly concerned about who you are bringing into the room with you. Chill
Daniel
Stayed 5 nights in Feb 2024
Response from Francisco on Feb 16, 2024
Dear Mr.Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Just like other hotels, our unit values the satisfaction of our guests. Unfortunately, we were unable to meet your expectations, but we would love to have a new opportunity to host you, demonstrating the quality standard of our Network that is so praised in the market.We appreciate your understanding and are available to answer any questions.Sincerely,Reception Management.
The internet strength was frustrating essentially when trying to book activities and the internet dropped. Also, one evening after a drink on the rooftop terrace, we were disturbed around 10 p.m. by staff needing us to resign for our drinks because of a "system" issue. We were woken. Why this couldn't wait untill morning is beyond us. Anyways, it was rude and annoying. The terrace was nice
Alain
Stayed 11 nights in Jan 2024
Response from Francisco on Feb 10, 2024
Dear Mr. AlainThank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Just like other hotels, our unit values the satisfaction of our guests. Unfortunately, we were unable to meet your expectations. Regarding Wifi, we are not aware of the situation. When properly informed, our team carries out all necessary repairs for proper operation. Regarding the operation of the hotel's facilities, there are some rules that need to be followed for perfect operation, but we would like to inform you that the pool bar's closing time is 11:30 pm and not 10:00 pm as mentioned, but we would very much like to have a new opportunity to host it, demonstrating the quality standard of our Network that is so praised in the market.We appreciate your understanding and are available to answer any questions.Sincerely,Reception Management.
6/10 Okay
Luiza
Traveled with partner
Jan 28, 2024
Liked: Staff & service
Dated property and uncomfortable bed. Area is pretty desirable however can be a bit unsafe late at night. Close to the beach and staff is nice. I do wish I had spent more to stay somewhere else though because the bed was very uncomfortable. My partner and I are in our early thirties and it was tough for us.
Luiza
Stayed 10 nights in Dec 2023
Response from Francisco on Jan 30, 2024
Dear Mrs. LuizaThank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Just like other hotels, our unit values the satisfaction of our guests. Unfortunately, we were unable to meet your expectations. Regarding the size of the apartments, we inform you that we work with different categories, from standard apartments to suites, for those looking for more comfort, we always recommend booking the luxury categories, but we would love to have a new opportunity to host you, demonstrating the quality standard of our Network that is so praised in the market.We appreciate your understanding and are available to answer any questions.Sincerely,Reception Management.
Horrible place! Small room, uncomfortable bed, mean demeaning staff
angela
Stayed 1 night in Dec 2023
Response from Francisco on Jan 26, 2024
Dear Mrs. AngelaThank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Just like other hotels, our unit values the satisfaction of our guests. Unfortunately, we were unable to meet your expectations. Regarding the size of the rooms, we inform you that we work with different categories from standard apartments to suites, for those looking for more comfort we always recommend booking the luxury categories, but we would love to have a new opportunity to host you demonstrating the quality standard of our Network which is so praised in the market.We appreciate your understanding and are available to answer any questions.Sincerely,Reception Management.
Dear Mr.Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Your words motivate us even more to pleasantly meet our guests’ expectations. We hope you return soon so that new experiences can be had.Sincerely,Reception Management.
We enjoyed our stay! The roof top pool was the best!
Jean
Stayed 4 nights in Jan 2024
Response from Francisco on Jan 24, 2024
Dear Mr.Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Your words motivate us even more to pleasantly meet our guests’ expectations. We hope you return soon so that new experiences can be had.Sincerely,Reception Management.
Staff was rude! Think they put us in closet!! Room was so tiny we could barely open door without hitting bed. Bed was rock hard. They claimed we touched mini bar and charged us .
angela
Stayed 3 nights in Dec 2023
Response from Francisco on Jan 12, 2024
Dear Mr.Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Just like other hotels, our unit values the satisfaction of our guests. Unfortunately, we were unable to meet your expectations. We inform you that we work with different categories of apartments, from standard to suites, for those looking for a little more comfort, we always recommend booking the luxury category onwards. We also highlight that we are in constant training so that we can improve the quality of our service, but we would very much like to have a new opportunity to host you, demonstrating the quality standard of our Network that is so praised in the market.We appreciate your understanding and are available to answer any questions.Sincerely,Reception Management.
This is not a four star hotel. Do not spend your money here. Most of the staff is wonderful, friendly, and helpful, but management is horrible, rude, and unprofessional. The facilities are old—pealing wallpaper, moldy bathrooms and roaches ….
Eniko
Stayed 1 night in Dec 2023
Response from Francisco on Jan 3, 2024
Dear Mr. EnikoThank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Just like other hotels, our unit values the satisfaction of our guests. Regarding the complaint about management, the lady was informed that it is not possible to store luggage at the hotel, management following the correct procedure so that it can bring security to both the guest and the hotel. Regarding complaints about the room, we inform you that we are always willing to provide a great experience to our guests, and whenever possible, it is necessary to change apartments. Unfortunately, we were unable to meet your expectations, but we would very much like to have a new one. opportunity to host it, demonstrating the quality standard of our Network that is so praised in the market. This next opportunity we will grant you an apartment upgrade. Please notify us in advance.We appreciate your understanding and are available to answer any questions.Sincerely,Reception Management.
10/10 Excellent
Jun-qing
Dec 28, 2023
Jun-qing
Stayed 3 nights in Dec 2023
Response from Francisco on Jan 2, 2024
Dear Mr.Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. It is gratifying to know that we met your expectations, making your stay at our hotel very pleasant. We will use your comments in our continuous improvement processes. We look forward to your next visit.Sincerely,Reception Management
8/10 Good
masahiro
Dec 19, 2023
masahiro
Stayed 3 nights in Dec 2023
Response from Francisco on Jan 13, 2024
Dear Mr. MasahiroThank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. It is gratifying to know that we met your expectations, making your stay at our hotel very pleasant. We will use your comments in our continuous improvement processes. We look forward to your next visit.Sincerely,Reception Management.
8/10 Good
Babatunde
Dec 10, 2023
Babatunde
Stayed 6 nights in Sep 2023
Response from Francisco on Dec 17, 2023
Prezado Sr.BabatundeAgradecemos o contato. O feedback dos nossos hóspedes é sempre muito importante para aprimoramos nossos serviços e atendimento. Suas palavras nos motivam ainda mais para atender de forma prazerosa as expectativas de nossos hóspedes. Esperamos que retorne em breve para que novas experiências possam ser vividas.Cordialmente,Gerência de Recepção.
2/10 Terrible
José Enrique
Dec 8, 2023
Very bad experience
José Enrique
Stayed 3 nights in Dec 2023
Response from Francisco on Dec 11, 2023
Dear Mr.Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Just like other hotels, our unit values the satisfaction of our guests. Unfortunately, we were unable to meet your expectations, but we would love to have a new opportunity to host you, demonstrating the quality standard of our Network that is so praised in the market.We appreciate your understanding and are available to answer any questions.Sincerely,Reception Management
Dear Mr.Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Just like other hotels, our unit values the satisfaction of our guests. Unfortunately, we were unable to meet your expectations, but we would love to have a new opportunity to host you, demonstrating the quality standard of our Network that is so praised in the market.We appreciate your understanding and are available to answer any questions.Sincerely,Reception Management
2/10 Terrible
Anthony
Nov 26, 2023
Disliked: Staff & service
If I returned I would stay in Ipanema and not in copacabana
Also took ages (30 mins) to check out.
Rooms are passable but ask for a high one and breakfast is good.
Anthony
Stayed 3 nights in Nov 2023
Response from Francisco on Dec 11, 2023
Dear Mr.Thank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Just like other hotels, our unit values the satisfaction of our guests. Unfortunately, we were unable to meet your expectations, but we would love to have a new opportunity to host you, demonstrating the quality standard of our Network that is so praised in the market.We appreciate your understanding and are available to answer any questions.Sincerely,Reception Management.
10/10 Excellent
Keming
Nov 26, 2023
Keming
Stayed 1 night in Nov 2023
Response from Francisco on Dec 17, 2023
Prezado Sr. KemingAgradecemos o contato. O feedback dos nossos hóspedes é sempre muito importante para aprimoramos nossos serviços e atendimento. Suas palavras nos motivam ainda mais para atender de forma prazerosa as expectativas de nossos hóspedes. Esperamos que retorne em breve para que novas experiências possam ser vividas.Cordialmente,Gerência de Recepção
Dear Mr. RabindraThank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. It is gratifying to know that we met your expectations, making your stay at our hotel very pleasant. We will use your comments in our continuous improvement processes. We look forward to your next visit.Sincerely,Reception Management.
Dear Mr. ShaneThank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Your words motivate us even more to pleasantly meet our guests’ expectations. We hope you return soon so that new experiences can be had.Sincerely,Reception Management
10/10 Excellent
Ariel
Nov 12, 2023
Liked: Cleanliness, staff & service
Great spot. Near to the beach and restaurants.
Ariel
Stayed 5 nights in Nov 2023
Response from Francisco on Nov 21, 2023
Dear Mr. ArielThank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. Your words motivate us even more to pleasantly meet our guests’ expectations. We hope you return soon so that new experiences can be had.Sincerely,Reception Management
8/10 Good
Nicole
Traveled with family
Nov 7, 2023
Liked: Cleanliness, staff & service
Pros and cons to this hotel. Not quite sure how I feel about it. For the right price (much much less than I paid this libertadores weekend) I'd stay again cause it was clean and comfortable, room was large and staff was great, but I wonder if there are better options out there for a similar price....Anyway:
Pros: Staff is very friendly and helpful. Was truly the saving grace here. Willing to help at all costs despite some issues (they didn't find my reservations, A/C wasn't working, etc). They took great safety measures (stayed during Libertadores weekend and it's kind of chaotic, they made sure we were taken care of regardless of where we were). Rooms were very clean.
Cons: It's in a convenient area with lots of stuff around (few blocks to the beach in Copacabana) but at the same time doesn't feel the safest at night (though tbh only the ones on the beach feel better). The hotel is OLD needs some SERIOUS renovation. For the price that I paid for this weekend it needs some serious upgrades not worth the $$$$. Only benefit of an older hotel was that the room was quite large. Windows definitely let a lot of noise in (they also put me on the 2nd floor after I requested to be on a higher months before, so that's a given). Sheets used on the bed wasn't a fitted sheet, so as you move at night it undoes from the corners and you end up sleeping on the actual mattress.
Nicole
Stayed 3 nights in Nov 2023
Response from Francisco on Nov 11, 2023
Dear Mrs NicoleThank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. We are very happy to know that expectations were met. Regarding the hotel, we inform you that we recently underwent a renovation where we made many improvements. Regarding the tidying of the apartment, your comments will be noted so that we can further improve our quality of service. We hope to see you on your next visit to Rio de Janeiro.Sincerely,Reception Management.
Very nice hotel close to beach and restaurants. Good value and would stay again. Great breakfast
James
Stayed 1 night in Oct 2023
Response from Francisco on Nov 6, 2023
Dear Mr. JamesThank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. We are very happy to know that expectations were met. We hope to see you on your next visit to Rio de Janeiro.Sincerely,Reception Management.
Dear Mr. MikeThank you for contacting us. Feedback from our guests is always very important to improve our services and customer service. We are very happy to know that expectations were met. We hope to see you on your next visit to Rio de Janeiro.Sincerely,Reception Management.
Prezado Sr. WilliamAgradecemos o contato. O feedback dos nossos hóspedes é sempre muito importante para aprimoramos nossos serviços e atendimento. Suas palavras nos motivam ainda mais para atender de forma prazerosa as expectativas de nossos hóspedes. Esperamos que retorne em breve para que novas experiências possam ser vividas.Cordialmente,Gerência de Recepção
6/10 Okay
G
Oct 6, 2023
Liked: Cleanliness, staff & service
G
Stayed 5 nights in Sep 2023
Response from Francisco on Oct 22, 2023
Prezado Sr. Agradecemos o contato. O feedback dos nossos hóspedes é sempre muito importante para aprimoramos nossos serviços e atendimento. É de suma importância termos esse retorno de nossos hóspedes, pois nos ajuda a corrigir eventuais falhas e implementar melhorias. Aguardamos ansiosos sua próxima visita.Cordialmente,Gerência de Recepção
8/10 Good
Pedro
Sep 21, 2023
Liked: Cleanliness, staff & service
Pedro
Stayed 8 nights in Sep 2023
Response from Francisco on Oct 22, 2023
Prezado Sr. PedroAgradecemos o contato. O feedback dos nossos hóspedes é sempre muito importante para aprimoramos nossos serviços e atendimento. É gratificante saber que atendemos suas expectativas tornando sua estada em nosso hotel muito agradável. Utilizaremos seus comentários em nossos processos contínuos de melhorias. Esperamos ansiosos sua próxima visita. Cordialmente,Gerência de Recepçao
Prezado Sr. ClayoAgradecemos o contato. O feedback dos nossos hóspedes é sempre muito importante para aprimoramos nossos serviços e atendimento. Assim como nos demais hotéis, a nossa unidade preza pela satisfação dos nossos hóspedes. Infelizmente, não conseguimos atender as suas expectativas, mas gostaríamos muito de ter uma nova oportunidade de hospedá-la demostrando o padrão de qualidade da nossa Rede que é tão elogiado no mercado. Agradecemos a compreensão e estamos à disposição para esclarecer qualquer dúvida. Cordialmente,Gerência de Recepção
6/10 Okay
Karen
Sep 13, 2023
Liked: Cleanliness, staff & service
Karen
Stayed 2 nights in Sep 2023
Response from Francisco on Oct 22, 2023
Prezada Sra. KarenAgradecemos o contato. O feedback dos nossos hóspedes é sempre muito importante para aprimoramos nossos serviços e atendimento. É gratificante saber que atendemos suas expectativas tornando sua estada em nosso hotel muito agradável. Utilizaremos seus comentários em nossos processos contínuos de melhorias. Esperamos ansiosos sua próxima visita. Cordialmente,Gerência de Recepção
6/10 Okay
Karla E.
Aug 29, 2023
Disliked: Cleanliness
Need more options in the menu
Karla E.
Stayed 3 nights in Aug 2023
Response from Francisco on Sep 1, 2023
Dear Mr.Thank you or contact us. Feedback from our guests is always very important to improve our services and attention. Like our other hotels, our unit appreciates the satisfaction of our two guests. Unfortunately we were unable to meet your expectations, but we would love to have a new hosting opportunity, demonstrating the quality standard of our Network so praised in the market.We appreciate your understanding and are available to clarify any doubts.Sincerely, Reception Management
This hotel has an excelent treatment to their guest, in all offers, I would recommend everybody to have this pleasant experience!
S. Maria
Stayed 4 nights in Aug 2023
Response from Francisco on Sep 1, 2023
Dear Mr.Thank you for contacting us. Feedback from our guests is always very important for us to improve our services and care. We are very happy to know that expectations were met. We hope to see you again on your next visit to Rio de Janeiro.Sincerely,Reception Management
I liked the convenient of walking to the store, beach and the street market. They also had security at the door at night.
Joan
Stayed 5 nights in Aug 2023
Response from Francisco on Sep 1, 2023
Dear Mr.JoanThank you for contacting us. Feedback from our guests is always very important for us to improve our services and care. We are very happy to know that expectations were met. We hope to see you again on your next visit to Rio de Janeiro.Sincerely,Reception Management
Great service. Everyone so attentive. A little noisy from streets and other rooms.
Pablo
Stayed 3 nights in Aug 2023
Response from Francisco on Sep 1, 2023
Dear Mr. PabloThank you for contacting us. Feedback from our guests is always very important for us to improve our services and care. We are very happy to know that expectations were met. We hope to see you again on your next visit to Rio de Janeiro.Sincerely,Reception Management
6/10 Okay
Verified traveler
Traveled with group
Aug 9, 2023
Disliked: Property conditions & facilities
Average
Just a cheap stay a few blocks back from the Main Street. Good value For money but unsafe at night, rubbish food, hard bed. Just a place to sleep.
Verified traveler
Stayed 5 nights in Aug 2023
Response from Francisco on Sep 2, 2023
Dear Mr.Thank you for contacting us. Feedback from our guests is always very important for us to improve our services and care. As in other hotels, our unit values the satisfaction of our guests. Unfortunately, we were unable to meet your expectations, but I would love to have a new hosting opportunity - the demonstration of the quality standard of our Network that is so praised in the market.We appreciate your understanding and are available to clarify any questions.Sincerely,Reception Management
I really enjoyed staying at Hotel. The hotel is located in a safe quiet neighborhood. The staffs here are so friendly, responsible, hardworking, accountable, dedicated, determined, well mannered, and caring. The room was really clean, modern, and artistic. The restaurant in the hotel has delicious food and exquisite cocktails.
James
Stayed 3 nights in Jul 2023
Response from Francisco on Sep 2, 2023
Dear Mr. JamesThank you for contacting us. Feedback from our guests is always very important for us to improve our services and care. Your words motivate us even more to meet the expectations of our guests in a pleasant way. We hope you will return soon so that new experiences can be had.Sincerely,Reception Management.
I think it is a budget hotel, the shower near sauna was not working. The overall upkeep of the property is not great. They do not allow any guests in the room.
Rohit
Stayed 2 nights in Jul 2023
Response from Francisco on Sep 2, 2023
Dear Mr. RohitThank you for contacting us. Feedback from our guests is always very important for us to improve our services and care. As in other hotels, our unit values the satisfaction of our guests. Unfortunately, we were unable to meet your expectations, as you wanted to use the sauna shower, but unfortunately we had an unexpected problem, I would very much like to have another hosting opportunity - the demonstration of the quality standard of our Network that is so praised in Marketplace.We appreciate your understanding and are available to clarify any questions.Sincerely,General Management
Great location, two blocks from Copacabana beach. Huge breakfast. Try the soup for dinner, great flavors. Waitress are so nice. Rooms with all the needs all days were clean up.
Faby
Stayed 8 nights in Jul 2023
Response from Francisco on Sep 2, 2023
Dear Mrs. FabyThank you for contacting us. Feedback from our guests is always very important for us to improve our services and care. We are very happy to know that expectations were met. We hope to see you again on your next visit to Rio de Janeiro.Sincerely,Reception Management
8/10 Good
RICARDO
Traveled with family
Jul 2, 2023
Liked: Cleanliness
Mixed feelings
This is 2023, going to Rio with my family after long time of pandemic. I have mixed feelings about my stay; some of the personal were very friendly and performed a superb service – e.g. valet drivers, cleaning lady, waiters. The breakfast was very rich in options and taste, with a few exceptions (bacon was OK). There is a lady at the door checking if the guests are taking food off the breakfast area. The room was small – when one person was standing between the bed and the small table, the other person could not cross to the other side of the room. There was no microwave or coffee machine; only a frigobar. Bed was clean and comfortable; tiny bathroom (no bath). The service desk was not well prepared nor professional at times. I saw 2 men complaining about work/workers in front of the customers. I had requested 2 rooms interconnected 3 months ahead (and again 2 weeks ahead) and their response was it had to be done on arrival upon availability. Upon arrival I was told it had to be reserved previously. (>_<) The small gym equipments were few, old, some were not working and their AC unit didn't work. I went to the bar (close to the gym) to request for maintenance and had an employee displeased into helping me to get the equipment working. The pool area had a nice view, although the water was not heated and it's a chilly windy area between a mountain and the shore. Parking was expensive, but always available. The distance to the beach is not the best for family with small kids.
RICARDO
Stayed 10 nights in May 2023
Response from Eduardo Costa (Hospitality Management) on Jul 3, 2023
Dear Mr. Ricardo,We thank you for your feedback, which is very important for us to achieve our excellence in the quality of the services provided. We will be verifying the points reported and taking the appropriate measures if necessary.We hope to see you soon in a new opportunity in the Marvelous City.Sincerely,