Indoor pool, open 6:00 AM to midnight, sun loungers
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Reviews of Boarders Inn & Suites by Cobblestone Hotels - Ripon

2.5 out of 5
Boarders Inn & Suites by Cobblestone Hotels - Ripon
1219 W Fond Du Lac St, Ripon, WI

Reviews

7.8

Good

Rating 10 - Excellent. 129 out of 425 reviews" "
Rating 8 - Good. 187 out of 425 reviews" "
Rating 6 - Okay. 65 out of 425 reviews" "
Rating 4 - Poor. 20 out of 425 reviews" "
Rating 2 - Terrible. 24 out of 425 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from James on Apr 9, 2024
Diana,Thank you for the kind review! Please let us know if we can do anything to improve your next stay!

8/10 Good

Tasha

Stayed 1 night in Mar 2024
Response from James on Apr 18, 2024
Hi Tasha,Thank you so much for the kind review! We hope to see you again soon; please let us know if you have any suggestions on how we might make your next stay a five star experience!Thanks again!

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with one queen and the room had a couch and a coffee table as well as desk and usual amenities.
Response from James on Feb 1, 2024
Hello Donna,Thank you for the kind review! If you have any suggestions on how we might earn a 5/5, please let me know!

8/10 Good

Robin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from James on Dec 8, 2023
Hi Robin,Thank you so much for the kind review! If you have any feedback on how we might improve your next stay, please let us know!

6/10 Okay

Richard

Stayed 2 nights in Nov 2023
Response from James on Feb 1, 2024
Hello Richard,Thank you for taking the time to leave a review! If you have any suggestions on how we might improve our guest's experience, please let us know!

2/10 Terrible

Lee

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away if you can.
This place is maybe a $75/night motel. The outfit that owns this place also owns Cobblestone in Ripon. I have stayed here many times for the last 20 some years. I have watched it go downhill. They charge what they do because they can, not because this place is worth it. They put no money back into the place. Zero. So it is getting very old. In my latest stay, the TV didn't work. Now they require an additional $25.00 security deposit. People behind the counter do the cleaning. It is so not worth it. But you have no other choices in Ripon
Stayed 1 night in Nov 2023
Response from James on Nov 17, 2023
Hi Lee,I'm sorry to hear that you did not enjoy your recent stay. We are currently making many improvements to the property (our new roof was completed yesterday), and the incidental deposit is part of our plan to improve operations and guest experience. We are also hoping to have our cable upgraded in the very near future, and have more exciting improvements planned for next Spring. Thank you for taking the time to let us know what you thought of your stay!

2/10 Terrible

Tara

Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled moldy.
Stayed 1 night in Oct 2023
Response from James on Nov 17, 2023
Tara,I'm sorry to hear you found your room to have an unpleasant odor. I will have Housekeeping inspect to see if they can find the issue. We hope that you'll give us another shot in the future, as we are just beginning a major overhaul and have already replaced our roof as of yesterday. Please feel free to contact us if you would like to further discuss your stay!

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very quite.
Stayed 1 night in Nov 2023
Response from James on Nov 17, 2023
Hi Derek,We appreciate you taking the time to leave us a review! We are always trying to improve, so please feel free to contact me if you have any suggestions! Thank you!

2/10 Terrible

Roxanne

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
We found a thick silver ring in our bed that was between the mattress and sheet. This makes me think the sheets weren't changed/ cleaned. The breakfast was terrible. Even the bacon tasted old & reheated. Nothing impressive about the hotel at all.
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Roxanne,I'm sorry to hear that you did not enjoy your recent stay. I have shared your comments with our housekeeping and breakfast staff, and we do hope you will give us another chance to earn your future business.Thank you for letting me know what you thought of your stay!

6/10 Okay

Karen

Traveled with partner
Liked: Staff & service
Friendly helpful staff.
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Karen,Thank you for the kind review! If you have any suggestions on how we might improve, please let us know. We hope to see you again soon!

8/10 Good

Fred

Liked: Staff & service, room comfort
Disliked: Cleanliness
Property is dated, but comfortable and quiet. Room was not cleaned entirely before our arrival, there was an open jar of pickles left in the fridge and a used bar of soap left in the tub. Caulking/trim around tub had crevices attacking mold and mildew.....
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Fred,I have shared your comments with our Housekeeping staff. I am truly sorry you experienced these issues with your room, and we will be using this as an opportunity to improve in mindfulness. Thank you for the kind review in spite of these issues; we very much appreciate it, and are happy that you at least found the property quiet and comfortable!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was smaller than most hotel rooms but adequate. It was very clean with well maintained furnishing. Breakfast options were not appetizing with a bland sausage of unknown origin and eggs. The charge was a bit pricey for a motel in a town that is not close to any major cities or attractions.
Stayed 1 night in Sep 2023
Response from GM on Oct 16, 2023
Richard,Thank you for the kind review! I should mention that our hot breakfast items are 100% real eggs and pork sausage/bacon. In regards to pricing: while we would like to price our rooms lower, our current prices reflect rising costs, and you will likely find that less expensive properties are not able to offer the same amenities (free high speed WiFi, parking, breakfast, swimming pool, etc.). Thanks again for letting us know what you thought of your stay, and we hope to see you again soon!

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on Oct 16, 2023
Matthew,I'm sorry that it seems you did not enjoy your stay. Please do not hesitate to leave feedback, as we rely on it to continuously improve our guest's experience. Thank you for letting us know what you thought of your stay!

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on Sep 22, 2023
Hello,Thank you for taking the time to let us know what you thought of your stay. If you have any suggestions on how we might improve the experience, please let us know!

6/10 Okay

Alisa

Stayed 1 night in Aug 2023
Response from GM on Sep 22, 2023
Alisa,Thank you for taking the time to leave a review of our hotel. If there are aspects of the stay that you think we could improve upon, please feel free to reach out to the property.

8/10 Good

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Sep 22, 2023
Gregg,Thank you so much for the kind review of our hotel! If there is anything we might be able to do to improve upon the guest experience, please feel free to let us know!

4/10 Poor

Elise

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morning Employee is HORRIBLE
The woman that checked me in was phenomenal and very friendly!! She tried to help me with my concerns and what was wrong. The man that checked me out was rude and SO very unprofessional. Didnt want to listen to my concerns, wouldnt even listen to me when I express i purposely got a king size bed room the hot tub and there was a sign saying Out of Order. He said....too bad, already checked you out. The list is WAY longer but i dont have the time list it all
Stayed 2 nights in Aug 2023
Response from GM on Aug 24, 2023
Elise,As I attempted to communicate to you at check out, you did not reserve a room with a hot tub. You made your own reservation online, and did not select, nor pay for, the hot tub option. I cannot give you a discount for a mistake that did not occur on our end. Regardless, we wish you good luck in selecting a different hotel for future stays in the area.Thank you!

6/10 Okay

Veronica

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This place has seriously gone downhill over the years we have stayed here. Our room stunk like mold and had spider webs everywhere. The pillows stunk like Body Odor. However, I definitely appreciated the staff trying to be as helpful as they could. They all were helpful….except for the night shift guy with the ponytail he was tooooo professional and OVERLY serious about his job to the point it made us uncomfortable. We were completely bummed about the hot tub no longer being open. I think we will find somewhere that will maintain their property and amenities next year unfortunately.
Stayed 2 nights in Aug 2023
Response from GM on Aug 24, 2023
Veronica,I am sorry you did not enjoy your recent stay. I have asked housekeeping to look into the issues with your room and perform a deep cleaning. Unfortunately, as a business manager (and the guy with the ponytail) it is my job to maintain a professional demeanor at all times. I'm sorry if this made you uncomfortable, and hope you'll understand.At any rate, we thank you for taking the time to let us know what you thought of your stay. We hope you'll give us another shot next time you stay in the area.Thank you!

8/10 Good

Richard

Traveled with partner
Liked: Amenities
Decent stay…Adequate facility for one overnight.
Stayed 1 night in Aug 2023
Response from GM on Aug 24, 2023
Richard,I am happy to hear that you enjoyed your recent stay. If you ever have any suggestions for improvement, don't hesitate to let us know!

6/10 Okay

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Visiting family in area. Felt room was clean and very good size. I would stay there again
Stayed 1 night in Aug 2023
Response from GM on Aug 24, 2023
Vladimir,Thanks for taking the time to leave us a review! We hope that you'll consider us for future stays in the Ripon, WI area!

10/10 Excellent

Jane

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Staff made you feel right at home. Would highly recommend
Stayed 1 night in Aug 2023
Response from GM on Aug 19, 2023
Jane,Thank you so much for the kind review! We are always open to suggestions on how we might further improve your experience, so feel free to reach out!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on Aug 19, 2023
Hello,Thank you for taking the time to let us know what you thought of your recent stay! Please let us know if we can do anything to improve the experience next time.

6/10 Okay

Kerry

Traveled with family and small children
Liked: Staff & service
The place needs a face lift
Stayed 1 night in Aug 2023
Response from GM on Aug 7, 2023
Kerry,Thank you for taking the time to let us know what you thought of your recent stay! We are continuing to update and improve the property as quickly as possible, and hope that you'll give us another shot in the future.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy with the accommodations.
Stayed 1 night in Aug 2023
Response from GM on Aug 24, 2023
Lori,Thanks so much for the kind review! We hope to see you again soon!

10/10 Excellent

CUONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this place has charms that modern hotels don't have. Probably an elevator to the second floor would help some customers.
Stayed 8 nights in Jul 2023
Response from GM on Aug 4, 2023
Cuong,Thank you so much for the kind review! We have been working very hard to improve things this summer, and we're very happy to hear that you enjoyed your stay!

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for a short and easy drive to the air show.
Stayed 4 nights in Jul 2023
Response from GM on Aug 4, 2023
Dan,Thank you so much for the kind reivew! We hope to see you again soon! If you ever have any suggestions on how we might improve your experience, please let us know!

10/10 Excellent

Frank

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from GM on Aug 4, 2023
Frank,Thank you so much for the excellent review! We hope you'll consider us when staying in Ripon in the future!

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Overall-staff was good, property was mediocre.
Property needs an update and deep clean for sure. All of the staff were super friendly and appeared to be trying their hardest. We didn’t use the bedspreads on either bed, as there were stains and maybe blood on the other. We would’ve asked to move to a different and maybe cleaner room, but this was a major aviation event and we knew there wasn’t anything else available. The spa was not working and the pool was pretty cold. We did a thorough check for bedbugs and didn’t see any evidence. We also set some traps, and there wasn’t any. The breakfast each day was “meh”, but at least my kids had a little something before walking all day.
Stayed 4 nights in Jul 2023
Response from GM on Aug 4, 2023
Hello,Thank you so much for letting us know what you thought of your stay! Please note in the future that we will always be happy to remake a bed, provide new towels, etc. We certainly want all of our guests to be able to sleep in the beds! At the very least, we are happy to hear that you were able to quickly get something to eat before attending the air show! We will continue to improve our guest's experience as much as possible, and hope you'll consider us when staying in Ripon in the future.

6/10 Okay

Troy

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service
Beds were fine, 1 room had a damp-rid container in it that was gross and had an odd smell but turned the air on and smell went away. Bathrooms very old, no water pressure. Hot tub out of order. Staff during check in were very unprofessional and talking about personal things with each other and showing pictures on cell phones to one another while we were waiting to be checked in. Spider webs in stairwells. Overall it was an OK stay, but could use some effort from staff and some updates.
Stayed 2 nights in Jul 2023
Response from GM on Jul 26, 2023
Hello Troy,I'm sorry to hear that you experienced so many issues during your recent stay. I have looked over your reservation and found out who was staffed during check in, and I will address your complaint with them immediately. We were able to replace the hot water recirculation pump, so we have hopefully solved the water issue already. In regards to everything else, we are continuing to modernize and improve our guest experience as quickly as possible, and thank you for your understanding!

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 26, 2023
Hello Sandra,Thanks so much for the positive review! Please let us know if you have any suggestions on how we might improve our next stay!

4/10 Poor

Cindy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No go!
The rooms smelled extremely musky, the carpet was not swept, the shower tub did not drain and we had to shower in a half a foot of water. Not worth the money.
Stayed 2 nights in Jul 2023
Response from GM on Jul 26, 2023
Hello Cindy,I'm sorry to hear that you had so many issues with your room during your recent stay. Were these issues reported to Front Desk? We are generally able to take care of a clogged drain/shower/etc., very quickly after an issue is reported; otherwise, we generally move the guest to different room. Regardless, I apologize for the trouble. Please contact us if you would like to further discuss your stay. Thank you!

4/10 Poor

Sandra

Traveled with family
Disliked: Property conditions & facilities
The property was clean around the outside, the hot tub was down my room was left open when I got to it the bedding was not properly cleaned due to laundry not being ready before staff left. The best thing was the breakfast and my light was out in the bathroom my whole stay. I was very disappointed for the price I paid.
Stayed 2 nights in Jul 2023
Response from GM on Jul 24, 2023
Hello Sandra,I'm sorry to hear that you experienced so many issues during your recent stay. Unfortunately, I do not see any mention of these issues in your reservation file. Please understand that many of these issues can be corrected by staff if they are brought to our attention. Otherwise, we are happy to hear that you enjoyed our breakfast. Thanks again for choosing Boarders!

6/10 Okay

Maxine

Traveled with group
Liked: Staff & service
Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
Maxine,Thank you for taking the time to let us know what you thought of your recent stay! If there is anything you think we could do differently to improve the experience of our guests, please let us know!

2/10 Terrible

Richard

Stayed 2 nights in Jul 2023
Response from GM on Jul 24, 2023
Richard,We are sorry to hear you did not enjoy your recent stay at Boarders! If you have any suggestions on how we might improve our guests' experience, please don't hesitate to let us know!

4/10 Poor

Patricia

Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
Patricia,I'm sorry that it seems you did not enjoy your recent stay. Please consider leaving feedback on what you did and did not enjoy so that we can improve your experience for next time! Thank you!

2/10 Terrible

Robert

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service
Arrived at property at 930 pm to find no one at front desk. Called the number and it rang through to a phone at the desk that went unanswered. We waited for 20 minutes and still no one came to the desk. Found room key with our name on it at the desk and went to room. The next morning we went to check out and the manager accused us of "stealing" the room key, refused to apologize and called us a liar went we detailed the story. An awful customer experience; I'll never return to a Boarders hotel again.
Stayed 1 night in Jul 2023
Response from GM on Jul 18, 2023
Robert,We apologize if you had to wait to check in; however, a wait is not an excuse to help yourself to things from our Front Desk, especially room keys. We hope you have better luck in selecting a different hotel in the area.

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities
clean and quit
Stayed 1 night in Jul 2023
Response from GM on Jul 18, 2023
Ann,We really appreciate the positive review, and are glad that you enjoyed your stay! We hope to see you again soon!

8/10 Good

Michelle

Stayed 1 night in Jul 2023
Response from GM on Jul 18, 2023
Michelle,Thank you for the positive review! If you have any suggestions on how me might improve the experience, please let us know.

8/10 Good

Brian

Stayed 1 night in Jul 2023
Response from GM on Jul 18, 2023
Brian,Thank you for the positive review! We hope you'll be back soon! Please let us know if you have any suggestions for improvement!

10/10 Excellent

James M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on Jul 11, 2023
James,Thanks so much for the perfect review. If you have any suggestions for improvement, please don't hesitate to reach out!

10/10 Excellent

Andrea

Stayed 1 night in Jul 2023
Response from GM on Jul 11, 2023
Andrea,Thank you so much for the excellent review! We hope to see you again soon!

8/10 Good

Susan

Stayed 1 night in Jul 2023
Response from GM on Jul 11, 2023
Susan,Thanks for letting us know what you thought of your recent stay. We are always open to suggestions for improvement, so please let us know if you have any ideas!

8/10 Good

Cindy

Stayed 1 night in Jul 2023
Response from GM on Jul 11, 2023
Cindy,Thank you for the kind review! Please let us know if you ever have any suggestions for improvement.

10/10 Excellent

Derek

Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
Derek,Thank you so much for the glowing review! We always appreciate you staying with us, and hope to see you back again soon!

2/10 Terrible

Karen

Stayed 2 nights in Jun 2023
Response from GM on Jul 11, 2023
Karen,I'm sorry you didn't seem to enjoy your recent stay. Unfortunately, we are not able to offer a hot tub going forward. Thank you!

2/10 Terrible

Karen

Stayed 1 night in Jun 2023
Response from GM on Jul 11, 2023
Hello Karen,I'm sorry that it seems you did not enjoy your recent stay. Unfortunately, we are unable to offer a hot tub going forward. We wish you good luck in finding another hotel for future stays in the area.Thank you!

8/10 Good

Kent

Stayed 1 night in Jun 2023
Response from GM on Jun 27, 2023
Kent,Thanks so much for leaving a review! If you have any ideas on how we might improve your next stay, please let us know!

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I arrived early because I needed to be at a wedding by 3 pm and they let me check in early. So thankful for that
Stayed 1 night in Jun 2023
Response from GM on Jun 27, 2023
Lorraine,We do our best to accommodate our guests' busy schedules, and will always work with you to get you to your event on time. Please let us know if there is anything we might do to improve the experience! Thanks again!

8/10 Good

Gene

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from GM on Jun 27, 2023
Gene,Thank you for the review! Please let us know if you have any suggestions that would help us improve your experience and the experience of the other guests. Thank you!

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and the room was clean.
Response from Gm on Jun 27, 2023
Patrick,Thank you so much for the wonderful review! If you ever have suggestions for us to improve, please let us know!Thank you!