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Reviews of Regency Inn And Suites

2 out of 5
Regency Inn And Suites
24810 Sunnymead Blvd, Moreno Valley, CA

Reviews

6.4
Rating 10 - Excellent. 40 out of 239 reviews" "
Rating 8 - Good. 58 out of 239 reviews" "
Rating 6 - Okay. 67 out of 239 reviews" "
Rating 4 - Poor. 41 out of 239 reviews" "
Rating 2 - Terrible. 33 out of 239 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jovanny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

RITCHIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Velvet

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The staff was friendly and easy transaction however we needed mie towels and pillows. When I called office I was told they don’t offer room service 🙄 overall very quiet place and cleaned!
Stayed 1 night in Nov 2022

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the greeting at arrival,need to be more courteous with the guest.
Stayed 2 nights in Oct 2022

10/10 Excellent

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good place to lay your head for the night
Stayed 1 night in Oct 2022

10/10 Excellent

Alfreda

Business traveler
Liked: Cleanliness, staff & service, room comfort
Fair service
Stayed 2 nights in Sep 2022

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Sheila

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room did not have towels in the restroom, the telephone was not working in our room, and the lady providing customer service was not friendly. When going to request towels the lady from customer service said that maybe the room was not cleaned before assigning us the room and when the maid delivered the towels she knocked on the door, as we were going to open the door, she decided to use her key card without making any announcement of her planning to use her key card for the room.
Stayed 1 night in Jul 2022

2/10 Terrible

Raymond

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
The area just was shadey
Stayed 2 nights in Mar 2022

6/10 Okay

Ardis

Business traveler
Liked: Amenities
Disliked: Property conditions & facilities
Convenient location. Pleasant staff but tired property. My room's smoke alarm was removed. On day 1 the water was shut off due to a plumbing problem.
Stayed 3 nights in Feb 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just horrible the attendant couldn't fine my reservation me and my wife had to sleep in my car because all the neighboring hotels had no vacancy.
Stayed 1 night in Jun 2021

2/10 Terrible

Williamkehia, Las Vegas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
There was mildew above the shower, the front desk people are very rude. I paid cash for my deposit and upon checkout the man at the front desk told me it would be returned to the card I used to pay for the room. It’s now been more than a week and I called to follow up on the deposit and the woman yelled at me and told me she will Not give me any information and hung up. DO NOT STAY HERE THEY STEAL YOUR MONEY!!
Stayed 2 nights in Aug 2020
Response from MANAGER on Aug 28, 2020
Dear sir Thanks for staying with us. We check our record very thoroughly and found out that you have paid cash for your room rent and the deposit you have used your credit card and the record shows that we had release your $40 deposit on your card at the time of check out as informed by us. We did try to call you many times over the phone and we got the message that number no longer available.However if you have any further questions you can call us

4/10 Poor

Robert

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Eh
Room reaked of ciggaretes and alcohol and the restroom was a mess. They have been lagging to return my deposit
Stayed 2 nights in May 2020

2/10 Terrible

Julio

Disliked: Property conditions & facilities, room comfort
Concrete Beds!!!! Not cool Management!! Not Cool!!
Bed was harder then the cement floor. Not even the Econo Lodge has beds a bad as this place. I literally had to have my boyfriend help me out of the bed so I could use the restroom. I couldn’t even move cause I thought my back was gonna crack in half. Left early in the morning to La Quinta so I could recoup my body because my back is all messed up just from the Regancys horrible beds. Not cool management not cool!!!
Stayed 2 nights in May 2020

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice happy friendly close to everything didnt even have to drive
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Christina

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020

2/10 Terrible

Sharon, Peoria, Arizona

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dingy looking. Furniture was old and outdated by many years.. Bed was like a pile of rocks. Linen was old looking and towels like sand paper. It was.noisy....24 hour gas statuon outside my window, right by freeway. Managers wete rude and they charged more than I was quoted. I will not book througjh Expedia ever again.. Shame on you!!!!!
Stayed 1 night in Dec 2019

10/10 Excellent

Raymond

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Chante

Liked: Cleanliness, staff & service, room comfort
We enjoyed our stay there. It was comfortable and quiet. Wish their continental breakfast included more food other than just coffee, orange juice, and danishes. The staff was friendly and helpful.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant one night stay. Would have preferred a coffee maker in the room, but staff was very friendly and room was clean
Stayed 1 night in Nov 2019

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very clean environment very well-maintained very comfortable I had a nice stay
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service
We didnt even get there. There was a problem with the payment, and the woman was RUDE on the phone. I was on my way to CA when she called, she would not help me over the phone and canceled my reservation right there. Also should mention that there was nothing wrong on my end.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
It was very clean I would stay there again
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty don’t book
It was a non smoking room with burns in carpet and in the tub n curtains and staff was unpleasant unprofessional and I requested a smoking room lien was dusty the blankets was also winding curtins
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jul 2019

4/10 Poor

Janny

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
I didn't receive credit for my 2nd night.i asked for no room housekeeping but gave them my towels and never received any towels at all.brunch for the first day was never told to me that it was over at 9 am
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place to stay, quiet and very comfortable and very friendly.
Stayed 1 night in Jul 2019

10/10 Excellent

KC, Santa Clarita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb cleanliness. Very impressed with it for a motel/inn.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, friendly staff and clean room. Will return again and will recommend to a friend.
Stayed 1 night in Jun 2019

6/10 Okay

Andrew, Camarillo, Ca.

Business traveler
Liked: Cleanliness, staff & service
Your basic motel nothing fancy but rooms were clean.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The description of the hotel is nothing comparing to how the hotel is actually is.
Stayed 1 night in Jun 2019

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay agin for sure
We found the hotel and staff great
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and clean
Stayed 2 nights in May 2019

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service
The room was clean but after the first day I was uncomfortable in the setting. A loud discussion was carried out with the front desk clerk and a man late at night, in the hallway. The facility, overall, had a uneasy feeling.
Stayed 2 nights in Apr 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, nice room, and many nearby restaurants
Older but we'll maintained property that struck me as being very well eun and staffed. Very nice and large room, but quite sparsely furnished. Very convenient location for me, but in a somewhat sketchy part of town. My only really negative comment is about the carwash next door. Not the hotel's fault, but I sleep with the window open... Every time it would activate, it sounded like a jet engine spooling up. My window was, unfortunately, directly above it.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2019