Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
Check availability

Reviews of Senses Quinta Avenida By Artisan Adults Only

3.5 out of 5
Senses Quinta Avenida By Artisan Adults Only
5A. Avenida Norte # 324, entre 26 y 28 Sur, Playa del Carmen, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 180 out of 392 reviews" "
Rating 8 - Good. 92 out of 392 reviews" "
Rating 6 - Okay. 55 out of 392 reviews" "
Rating 4 - Poor. 31 out of 392 reviews" "
Rating 2 - Terrible. 34 out of 392 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Maxwell

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Thanks on Apr 6, 2024
Gracias por elegirnos Maxwell, trabajaremos para brindarte una mejor experiencia en tu proxima visita, saludos coordiales, Senses 5ta .-

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for everything
Stayed 4 nights in Mar 2024
Response from Gracias on Mar 26, 2024
Gracias a ti Sandra, esperamos verte pronto :)

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service
The staff was great!! But the building elevator was not working most of our staying the pool bar was under construction
Stayed 5 nights in Mar 2024
Response from Gracias on Mar 23, 2024
Buenas tardes, queremos experesarle nuestra gratitud por elegirnos, esperemos que regresen pronto , trabajaremos para brindarles cada vez una mejor experiencia ! saludos coordiales : Senses by Artisan.-

10/10 Excellent

Bianca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was great. Many reviews complained about the noise from the bar downstairs but we didn’t have any issue. There are certain things to expect when staying on fifth avenue and noise comes with that. The property was great and location was perfect.
Stayed 4 nights in Feb 2024
Response from Gerencia General Senses by Artisan 5ta Ave. on Mar 6, 2024
Thank you Bianca, for having stayed at our hotel, we are happy to have met your expectations and we hope to have you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff !!! And great location !! I felt comfortable there !!
Stayed 3 nights in Feb 2024
Response from Gerencia General Senses by Artisan 5ta Ave. on Mar 6, 2024
Hello David, it fills us with joy to know that you were comfortable with your stay, the SENSES 5th Avenue team appreciates your preference and we will be very attentive to your next visit to serve you as you deserve.

6/10 Okay

Joel

Traveled with family
Liked: Cleanliness, property conditions & facilities
The rooms are nice, lots of restaurants nearby
Stayed 4 nights in Feb 2024
Response from Gerencia General Senses by Artisan 5ta Ave. on Feb 28, 2024
Thankyou for staying whith us, hope to see you soon!

10/10 Excellent

Louis M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Gerencia General Senses by Artisan 5ta Ave. on Feb 23, 2024
Gracias por haberte hospedado con nosotros, esperamos tenerte pronto de regreso.Saludos!

6/10 Okay

Jacqueline

Traveled with partner
Nothing unique, they never delivered the bottle of wine per stay, the outdoor jacuzzi was dirty with a big dirt stain, water came in through the glass door during rainy days, makijg a poddle, the shower handles need to be replaced,nit steady and the water sink splashes water all over, they charged me $14 dollars for a hair dye stain in a white towell that im sure when they do the laundry it would come out.. Disappointed.
Stayed 3 nights in Jan 2024

8/10 Good

Sheldon, Kelowna

Traveled with group
Liked: Cleanliness, property conditions & facilities
Decent place. Bar below is loud til 2 am
Stayed 7 nights in Jan 2024

6/10 Okay

Sheldon, Kelowna

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was not happy with the service Stayed before a was good. This time was not good service at all an one employee was very very rude
Stayed 7 nights in Jan 2024

8/10 Good

Stéphane

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Dec 2023

8/10 Good

Sheldon, Kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely liked the hotel an very great location on 5th Noise at night from downstairs restaurant is loud but not hotel fault. There was a few minor things like no access to stairs instead of elevator on ground floor. The place is definitely worth a stay an staff were very helpful
Stayed 7 nights in Dec 2023

8/10 Good

Sheldon, Kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Just very noisy late into the night been on 5th ave
Stayed 3 nights in Dec 2023

4/10 Poor

casey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
Stayed 2 nights in Dec 2023

2/10 Terrible

Oscar

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Water pressure was poor loud noises from water pump very poor service to customers elevator not working no towels at pool well if anyone is willing to receive poor service and a run down hotel well that's what you will receive.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Omar at reception was great. Nice roof top bar. Walkable every. Located right on 5th. Nice hotel at a great value
Stayed 3 nights in Nov 2023

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, amazing staff. If you’re here to party this is an excellent place to stay, located right on Quinta Avenida close to restaurants bars, walking distance to the beach.
Stayed 4 nights in Oct 2023

8/10 Good

Milwin

Stayed 4 nights in Jul 2023
Response from Senses Quinta Avenida Concierge on Sep 14, 2023
Muchas gracias por la calificación brindada. Seguimos trabajando para ofrecerles una excelente experiencia.Thank you for the ratescore provided, we will continue working to offer you an excellent experience.

10/10 Excellent

Jose

Liked: Amenities
Stayed 5 nights in Jul 2023
Response from Senses Quinta Avenida Concierge on Sep 14, 2023
Muchas gracias por la calificación brindada. Seguimos trabajando para ofrecerles una excelente experiencia.Thank you for the ratescore provided, we will continue working to offer you an excellent experience.

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay
Stayed 4 nights in Jun 2023
Response from Senses Quinta Avenida Concierge on Sep 14, 2023
Muchas gracias por la calificación brindada. Seguimos trabajando para ofrecerles una excelente experiencia.Thank you for the ratescore provided, we will continue working to offer you an excellent experience.

10/10 Excellent

Ariadna, Dallas

Liked: Cleanliness, amenities, property conditions & facilities
I booked here due to last-minute travel plans and I ended up staying an extra night. The staff was very kind and welcoming (Andrea, Caro and Paulette) as well as the housekeeping team. I did not initially get my room upgrade but honestly, I was fine in the standard King room I booked. It was very clean and comfortable. The bed was heavenly, and the amenities were great. Andrea was very apologetic and upgraded my room, which was much appreciated. I would definitely stay here again and recommend to others. Location, rooftop pool/area are great as well. I did not have any noise issues, despite being right on 5th.
Stayed 2 nights in Apr 2023
Response from Senses Quinta Avenida Concierge on Sep 14, 2023
Thank you for the ratescore provided, we will continue working to offer you an excellent experience.Hope to see you soon here!

6/10 Okay

William

Stayed 27 nights in May 2023

10/10 Excellent

laura

Liked: Cleanliness, amenities, property conditions & facilities
The receptionist was amazing assisted in getting us a taxi to the hotel very friendly and courteous!!!!!
Stayed 2 nights in Jun 2023
Response from Joaquin Gonzalez on Jun 10, 2023
Dear Laura, we are flattered to know that you enjoyed your stay with us very much. Our staff will be more than happy to know that your quality service and impeccable work were the key to this wonderful experience.When you return to Playa del Carmen, we will be waiting for you.Att. G.M. Joaquín González

6/10 Okay

Henry

Traveled with partner
Disliked: Amenities, property conditions & facilities
No facecloths refrigerator didn’t work and had to go back to my original roomI booked because upgrade was horrible
Stayed 3 nights in Apr 2023
Response from Carolina - Front Desk on Apr 12, 2023
Dear Mr. Henry, we appreciate your feedback and regret that your stay was not as you expected. We will make sure that on your next visit this does not happen.

6/10 Okay

Edson Alberto

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
This hotel had very nice furnishings but they appeared unkept. The TV was damaged, the jacuzzi had some strange discoloration and the light only partially worked in the shower.
Response from Reservations on Feb 23, 2023
Dear Edson,first of all, we apologize for these problems, and we have taken action, our team is working on every detail to give you a better experience and rest.

10/10 Excellent

Patricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around. Perfect for a Playa del Carmen romantic escapade
Stayed 1 night in Feb 2023
Response from Reservaciones on Feb 23, 2023
Thank you for your comment Patricio.we keep improving every detail to continue providing a good experience.Regards,

6/10 Okay

Orlando, Houston

Traveled with group
Liked: Staff & service
So the best thing this place has going it is the location!! Right on 5th ave., it’s surrounded by restaurants, bars, coffee shops etc. Beach is not too far but they do have a nice rooftop pool. Rooms are in good condition, place was clean.. what I didn’t like was that I needed to speak to someone about my reservation before arriving…. I called (from USA) no answer.. had someone that lives in Playa Del Carmen call… no answer(he tried three different t numbers posted on website) even expedia agent called… still no answer… I kept calling several times, but nothing..if yiu are in the service industry please pick up the phone… it’s only courtesy to your future guests…
Stayed 2 nights in Feb 2023
Response from Reservaciones on Feb 23, 2023
Dear Orlando,We are glad to know that your stay was pleasant, except for the communication that you did not achieve with us, an apology, our lines had a general failure, however, I confirm that action was taken on them and are already in order.Thank you in advance for your time and rating, we continue with improvements to provide a better rest.

2/10 Terrible

the well

Stayed 2 nights in Jan 2023
Response from Reservaciones on Feb 23, 2023
Gracias por su calificación, le confirmamos que en esta fechas nuestro hotel esta obteniendo una remodelación con la finalidad de brindarle descanso, esperamos nos dé la oportunidad de atender más adelante.

2/10 Terrible

Dirceu, Mobile

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The only thing good was the staff. Its a shame expedia sell a hotel in a bad situation. Room floor its cracking. No hot water at all. Inly cold water for a few minutes per day. Toilets no water to flush. We had to take shower in another room because was the only room with hot water. ( eletrical shower ) USED FOR ALL THE HOTEL GUESTS). I asked for change room but staff says they have the same problem inall rooms. By the night we cant sleep because the water bump was make to many noisy. Giving us a hope that by the morning we gona have water but was frustrating when we open the faucets and nothing more then a few water drippings. The breakfast was in a litter restaurant near. Food was good but no enough. If we need eat more we have to by extra for. Extremely disappointed and for sure we going to use another web site for searching and booking our next vacations.
Response from Reservations on Feb 23, 2023
Good morning Dear Dirceu, An apology and we are sorry to read these comments. Today we have new administration, we are carrying out many improvements. Give us the opportunity to serve you later, we are working on renovations to provide a comfortable rest.thank you for your comment and again we apologize.

2/10 Terrible

Milena

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nos quedamos solo una noche y fue TERRIBLE! El llegar nos dijeron que no había agua caliente y que si queríamos cancelar era directo con Expedia pues ellos no podían regresar el dinero. A la mañana siguiente ya había agua caliente pero no salía agua de la regadera cuándo la ponías del lado caliente, nos tuvimos que bañar con agua fría. El A/C no funcionaba, estaba helado el cuarto y si apagabas el A/C te morias de calor porque el ventilador tampoco funcionaba y así en todas las habitaciones pues pedí que nos cambiaran de habitación porque tampoco salía agua del grifo para lavar las manos. Al hotel le hace falta mantenimiento, no se ve como en las fotos y el elevador hace un ruido como se se fuera a caer todo el tiempo. La chica de la recepción fue amable al final entendemos que no es su cumpla sino del dueño del hotel. La persona con la que te comunicas por WhatsApp supongo es el mánager no daba soluciones solo se excusaba y su solución al final fue ofrecernos un masaje de 20min que NO aceptamos y el desayuno continental que teníamos incluido nos los cambiaron por uno full. NO RECOMIENDO! 👎
Stayed 1 night in Dec 2022
Response from Gerencia General on Jan 12, 2023
Estimada Milena, agradecemos sus comentarios, lamentamos que su experiencia no haya sido de su total agrado, estamos trabajando en los detalles que nos comparte para poder brindarle la mejor calidad de hospedaje en su próxima visita.

4/10 Poor

Angelique

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Response from Berenice Armenta, Gerente General on Dec 20, 2022
Dear Angelique, Thank you for ranking us, we are deply sorry you did not enjoy your stay with us. We also would like to ask you to be so nice and let us know more about your experience so we can change what is wrong. Thank you so much

6/10 Okay

Diriet

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This property is not for light sleepers. Constant thumping from downstairs bar at night time heard in two different rooms I was given in. The interior room is slightly less but it is still heard. The beds did not seem hygienic—sheets were so old they were practically see through and had lots of stains. Pillows did not have pillow covers just pillowcases directly on the pillows. I showed the front desk and asked if she would sleep on those sheets…she didn’t answer. Good facilities but sadly they need to make small investment on their soft product.
Response from Berenice Armenta, Gerente General on Dec 20, 2022
Dear Diriet, Thank you for your comment, we truly apprecite you let us know your experience, so that would allow us to change thing that are wrong. You will pleased to know we have just bought more sheets and cover pillows.

6/10 Okay

Marlo

Liked: Staff & service
Disliked: Room comfort
This hotel was just ok
Stayed 1 night in Sep 2022
Response from Berenice Armenta, Gerente General on Sep 24, 2022
Dear Mario, Thank you for your kind comment, we are plased the hotel was ok for you

6/10 Okay

KAREN, Dallas

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms were okay but the toilet kept running, and the sink kept stopping up.
Stayed 2 nights in Aug 2022
Response from Berenice Armenta, Gerente General on Aug 24, 2022
Dear Karen, thank you for your score, we will see our maintenance department take care of the toilet as you mentioned.Regards

10/10 Excellent

Elisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great customer service & location.
Stayed 1 night in Jul 2022
Response from Javier Robledo - Sales manager on Jul 19, 2022
Thank you very much for your comment. Tat helps us to keep growing and making our best to provide all of our guests with the best attention and experiences on our property.

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2022
Response from Sales Manager on Jun 6, 2022
Agradecemos enormemente sus comentarios y su buena puntuación, que nos alienta a crecer y seguir dando todo para mejorar nuestro servicio.

2/10 Terrible

Miguel

Stayed 1 night in Apr 2022
Response from Sales Manager on Jun 6, 2022
De ante mano le ofrecemos una sentida disculpa, nos gustaría mucho que se pusiera en contacto con nosotros para saber cuáles fueron los puntos en los que le fallamos y ver la manera de corregir, entender y resarcir la situación. De ante mano agradecemos el tiempo que se tomó para darnos una calificación, y reiteramos nuestra pena y compromiso por mejorarla.

2/10 Terrible

Alik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No reembolso por covid
No pude ir por covid positivo y nadie me contesto para generar una opción de reembolso... Pesimo
Stayed 3 nights in Jan 2022
Response from Berenice Armenta, Gerente General on Mar 24, 2022
Estimado Alik, Gracias por su comentario, le informamos que las cancelaciones o cambios de estancia se gestionan directamente con la agencia, lamentamos que no haya tenido una respuesta inmediata.

2/10 Terrible

MARIA

Stayed 3 nights in Jan 2022
Response from Javier Robledo - Sales manager on Jun 6, 2022
Estimada María, nos gustaría mucho que se comunicara con nosotros y nos diera un feed back específico de los detalles en los que le fallamos como propiedad, para nosotros la calidad en el servicio es primordial y nos interesa mucho conocer de qué manera podemos resarcir esta situación.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Noisy and expensive experience
Worst experience with a noisy room. We can't believe that a bar is just in the floor below. So noisy that we needed to sleep with earplugs the whole week. Definitely not recommended. Not worth the money paid. Very expensive for what it was.
Stayed 7 nights in Dec 2021
Response from Berenice Armenta, Gerente General on Jan 26, 2022
Dear guest, We are deply sorry for the noisy experience as you comment, unfortunately we are located on the fifth avenue, the most famous and bustling in Mexico, but we are grateful for you comment, we will pass this comment to find out what can we do to reduce it. Thank you.

2/10 Terrible

Landy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was really desappointed because i was expecting more from this hotel services was good the poople were really nice to us, but in the room it was not hot water, the balcony was really small and the pool chair was durty with smell of humidity.
Stayed 1 night in Jan 2022
Response from Berenice Armenta, Gerente General on Jan 5, 2022
Dear Landy, Thank you for your comment, we are deeply sorry we did not exceed your expectations, we really appreciate your suggestions, they will be taken care off Cordially

8/10 Good

Elisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is perfect for a party vacation, not to relax since music is going for most of the day. The stay was great, an location is outstanding right on 5th ave….
Stayed 1 night in Dec 2021
Response from Berenice Armenta, Gerente General on Jan 5, 2022
Dear Elisa, Thank you for your comment, we are glad you have enjoyed your stay with us, Cordially

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful! Trust the reviews, not the pictures, the pictures must of been taken 7 years ago when they opened. Roof top pool has no bar or hot tub like the pictures show? The bathtubs in the rooms are disgusting, hair and dead skin shoot out of the jets with the crap water pressure. Bedding is not "luxury" lol, far from it. I was promised a bottle of wine with my VIP status and never got it even after asking 3 times! Don't ruin your vacation by staying here, waste of money.
Luxury bedding lol
Cuppacino maker lol
Roof top bar lol
Empty for 5 days straight?
Stayed 4 nights in Dec 2021
Response from Berenice Armenta, Gerente General on Jan 4, 2022
Dear Kyle, We are deply sorry for the inconveniences during your stay we are taking care of every single detail you report in your comment, thank you for letting us know Regards

2/10 Terrible

antonio

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
El fron desk Alex nunca nos resolvió el preblema la tasa del baño 🚽 nonservi teniamos que salir aser del baño a otro lado mal hotel
Stayed 2 nights in Nov 2021
Response from Berenice Armenta, Gerente General on Jan 4, 2022
Estimado Antonio, Una disculpa por el inconveniente durante su estancia, lamentamos no haber cubierto sus expectativas y agradecemos nos lo haga saber, nos complace anunciarle que ya hemos tomado cartas en el asunto

4/10 Poor

OVIDIO

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

2/10 Terrible

Hannes

Stayed 1 night in Aug 2021

8/10 Good

Ernixh

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort was right on 5th Avenue. Close to food, shopping, everything... we had a balcony that looked down on 5th. We also enjoyed the roof top pool. Our stay was two nights which we felt was just perfect before heading to an all inclusive out of town. The staff was wonderful, bed was comfy & had everything we needed. Would definitely stay here again!
Stayed 2 nights in Jul 2021
Response from Berenice Armenta, Gerente General on Jul 9, 2021
Dear guest, We are so glad you have enjoyed your stay with us. We definetely hope to see you soon!!!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we checked in, went into the room, door has marks of having been forced at some point, the safe was no bolted at some surface, noice from outside was exaggerated. lobby was dark. in the entire hotel there was only pne person working. he did our registration, he gave us hes personal whatts up, in case we need somthing.we went to take a dinner. when we come back we decide no to stay in this hotel. we feel really insecure since the doors are open.noice is no going to let us sleep, and is no staff in the hotel. we came to talk with de person than did our check in. he said he can no do anytging since was saturday and the manager will be back thill monday. we leftt and find other hotel (fiesta inn)we lost our money of 8 nights. we still waiting for somebody to contac us. reservation was on de name of pedro and alicia villarreal
Stayed 8 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location. We did not like that we had to go down the street for breakfast.
Stayed 3 nights in Jun 2021
Response from Berenice Armenta, Gerente General on Jun 28, 2021
Estimado huésped, muchas gracias por su amable comentario.