Ratings based on 6 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Supe cute hotel, I would definitely recommend it

Posted Jun 20, 2014
The localization is perfect, rooms are absolutely wonderful, they all have a little pool where you can soak your body when it's hot and a nice hammock next to it. Everything is very private and the food is great .
2 out of 5
by Iain from New Zealand

Failed to live up to first impressions

Posted Feb 16, 2014
Cons: Snorkel gear, kayaks, books, music could all be made available for a better experience. An improved electric supply and and no sewage smells.
Sewage smell present throughout our stay. Electricity very variable with frequent dimming of lights. Friendly welcome raising expectations. Indication that complimentary tapas and cocktails would be served to our chosen plapa, which would be ours for the duration of our stay. Nothing complimentary was delivered and, when we were challenged by another guest as to our right to a particular plapa, management failed to uphold the "rules" because the other party was with a group that had booked 5 rooms. Beach in front of resort clean and tidy but large part of rest of beach littered with mainly plastic rubbish. Also rubbish in sea making swimming uncomfortable. Restaurant food mostly very good but atmosphere lacking.
Comment from Hotel Management
Feb 24, 2014
Hello. All Al Cielo Staff would like to thank you for your stay with us, and we are trying to improve our service every day. It is the first time we heard that the beach around is dirty, so we are doing an effort with all the hotels in the area to make it cleaner. The sewage smell is already taken care off, since the moment you told us this we arranged with a company to come and take care of it. Complimentary tapas and drinks are served at least once a day to our guests at the beach, we are really sorry that you missed that. Starting on the 1st of march, we are going to have a thematic night every day for our guests, like mexican dinner, caribbean party, etc. We are really sorry that we could not live to your expectations, hoping that you give us another chance in the future. Andrew Olavarrieta. Manager.
4 out of 5
Recommended
for Everyone
by Anna from Berkeley, CA

Al Cielo has a lot of sky

Posted Jan 30, 2014
Pros: I liked the location on a beautiful, not crowded beach with a lot of pelicans to watch.
Cons: The structures need to be better maintained and I would have liked TV in my room.
Location: You would need a car to get to any attraction except for one small local restaurant about one mile walk down the beach.
The location and proximity to snorkling off shore is very good. The restaurant is very good, although I was disappointed in the lack of a swimming pool or TV. The buildings are wood and appear to have taken a beating from the weather and hurricanes. Signage from the road to the hotel was very inadequate and not lit at night. However, the staff was very friendly and eager to please.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect and quiet

Posted Jan 26, 2014
I had the best time in Al Cielo. I've to Tulum before and liked it but nothing compare to this trip in Xpu-Ha and our stay un Al Cielo. We will definitely come back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Simply Beautiful

Posted Jan 17, 2014
My wife and I ate at the Al Cielo restaurant at sunset 4 years ago, and swore the next time we came to the Riviera Maya, we would stay here instead of the city. We definitely made the right decision. A bit more rustic than your mega-resort, not pre-packaged, just laid back and beautiful.
4 out of 5
Recommended
by A verified traveler

simple elegance

Posted Nov 3, 2013 on Hotels.com
We loved our stay here. It's simple and authentic. Not a super frilly place but really lovely, rustic experience which is what we value in a trip like this. Exceptional food and service.