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Reviews of Ana y Jose Hotel & Spa Tulum

4.5 out of 5
Ana y Jose Hotel & Spa Tulum
Carretera Tulum Boca Paila Km 7, Tulum, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 116 out of 179 reviews" "
Rating 8 - Good. 41 out of 179 reviews" "
Rating 6 - Okay. 11 out of 179 reviews" "
Rating 4 - Poor. 6 out of 179 reviews" "
Rating 2 - Terrible. 5 out of 179 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Patricia Y

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Local thief’s broke in to our room broke into the safe and stole all are money and jewelry We reported to the local police and hotel management have videos of the break in. The hotel have donde nothing for compensate our losses worst resort ever be aware.

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel next to the beach.
Stayed 1 night in May 2023

2/10 Terrible

Priscilla

Stayed 3 nights in Apr 2023

10/10 Excellent

Domenic

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing stay and service
Stayed 2 nights in Apr 2023

4/10 Poor

David, Vancouver

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Like everything in Tulum…. Massively overpriced and you are only viewed as a money extraction opportunity. This is a 2.5 star hotel with a few cute touches. If the room was a third of the price I’d give it a 5 star rating, but at what we paid, and how they continued to treat us as an ATM… I’m disgusted. EVERYTHING is extra. You want in-room coffee at $800 nightly?-No! You pay! You want the room upgrade you were promised? No! You pay! You want anything other than bread and fruit for breakfast? No! You pay! You want WATER? No! You pay! Many of the staff were awesome! Truly we we’re treated well. The food is authentic and great, Rafael at the beach and front desk staff tried hard. The problem with the hotel is the owner/management. You ARE NOT there to be given value or have a remarkable experience. You are there for their pockets only. The hotel is older and I can even see it as charming. The rooms were fine and there are a lot of cute things about the people. Tulum at large sucks.
Stayed 3 nights in Feb 2023

8/10 Good

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful small hotel, good food, amazing beach and comfortable beds. Great food. We were in one of their new suites which was beautiful but noisey at night which didn’t bother us. The view from the balcony was not the best but the beach made up for any negative things. Would stay here again

10/10 Excellent

Calvin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 4 nights in Nov 2022

8/10 Good

Agustin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, but unfortunately it has increased in price significantly.
Stayed 3 nights in Mar 2022

6/10 Okay

Tabassom

Traveled with group
Liked: Cleanliness, staff & service
The location of this property is excellent and the restaurant food is amazing however, the service was not consistently great every time. The complementary breakfast does not include any warm food, it’s only a basket of bread and coffee and a few pieces of fruits. The level of noise is super super loud due to construction next door and also the music from the bar across the street.
Stayed 4 nights in Feb 2022

10/10 Excellent

Ehsan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean property with very friendly staffs. good location. the only issue was , included breakfast is not what we expected. it's basic.
Stayed 4 nights in Feb 2022

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, room comfort
Best go to in tulum
Ana y Jose is the consistent standby in Tulum…Ive stayed many many times… the location, rooms and staff are great-
Stayed 1 night in Jan 2022

10/10 Excellent

Aric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing! Our room "The Palma" was priced very reasonable, spacious, private hot tub was amazing, beds were so comfortable, we will definitely be back.
Stayed 3 nights in Jan 2022

10/10 Excellent

Silvia De

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful rooms, very clean, ultra friendly staff. We will be going back for sure!
Stayed 7 nights in Dec 2021

10/10 Excellent

Avery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Ana y Jose made this trip really special for us. Would absolutely go back. Our room was great, the continental breakfast was perfect every day and the conditions of the hotel itself was really well kept. Loved our experience here and would love to return.
Stayed 7 nights in Nov 2021

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Excellent location!
Stayed 4 nights in Jun 2021
Response from Valeria on Jul 26, 2021
Thank you for your comments, it was a pleasure to receive you. We are very happy to hear that you enjoyed #TheGoodLife experience and that our team gave you a fantastic service. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. We invite you to follow us in our social media channels to stay tune of our offers. Take care, kind regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. All the staff was the best and made sure that we could find and enjoy everything that we needed. They were on top of everything.
Stayed 5 nights in Jun 2021
Response from Valeria on Jul 26, 2021
Thank you for your comments, it was a pleasure to receive you. We are very happy to hear that you enjoyed #TheGoodLife experience and that our team gave you a fantastic service. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. We invite you to follow us in our social media channels to stay tune of our offers. Take care, kind regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We like everything, the atmosphere, the service, the food and the parties
Stayed 4 nights in May 2021
Response from Edberg on May 24, 2021
Hello, good morning. Thank you for your review, we are happy to hear that you enjoyed #TheGoodLife We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 1 night in May 2021
Response from Edberg on May 11, 2021
Hello, good morning. Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards.

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum treasure
Charming just like the name. Great service and fabulous staff
Stayed 2 nights in May 2021
Response from Edberg on May 10, 2021
Hello, good morning dear guest Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and went above and beyond to accomodate. The staff was also very courteous and friendly. Property is beautiful and a great central location.
Stayed 5 nights in Apr 2021
Response from Edberg on Apr 26, 2021
Hello, good morning Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful oceanside view. Staff was friendly and helpful. I broke my ankle during the stay, Concierge Paulina and restaurant staff member Jorge went above and beyond to make my stay pleasant. Jorge accompanied me to the physician's office to translate!
Stayed 7 nights in Apr 2021
Response from Edberg on Apr 26, 2021
Hello, good morning Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Edberg on Apr 19, 2021
Hello, dear guest. Thank you for your review, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

4/10 Poor

Verified traveler

Traveled with group
Liked: Property conditions & facilities
Try to sell you on something every time you see someone from the hotel
Stayed 4 nights in Mar 2021
Response from Edberg on Mar 18, 2021
Good morning dear guest. We would like to let you know that we do not push sells to our guests. It´s not alowed to do that. Our commitment is to do of your vacations one of the best experience in Tulum. Please provide us more information to verify what happened. Have a great day. Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021
Response from Edberg on Mar 26, 2021
Hello, good morning dear guest. Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
The staff is excellent! The food no so good and it is too expensive for the things and space they have. Besides the location there is nothing remarkable about the hotel. Over rated!!!!
Stayed 7 nights in Feb 2021
Response from Edberg on Mar 16, 2021
Hello Good afternoon, we appreciate your comments. We are commited with all our guest to provide the best experience of their journey. We are sorry to hear all your comments. We will toake action to improve a betterr service. We would like to demonstrate that #TheGoodLife at Ana y Jose is a deluxe journey where the glamor, fashion & relaxation combine to provide a unique experience. Please send us an email to give the proper follow up, we would like to receive a second chance. Have a great day Kind Regards

10/10 Excellent

Verified traveler

Stayed 6 nights in Feb 2021
Response from Edberg on Mar 16, 2021
Hello, good afternoon dear guest. Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2021
Response from Edberg on Mar 10, 2021
Hello, good afternoon dear guest. Thank you for your evaluation, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021
Response from Edberg on Mar 10, 2021
Hello, good afternoon dear guest. Thank you for your review, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go again and again
Double digits stays over the years-always great and in the center of everything on tulum beach...
Stayed 1 night in Jan 2021
Response from Edberg on Mar 10, 2021
Hello, good afternoon dear guest. Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2021
Response from Edberg on Mar 10, 2021
Hello, good afternoon dear guest. Thank you for your review, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 Excellent

Sam, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful resort and the staff are so friendly and helpful. Our room was right in front of the beach easy access. The beach chairs were clean and nice. The hotel was absolutely amazing would definitely stay here again.
Stayed 4 nights in Dec 2020
Response from Karla on Dec 17, 2020
Hi Sam! Thank you for visit us It is great to know that we were able to help you experience the magic of this paradise and we're greatful for taking the time of leaving us all your comments. We hope you can visit us again sometime, we will be happy to welcome you.

10/10 Excellent

Alfredo, Okc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel. beach is super nice. Continental bkfst is coffee, fruits, bread and juice. It is a great continental. You could pay for something else and anything in the bkfst menu taste very good.
Stayed 5 nights in Nov 2020
Response from Karla on Dec 17, 2020
Thank you for choosing us! We're glad you enjoyed your breakfast and our menu and we hope you come back soon, we would be thrilled to welcome you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2020
Response from Karla on Oct 26, 2020
Thank you for your Review!

10/10 Excellent

Julia, Los Ángeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, place elegant and excellent services I love it
Stayed 6 nights in Aug 2019
Response from Karla on Oct 9, 2020
Thanks for sharing your experience with us, we're glad you enjoyed your visit. Come back soon!

6/10 Okay

Doron

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Karla on Oct 9, 2020
Hola Doron! Gracias por tu review, Por favor compártenos más detalles acerca de tu experiencia y cómo podemos mejorar

10/10 Excellent

Jimmy, NY NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private pool was a great service on the beach was great
Stayed 3 nights in Sep 2020
Response from Karla on Oct 9, 2020
We're glad you enjoyed to stay with us at Paradise We would be thrilled to welcome you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
antastic
Wonderful experience and great service
Stayed 2 nights in Aug 2020
Response from Hotel Management on Sep 28, 2020
Dear William, We truly appreciate the time you took to share your wonderful experience with the rest of our travelers community. We are glad to read you had a great time with us. Hope to see you again in this beautiful paradise.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service at the front desk, check in was efficient and they helped book my transportation back to airport. I liked the beach bag we were able to use. Food was excellent!
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was amazing! Our room had a perfect view of the ocean and the sound of the ocean was so relaxing. The food at the hotel was delicious and the service was OUTSTANDING!! Okay for every good there has to be some bad...the bathroom does not offer any privacy!!! So make sure your with the one you love!!! 😂😂. Other than that 5 STARS!!!
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
lovely stay
Charming resort right on the water and close to lots of great bars and restaurants. Pool area could use a little more seating and service is sometimes a touch slow (but you're on vacation!).
Stayed 4 nights in Oct 2019

8/10 Good

Kara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, no activities like other hotels
Great stay! The breakfast was great, the grounds were beautiful. I wouldn’t recommend it for dinner though, theRe were many other restaurants to choose from that were better. My other critique is that they did not have any activities on site. All the other hotels on the beach in Tulum offer free yoga, meditation and other activities but this one did not. For the price, I was expecting a little more.
Stayed 6 nights in Aug 2019

10/10 Excellent

Kenya, Solana Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place with great hospitality. The staff is always attentive and very professional. The grounds and landscape are classy and well designed. We truly enjoyed our two nights in this property. Amazing food and service. We enjoyed every moment of our stay.
Stayed 2 nights in Jul 2019
Response from Luciana on Jul 22, 2019
Dear Guest,Thank you for evaluating your stay at our property. We are glad you loved our inspired accommodations and service! We appreciate your comments and can't wait to welcome you back soon. Sincerely

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great and staff was very friendly. Location is fantastic for Tulum.
Stayed 3 nights in Jul 2019
Response from Luciana on Jul 16, 2019
Dear Guest,Thank you for evaluating your stay at our property. We are glad you loved our inspired accommodations and service! We appreciate your comments and can't wait to welcome you back soon. Sincerely

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, and attention to detail. Unfortunately lots of seaweed on beach, nothing the hotel could do about this.
Stayed 4 nights in Jun 2019
Response from Luciana PR on Jul 5, 2019
Dear Guest,Thank you for evaluating your stay at our property. We are glad you loved our inspired accommodations and service! We appreciate your comments and can't wait to welcome you back soon. Sincerely

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 4-room complex, Room Jose, 2nd floor. The complex shared their own private pool, beautiful with amazing, comfortable water! Staff was welcoming and very attentive to whatever you needed. Breakfast was included with the room, which was delicious and had lots of choices, and located in a great spot next to the beach. Great views! Loved our stay! Would definitely recommend Ana y Jose to others.
Stayed 4 nights in May 2019
Response from Luciana PR on Jun 5, 2019
ear Guest,Thank you for evaluating your stay at our property. We are glad you loved our inspired accommodations and service! We appreciate your comments and can't wait to welcome you back soon. Sincerely

6/10 Okay

Anukraj

Liked: Staff & service
Exploiting travelers
For the price you pay the food and the wine is limited and very expensive. A $15 wine would cost you $80 there. You have to wait for your food 20-30 minutes even breakfast when you are the first one. The waiters and staff are very friendly. First & last time for me and my family. You cannot drink the water there and you have to pay for bottled water.
Stayed 5 nights in Apr 2019
Response from Luciana on May 18, 2019
Dear Anukraj We are very sorry for your not good experiencie staying with us. We appreciatte your feedback and hope you give us a new opportunity and visit us soon. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and attentive staff. Only 30 rooms so the resort has a very leisurely feel. No problem getting a palapa, towels and chairs on the beach. All included with your resort fee. Nice touch is beach basket and slippers for your use during the stay. The breakfast buffet is excellent with lots of choices, american style and mexican style items available. Taxi to Ruins around 250 pesos from here. Lotsa restaurants in walking distance of hotel. They also have hammocks, bean bags, surrounding a very clean and well maintained pool. The private beach is extremely well maintained. Not crowded at all.
Stayed 2 nights in Mar 2019
Response from Luciana PR on Mar 26, 2019
Dear Guest,Thank you for evaluating your stay at our property. We are glad you loved our inspired accommodations and service! We appreciate your comments and can't wait to welcome you back soon. Sincerely