Ratings based on 406 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Wa

Great stay!

Posted Sep 19, 2014
The hotel staff are all very welcoming, helpful, and nice! It's a bit of a walk from the Ado bus station, but still doable with light luggage. My boyfriend and I arrived from cancun around 12pm, and when we checked in they said the room wasn't ready yet, which we had no problem with, as we were starving and was just going to put our bags down and go eat lunch. They held our bags for us, and said the room would be ready in an hour. I went to use the restroom, and when I came back, they said that the room was actually ready now. The pools were nice, cold during the day, and warmer at night. The food at the Mayan restaurant was good, although a little pricy (but what isn't in playa del Carmen?). I would say the only downfall was their bed, which wasn't very comfortable. It's very stiff, and I prefer softer beds, but other than that, it was an excellent 2 night stay! Oh!! we did splurge and get the couples massage, deep tissue- for $50usd per person. it was the best massage I've ever had (to be honest though, I've only had 4 in my life before this) but still, I highly recommend it! If you just want a regular massage, it's just $35. Amazinngggg! I wish I could do it weekly!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Nice hotel for the price.

Posted Sep 17, 2014
Close to everything. We walked to 5th avenue daily. Staff were all nice, courteous & helpful EXCEPT for Luis (the guy with a curly hair). Luis always seems irritated when being asked for questions/directions. He made us feel like we were bothering him each time we had to ask for his assitance. Our experience would've been awesome, if it wasn't for the unwelcome treatment from Luis. We hope the management at Aventura America will do something about it. They need to re-train their staff on how to provide excellent guest service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, boutique hotel. Close to 5th Avenue.

Posted Sep 14, 2014
The hotel was smaller in person than it looked on the website. This caused some initial disappointment but it ultimately grew on us. It was well landscaped with palm trees and flowers everywhere. The room was very simple but tidy and the staff cleaned and refreshed the towels once a day. The restaurant was nice and the food was pretty tasty too. The breakfast is included but doesn't have many options. Overall, the location and coziness won us over. We would go back again.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Good service and great location

Posted Sep 11, 2014
Pros: location
Location: Excellent location
Very nice service, front desk, employees. Breakfast was included and is good enough. Small pool but it was clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ft. Lauderdale, FL

Nice Hotel Near the Center of the Action

Posted Sep 8, 2014
Pros: Location; cleanliness; pools; gardens; staff.
Location: Right off "Fifth Avenue" - 5a Avenida - the main pedestrian street where all the action is on Playa del Carmen.
This is a nice, clean hotel with good service at their restaurant. Front desk personnel was knowledgeable and friendly. Nice pools and beautiful gardens. Had a great couples massage for reasonable rate and very accommodating to our schedule. Guests from all over the world. Location is less than a block from the very-active 5 Avenida, which is the center of the action in Playa del Carmen. The hotel has an arrangement with a beach club (Indigo) that provides you with a free beach bed or lounge chair, and a discount with a beach club (much better quality beach). Both are walking distance (about 20-30 minutes' walk). Right behind the hotel is a very good, and expensive French restaurant, and a block away is La Bella Italia, a pizza and pasta place with some of the best pizza we'd ever had. Overall really good experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice staff, clean room, no privacy

Posted Aug 21, 2014
Pros: Staff and location
Cons: Bathroom separation
Location: Great restaurants, beach is very close, and there are rental cars only 1 block away. Everything is walking distance.
Staff was excellent. The room was clean, and facilities were nice. My only comment is that the room didn't have separation between the actual room and the bathroom which made it uncomfortable to stay with a roommate. Mattress was OK but not great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent choice.

Posted Aug 21, 2014
This place is where you want to stay. The location couldn't be better and the staff is great. We have the restaurant a try and we prefer elsewhere after that. The beach is very close and although you don't have direct access they contact with a resort and you can walk over and use their chairs and umbrellas. I loved how clean my room was and how helpful the front desk personnel were. It would be perfect if the pools were bigger but I would rather hit the white sand and warm ocean anyway! This is a great choice if you want to be close the Quinta venida, a strip that is full of shops and restaurants of all sorts!
4 out of 5
Recommended
for Everyone
by A verified traveler from Providence RI

Cute little boutique hotel

Posted Aug 13, 2014
Pros: 1 block from 5th ave and 2 blocks from beach.If you rent a car they have free parking
Cons: They need more hooks to hang towels on so you can use them more than once. Better lighting in room
Location: The location is the best
Would definitely stay here again,great location,hotel staff were great.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Fantastic spot just next to 5th Avenue

Posted Aug 6, 2014
clean, nice and relaxing atmosphere and even better the pool is open 24/7
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect!

Posted Aug 2, 2014
Was very happy with the hotel. For some reason, I thought we did not have a/c which was a bonus! The only thing is that the bathroom is not closed. If you were not intimate before your stay, you'll have to become more confortable!