Azul Beach Hotel By Karisma All Inclusive

Smaller, cozier than the typical massive resorts so common on Riviera Maya. They do a lot of destination weddings (3 of the 4 days we were there) and outdoor pool bar gets loud at night with post-wedding parties, try to get room away from bar/lobby unless you are late partier as well. Food selection typically less than previous resorts, but so much better than anywhere else we have stayed. And who need 6000 choices for every meal anyway? Restaurants were excellent as opposed to a diversion from dining room which they sometimes only serve as. And we did not need reservations for them! Service in Mexico always amazing, but this was even better than usual.

The hotel is outstanding. Exceptionally clean. All the restaurants had very high quality, gourmet restaurant level food. Staff was very friendly and always very accommodating. We wanted to watch the Thursday football games in the bar (with English commentary) and they went out of their way to arrange it. Beach was very nice. There was a kayak to take out and they give catamaran tours and arranged a snorkeling trip to the reef, which was not too far from the hotel. The food and beverages manager, Ernesto was omnipresent, always making sure that you were satisfied and making suggestions for food and even making things that were not on the menu. He is a great ambassador for the hotel.

Our Oct.6-8, 2012 stay for the Paterson-Mosley destination wedding at The Azul Beach Hotel was wonderful.

My family comrpised 2 adults and 2 kids, 6 and 3 years old. Staff was excellent as was the food. Rooms generous in size and bedding was fine - pillows a bit small - we had two queen beds. Bathroom is very spacious and awesome. Pools were great, though not as large as at the mega resorts but that comes with smaller and nicer hotels. My only negative is the beach - very little sand and lots of sea grass washing up, not sure if it's seasonal.

Hotel is beautiful!We stayed at Junior suite and it was spotless.Staff is great.Beach is nice but I never saw more seaweed in my life.Very disappointing.I am a beach person and when I go to Caribbean I expect to be on the beach 24/7.Pools were a save,they are very well kept and clean.Cocktails were amazing!Food was very good,except for Blue restaurant which had quality of any other big all inclusive resort.Breakfest was the worst,always same food and NO FRESH BREAD!Karisma hotels pride themselves in being GI(Gourmet inclusive) but to have always stale bread is not gourmet for me.We went for a membership presentation in Sensatori,which is their sister hotel and breakfest buffet over there was outstanding and with a fresh bread station.I think Azul beach gets the leftovers from Sensatori!Overall we had a nice stay but hotel needs few tweaks to make them what they want to be and that is high end resort!

Very good hotel, great for families and cool kids club

The checkin (and eventual checkout) process of this hotel is terrible. They will continue to promise you that your room will be ready by 3pm. Then they will ask you to go eat and walk around while waiting in the heat. We waited for over 4 hours after arriving and waited for our room to be ready. Well after 3pm, the room was finally ready. Although the room was nice, it was extremely disappointing to have waited for this time in heat and stickiness. The rooms in the newly renovated areas of the hotel are nice. The tubs and swimup rooms are nice. The lighting in the rooms is nice but the air conditioner style is the usual third world country AC unit. It takes about 30 minutes to cool the room and blows non-filtered dirty air which constantly made many people cough and let allergies run wild. The restaurants were nice in that they did not require any reservations. This was helpful in that one can change their mind at the last minute and still go to a nicer restaurant. Be prepared for many crying kids and toddlers. This is a family resort so expect this. Most kids will be enthralled by the beach and sand and pool, although the dining facilities have many children going through it. There are usually enough high chairs, but we did have to wait for a high chair twice in our week stay. Room noise next to you is very audible and the walls are paper thin. Horrible since there were drunk yellers next door til 3am; as expected, front desk did nothing after complaining.

This hotel is only for families. If you are adults without children or you don't want to spend your holiday surrounded by children do not come here. Hotel was nice and service was very good. Room was clean and well appointed. Pools were kept very clean, but were cold. Restaurants were good but not exceptional. Good quality but a little pricey for what you got.

Azul Beach Hotel was perfect for us - grandparents, adult children and a two year old grandchild. The staff was incredibly nice, and made our grandson feel that seeing him made their day! The restaurants were all very pleasant, with good food for adults, and they all had the kids menu. The beach was lovely - calm water and plenty of room to settle ourselves in the shade. There were pools everywhere, but the best was a large kiddie pool that was about two feet deep (with a cool jacuzzi next to it!) The weather could have been better - the cool breeze and afternoon clouds (together with the east-facing beach) made for a somewhat shorter beach day than we would have liked. This is the case for all the beaches on the Yucatan peninsula. We also like the mix of people - families with children, young couples and older people. There were also several weddings during our week there - which added to the fun while not taking away from the laid back ambiance. This is not a place for loud, drunken parties, which makes it great for everybody else!

This is excellent hotel.Good food, stuff and facility. Especially test of food was excellent and we loved every restaurant. Only 1 problem we had regarding our room. We arrived this hotel at 13:00 but could enter our room at 16:30. Front desk people never gave us the correct information. Every time they said please wait 20 more minutes but finally we had waited for 1.5hrs!!. And our room # was 701 and I do not recommend this room. Because this room is beside of restaurant and very noisy. At first night of our staying, they have wadding ceremony until 11:00pm.And we booked swim-up suite but this room was not swim-up we expected. I recommend you to ask room # before enter and also prevent using #701.