Ratings based on 17 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from new york
Good for familiesPosted Sep 28, 2014
Nice hotel - service was good and rooms were nice. The food was just okay, but I think that's a given for all- inclusive. The swim up suits are really convenient.
for Everyoneby A verified traveler
Nice hotel, beautiful pools and amazing food!Posted Sep 20, 2014
Pros: The staff was extremely friendly and helpful, the rooms were beautiful and the food was amazing!
We had an amazing trip and loved everything about the hotel! The staff was very friendly, helpful and attentive. We have no complaints! Most of our time was spent in the beautiful pools and eating at the wonderful restaurants. We will definitely be going back! Thank you for making our trip a memorable one!
for Everyoneby A verified traveler from calif
Nice hotel very friendly staff membersPosted Aug 13, 2014
Staff members are very friendly and the beach is nice but has a lot of see weed that could stop guests from going to the beach but overall we had a great time !!!
for Familiesby EE from Toronto
Family GetawayPosted Mar 27, 2014 on Hotels.com
It was wonderful, thank you! Booked airfare and hotel separately instead of a package - way better. Worth the premium section of the hotel.
for Everyoneby Jenn from Akron, OH
Nice beach resort for a pool personPosted Feb 8, 2014
Great resort. Great staff. Good food. The beach is pretty, but full of weeds. It didn't bother me because I'm not a big ocean swimmer and the pools are great. Overall, excellent experience that I would recommend to anyone.
Room Switch and No BeachPosted Dec 18, 2013
Pros: Dining and the Pool. The dinner at Le Chique is not to be missed. one of the top Five meals we have had in all our travels.
Cons: More then One bartender during peak hours. The round bowl hot tubs are not practical. The follow up with the front desk staff. (see other reviews)
Location: Everything is a long way off and the road to and from the hotel is not very good. (see other reviews) If you get a chance the trip to Tulum and Xel Ha
Upon arrival informed no King size Ocean view were available. Switched to Two doubles with an Ocean view. Second day switched to Kign with NO Ocean view. building under construction the week we were there. (see other reviews on room switch) Expedia came through after our stay for a partial credit as the Hotel was not responsive.
Recommendedby david from plano tx
Posted Oct 11, 2013 on Hotels.com
excellent customer service
by A verified traveler
Resort Nice but FOod is awfulPosted Apr 16, 2013
Pros: it was nice
Cons: the food
Location: great beach!
The resort was nice but the food was seriously awful. The service was just ok. The only reason I wouldn't recommend this resort is due to the food.
for Familiesby A verified traveler
vacationPosted Mar 5, 2013
Pros: cleanliness and service
Location: easy ride from airport . beach was beautiful but corral in water made it difficult to swim.
Hotel and grounds were very well kept. Service was excellent. Have had better food at other resorts but overall give the food a 6-7 on a scale of 10.
for Everyoneby A verified traveler from New York, NY, USA
Great ResortPosted Jan 28, 2013
Went for 8 days. When we arrived there was friendly greeting and went to check in, this was the only area that was not out standing. There was a mix up with our room and required an hour to switch it. We were able to grab food on the resort and then get into our room. The whole resort and staff was great. When it rained they had live music and the staff did a good job to keep the mood up. The miles of pools were clean and the beach was a post card. The room was large, modern, and clean. The bed was comfortable, with a pillow top. The food was great, I liked everything I ate. I would definitely go back