Ratings based on 232 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom McLean, VA

Amazing!!!!!

Posted Feb 17, 2015
Just pack your bag and go, you will be amazed!!!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Worth the price.

Posted Feb 16, 2015
Once we arrived, we canceled our other tours and excursions. Everything you need is here if you're looking for relaxation. The Sands was our favorite of the restaurants, ceviches and fish tacos were amazing, as was the guac/pico plate and the duck confit tacos. It's a splurge to stay at a place like this, but we'll be back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 9, 2015
Beautiful property and was pleased with three bedroom villa. Worked great for our family. Food was expensive but was pretty good. Excellent breakfast buffet. Very clean and loved that they thoroughly cleaned our place every day. Service was excellent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom birmingham, mi

Posted Feb 4, 2015
Great experience! A bit from the beach but the villa with your private pool is worth it
5 out of 5
Recommended
for Couples
by A verified travelerfrom Long Island, NY

Amazing Place!

Posted Jan 25, 2015
Pros: The villa we had was incredible. We had our own pool and used that some of the time and then used the main pool at the hotel as well.
Cons: The only thing that would have made it better was if there was an adults only pool.
Location: We stayed at the hotel the whole time, but had a couple of dinners at the Rosewood Hotel which was nearby.
My wife and I had a wonderful stay at the hotel. It exceeded our expectations by a mile. Accomodations were amazing and staff was unbelievable. We had massages at the spa and they were the best massages that we ever had. We would go back in a second.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom little rock, ar

Very nice villas

Posted Jan 21, 2015
Great food , service and amenities. Wish our villain pool would have been heated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2015
Second time back and I would go again. Staff is so friendy and the food is excellent. The masseuses are incredible, they are trained in Thailand. If you stay at the hotel, a massage is a must have experience. The hotel is very elegant and understated with out any commercial hype. The rooms are big and beautifully appointed. The house keeping staff resets the rooms with a zen atmosphere each day and evening. You feel pampered at evey turn.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Moscow, Russia

Luxury at Riviera Maya

Posted Jan 14, 2015
Pros: Privacy of the rooms, beaty of canals, variety of birds and animals, spa services
Cons: Beach!
Location: Riviera Maya is full of adventures, Coba pyramids, cenotes, trip to Merida and nearby locations.
Piece of tranquility not expected at Mexico. Huge and beatiful territory, large room with swimming pool, jacuzzi and separate house for receptions. Tours along the canals with birdwatching and crocowatching were awesome. Prices in the restaraunts are high and variety is small (only 2 restaraunts in the hotel with others in the nearby hotels). Beach is exceptionally bad with monstreous structures to protect the sand completely blocking the entrance.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, England

Perfect Hotel for privacy and relaxing

Posted Dec 29, 2014
This Hotel is really one of the nicest I have bee to from around the world. The Villas are incredible and the pools / hot tubs can be set to the exact temperature you want for swimming and soaking. The attention to detail and friendly staff is well beyond what I expected. The natural setting and integration with nature adds to the relaxing tranquil environment. Kids can have a great time, but it is probably more of an adult or couple hotel. Because the villas are so nice many people seldom leave their room, so the hotel always feels very open and you are never crowded anywhere you go.
5 out of 5
Recommended
for Everyone
by A verified traveler

FANTASTIC IN EVERY WAY

Posted Dec 20, 2014
Ocean front villa is AMAZING & overall the hotel is spectacular, but the staff made this already great hotel such a memorable experience