Ratings based on 268 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing!

Posted Jul 30, 2015
My husband & I recently stayed for five nights and it truly was an amazing experience! We needed a relaxing getaway, and this was the perfect place to unwind. Having your own private pool was wonderful. The food & drinks were all delicious and of high quality. All the staff was friendly and they provided amazing service. We really felt spoiled while we there and we hope to definitely return to the Banyan Tree Mayakoba in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tashkent

One of the best holidays ever ...

Posted Jul 24, 2015
Pros: Staff ... Villa ... Food ... Service
Location: Mayan tour and quad biking, both good.
From our warm welcome after a long flight and jet lag we where welcomed by the friendliest staff ever. Polite, warm, friendly and genuine. Management also took quality time to welcome us and we felt that nothing was too much trouble. Great food, nice and relaxing in the villa and pool ... needed the rest and got it in spades ... we will try other Banyan Trees ...
Comment from EPC
Jul 28, 2015 by Michael Näther, EPC
Dear Mr. James: Thank you for choosing Banyan Tree Mayakoba for your vacation from so far away. We are delighted that you had a wonderful and enjoyable stay. Thank you in particular for mentioning the friendliness of our people and their attention to detail. WE certainly hope to be able to welcome you back some time in the future. With warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from DF

Excelente Opcion

Posted Jul 20, 2015
Todo es muy bueno; instalaciones, servicio, personal, alimentos.. Felicidades a todo el equipo regresaría una y y otra vez...
5 out of 5
Recommended
for Couples
by A verified traveler from Houston, TX

Tranquil and sumptuous retreat w/ warm hospitality

Posted Jul 19, 2015
Pros: Warm, prompt and gracious service from the hardworking Mexican staff. Huge, beautifully outfitted villa. Little extras.
Cons: Nothing really worth mentioning.
Location: Xel-Ha, Rio Secreto, Whale Shark tour, Cirque du Soliel
My husband was a little put out with me for booking excursions; he would have been content to spend the week enjoying the considerable comforts and amenities of this lovely resort. We agreed that the Banyan Tree is the best resort we've ever stayed at, and one of the best hotels.
Comment from Hotel Management
Jul 24, 2015 by Michael Näther, Hotel Management
Dear Guest: Thank you for your wonderful comment. It is our true pleasure that you enjoyed the comfort of your private villa and the service provided by our people. It makes us happy and proud that you consider Banyan Tree Mayakoba your favorite resort and hope to get the opportunity to welcome you back soon. With warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from lee

Traveller from Toronto

Posted Jul 10, 2015
Very good experience at rain forest, all restaurant in the resort is expensive but good taste compare all other resort around (rosewood , fairmount)
Comment from Hotel Management
Jul 21, 2015 by Michael Näther, Hotel Management
Dear Mr. Lee: Thank you for sharing your wonderful feedback regarding our rainforest experience at the Spa and the quality of our restaurants. We hope to have the pleasure of welcoming you back soon. With warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet Luxury

Posted Jul 7, 2015
Great hotel, better than great service. Very peaceful and well maintained property. The beach not so great, evening entertainment not present but if you are there to relax and reenergize to back to hustle then this is a great place. Very informative ecotour, would definetely recommend and come back.
Comment from Hotel Management
Jul 10, 2015 by Michael Näther, Hotel Management
Dear Guest: It is our pleasure that you had a wonderful stay with us and enjoyed the beauty of our natural surroundings and the service provided by our people. How nice that you had the opportunity to take our Eco Boat Tour a truly unique way to experience that nature of our resort. Thank you for sharing your comments. It will always be a pleasure to welcome you back in the future. With warm regards, Michael Näther
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

amazing hotel with real 5star service in Mayakoba.

Posted Jun 28, 2015
Pros: Luxury stylish hotel with modern rooms and big pools
Location: Play del Carmen, rosewood hotel has good sushi restaurant
We stayed in bayan tree hotel in luxury villa with lagoon view and big pool. Pool is big and good enough to swim for adults. Room is clean in modern design. Service is great. Delicious breakfast buffet. There is big distance from lagoon view villas to the beach but hotel provides quick transportation to the beach area. There is very good kids club where kids can borrow staff to play on the beach. We loved everything about this hotel and will be decently come back. Only one problem was mosquitos but hotel gives you spray against it.
Comment from Hotel Management
Jul 1, 2015 by Michael Näther, Hotel Management
Dear Guest: Thank you for taking the time to share your experience here at Banyan Tree Mayakoba. It is our pleasure that you had a most enjoyable stay. Thank you in particular for mentioning the comfort and privacy of your villa as well as the attentive service provided by our people. We are looking forward to welcoming you back and send you our warmest regards, Michael Näther
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Almost a perfect stay until checking out.

Posted Jun 22, 2015
The hotel exceeding my every expectation. The room and staff were great. On the last day I called the front desk to speak to the person in charge of our travel to the airport. The staff transferred my call various times and unknown to me on the final attempt they transferred me to an office in Cancun. When I checked out there was a $6 charge added to my bill. I had free WiFi calling with my provider for the whole stay and had I been told that they were transferring g My call elsewhere AND bei g charged $6 for a 1 minute phone call, I would have never agreed and placed the call myself. I asked the staff member to reconsidered but she ig ored me and left that charge on my $700 plus bill. Needless to stay that a perfect stay was ruined upon checking out.
Comment from Hotel Management
Jun 30, 2015 by Michael Näther, Hotel Management
Dear Guest: Thank you for your wonderful comments. We are so happy to hear that we exceeded your expectations and that you had a beautiful stay with us. On the other hand I am very upset to hear about the incident during your check out. You are completely right and I would like to apologize for such a lack of sensibility and common sense. Even though we dropped the ball at the very end, hopefully this incident will not detain you from eventually coming back. I then would personally make sure that you will have another most wonderful or even better stay. With warmest regards, Michael Näther
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and exclusive hotel

Posted May 11, 2015
Pros: the privacy at the villas
Cons: Prices
Nice and spaced Villas with excellent service. The Hotel by itself is impressive. Food and beverages expensive
Comment from Hotel Management
Jun 3, 2015 by Michael Näther, Hotel Management
Dear Guest: We are happy to know that you enjoyed the privacy and comfort our your villa and the service provided by our people. Hoping to yo be able to welcoming you back, we send our warmest regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Monterrey, Mexico

Banyan Tree always delivers

Posted Apr 28, 2015
Pros: Service level is top notch and has a great atmosphere.
Cons: The whole hotel is embodied by the Mayakoba Mangrove, this is amazing, but it does attract a lot of mosquitoes, not a lot to be done anyway.
Location: Great golf course, tour of the mangrove lunch or dinner at the Rosewood and you do have Quinta Avenida at Playa del Carmen nearby.
This time we only stayed for one night at Banyan Tree. We had been in cancun for two nights at Fairmont Mayakoba for a wedding. We where planing to stay until Monday in cancun and we managed to check out from Fairmont to go right next door to Banyan. We had stayed before at Banyan and never at Fairmont, we thought it would be a similar experience. Leaving for only a night at Banyan entails everything I have to say of how good it is. Since the moment they receive you at the main entrances. Check in by the lobby with green juice, and final check in at your villa. You can stay at your villa and don't leave enjoying your private HUGE plunge pool, or decide to go out and have dinner at one of their restaurants like Saffron for a top Thai dinner experience.
Comment from Hotel Management
Jun 3, 2015 by Michael Näther, Hotel Management
Dear Guest: Thank you for your gracious comments. We are delighted to know that you enjoyed the comfort of your private villa, the service provided by our people and the food in our restaurants. Hopefully we will be able to welcoming you back soon for a little longer than just one day and create another memorable experience. With warmest regards,