Ratings based on 172 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

The Banyan experience lives on in Mexico

Posted Aug 24, 2014
Pros: The staff, nature and general tranquility
Cons: Dining options
Location: Playa del Carmen for more dining options
Our first visit to Mexico and we thought we would try a trusted hotel chain. We were not disappointed. For those wanting great weather, pampering, a dose of nature and a good beach, the Banyan tree is the answer. The walk to the beach from the main hotel could be a little daunting for some, but we did it a coupe of times a day and really enjoyed the wonderful wildlife in the lagoons. Staff were brilliant if a little over attentive sometime due to low occupancy. Downsides - beach had a little seaweed which staff dealt with daily - because of low season, hotel had a conference full of guys which made the peace of an excellent Banyan breakfast a little like a staff canteen - The dinner choices are a little limited but of very high quality but a taxi ride away is excellent Playa del Carmen Upsides - the staff, the villa tranquillity, nature, food and of course the spa And if this was a low wet season, we hardly saw a cloud and no rain the whole week. Overall - excellent
3 out of 5
by A verified traveler from L

So wanted to love it!

Posted Aug 19, 2014
On arriving - AC not working in room so floor is wet. Outside lights by private pool and roof deck not working. Jets in private hot tub not working. Ladies slippers by bed when I'm a guy. No dinner reservation till after 9pm. Spa closed early so couldn't use. Public areas not maintained well - floorboards up and peeling railings everywhere. Trash left in trees and public walkways . Tiles missing in hot tub. Wood not maintained on bungalows by lagoon so looks scruffy. Staff and food excellent, obviously owners not investing in the Banyan Tree to keep it maintained as you would expect from expensive luxury resort. They need to learn from Aman resort!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 13, 2014
Absolutely loved staying there. Great Hotel, Great Staff, Exceptional views of the ocean. Clean beaches... Loved the golf course. Great Spa service. Good food and a variety of cuisines! LOVED every minute of our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Quiet getaway

Posted Jul 27, 2014
This a a great hotel if you are trying to actually have real rest and relaxation. Not an all inclusive mega resort. Private pool with the villa was a great way to spend alone time with the spouse. Great food and great service. I like this hotel better than the rosewood mayakoba.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

A honeymoon getaway in Paradise!

Posted Jul 11, 2014
From the moment you step out of your transport, you are treated like there is no other guest there but you. Tranquility is their business and they do it VERY well. Look for our host Vicenté, he was wonderful! Visited June 29th to July 4th 2014
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2014
Awesome as always! Third visit and always same experience.
5 out of 5
Recommended
for Couples
by Juan from Washington dc

Posted Jun 10, 2014
Excellent and beautiful hotel, great staff and the rooms are great. Recommended to go as a couple with no kids. The food was great.
4 out of 5
Recommended
for Couples
by Greg from Houston, TX

A quiet sactuary in the middle of the jungle.

Posted Jun 4, 2014
Pros: The serene location and the overall layout. We are not those people who want to be in the crowd, this hotel's layout made all the difference.
Cons: Better service for issues out of our control.
Location: Everything was with a 10-15 minute drive; this included Xplor, Xcaret, Yucatan ATV Explorer (Highly Recommended)
I have traveled extensivley and i have to say this is a place that has met almost all of the expectations from the location, the design, the amenties, and the layout. There is a little to be left desired from a service perspective, we had puddled water in our villa upon arrival and each day it rained heavily more. I felt that this could have been handled differently by offering us other villa or regular checkins as promised each day it rained. But we managed to take care of it daily with some 30 odd towels. Besides that everything else was fine. They could use a few more golf carts for pick-ups, but they did have bikes for rent.
5 out of 5
Recommended
by Rbjr from Pittsburgh

Outstanding

Posted Jun 1, 2014 on Hotels.com
First time to banyan tree resort, loved it Very much, 30 anniversary was soooo special because of the class of this place. You get what you pay for. Grounds so beautiful, Beach was only short fall. Rbjr Pittsburgh PA.
5 out of 5
Recommended
for Everyone
by Mauricio Pinto

Luxury, indulgence and beachside.

Posted May 31, 2014
Overall the hotel was excellent. My only recommendation would be to have a more financially feasible restaurant available. The only way to dine in this hotel is to pay a hefty fee. The dining in the hotel was absolutely amazing, however for a long state the price of the stay overall can build up as you eat. The spa is fantastic. The beach is beautiful. If you want to pay a little more the rosewood mayacoba is a little bit better. This hotel was fantastic, will come back likely in the next year. I recommend looking with breakfast included. We took a bottle of wine and vodka and saved on alcohol in our room. Overall, you pay a big price tag for your stay but it is well worth it if you want total indulgence and luxury. Again, I highly recommend.