Ratings based on 394 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by Gene from Mo

Barcelo Maya Beach

Posted May 23, 2014 on Hotels.com
Such a great experience for a first time visit, we were very pleased!
5 out of 5
Recommended
for Couples
by Marg G. from USA

Fabulous location

Posted May 22, 2014 on Hotels.com
We are New Zealanders living in the US and exploring the Americas as much as we can. Our holiday in Mexicio was a real highlight. My husband and I love snorkelling and we took advantage of the beautiful clear water to see turtles, stingrays and 100s of colourful fish within metres of the hotel beach. It was magical and so convenient. The hotel pools looked very nice but we enjoyed swimming in the sea so much that we didn't try the pools at all. We also were very impressed by the history of this area and were fascinated by the sites at Tulum and Chichen Itza. The food, drinks, service and general ambience of this hotel were all great and we thought it was one of the nicest holidays we have ever had.
4 out of 5
Recommended
for Everyone
by A verified traveler

HOCKEY FANS

Posted May 21, 2014
Everything was fine, maid service was excellent. We tipped unlike majority of other tightwads. Hockey on cable tv was a problem. Seems like there are a good percentage of Russians, Canadiens, and Americans, that are play-off fans of this sport are not amused of the soccer, instead of hockey ,showing .The bar management has day to day amnesia, and put on soccer instead. JUST WAIT..... yesterday we tipped you and your bar maids, generously, and now you don't. remember. maybe a course in customer service would be helpful. Curious about their tequila shop,?? we'll avoid it like the plague. Has low grade tequila at premium prices. Check tequila.net and print up the top 25 tequila's,....which this place has none on your printed list....lol...GREAT PLACE, .GO AND ENJOY
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place! I recommend it

Posted May 12, 2014
We stayed at the Barcelo Maya Beach resort in the junior oceanfront suite. It was absolutely great for a relaxing vacation.
5 out of 5
Recommended
for Couples
by Zoolander from Minn

Beautiful beaches

Posted May 12, 2014
Pros: clean, friendly staff
Cons: i cant think of anything, it was a perfect vacation
Location: kayaking was our favorite
went here for a friends wedding, it's absolutely gorgeous
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2014
This place is awesome! We stayed here for 5 days and had a really fun, relaxing time. The staff is great, and the food is delicious!
5 out of 5
Recommended
for Everyone
by Georda from Alberta

Beautiful beach

Posted May 3, 2014
Pros: Cleanliness, location, staff and beach.
Cons: Missed the mini putt and golf. Would like to see it put back in.
Location: Location excellent, very good variety of tours to go on. Especially love the swim with the daulphins that was added to the resort this year.
Very relaxing resort. The staff were excellent and ready to help in any way they could.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2014
Felt I didn't recieve much infro on things to do iinside and outside of resort. Asked forit but I guess not the right people.
5 out of 5
Recommended
for Everyone
by DJ from Maine

Beautiful beach and nice hotel

Posted Apr 11, 2014
Sunshine, surf, and relaxation abounded, exactly what we went for. Pool area is noisy but easy to avoid if you prefer the serenity of a quiet beach. We loved it!
5 out of 5
Recommended
for Everyone
by Chris

Barcelo Maya Beach Hotel - Master Suite in Tulum B

Posted Apr 1, 2014
Pros: The staff are friendly and nice, they will do anything for you. The beach is great, nice sand and stretches for a few km with great palm trees.
Cons: The food at the buffets could be improved but overall was ok.
Location: The shuttle ride to the resort is about an hour from the airport. We went to Playa del Carmen, Cozumel and the Tulum ruins.
We arrived on March 18th and were greeted at the Club Premium check in area. We were greeted with a drink and the check in was Nice and quick. We booked a junior suite with a King bed and when we went to the room there were two double beds, AC did not work and the lock on the balcony door did not work. I talked to the manager and we were moved to a master suite which was spacious and cold since the AC worked. The suite is great and I highly recommend it, we will book the suite next time if we go back to the hotel.