Ratings based on 389 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2014
This place is awesome! We stayed here for 5 days and had a really fun, relaxing time. The staff is great, and the food is delicious!
5 out of 5
Recommended
for Everyone
by Georda from Alberta

Beautiful beach

Posted May 3, 2014
Pros: Cleanliness, location, staff and beach.
Cons: Missed the mini putt and golf. Would like to see it put back in.
Location: Location excellent, very good variety of tours to go on. Especially love the swim with the daulphins that was added to the resort this year.
Very relaxing resort. The staff were excellent and ready to help in any way they could.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2014
Felt I didn't recieve much infro on things to do iinside and outside of resort. Asked forit but I guess not the right people.
5 out of 5
Recommended
for Everyone
by DJ from Maine

Beautiful beach and nice hotel

Posted Apr 11, 2014
Sunshine, surf, and relaxation abounded, exactly what we went for. Pool area is noisy but easy to avoid if you prefer the serenity of a quiet beach. We loved it!
5 out of 5
Recommended
for Everyone
by Chris

Barcelo Maya Beach Hotel - Master Suite in Tulum B

Posted Apr 1, 2014
Pros: The staff are friendly and nice, they will do anything for you. The beach is great, nice sand and stretches for a few km with great palm trees.
Cons: The food at the buffets could be improved but overall was ok.
Location: The shuttle ride to the resort is about an hour from the airport. We went to Playa del Carmen, Cozumel and the Tulum ruins.
We arrived on March 18th and were greeted at the Club Premium check in area. We were greeted with a drink and the check in was Nice and quick. We booked a junior suite with a King bed and when we went to the room there were two double beds, AC did not work and the lock on the balcony door did not work. I talked to the manager and we were moved to a master suite which was spacious and cold since the AC worked. The suite is great and I highly recommend it, we will book the suite next time if we go back to the hotel.
2 out of 5
by Beth from South Carolina

Not worth the money :-(

Posted Mar 31, 2014
Pros: I liked the beach, landscaping, and shopping area.
Cons: INTERNET! Food Venue Choices! Drink quality!
Location: We really enjoyed leaving the resort and going to XCaret. We took a taxi one afternoon into Playa Del Carmen for shopping and enjoyed that as well!
This resort was lacking in quality in the areas of drinks (watered down and all made with the same coconut slushie base), resturaunt choices (they led you to believe there are 5 resturaunts to choose from but in reality there are only 2 (Mexican and Spanish) and the others you have to pay 25.00 per person to go to and also in things that are open after 10 pm. Also the in room refrigerator that they sometimes stock (supposed to be everyday) never cooled anything off. Also the internet is in need of a server update for sure. First it peeves me to have to pay for internet in this day and age. It is such a needed service for alot of people who travel and it should be offered in the all inclusive stay, however, this internet is pricey..about 11.00 per day and limited to one device at a time for usage, which was ok, however, you could not access the internet from your room. The only places we could get it to work was in the lobby and at the pool. The property itself was very nice and well upkept. The beach was very nice. And the water beautiful, although, there is a coral ridge that runs across about 15-20 feet into the water. Cuts your feet!
5 out of 5
Recommended
for Everyone
by sophie from Toronto

Lovely well decorated resort

Posted Mar 21, 2014
Pros: the service is very good. The hotel itself is beautifully decorated and the gardens are really clean and lovely.
Cons: I experienced few times noises during the night. Teenagers and young adults messing around.
Location: The private Coba tour was awesome. The Dophinaris was a great expreience for my kids.
Lovely clean resort with a very friendly helpful staff. Nice beach and pool.
5 out of 5
Recommended
for Everyone
by Bryan from Orange City, Iowa

Second time there. Had a fantastic time!

Posted Mar 13, 2014
Pros: We liked it all, but the Beach has to be the best!!
Cons: The only thing we thought could be improved on was the band could turned down a little so that the vocals at the entertainment would be awesome.
Location: We went shopping in Playa and on an excurtion to zip line, snorkel, repell and 4 wheel. It was awesome.
Although this was our second time to stay at Barcello Maya Beach, it was like the first time. Staff, grounds, room, food, ala carts and especially the BEACH were fantastic. We have found that the trip is what you want to make of it. Oh, did I forget the entertainment, the vocals were awesome, they were very profesional. We loved our stay and will go back again. Bryan and Bev
4 out of 5
Recommended
for Everyone
by Patricia from Chicago IL

Nice hotel but staff a bit unhelpful

Posted Mar 12, 2014
Overall we had a nice vacation. The room is comfortable and clean. The grounds are well kept and the beach is beautiful. We did have a little bit of trouble with the staff. We asked several staff members about activities that were posted but received wrong information or sometimes they simply didn't know. And yes, these were part of the entertainment team who should have been able to answer our questions. But overall, we had a nice stay and we would return again. This was our second stay at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great long weekend getaway!

Posted Mar 4, 2014
This was our 2nd time staying at the Barceló. Obviously we had a great 1st experience - so we chose to go back! Great service, beautiful property, clean rooms, lovely beach and relaxing pools. Will definitely go back soon!