Ratings based on 758 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice and convenient

Posted Aug 6, 2014
Pros: I liked its food and two person showers.
Cons: Changed the bed sheets everyday to reduce the smell.
Location: Lots of activities near by
I enjoyed my stay at Barcelo Hotel. Good food and beach access was convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston Tx.

The service is outstanding.

Posted Aug 6, 2014
Cons: Bathrooms need improvement.
Location: The location is great 20 minutes is Playa del Carmen and lots of water parks and shopping and things to do. Xel- ha, Xcarer, Xplor, Tulum are close.
This is our 4th time there and we always have a great experience. Food is great. Service is wonderful. The only thing I noticed this time around is that the public restrooms are in bad shape, the use is massive and some doors don't lock and others get stuck, ect. Water sports like kayak, sailing and water bikes are included and fun. No doubt you will definite enjoy your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall nice hotel

Posted Jul 27, 2014
Nice hotel.. Night Shows late and not great... Beautiful ocean.. Good food... Nice staff... Overall nice stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Beautiful Resort with Top Notch Food

Posted Jul 26, 2014
Pros: The layout, the pool, and the food.
Cons: The only thing they're missing is an upscale spa. They are building another property on the grounds, so I hope they're adding one
Location: You can shop in Playa Del Carmen, visit the ruins, parasail, ATV jungle trips, and visit the cenotes which are incredible.
We went there for our annual anniversary trip. We travel a lot and have been to many wonderful resorts and hotels (like the Four Seasons on the Big Island and Maui last year). We'd been to a Barcelo twice before, so we expected it to be nice, but it exceeded our expectations. It was a beautiful resort that was elegantly designed with wonderful pools and a nice beach. We live in Chicago, so we're used to fantastic food. The Barcelo did not disappoint us. We had fresh seafood everyday with a wide variety of other choices and restaurants on a daily basis.They had nightly entertainment and an elegant bar area that was open 24 hours. The staff was friendly and very hard working. We had the deluxe package, so we had access to everything and visited the other properties in the complex. We will definitely be back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2014
The wait staff was fantastic. The hotel itself was beautiful. Perfect for families and even couples.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Beach is superb for snorkeling!

Posted Jul 21, 2014
Pros: Property grounds, pool, beach, food and drinks
Cons: check in time took over 1 1/2 hours . You need more staff at lobby desk.
Location: 20 minutes away from Playa del Carmen 10 minutes away from Xcaret
I have stayed in several all inclusive hotels in the Cancun area, and this is by far the best one!!! Excellent customer service, beautiful property grounds, Excellent food and superb beach. The pool is awesome as well! Kids club keeps them entertained for hours, and the kids waterparks in the Maya Palace and Beach Palace were very nice. It's the perfect place to relax and unwind. I will be back for sure next year............
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved the Experience

Posted Jul 15, 2014
Pros: Beautiful place with amazingly nice staff.
Cons: Room temp. on the upper floors can sometimes be a little warm and frig does not work well.
Location: Abundant excursions within 30 minutes drive.
We have stayed at this resort twice. One note; the higher you room, the higher the temperature. We noticed this on our first visit because we were with another couple. On our second trip we traveled with three other couples. Two couples had ground floor room, one had second floor and we had third floor. Both of the ground floor rooms had to actually turn of the air, the second floor room was very nice and the third floor room was comfortable but felt a little warm at time. The only other negative about the rooms is that the frig doesn't make anything actually cold. Obviously we love staying here. The rooms and grounds are absolutely beautiful. The staff are amazingly nice an always helpful. The beach is perfect with abundant wildlife. While snorkeling I saw sea turtles, three species of sting ray, and many fish.
4 out of 5
Recommended
for Couples
by A verified traveler from Dallas, TX

HUGE resort but beautiful!

Posted Jul 14, 2014
Pros: Beaches
Cons: The actual rooms were nice but the beds were like sleeping on a box spring. Even after partying all night, we had a hard time falling asleep.
Location: Never left the resort we loved the beach so much!
This place is MASSIVE! The beach and pools were amazing but be prepared to walk A LOT!!! We are slight travel snobs, so if you aren't picky, you will probably think this place is amazing. It was just too big for us and way too many people. The views and beaches were absolutely incredible thought and we spent all our time there!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Beautiful beach front, secluded resort

Posted Jul 12, 2014
Loved this place, very family and couple oriented, set back in the jungle on huge beach front lots. Great shows and multiple resort access. Beautiful.
1 out of 5
by A verified traveler from Whittier, CA

Family/Friend/WeddingMoon Vacay

Posted Jul 10, 2014
Pros: Beach was amazing
Cons: Beach Bar, Add waiters/waitresses to beach area. Add more employees to serve all guests. Train all employees to be extra friendly.
Location: The location was perfect near all excursions. Resort was too huge with not enough waiters and waitresses to serve all guests.
Horrible Customer Service! Club Premium does not have enough staff to handle all guests checking in. Resort is extremely under staff! The staff members they do have are very short and rude, not friendly at all. You can easily tell they are not happy with there JOB! Body language and Facial expressions say it all.... They should be smiling and should be friendly and happy. Not Snobby and Bitter. I feel bad for them!