Ratings based on 858 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tennessee

Exceptional Hotel in Riviera Maya

Posted Jan 31, 2015
Pros: Everything
Cons: We really cannot find any faults with this hotel or property or staff.
Location: This hotel and property are so extensive and include just about anything you would want to do at a beach front resort.
We stayed at the Barcelo Palace with the Premium Deluxe Package. The hotel and staff were exceptional!! This hotel property is beautiful and is perfectly maintained with beautiful white sand beaches, extensive garden areas, plenty of shopping areas, as well as numerous bars, restaurants and pools that run throughout the property. We were very pleased with our room as well as all of the amenities included in the Premium Deluxe Package which literally includes any and everything you could possible want. We would highly recommend this hotel.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Ann Arbor, mi

Perfect - relax no worries

Posted Jan 29, 2015
Pros: it is quiet, relaxing, and well managed. Premium all inclusive with great staff
Cons: maybe a little more Mexican culture... food & music
Location: Tulum is a good trip
3rd visit. Mile of private beach, great food, adult pool, premium drinks..... just do not fly Spirit Airlines. ... they can ruin your vacation
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Full of amenities and right next to the beach

Posted Jan 27, 2015
Cons: I was not really aware of all the things you are able to do (classes/schedules/food). It would have been much more pleasant if I was informed at chkin
I sadly had a very short stay at the hotel. I had two full days but one of them was full of wedding events. The hotel has plenty of amenities, from dolphin shoes to exclusive restaurants to buffets. There are scuba lessons, classes on using recreational equipment. Lots of water sport equipment for guest use without any additional cost.
5 out of 5
Recommended
for Families
by A verified travelerfrom Nashville TN

A Perfect family Vacation

Posted Jan 25, 2015
Pros: How VERY clean it was
Cons: The food
Location: We never left the hotel grounds - everything that we needed was right there
This was our first Vacation with my daughter her husband and our 2.5 year old Grandson. The hotel was perfect everything was right there we did not have to go anywhere else. Unfortunately my grandson got sick but there was a 24 hour medical clinic in the compound. Everything worked out and he had a great time.
5 out of 5
Recommended
for Families
by A verified travelerfrom New York

Great stay.

Posted Jan 23, 2015
Pros: Loved the staff and the adult pool.
Cons: More activities.
Food was outstanding and the buffet offered many choices.
Comment from Hotel Management
Jan 24, 2015 by Barcelo, Hotel Management
Dear Traveler, Every day our team strives to provide the best service and facilities to our guests; we are glad to know that you were delighted with the food and the variety Please visit us soon!!! Cordial greetings, Customer Service Barceló Maya Palace Deluxe
5 out of 5
Recommended
for Couples
by A verified travelerfrom New York, NY

Beautiful, massive resort

Posted Jan 22, 2015
Exceptional service, food quality, beach. Extremely clean throughout, which was very impressive given how huge the resort was. It is connected to 4 sister resorts. This is the best of the 5. Dinner reservations were easy - we tried every restaurant and you could make reservations in one go for each night of your stay. French restaurant was the best. As others have said, buffet options were plentiful. There were actually two buffets you could pick from - the International one and the Mexican one. During the day there is also a smaller buffet open. All overlook the ocean. All restaurants, shops, and the lobby are in one building, so try to stay near that one (ask for a map before they assign your room).
Comment from Hotel Management
Jan 25, 2015 by Barcelo, Hotel Management
Dear Mr. Jason, First of all receive our greetings and thanks for sharing your experience with other travelers. Our main goal is that all our guests have a pleasant stay and a happy return home, therefore we are pleased to know that you enjoyed your holiday. Have a nice day and look forward to serving you in the future!! Best regards from Riviera Maya, Customer Service Barceló Maya Palace Deluxe
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Buenos Aires, Argentina

Outstanding stay!!

Posted Jan 17, 2015
Everything is amazing with this hotel, the environment, the service, the food. Specially the attitude of staff towards guests. The only drawback is that the beach is somehow "rocky", very beautiful, but filled with rocks (only the palace, the other barcelo hotels seem to have nicer sand). On the up side, you have an excellent snorkel tour, right of the beach!!
Comment from Hotel Management
Jan 25, 2015 by Barcelo, Hotel Management
Dear Mr. Mariano, We thank you for your valuable comments, since they help us to constantly improve. We are glad that you were pleased with the service, food and environment, as to the beach, we have more than 2km. as you mention some areas with beautiful white sand and other rocky areas to practice snorkel or other activities. Please do not hesitate to choose Barceló Maya Palace Deluxe to spend your next vacations. Sincerely, Customer Service Barceló Maya Palace Deluxe
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Paso Robles, CA

Romantic Anniversary Retreat

Posted Jan 15, 2015
Wonderful location, well kept grounds and structures, beautiful beach and pools, very good food, friendly staff. Three Suggestions: 1) offer a no-alcohol option for non drinkers. 2) Change the concierge service to hotel in-house (their pursuit of commissions get in the way of good and honest service. 3) The French restaurant is great, the Caribe and Brazilian restaurants are both quite mediocre - rethink their use. Overall, had a wonderful time... thank you.
Comment from Hotel Management
Jan 25, 2015 by Barcelo, Hotel Management
Dear Jim & Terry, Thank you very much for your positive comments and your valuable suggestions; we are very happy to know that you had a wonderful stay!! Regarding your comment about the drinks, not only have drinks with alcohol, if not also without alcohol, only is necessary to request it to the bartenders and they can gladly recommend and prepare a delicious drinks without alcohol. Please be assured that your suggestions are taken very seriously in order to improve and exceed the expectations of each of our guests we have the pleasure of attending daily. At Barceló Maya Palace Deluxe we remain to your service and hope to host you in the future!!! Best regards, Customer Service Barceló Maya Palace Deluxe
5 out of 5
Recommended
for Everyone
by A verified travelerfrom colorado

Amazing hotel great water parks and beach

Posted Jan 7, 2015
This was our 7th time at this Barcelo- Great for families- I would stay at palace so you can go to all the resorts and resturants I would book direct transfer from air port to hotel with lomas travel!
Comment from Hotel Management
Jan 19, 2015 by Barcelo, Hotel Management
Dear Ms. Melissa, On behalf of each of the people that we work for Barceló Maya Palace Deluxe we very much appreciate your feedback and preference. We remain to your service!! Customer Service Barceló Maya Palace Deluxe
5 out of 5
Recommended
for Everyone
by A verified travelerfrom orange county, ca

Posted Jan 7, 2015
From the manicured gardens, to the pristine pools and the excellent a la carte restaurants (we tried six different ones), this resort was the perfect setting for my wife, my one-year old and myself to relax, indulge, and celebrate the new year. We will definitely return for a third trip. Thanks, Barcelo.
Comment from Hotel Management
Jan 19, 2015 by Barcelo, Hotel Management
Dear Mr. Fernando, Thank you very much for your positive comments about the service and facilities, as well as your recommendation and loyalty. It will be a pleasure to host you once again in this beautiful place. Warm regards, Customer Service Barceló Maya Place Deluxe