Ratings based on 843 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Hotel

Posted Dec 17, 2014
Pros: Food, Amenities
Cons: Free Wifi
Love the place, perfect location to enjoy your wedding
Comment from Hotel Management
Dec 18, 2014 by Barcelo, Hotel Management
Dear Mr. Diego. I appreciate you taking the time to send us your comments and we are pleased to know you had a very enjoyable holiday in this place. I hope you give us an opportunity of serving you again in the future. Thank you for contacting us through our social media. Sincerely, Armando Becerra M. General Manager Barceló Maya Palace
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Beautiful hotel

Posted Dec 16, 2014
Pros: - beautiful and luxurious - Amazing pools - staff is extremely friendly - food is delicious - high end liquor Cons: - no free wifi - even paying the $10 fee daily for the wifi the reception is really bad - guest service line not answered - restaurants have very limited hours - activities in the hotel end at 5 pm, no exceptions (ping pong table, pool table, bingo, etc)
Comment from Hotel Management
Dec 18, 2014 by Barcelo, Hotel Management
Dear Mrs. Natalia. I have carefully read your comments and it is a pleasure to know that your holiday with us was amazing. it is important for us to know your feedback thanks to them makes us constantly improve. About the extra charge for wifi, we are analyzing whether it could be included in the all inclusive package . Yours sincerely Armando Becerra M. General Manager Barcelo Maya Palace
5 out of 5
Recommended
for Everyone
by A verified traveler

Barcelo maya palace

Posted Dec 16, 2014
Hôtel excellent, belle plage, jeux d'eau pour enfants et nourriture excellente. Le seul problème est le transport de l'aéroport à l'hôtel qui n'est pas inclus lorsqu'on réservé via expedia. Nous avions appelé à expedia et au barcelo maya palace et pas moyen de réserver un transport, on a dû se débrouiller seuls lorsqu'on est arrivé sur place. Tarif très variable pouvant aller jusqu'à 300$!!!
Comment from Hotel Management
Dec 20, 2014 by Barcelo, Hotel Management
Dear Mrs. Marie Helene. We have carefully read your comments and we are pleased to know you had a very enjoyable holiday in this place. About the transfer, on our website (www.barcelo.com) we have some packages (hotel & transfers) with the next promotion: “If you stay a minimum of five nights , we offer free transfer Airport – Hotel - Airport , this service is offered in shared transport (carpool), between the hours of 08:00 and 21:00 (Local mexican time). All arrival and departure transfers outside these hours of operation shall be considered a private transfer and it will have an additional charge, the information of you arrival and departure must be submitted 48 hours before arrival.” Thank you in advance for choosing us and I hope in the near future give us the opportunity to visit us again. Best regards. Armando Becerra M. General Manager Barcelo Maya Palace
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbus, MI

Beautiful hotel

Posted Dec 11, 2014
Our stay was very good.The grounds and facility are beautiful and well kept. Size of the pool was incredible. The food was just okay. The biggest complaint we had is when you leave the room the air-conditioning turns off due to occupancy sensors. Room is very humid and uncomfortable. On the positive side the facility was very clean and service was good.I would also say not quite enough activities for small children 5-10.
Comment from Hotel Management
Dec 14, 2014 by Barcelo, Hotel Management
Dear Guest. On behalf of all the staff I would like to thank you for the time you took to write these comments. About our facilities, we are honored to know that we could make your stay a memorable moment, and we hope you can be like came back to this hotel. Regarding the activities for teenagers, it is a pleasure to inform you that soon we will have more fun for young people like a pool of water slides and Surfing, disco for teenagers, bowling, sport bar, etc. I hope you visit us again to enjoy these activities. Thank you for contacting us through our social media. Sincerely, Armando Becerra M. General Manager Barceló Maya Palace
4 out of 5
Recommended
for Families
by A verified travelerfrom Kamloops, BC

Beautiful place and lots to do!!!

Posted Dec 11, 2014
Pros: The beach, water and palm tree's were breathtaking. The water activities were super and the pools spectacular!
Cons: The quality of the food needs to be improved. The buffet was much the same every day and the food was consistently luke warm. Restaruants are good!
Location: Free water sports, Lots of planned activities every day, playa del carmen is 20 minute cab. All excursions are within 30 minutes. Best beach!
We spent 15 days here and we did not leave the hotel once! We didn't need to! Being in the Palace allowed us to go to all of the hotels and restaurants that connect by pathways. The place is huge but I could walk easily from the Palace to the Beach hotel in less than 15 minutes. Check-in - was easy and because we are "Elite Plus"members, we were upgraded to "club" which included free internet, free room service and free "VIP" access to the disco (which we did not go to but the "kids" said was awesome). We booked a week's worth of restaurants at that time which I would recommed you do asap. Some restaurants are closed some nights and restaurants at the other hotels fill up fast. Rooms - Beautiful! Pools - Stunning! The "Adult only" pool was so peaceful. The main pool, a lot of fun and tons of loungers. If you have little kids there are great kids pools that looked like like a lot of fun! Beach - Gorgeous! Best beach I have been on. Warm ocean water, white sand and swam with turtles!!!! Grounds - Immaculate! All the flowers were coming out and water features everywhere Employees - Superb! They all were very helpful, smiling and looked like they enjoyed work Activities - Tons to do! Lots of water sports, planned activities and games Food - Mediocre. Buffets were good but food luke warm. Restaurants were very good. French the best!! If the food was better (and we are foodies) this hotel would have been a 5 star!!
Comment from Hotel Management
Dec 14, 2014 by Barcelo, Hotel Management
Dear Guest. I have carefully read all your comments and first of all I want to thanks the time you took to write all your good experiences that you and your family lived, it is flattering to know you had a wonderful holiday. Absolutely we have great facilities where all our guests enjoy a lot of them, like a beach more than a mile long with different areas with soft sand, rocks to snorkel and swim with great fish and turtles, large pools for adults and children with slides, a large variety of restaurants and bars, etc.. It is noteworthy that such comments greatly encourage all staff makes every effort to obtain the satisfaction of all our guests. Thank you in advance for choosing us and I hope in the near future give us the opportunity to visit us again. Yours sincerely Armando Becerra M. General Manager Barcelo Maya Palace
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ottawa

Amazing amazing amazing resort

Posted Dec 7, 2014
Stay at the Barcelo palace deluxe...pay for the club premium, it is par far worth it...you will jot be disappointed. Loved it!
Comment from Hotel Management
Dec 9, 2014 by Barcelo, Hotel Management
Dear Miss Ally. I appreciate you taking the time to send us your comments and it is a pleasure to know that your holiday with us was amazing. Thank you in advance for choosing us and I hope in the near future give us the opportunity to visit us again. Yours sincerely Armando Becerra M. General Manager Barcelo Maya Palace
5 out of 5
Recommended
for Families
by A verified travelerfrom Chicago, IL

Terrific Family Vacation

Posted Dec 7, 2014
We had the most wonderful vacation. The resort was perfect with many engaging activities for the entire family, like snorkling, sailing, kayaking, beach volleyball, water polo, table tennis, pool, shuffle board, chess, soccer, group water aerobics and daily Zumba. The hotel staff was very engaging and organized many activities and fun games, it was a blast! We especially enjoyed the snorkling where we saw turtles, squid, many colorful fish and my favorite, a French Angel Fish. We brought our own gear so it was convenient and sanitary. We took sailing lessons and then we went out in one of the Katamaran's. It was spectacular! The resort was clean and well kept. The grounds and pools were so beautiful. The food was good, we ate everything at the restaurants and buffets and no one became ill. The Caribe Restaurant was our favorite and we also enjoyed the French Restaurant.
Comment from Hotel Management
Dec 9, 2014 by Barcelo, Hotel Management
Dear Mr. George. I have carefully read all your comments and first of all I want to thanks the time you took to write all your good experiences that you and your family lived, it is flattering to know you had a wonderful holiday. Absolutely we have great facilities where all our guests enjoy a lot of them, like a beach more than a mile long with different areas with soft sand, rocks to snorkel and swim with great fish and turtles, large pools for adults and children with slides, a large variety of restaurants and bars, etc. I hope you give us an opportunity of serving you again in the future. Yours sincerely Armando Becerra M. General Manager Barcelo Maya Palace
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Westborough MA

Beautiful location, nice beach, excellent food,

Posted Dec 6, 2014
Pros: it has class.
Location: Visit PLAYA DEL CARMEN for shopping. Take a trip to Tolum
we had a wonderful stay; A la carte restaurants (Brazilian, Coral, and Mexican were the best). The room was clean, bed was comfortable, staff was superb!
Comment from Hotel Management
Dec 9, 2014 by Barcelo, Hotel Management
Dear Mr. Algis. It is noteworthy that such comments greatly encourage all staff makes every effort to obtain the satisfaction of all our guests. Thank you in advance for choosing us and I hope in the near future give us the opportunity to visit us again. Yours sincerely Armando Becerra M. General Manager Barcelo Maya Palace
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Got married here

Posted Dec 2, 2014
Pros: Everything
Cons: Nothing!
Location: Lots of activities to do near by. We went to Telum Runis, Chichen Itza, sailing out of Purto Adventurs & Xplor park (highlight of trip don't miss it!
My Wife and I got married here on 6/7/14 with 32 of our friends and family. Everyone was raving about this hotel, and they all want to go back again soon! The food is great, beaches breathtaking, pools are huge, staff is friendly! Couldn't ask for anything better!
Comment from Hotel Management
Dec 3, 2014 by Barcelo, Hotel Management
Dear Mr / Ms. JGunther, It is very gratifying to know that your stay was pleasant thanks to the quality of our services and facilities. We look forward to assist you and your family or friends once again in this beautiful paradise. We are at your service and wish you happy holidays!! Best regards, Customer Service Barceló Maya Palace Deluxe
Comment from Hotel Management
Dec 3, 2014 by Barcelo, Hotel Management
Dear Mr / Ms. JGunther, It is very gratifying to know that your stay was pleasant thanks to the quality of our services and facilities. We look forward to assist you and your family or friends once again in this beautiful paradise. We are at your service and wish you happy holidays!! Best regards, Customer service Barceló Maya Palace Deluxe
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mg

Awesome pools n gorgeous beach Buffett was delico

Posted Nov 28, 2014
Rooms need updating Loved the updated bathrooms-- very modern n contemporary bathrooms even the public restrooms were modern n contemporary Rooms were muggy whenever u first entered bec of the humid weather Buffett n reservation restaurants were excellent!!
Comment from Hotel Management
Nov 30, 2014 by Barcelo, Hotel Management
Dear Guest. I have carefully read your comments and it is a pleasure to know that your holiday with us was amazing. It is important for us to know your feedback thanks to them makes us constantly improve. I hope you give us an opportunity of serving you again in the future. Yours sincerely Armando Becerra M. General Manager Barcelo Maya Palace