Ratings based on 907 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom a

Nice hotel food is great

Posted Apr 12, 2015
Bit the beds are horrible , it's like sleeping on a. Rock . Going to sleep was terrible . And my fridge in my room was NOT working , called twice and it was not fixed . And they also gave me the wrong room wanted a room with 2 bed I got one . I was told it would be a other night before I got what I wanted . Even thou thats what I ordered .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MI

Great place for a family vacation.

Posted Apr 12, 2015
This is our second trip to Barcelo Maya resort, the first one we stayed at the Teopical this time at the palace. We recommend the Palace, the food quality is much better, the facility is more luxurious and the staff very helpful and friendly but some of them didn't speak any English. Overall is a great place to bring a family.
1 out of 5
by A verified travelerfrom Los Angeles, CA

Very disappointed!!! Constant construction noises.

Posted Apr 6, 2015
Pros: The French restaurant was good.
Cons: The managers could be more attentive.
Location: Chichenitza is worth seeing, if you could do a good tour. Which we did not.
We complained about the noise several times and nobody cared. There was construction with heavy machinery from 8am to 6pm, but the Front Desk ignored our complaints. The other big problem was the Chichen Itza tour sold by Vacaciones Barcelo. They were a fraud. It was a bad tour with a bad guide, in which they were constantly trying to sell us things. The deluxe package we paid for did not actually exist. A big disappointment. For this kind of money, you can find much better options in Riviera Maya. Barcelo Maya Palace Deluxe is supposed to be the top of the line; it is not.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Grand Rapids, MI

Great staff!

Posted Apr 6, 2015
Pros: The adult only pool was nice and relaxing.
Cons: More comfortable beds
Location: Great excursion to Coba... included canoeing, zip-line, rappelling and swimming in a cenote.
The staff was great! The adult beverages were awesome. The adult pool was great (and really needed at all locations). The beds were rock hard!
Comment from Hotel Management
Apr 6, 2015 by Barcelo Palace, Hotel Management
Dear Guest KC I appreciate you taking the time to send us your comments and we are pleased to know you had a very enjoyable holiday in this place, We are very happy that you were very pleased with this property. Regarding your comments about the beds, we have a program to change the mattresses for better comfort of our guests. Thank you for contacting us through our social media. Sincerely, Armando Becerra M. General Manager Barceló Maya Palace
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton, Alberta

Nice hotel, friendly staff

Posted Apr 4, 2015
Pros: Friendly staff. Beautiful pool and beach area.
Good food, shows we're not great, shops on property very expensive- sunscreen costs $32.00 USD
Comment from Hotel Management
Apr 6, 2015 by Barcelo Palace, Hotel Management
Dear Ms. Leah-Ann I appreciate you taking the time to send us your comments and we are pleased to know you had a very enjoyable holiday in this place. About the sunscreen costs we will check with our store department. Thank you for contacting us through our social media. Sincerely, Armando Becerra M. General Manager Barceló Maya Palace
5 out of 5
Recommended
for Families
by A verified travelerfrom New York

Nice hotel, very clean.

Posted Apr 1, 2015
Pros: Big pools. Great food. Nice beach.
Cons: Beds softness.
Location: Great location. Didn’t go outside.
Nice hotel, very clean, hotel stuff outstanding. Room conditions excellent. Beds very hard and uncomfortable to sleep.
Comment from Hotel Management
Apr 6, 2015 by Barcelo Palace, Hotel Management
Dear Mr. Jerry. I want to first thank you for the time you took to write all your good experience you had during your visit, it is a pleasure to know that your holiday with us was amazing. Regarding mattresses we have a program to change them and this will improve the comfort of our guests I hope you give us an opportunity of serving you again in the future. Yours sincerely Armando Becerra M. General Manager Barcelo Maya Palace
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2015
The staff was pleasant and very cordial; they aim to please and know they aren't the only show in town.
Comment from Hotel Management
Apr 6, 2015 by Barcelo Palace, Hotel Management
Dear Guest. I appreciate you taking the time to send us your evaluation. Thank you in advance for choosing us and I hope in the near future give us the opportunity to visit us again. Best regards. Armando Becerra M. General Manager Barcelo Maya Palace
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Posted Mar 29, 2015
Great luxury family vacation with young kids (7 and 10). Amazing pools, nice beach. Good evening entertainment, nice restaurants and kids loved swimming with the dolphins.
Comment from Hotel Management
Apr 6, 2015 by Barceló Palace, Hotel Management
Dear Ms. Guest. Thank you for your visit and for your positive review. We are happy to know that you had a great experience. We look forward to welcoming you again in the near future. Best regards. Armando Becerra M. General Manager Barcelo Maya Palace
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Great resort in a beautiful location

Posted Mar 27, 2015
Pros: Facilities and amenities. Location
Cons: Food and restaurant reservation.
Location: Cenotes, amusement parks, archeological, historical sites.
The resort was amazing. Plenty of activities, great pools, beautiful beach. Hotel staff was extremely nice and helpful. Our room was beautiful and comfortable, but a little bit too humid, maybe because it was on the ground floor, not receiving much sunlight. Also, food was good, but not excellent, especially at restaurants. Restaurant reservation was tough, particularly the day of arrival. Available time slots were often either quite early (5:30 - 6:00) or quite late (9:00). I'd suggest to make your reservations for the next 3 nights right upon arrival. We preferred the two buffets: they offered plenty of choice. Wi-fi was at an additional cost. There's a regulation size basketball court next to the tennis courts. That was great for my son who could practice and play every day!
Comment from Hotel Management
Apr 7, 2015 by Barceló Palace, Hotel Management
Dear Mrs. Mima. Many thanks for your contact and your comments regarding your experience at Barceló Maya Palace, we are happy we have exceeded your expectations and you enjoyed your vacations. We will be pleased to serve you again in the future. Best regards, Armando Becerra M. General Manager Barcelo Maya Palace
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay!!

Posted Mar 23, 2015
Recently stayed at the Maya palace deluxe. Beautiful grounds, great food,great service, and great stay. I will be back!
Comment from Hotel Management
Apr 7, 2015 by Barceló Palace., Hotel Management
Dear Guest Thank you for your lovely review of your stay, your holiday was our pleasure and we are glad to hear you enjoyed your stay. We hope to see you again soon here at our resort. Best regards. Armando Becerra M. General Manager Barcelo Maya Palace