Ratings based on 582 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago,IL

Nice hotel with beautiful beach

Posted Jun 9, 2015
Great resort with lots to do. Wonderful pools and beautiful beach. Excellent restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Wedding-vacation

Posted Jun 5, 2015
Pros: The hotel was very clean and the staff very friendly. The entertainment crew was really good!
Cons: The food was somewhat disappointing. The buffets were just ok. The steakhouse wasn't great, but the Japanese steakhouse was very god.
Location: Plan to stay on the resort if possible as the taxi rides are extremely expensive...over $150 for a 20 mile ride.
We went for our niece's wedding. We upgraded our room at check in to a suite. The room was very nice. I would definitely recommend upgrading. There was a hammock on our balcony and a very nice view of the pool and ocean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

It's All About The Beach

Posted May 27, 2015
Pros: The beach & pools were stunning and well laid out - never wanted for anything. Service was outstanding!
Cons: Dinner reservations by phone.
Location: Stayed on resort our entire stay as we had everything we wanted on site.
We are a 'beach people' couple in our 50's and loved our stay at the Tropical. We negotiated our room location at check-in and with a little patience got a superior room where we wanted (behind ocean view away from service road - now under construction) without upgrading. Tried for 3rd floor but could only get 2nd. Room was not at all musty, and had great air conditioning. Pulled the mini-bar away from wall so air could circulate and it chilled drinks very nicely. Some English movies on TV but be aware some channels have adult content after midnight - don't know if parental control available. Our location was perfect, less than a minute to get onto pool deck & beach area. Amazing beach with somewhat rocky entry into ocean, but we managed fine without water shoes. Shade provided by palms so took our breaks at Palmera Grill - excellent service from Luis. Standard buffet quality for 4+ star resort, we find 2 meals a day plenty so either a breakfast or a lunch (not both) aong with the a la cartes keep the buffets from getting boring. Our days consisted of finding a lounger and enjoying the beach & ocean. The resort is laid out great and we were never far from whatever we needed. They keep the beach area quiet and it's a wonderful atmosphere with everyone enjoying the sand, sun, & surf. Drinks are only a few steps away as are the pools with more of a party scene, but very low key throughout our stay. Covered & uncovered paths easy to get around beautiful landscaped grounds.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Bridgewater, MA

Beautiful beach

Posted May 21, 2015
Pros: This hotel offered several other hotels as part of their package so there was more area to explore and eat at.
Cons: Better mattresses
Location: Location was beautiful. Lots of tours available to go to but some do require traveling but is included in tour booking.
The resort was beautiful, staff very friendly and accommodating. Only complain was our bed, mattress not to the quality and comfort expected. Everything is very clean and maintained. The beaches are absolutely beautiful!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Brasil

Simplesmente espetacular

Posted May 21, 2015
Já havíamos nos hospedado no Barceló em Punta Cana e gostamos muito. Escolhemos a mesma rede para nos hospedar em Riviera Maya e simplesmente foi espetacular. Excelente infraestrutura, comida impecável e funcionários treinadíssimos.
3 out of 5
Recommended
for Everyone
by A verified traveler from Olathe, KS

Nice hotel and beach, but....

Posted May 17, 2015
Pro's- nice hotels, good beaches,good food and friendly restaurant,bar staff Front lobby is super slow and under staffed. Con's- WiFi is expensive $12 per day for 1 device @ a time, you only get get 1 ala cart dinner with your all inclusive package unless you pay an upgrade fee, and watch out for the water activities, you only get 1hr. Of snorkeling for free, and must pay for the rest if you do the 3.5 hr. Excursion. Just seems to be added fees to everything extra, website was a little misleading in what we thought we would get to do with the all inclusive package. All and all now that we know how they operate we will be better prepared next time, if there is a next time. We loved the beach area at the tropical.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ usa

Tropical view of gardens staff beach loved it

Posted May 17, 2015
Had a great time food drinks clean beaches great for kids or not wifi could be better
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania, US

Great resort with lots to do for all ages!

Posted May 12, 2015
We were very satisfied with the resort except for two things mainly. 1. We requested a king room and ended up getting two double beds which was very upsetting since we are a couple. We were told that even people there on their honeymoons are in doubles rather than kings (which is ridiculous). 2. Would've liked to control the room temp because it was unbearably cold at times.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
One of the best experience I've ever had in a resort
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
excelente todo y el lugar es hermoso .............................................................................................................................................................................................................................................................................................