Ratings based on 121 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
74% of guests recommend
4.0 Room cleanliness
3.6 Service & staff
4.1 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buenos Aires

excelentes habitaciones!!

Posted May 30, 2015
tomamos este hotel como una opcion acomodada de precio y nos sorprendió muy gratamente La Habitación!! no se refleja n internet lo amplias, comodas y buena calidad que ofrecen.. sin dudas volvería. ademas hay un zoo en el hotel
Comment from Hotel Management
Jun 30, 2015 by Gerente de Servicio al Huésped., Hotel Management
Estimado Huésped, Nos complace saber que le haya gustado nuestro hotel y todas nuestras actividades adicionales, para nosotros es de suma importancia todos sus comentarios, nos encantaría tenerlos de vuelta para seguir brindándoles un mejor servicio.
4 out of 5
Recommended
for Everyone
by A verified traveler from cancún

bonito hotel, mal servicio ayb

Posted Apr 28, 2015
Pros: habitaciones
Cons: servicio
el hotel es muuuy bonito y la gente agradable, pero el servicio de room service es muuuuy malo (no conocen su propio menú) y tardado... en restaurantes el servicio también es deficiente.
Comment from Hotel Management
Jun 30, 2015 by Gerente de Servicio al Huésped, Hotel Management
Estimado Huésped, Reciba un cordial saludo desde nuestro hotel Bel Air Collection Resort & Animal Sanctuary Riviera Maya, una disculpa por lo ocurrido en restaurantes para nosotros es de suma importancia sus comentarios ya que nos ayudan a no repetir la situación, nos encantaría tenerlos de vuelta para poder brindarles un mejor servicio.
4 out of 5
Recommended
for Everyone
by A verified traveler from Israel

great vacataion

Posted Apr 8, 2015
Pros: the room, the pool, the nature.
Cons: breakfast.
we stayed at the hotel for 7 nights (2 adults + 2 kids). The hotel was great. Many facilities for the children. The hotel staff was very friendly. The room was very nice and clean.
Comment from Hotel Management
Jun 30, 2015 by Guest Service Manager , Hotel Management
Dear Guest, Kindest regards from our hotel Belair Collection Resort & Animal Sanctuary Riviera Maya.We are pleased that you enjoyed all our additional activities and you enjoyed our resort, we would be happy to have you back in our country and the hotel for better service. Best regards
1 out of 5
by A verified traveler

Posted Apr 6, 2015
There is no beach here. They shuttle you to one. The worst food and drinks we ever had. Spent most of the time off property due to it being so bad. Service was bad. Shuttle on property was difficult to get. Roach in the room. Lip stick still on cups that were supposed to be clean and ready for us. Only able to get towels one of the six days we were there.
3 out of 5
Recommended
for Couples
by Hanne from London

Poor quality and food

Posted Apr 2, 2015 on Hotels
Service and food were poor, though the hotel and Mexico were beautiful. Note, the continental breakfast is coffee, tea, yogurt and one type of fruit only... Because of the quality of the food I would say that the all inclusive is not worth it, but with 25/30 min to Playa del Carmen and Tulum it is difficult to find convenient alternatives. If I was booking again I would pick a resort closer to Playa del Carmen or Isla de Mujeres.
3 out of 5
Recommended
for Couples
by A verified traveler

Different hotel experience - live in the zoo!

Posted Mar 28, 2015 on Hotels
We chose this hotel based on reviews we read online and we're so glad we did. The hotel is clean and the 'live-in-the-zoo' experience was very neat. The package we purchased included a breakfast that in our opinion was very light but other than that we were very happy. The rooms are in excellent shape and the pools and beach view were awesome.
4 out of 5
Recommended
for Couples
by Julio Americo from Buenos Aires

Excelente hotel, mal servicio de comidas

Posted Mar 25, 2015 on Hotels
Excelente hotel acorde al precio, malo en cuanto a las comidas son escasas y casi nunca tenian variedad sobre todo en el area de playa, la atencion es excelente, el personal espectacular, la laguna que tiene dentro es increible y el zoologico le da un extra muy bueno. Para recomendar pero sin comidas.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 23, 2015
Cons: The food could very much be improved!!!!!!
A wonderful experience... the location and room was very nice!!! The pool area and even though the beach was off site, they were very nice! The staff very courteous and friendly! The only item that needs addressing is the food... a VERY poor breakfast and the meals (lunch and dinner) could use improving as well. I would definitely recommend for a family and a romantic couple.
3 out of 5
Recommended
for Couples
by A verified traveler

Värt pengarna men maten var dålig.

Posted Mar 15, 2015 on Hotels
Boendet och platsen var schysst, framför allt om man gillar lugn och ro. Men maten var tyvärr fruktansvärt.
4 out of 5
Recommended
for Couples
by Rodrigo from Petrópolis

Bom

Posted Mar 9, 2015 on Hotels
Restaurante fraco e tive problemas de cobrança de café da manhã, estava incluso na diária. Problema resolvido através do hotéis.com Bairro distante de comércio. Funcionários cordiais, menos na recepção.