Ratings based on 1,609 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
77% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2015
First time there 3 years ago was better, but still worth the money.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful place, hope to return soon

Posted Jul 3, 2015
Had a wonderful time, food was great, room are comfortable, will recommend
5 out of 5
Recommended
for Everyone
by A verified traveler from campos

Nice room had a view of ocean an close to pools

Posted Jul 2, 2015
We had so much fun here that we have made plans to come back.the staff her was great, food was awesome
2 out of 5
by A verified traveler from Texas

No beach No fun

Posted Jun 30, 2015
Pros: The service, the amenities, the food, and the ambiance.
Cons: Stop trying to sell the guests things they don't want!
Location: Location is terrible! Everything is very far away for the exception of 5th Avenue in Playa del Carmen to do a little gift shopping.
My wife and I went to this resort because it was all inclusive and it was very well priced. You get what you pay for! We did not have a beach we could actually swim in or even see our feet much less. This place is a timeshare shark tank called Circle One and they would not let up with all the sales pitches. If you want to do any excursions you must block off an entire day because everything is so far and very expensive. Our taxi driver told us it would be cheaper to take a taxi and buy a ticket at the entrance of the excursion, he was correct on both counts. There's photographers everywhere and although you don't have to buy the pictures once you go see them you'll fall in love with them till you see the price! On a positive note the food at the buffets was excellent, the pool was nicely kept, the staff was the best (Angel & Maximiliano were top notch), our room was awesome with all kinds of nice perks (free alcohol and daily fruit baskets), and most of all we had fun and relaxed because the service was out of this world.
3 out of 5
by A verified traveler from Valparaiso, IN.

Decent hotel. A good family all inclusive.

Posted Jun 30, 2015
Hotel staff friendly and pleasant. The grounds are a little too spread out. Small beach. Not a good beach resort. Big pools with Alot of seats. Pools were a little too dirty. All the restaurants had very good food. No swim up bar which would have been nice. No wait staff for the bars. You have to get everything yourself. I wouldn't go back to this resort. But I did enjoy our stay there. I would give it a 3.5 out of five.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Very nice resort! We had a great time!

Posted Jun 30, 2015
Pros: Everybody there is so nice and friendly. Food is awesome, clean.
Cons: Offer pull out couches Add more fans in the open areas and restaurants
Location: Playa del Carmen Xel ha Xcaret Xplor
It wasn't easy looking for a resort for me and my teenage kids, so I decided to go to this resort because it was closer to the activities that we were planning on doing. I didn't want to take my kids to the crazyness of Cancun. The resort is huge, the service is amazing, everybody there is so nice, kind, helpful, happy, very welcoming. The food was amazing all day long, especially in the restaurants for dinner. The pools and other facilities were always clean. The beach was not as "clear" as the ones in Cancun but it was not that bad. The rooms are very nice and clean. I wish they had a pull out sofa. I had to put the two beds together for me to sleep in the middle. The only down part of the resort is the WIFI service. It was extremely hard to Skype home or check my emails. Also, they only provide one access for internet. I heard that you could buy extra access but I didn't do it. Also, the computer room was not working at that time and I couldn't access my emails. In general, I will strongly recommend this resort, clean, close to everything, beautiful, excellent food and service and especially really safe
4 out of 5
Recommended
for Families
by A verified traveler from Kansas City

Nice, big property with friendly staff!

Posted Jun 22, 2015
Pros: It was an overall nice, pleasant experience!
Cons: Rooms will need to be updated soon.
Location: The resort is located a few kilometers north of downtown Playa Del Carmen.
The resort is well maintained, room(s) were clean with no issues.The balcony areas should be sprayed for ants, they were outside, but I did not see any in the room(s). The staff were all very nice, the pools were great and cleaned often. The food was very good and the food and beverage staff were remarkable, with a special shout out to Carlos, Juan and Lizbeth! Due to a storm on the weekend of our arrival, the beach was not usuable due to seaweed and the water was quite dingy, although it cleared up some towards the end of the week.
5 out of 5
Recommended
for Everyone
by A verified traveler from md

Beautiful

Posted Jun 21, 2015
Wonderful food. Hard workers. Not as personable and friendly as other resorts I've been to.
3 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Nice location close to town.

Posted Jun 18, 2015
Pros: The food and the drinks were better other resorts we have been at.The grounds are vary nice and almost jungle like.
Cons: The rooms need updating and more air conditioning. After being in the heat all day by the pool AC in the bar and restaurants would be nice.
Location: Not to far from airport and town is 4 or so miles away.
We found the food to be better than other resorts we have stayed at. They let you go to the better restaurants every night your there and the food was vary good. The resorts rooms are outdated and the beds are vary hard. The rooms were kept vary clean by the staff. The Wi-Fi is weak in most of the resort some place like the lobby worked better. The resort also lacks Air Conditioning in many area's of the resort, the bar, three of the restaurants have no AC. It is also a vary large resort you have to walk or take a tram around the grounds.
3 out of 5
by A verified traveler

Posted Jun 17, 2015
This resort was too spread out for my and my 80 year old Mom. I had to enlist a wheelchair from the resort (at a $17.00 cost) to shuttle her around from restaurant to restaurant and pool. The WiFi, which was only free for one device per room and at a cost per device did not work. The resort is pretty run down (rooms, pool area). I thought it was worth what I paid. Not much ...