Ratings based on 1,582 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
77% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Buenisimo

Posted May 28, 2015
I was with a group of ten ladies for a 30th birthday and we couldn't have landed in a better place. There is something for every family or group. We enjoyed the pool, beach, food, the service and staff are all very professional and sweet, and we loved our snorkeling adventure. The Tulum Mayan Ruins are really special, too.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

Great Resort

Posted May 28, 2015
Pros: Food, the beach and pools, that it was all-inclusive
Cons: The nightlife could be a little better within the resort.
Blue Bay was fantastic. We had a ton of fun while we were there. The staff was always helpful and kind, the food was excellent with many different options, and it was an overall clean and well-kept resort. I would gladly return!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Nothing special

Posted May 27, 2015
Staff was kinda stiff. Not kind. I Stayed In Better Resorts In Riviera maya. No one explain anything abt kids club, there is one. Food was oke.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Toluca, edo de mex

Posted May 26, 2015
Muy buen hotel solo el personal muy grosero y preferencia por los extranjeros a pesar de que uno deja mejor propina
2 out of 5
by A verified traveler

Experience

Posted May 21, 2015
Pros: Food and drinks
Cons: Front Desk staff, working wifi, check-in process, not have to wear wristbands the entire time
required to wear wristbands the entire stay, wifi free for first device , $2 extra for each additional device. Bad thing is that wifi is horrible and lucky to find a place that works. Required to use towel card, if not returned - extra $30 ( Make sure when you get a towel , you return while staff is at towel booth because they take the card when you get the towel. If you lose the wristband - extra $160. Hotel staff are not very friendly, do not make eye contact. Check-in is a horrible process - not organized at all. We left, gentleman cutoff our wristbands, asked for towel cards and we didn't have ours because of incident above and he wanted to charge us $30. He never made eye contact, never asked how our stay was or anything, more concerned about the extra charges and to get us out of the hotel. Large facility so be prepared to walk alot but they do have golf carts that come by but not very often.
3 out of 5
by A verified travelerfrom AR

just ok

Posted May 21, 2015
Pros: Restaurants
Cons: Have waiters at the pool/beach areas.
the hotel is not too bad, bed was better than some of the other hotels I've stayed in. The restaurants were the best thing about the hotel, even the buffet was pretty good. But we had to wait about 30-45 min to get our luggage. There were no waiters at the pool or beach.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom las vegas

Posted May 17, 2015
good comfort on the room, excelent international food with variety restaurants; beutiful pool and white sands, the beach is not too bad but the staff of the restaurants is not carefully with their service so brown gays bring the tips on your hand lol.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Herkimer, NY

Loved it and will return

Posted May 17, 2015
Pros: We loved the hotel. Our room was the best. Our private pool spoiled us.
Cons: Bad odors from stagnant ponds should be addressed. The Black and White "sports bar" needs larger TVs and offer a variety of sports, not just soccer.
Location: This trip we chose not to leave the resort. The beach front at this resort however was almost non-existent.
We were so happy with our overall experience at Blue Bay Grand Esmeralda. We reserved a pool walk-out suite and are so happy we did. The size of the resort is smaller than others we have stayed at and we really liked that, made it much more manageable as we chose to walk throughout the resort rather than taking the shuttles (needed to walk off some of our overindulged meals). The entire resort is so clean and impeccably maintained. The staff is beyond friendly and helpful; Karina our VIP Concierge and Sammy the VIP beach bartender were the best! Just a recommendation to others, the VIP Emerald upgraded package is well worth the added expense. On the negative side, there were some bad odors from stagnant ponds that should be addressed. The Black and White is listed as a "sports bar" and would be a great place for more people to hang out as it offers a cool breeze and great atmosphere, however the TV screens are small and all show only soccer on them. Sports bars usually have a variety of different sports for a variety of different interests. Many people we spoke to just walked through because there were no sports of interest to stay to watch. There were some major sporting events being held the week we were there like basketball and hockey playoffs, major league baseball, and a major boxing event, but only soccer was shown on all the televisions at the sports bar.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom df mex

estancia inolvidable

Posted May 16, 2015
Excelente atencion comida esquisita y bebidas las habitaciones hermosas y lagente que dice que los empleados te tratan mal es mentira
5 out of 5
Recommended
for Everyone
by A verified traveler

May 3-9, 2015 - Excellent Hotel, Staff and Food.

Posted May 15, 2015
Location: Took shuttle to Playa del Carmen. We felt very safe and had a wonderful experience.
This resort was wonderful. The staff was exceptional. Staff entertained guest during the day pool side and put on shows at night in the theater. The food was 5 star.