Ratings based on 18 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from df

Good valué for the price

Posted Sep 10, 2014
The hotel is well located. I recommend it for people who like to party in Playa but also like to rest. The hotel is quiet. Staff is friendly and the rooms are ok.
4 out of 5
Recommended
for Everyone
by A verified traveler from Waterloo, ON

Great hotel. Just of the busy 5 th Avenue in Playa

Posted Sep 8, 2014
Value for money with a great location. Staff is super friendly Breakfast is served in the COMO COMO restaurant just a 3 minute walk from the hotel on a great patio
1 out of 5
by A verified traveler from V

Bad service and got stolen! Few nice people

Posted Aug 13, 2014
Good location & the price is ok but.. The service is not good just a few people really helped, the 4 left had either bad manners, no idea about anything or keept us waiting, too bad (like 6 people in the front desk coming & going in less than a week)The internet cut suddenly & we needed to be constanlty asking about the situation, they seemed not interested. It took 3 days to be back. Most of us are tourist so internet is our way to connect back home they should know this, another day we ran out of water & the other day was pretty dirty. I tried to make a call & the argentinian guy at the front desk was pretty rude & desperate, not the first time. When checking out, I needed to go to the airport right away but they kept me waiting in the lobby 30 mins for the security guy to get there & entered my room to look on the minibar for non or extra charges. Im ok with that but they should've mention this before so people know they need to stuck there more time & plan the departure to the airport earlier, of course I missed my flight. the worst, I got stolen! I forgot something in the minibar & the guy who looked never mentioned it to me he just charged me omg! No education. I realize that when I get home so I call & email, it took a month, always different people answer! How annoying to explain everything to 6 different people! They never let me speak with the manager & tried to pay me but at the end they never answer back. So I gave up & decide to share my experience just. Safetrip
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Nice boutique hotel close to beach & 5th Ave.

Posted Aug 13, 2014
Pros: Style, safety, friendliness of staff, proximity to everything. No children.
Cons: The pillows were a little bit of a let-down, but then the ones we have at home are really fancy and luxurious so it's hard to compete.
Location: Local park in front, many restaurants a short walk. One block from 10th, 2 blocks from 5th, 3 to the beach!
We stayed in August 2014 and had an excellent time. Very safe location across from a park (plaza). Very close, but not too close to the excitement of 10th and 5th avenues and Coco Bongo (we didn't actually go to Coco Bongo, but it's very close if that's your thing). Many excellent eating opportunities very close by. All staff were super friendly and helpful. As well we met some really nice people staying there at the same time. Very short 3 block walk to the beach or just hang out at the pool that was cleaned each evening. We would totally stay at this hotel again.
3 out of 5
Recommended
for Everyone
by A verified traveler

you got what you paid for!

Posted Jul 22, 2014
Pros: closed to shopping center, bars, restaurants and beach.
Cons: put ticker curtains on the windows because the room looked to bright during the night.
Location: restaurants, bars, shopping, beach
average hotel, nothing fancy, the only thing was the hotel is located close to every thing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Well educated hotel staffs

Posted Jul 10, 2014
My room was located in the 1st floor and faced to the pool area. In the mid night, I couldn't sleep due loud people in the pool. I complained it to the front desk. Then they did action (I don't know what exactly he did) but it solved. I didn't expect that, actually. The hotel staff know how to solve the problem and their reaction is so fast! I'm satisfied with it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Location is excellent

Posted Jul 7, 2014
The hotel is four blocks to the beach and two from 5ta avenida. You can sleep without the noise from the street what make it an excellent choice, since there are a lot of people having fun. The room is clean, good service, and friendly administration. In general I will return to this hotel next time I'll be in Playa del Carmen.
5 out of 5
Recommended
for Everyone
by jesus from Albuquerque nm

A great experience

Posted Jun 7, 2014
I just want to say, we had a great time at cache, the location is great, near everything (super market, bus station, pharmacy, la quinta avenida, beach) the staff is amazing, really friendly and always willing to help, I'm sure I'll be back
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Apr 8, 2014
Good location nice people close to bus resturants two blooks from beach clean rooms good ac
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 30, 2014
Staff and facilities were great with exception of the restaraunt which extremely overpriced.