Ratings based on 46 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from santa rosa ca

Great nice place to stay .

Posted Jul 17, 2014
Very nice place to stay staff are great I arrive at 2 am and staff was ready and waiting to helps ones I arrive. Very clean nice room.
2 out of 5
by Vero

Casa Melissa has not parking lot.

Posted Jun 17, 2014
Pros: Nothing
Cons: The air conditioner in all the rooms
Casa Melissa's pool is so small, the air condition did not work. I had to wait a long time to do my check out and the location is not the best.
3 out of 5
for Everyone
by A verified traveler

Excellent location

Posted Jun 14, 2014
Pros: The location - steps from the bus station and from 5th Ave; right on the square with lots of entertainment; friendly staff.
Cons: Some rooms still need a bit of an upgrade.
We did have a few problems with our first room and were offered a new room straight away but liked our first room so opted to let them fix the problems. After a few days we had a problem they couldn't fix so were then given another, more expensive room at the same price. The staff always did everything they could to help.
5 out of 5
for Everyone
by Claidia from San Diego, Ca


Posted May 26, 2014
Pros: The night front desk attendant was very helpful and nice.
Cons: The water pressure and more toilet paper.
Location: This hotel is in the right spot for everything.
My boyfriend and I stayed at this very nice hotel for 8 days. The hotel is 1/2 block away from a beautiful beach, with beautiful sand and water temp of 60 to 70 degrees or warmer. We were at the beach everyday even though the hotel has a great pool for kids and for laps. Is only a block away from Cozumel Ferry and ADO bus.
4 out of 5
for Everyone
by Mango from Montreal Qc

Really Good!

Posted May 19, 2014
Pros: Location,
Cons: Wifi in the rooms, restaurants where you can have breakfast at least...
Very nice, small but clean and the location is perfect. You need to walk about 15 min to get to "Mamitas beach" to have a nice beach....in general very good!
4 out of 5
for Everyone
by Phillip from Arkansas

Very close to beach, Excellent location..

Posted May 18, 2014
Pros: Location location location..
Cons: more plants would have cheered the place up..and in room safes would have been much better..
Location: close to everything .. bus station, 5th ave, ferry and beach ..
We stayed for 8 nights loved the location was very quite at night, we had room 302 which has an excellent view ..
4 out of 5
for Everyone
by Mplsrick from Mpls. MN

Nice hotel close to everything.

Posted May 2, 2014
Pros: Close to everything. 1/2 block from ADO bus station. 1/2 block to the beach. 1 block to Cozumel ferry.
Cons: Wi-fi in lobby area only.
Location: Basically on the beach. Can charter local fishing on Calle 4 norte (just 2 blocks away.) Can book theme park tours at ADO station.
I have stayed here many times, and the Ocean Front rooms are really nice since the remodel. My room had a soaking tub & private balcony. Family run, Victor has worked here at least 12 years that I know of. Front desk staff may speak limited english, but with my spanish/english dictonary, we were able to communicate just fine.
4 out of 5
for Everyone
by lisa from washington , DC

Was a good value for the money, esp last minute.

Posted Apr 24, 2014
Some of the front desk staff were very friendly and night guy was not. Good value for the money especially at the last minute. Super location and pool. Very nice.
4 out of 5
for Everyone
by Alex from Sydney Australia

Nice simple hotel in the middle of everything.

Posted Mar 19, 2014
Nice hotel which was a lovely change from hectic cancun. Playa del Carmen is very different and we enjoyed getting away from resorty cancun. The staff weren't very helpful when the internet in the room stopped working, but it was fixed again that night so no big deal. Good sized room and bathroom, huge balcony. Not greatest view of the beach but it was still nice and very close to hotel. You are right in the middle of the restaurant and shopping area, which means it's a little noisy at night but you are also close to the action. Clean room, lots of cable channels (in Spanish). Bed was a bit hard. Fridge and coffee maker in room. Nice pool.
4 out of 5
for Everyone
by A verified traveler

Good value, great location

Posted Mar 11, 2014
Pros: Location
Cons: Wifi in all rooms
Good hotel for the price. Rooms were comfortable and clean; we had a rather big fridge as well as a coffee maker with a pack of coffee (we used it once and they did replace it). They also have "modern" plumbing which is not always a given. The hotel staff is courteous but not very chatty; they speak very limited English but that wasn't a problem. The only drawback is that the Internet wifi signal didn't make it to our room but it is strong in the lobby area. There is a pool but it is small and we never saw anyone in it. Please note that although some of the rooms have ocean view, the hotel isn't sitting on the beach as there is a piece of undeveloped property in front of it. It was however very conveniently located, steps away from the beach, the square, the ADO bus station and various restaurants. McDonald's is just around the corner which is nice given that the hotel doesn't offer breakfast.