Ratings based on 147 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler


Posted May 21, 2015
You get what you pay for and more! The rooms are simple but very clean. The pool was small but not many peope used it. We used it a lot due to small children. The beach is so close and many activities on the public square outside the hotel. So close to 5TH street.
4 out of 5
for Everyone
by A verified travelerfrom Kansas

Great Location

Posted May 16, 2015
Convenient location, pool was good sized and kept clean. Excellent housekeeping, nice fluffy towels. The only thing where there was room for improvement was with the door lock. It was secure, but had problems--did not have a good grip (it was a poolside room and so had a sliding door mechanism, not a doorknob to grip) and since it was a heavy door to slide it tended to be a fingernail breaker, and it was so hard to get the key to work. Once I learned a few tricks on how to push the key, it was better, but I had to get help from staff.
3 out of 5
for Everyone
by A verified travelerfrom DF

Hotel agradable, cerca de la playa y bien ubicado

Posted May 10, 2015
Pros: La privacidad, no hubo muchos huespedes durante mi estancia.
Cons: El Internet no llega a los cuartos. No hay teléfono en el cuarto.
Hotel agradable, por las noches es un ligeramente ruidoso por la cercania con los restaurantes de la zona, pero nada alarmante. Está en excelente ubicación a nos pasos de la 5ta avenida. El hotel cuenta con buenas instalaciones y en excelente estado. El internet no es el mejor en los cuartos, hace falta mejorar esa parte. Sin embargo, en la recepción puedes usarlo perfectamente.
4 out of 5
for Everyone
by A verified travelerfrom Florida

In the middle of everything!!

Posted May 9, 2015
Stayed here April 30-May 5th. This hotel is centrally located in the middle of it all. One block away from the main strip (5th Ave). A block away from the ferry to cozumel and steps away from the beach. Rooms looked new and very clean. Super helpful staff also. We had a great time and so happy to have chosen this hotel for our entire stay. I would highly recommend this hotel to anyone.
4 out of 5
for Everyone
by A verified travelerfrom mexico

Muy cerca de la playa y muy bien ubicado

Posted May 4, 2015
Pros: Todo! pienso volver
Cons: Limpiar el terreno de enfrente, mejor asesoria a los huespedes sobre lugares turisticos
Location: Todo cerca, muelle, quinta avenida, camiones, playa, bancos
Muy bien! Excelente ubicación, hotel bonito con todo lo necesario. cómodo, limpio, vistas al mar y nuevas instalaciones
4 out of 5
for Everyone
by A verified travelerfrom Mexico DF

A place to stay to visit surrounding area

Posted Apr 8, 2015
Pros: Location.
Cons: Wi fi and parking.
Location: Xcaret, Cozumel, and all the Mayan Riviera.
Great location. Near to everything on Playa del Carmen. Ideally if you are not planning to stay at the hotel all day. It is half block from the beach and very near to all night life and restaurants. Still the room is quit since they had thick windows. Wi fi is poor on the room and no parking, but those are minor issues. Good price for the location and the hotel has been restored so everything is like new.
3 out of 5
for Families
by A verified travelerfrom Norge

Rett ved stranden

Posted Mar 24, 2015
Pros: Beliggenheten like ved strand, bussterminalen og ferge over til Cozumel.
Cons: Flere solsenger ved bassenget da det kun var 6 stykker der.
Location: 5th avenue, lang gagate med mye shoppingmuligheter.
utsikt mot havet bra. Servanten var inne pa soverommet, men burde plasseres pa badet. Bra med kjoleskap og safe pa rommet. Stor fin balkong, men savnet et bord der.
5 out of 5
for Everyone
by A verified travelerfrom St Catharines, Ontario

Nice place, friendly staff

Posted Mar 16, 2015
Pros: The staff was very helpful. The hotel is very clean and well-maintained. An in-room safe was provided. Plenty of hot water, nice bar fridge.
Cons: Sliding door to balcony in our room didn't lock, but this was not a problem as the hotel seemed very secure. We kept screen door open for ocean breeze
Location: This location is excellent. There are a variety of beach bars and restaurants to choose from.
My girlfriend and I stayed one week(march7 to the 14th 2015) at the Casa Melissa. We had room 355 oceanfront view and liked it very much.
4 out of 5
for Couples
by A verified travelerfrom Maisons-Alfort 94

Très bien

Posted Mar 16, 2015
Pros: Le confort, la qualité de l'accueil, le lieu stratégique.
Cons: La qualité du wifi
Location: Quartier de la Quinta, avenue principale et très vivante de la ville. Il y a beaucoup de restaurants et de vendeurs d'excursions. C'est très sympa.
Cet hôtel est juste au début de l'avenue animée de la Quinta. Il y a un peu de bruit mais cela n'empêche pas de dormir du tout. Il est très propre et accueillant. Durant mon séjour, le wifi n'a pas toujours fonctionné. Le tarif est raisonnable pour la qualité du séjour.
3 out of 5
for Everyone
by A verified travelerfrom FL

Nice hotel to stay just to sleep

Posted Mar 14, 2015
Nice hotel, close from the beach and from everything actually. Not noisy. The swimming pool is small but with the sea 50 meters away you don't really need it. The view from the pool isn't beautiful so I think you'd rather go to the beach instead. The staff was ok, but that's it. One repectionnist was very nice, the rest not enough welcoming at all. Like in the morning you're expecting at least from a receptionist a "good morning" or when you go to sleep a simple "have a good night". But they didn't. That's fine. I needed to call my transportation at 6:30 AM at the front desk. The receptionist was sleeping and surprised when I awaked him to give back my key's room. He also told me he was not able to lend me the phone to make my call as it didn't work (which is really funny and surprising as it properly worked when I arrived the first to make a call, he just didn't wanted to make me use the phone because maybe he I woke up him or something). So final answer was "the phone is not working". Alright. Thank you so much for your help. I'm gonna miss my flight if I cannot call my transportation. (I'm ironic). Had to ask somebody's phone in the street for my call. Thank you so much for that wonderful customer service (still ironic) and have a good night Sir behind your podium. The window door of my room was broken, it can be opened by outside even if you lock it. Safety? Are you sure? With no strongbox in the room its gonna be hard to leave my belongings in my room! No remote control