Ratings based on 54 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Minnesota

Expensive with poor management

Posted Aug 14, 2014
The bed heads were made of bricks. These are loose and one fell on my daughters hand while she was sleeping. A child could have been killed. They claim to be a pet friendly hotel but after two nights stay my daughter was told to leave. She has a "tea cup" dog.
2 out of 5
by A verified travelerfrom Salt Lake City

No in-room wifi; slippery floor

Posted Aug 11, 2014
Location: close to ADO bus station, the ferry, the beach.
There’s no wifi in the room! There is wifi in the lobby, but imagine while your roommate/family are getting ready (or sleeping earlier than you), you can’t hang around in the room & check out some information quickly (where to eat, or simply Google Translation for some menu words in Spanish), but have to go all the way down to the lobby. The night-time clerks hardly speak any English, so if there's any problems with the room (and there were a lot) the best they can do was to have you move all of your luggage & change your room. The shower pressure was generally low, esp. on the top (3rd) floor. A storage room near the roof access was SUPER moldy. Daytime clerks speak enough English to check you in etc, but not enough to give any suggestion (local restaurants, transportations, etc.) Floor is super slippery when wet. Be careful getting out of the pool into the lobby, or after a rain!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom santa rosa ca

Great nice place to stay .

Posted Jul 17, 2014
Very nice place to stay staff are great I arrive at 2 am and staff was ready and waiting to helps ones I arrive. Very clean nice room.
2 out of 5
by Vero

Casa Melissa has not parking lot.

Posted Jun 17, 2014
Pros: Nothing
Cons: The air conditioner in all the rooms
Casa Melissa's pool is so small, the air condition did not work. I had to wait a long time to do my check out and the location is not the best.
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Jun 14, 2014
Pros: The location - steps from the bus station and from 5th Ave; right on the square with lots of entertainment; friendly staff.
Cons: Some rooms still need a bit of an upgrade.
We did have a few problems with our first room and were offered a new room straight away but liked our first room so opted to let them fix the problems. After a few days we had a problem they couldn't fix so were then given another, more expensive room at the same price. The staff always did everything they could to help.
5 out of 5
Recommended
for Everyone
by Claidiafrom San Diego, Ca

LOCATION LOCATION LOCATION!!!

Posted May 26, 2014
Pros: The night front desk attendant was very helpful and nice.
Cons: The water pressure and more toilet paper.
Location: This hotel is in the right spot for everything.
My boyfriend and I stayed at this very nice hotel for 8 days. The hotel is 1/2 block away from a beautiful beach, with beautiful sand and water temp of 60 to 70 degrees or warmer. We were at the beach everyday even though the hotel has a great pool for kids and for laps. Is only a block away from Cozumel Ferry and ADO bus.
4 out of 5
Recommended
for Everyone
by Mangofrom Montreal Qc

Really Good!

Posted May 19, 2014
Pros: Location,
Cons: Wifi in the rooms, restaurants where you can have breakfast at least...
Very nice, small but clean and the location is perfect. You need to walk about 15 min to get to "Mamitas beach" to have a nice beach....in general very good!
4 out of 5
Recommended
for Everyone
by Phillipfrom Arkansas

Very close to beach, Excellent location..

Posted May 18, 2014
Pros: Location location location..
Cons: more plants would have cheered the place up..and in room safes would have been much better..
Location: close to everything .. bus station, 5th ave, ferry and beach ..
We stayed for 8 nights loved the location was very quite at night, we had room 302 which has an excellent view ..
4 out of 5
Recommended
for Everyone
by Mplsrickfrom Mpls. MN

Nice hotel close to everything.

Posted May 2, 2014
Pros: Close to everything. 1/2 block from ADO bus station. 1/2 block to the beach. 1 block to Cozumel ferry.
Cons: Wi-fi in lobby area only.
Location: Basically on the beach. Can charter local fishing on Calle 4 norte (just 2 blocks away.) Can book theme park tours at ADO station.
I have stayed here many times, and the Ocean Front rooms are really nice since the remodel. My room had a soaking tub & private balcony. Family run, Victor has worked here at least 12 years that I know of. Front desk staff may speak limited english, but with my spanish/english dictonary, we were able to communicate just fine.
4 out of 5
Recommended
for Everyone
by lisafrom washington , DC

Was a good value for the money, esp last minute.

Posted Apr 24, 2014
Some of the front desk staff were very friendly and night guy was not. Good value for the money especially at the last minute. Super location and pool. Very nice.