Ratings based on 21 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.6 Hotel condition
They paid and stayed.
for Couplesby DAM from Texas
Very Nice and upscale!Posted May 8, 2013 on Hotels.com
Everything about the hotel was nice. The only drawback for anybody less than 45 is the age of the crowd. Definitely a more senior crowd, with a few younger folks sprinkled in. All in all, though, the stay was fantastic.
for Couplesby rikyrikyriky from Denver, CO, USA
Great lifestyle hotelPosted Mar 9, 2013
Pros: The staff and entertainers are great
Location: Quick 15 min. drive to the Cancun airport
All the staff our incredible, the food was good with a wide selection. There is a great vibe all day and night.
for Couplesby A verified traveler from North Carolina, USA
Fun for couplesPosted Feb 12, 2013
Pros: The overall look of the place and beautiful beach
Cons: They have Free wi fi in the lobby or in the higher priced rooms. I think it should be free in all rooms, not a big deal but nice to have.
Location: Perfect location. Not far from Cancun but away from the big crowds.
We have just returned from a 7 night stay. The resort is amazing, would definitely go back. Every part of the resort is spotless, including the beautiful beach which is raked every morning. The rooms are perfect, we stayed in a junior suite on the ground floor which had glass sliding doors opening onto the pool. The entertainment staff were amazing. All the staff were wonderful, so polite and friendly. The food was fantastic. Only two restaurants so if you stayed longer than 7 nights you may get tired of them but we did take a taxi to the other Desire property for dinner one night. The other property is not nearly as beautiful and I personally preferred the more "refined" guests at Pearl. We are not into the lifestyle but were not bothered by anyone, everyone was just extremely friendly and we had a great time. The age group was probably from 30 upwards. We were lucky to have perfect weather all week. The resort was about half full for the first five days then on the weekend it did full up for valentines week. Being full made it a bit more lively but I really enjoyed the quieter time too, i think in that respect we were just lucky to have a great group of people. Evenings were fun, they do put on a small show each night and usually have a local band playing before the show.
for Couplesby MIKE AND LORI from Baltimore, MD, USA
GREAT GETAWAYPosted Jan 26, 2013
Cons: POOL WAS A LITTLE COOL
THE STAFF AND ACCOMENDATIONS ARE FIST CLASS. THEY COULDN'T DO ENOUGH FOR YOU. FOOD WAS EXCELLENT AND DRINKS WERE ALL TOP SHELF.
for Couplesby A verified traveler
Posted Jan 16, 2013 on Hotels.com
for Couplesby A verified traveler
There is work to be donePosted Nov 20, 2012 on Hotels.com
The food needs work. There is only one dine in restaurant on this property and I was only there three nights and saw the same menu two times. The last night we were the last coupled seated and I couldn't even eat the meal it was so bad. Breakfast was good. The hot tub was cold. Everyone was complaining. The property is nicer than DM if they fixed the food and hot tub we would go back.
Recommendedby A verified traveler
Posted Sep 26, 2012 on Hotels.com
What a wonderful place cant wait to go againPosted Sep 17, 2012 on Hotels.com
I cant say enough about Desire Pearl. It was the first lifestyle resort we have been to and we loved it. The staff was over the top. The service you get there was second to none. From the pool porter Jarred (outstanding) to the fun director Paloma it was a trip we will never forget. If you had any issues they were there in a flash. I cant wait to book our next vacation there. I am real picky about customer service and would tear them apart if if i had anything bad to say. We will be back!!!!
for Everyoneby Fred from North Carolina
Great, Relaxing VacationPosted Sep 11, 2012
Pros: The staff and service wer excellent.
Cons: The bartenders need to take a bartending course. The drinks were unpredictible and often just not good.
Location: Surroundings were exquisite. There was a constant breeze and so it never got too hot to enjoy the beach or the pool.
The service was beyond perfection. Staff was extremely accommodating and seemed genuinely concerned about our stay.
for Couplesby JD from Louisiana
Great placePosted Sep 9, 2012
Location: Just south of cancun on the beach.
Drinks are inconsistent but the staff is excellent and service is impeccable.