Ratings based on 413 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Excellent Service, Bad Beach and Travelers Sicknes

Posted Apr 14, 2015
Pros: Service, Food.
Cons: Dreams PA should have been more proactive and concerned to assist with high rate of our guests with travelers' sickness!!
Front Desk and the Concierge were not concerned or helpful when I informed them my wife and 2 others in my party had travelers sickness during our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort full of fun activities for kids.

Posted Mar 24, 2015
I would highly recommend this resort for families. My family of five would go back to this resort. Friendly staff, lots of great activities for kids, good drinks and food.
2 out of 5
by A verified traveler

Non existing beach

Posted Mar 3, 2015
Upon our arrival we were approached by a man who claimed to be concierge. However, he was just trying to manipulate us into a timeshare. He told us we could visit dreams telum for a day-no cost to us, free transfer, and we didn't have to do anything. We showed up, after paying for a taxi, and they told us we had to sit through a 90 minute presentation! The staff did nothing to make this issue better. The pool needs some maintenance. Tiles are broken off and slime building all over these empty tiles. You can't walk along the beach because it's all rock except for a small bay that collects all the seaweed and dirt. Not nearly as beautiful as their pictures show. I'm not sure how this place gets great reviews. They must be from people that never vacation. This is our fourth stay in Mexico and by far the worse. Food wasn't anything spectacular. They weren't accomodating in specific diet needs or modifications to their food. We had a room that walked out to the kid pool and it was so loud in the morning we couldn't even sleep past 7, which is important on vacation. Also, the entertainment at night was awful. One of the nights they had a talent show of the guests. The first group of guests were so awful we couldn't even sit through the rest of it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MB

Hotel was Great, Some travel complications.

Posted Mar 2, 2015
Pros: Nice place, good food, great staff.
Location: Akumal, Xplor, Xcaret, Tulum, Playa Del Carmen, SCUBA, Swimming with Dolphins, and much, much more.
The hotel was great, the staff were friendly, and the food was very good. I would recommend this place to anybody, with the following consideration. The beach is very nice to sit at, but the swimming area is very small, rocky, and quite shallow. There are no other real beaches in the immediate area, the shore is all rock. So, I guess if that's a deal breaker for you you won't like this particular area. That aside, its a very nice place. My real issue is with Expedia. I landed in Cancun and found out my trip did not include transportation to and from the hotel. I looked like an absolute fool standing there with my wife and three kids trying to locate my ride, which didn't exist. I had to get a van and it cost me several hundred more dollars for a round trip. Awesome surprise right when we got there. When I booked my trip, I had no idea this was not included. There was no place to include, nor decline the transportation. There was also no mention of it not being included. Ha! Take that! unwary traveler! This also carried over to tours and excursions. For example, we spent the day at the Xplor Park. If our names were on the all-important transportation list, the bus trip would have been included. I was not on the list, so I had to pay extra. On a lesser note, a glitch in the site wouldn't allow me to book a king suite and a double room. when I clicked on the king suite it just came up as a double. The hotel did their best once I got there, but the rooms weren't what I wanted.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom silverthorne, co

Posted Mar 2, 2015
Great time with all amenities. Service was quite good. Beach was nice when we could pry kids from pool.
5 out of 5
Recommended
for Families
by A verified travelerfrom Canada

Excellent vacation!

Posted Feb 2, 2015
Pros: Everything ..
Cons: not much you can do about the noise level - people are just having fun.
Location: walking distance to a little restaurant/shopping area, and the dolphin, manatee and seal pools was a bonus!
The staff, beach, pool area, hotel, beach entertainment and the food were all fantastic! This would be an excellent hotel for families. Our only complaint would be the noise, so if you're going, request the rooms away from the lobby.
Comment from Hotel Management
Mar 6, 2015 by Dreams Puerto Aventuras, Hotel Management
Dear Guest, We were delighted to have you with us and thank you so much for providing feedback regarding your recent stay at Dreams Puerto Aventuras. We would like to inform you that all the comments & suggestions are addressed to the involved departments to improve our service. We are pleased to know you have enjoyed our staffs’ exceptional service. It is great to hear that your children enjoyed the kid’s club. We really hope to welcome you again very soon. Kind Regards, Isabel Torres E-Concierge & Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Great resort for families!!

Posted Jan 16, 2015
The resort is fantastic for families. There is an area for adults only however I did not spend any time there. The wait staff were wonderful. Having 2 kids can make meal times a nightmare, but the wait staff at the buffet make it super easy for us.
Comment from Hotel Management
Mar 7, 2015 by Dreams Puerto Aventuras, Hotel Management
Dear Guest I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. Thank you for sharing your experience, we highly value your loyalty as a returning guest and it’s always nice to know we have met your expectations with our outstanding service. We are looking forward to welcome you back on many future occasions and we will be happy to make every stay special for you. Kind Regards, Isabel Torres E-Concierge & Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2015
This is a small beautiful resort with private beach. Pool is kept very clean, is safe for all age kids. Amazing activities for kids all day along. Overall my family really enjoyed our stay at this resort.
4 out of 5
Recommended
for Families
by A verified traveler

Excelente hotel para familias

Posted Jan 5, 2015 on Hotels.com
El hotel y playa están muy bien, ideal para familias, buen servicio en general, solo la alberca un poco pequeña pues el hotel estaba lleno y en un par de días la calefacción de la alberca no funciono, por lo demás todo muy bien...
Comment from Hotel Management
Mar 14, 2015 by Dreams Puerto Aventuras, Hotel Management
A nombre de todo el equipo de Dreams Puerto Aventuras quisiéramos agradecerle el tiempo que ha invertido en responder nuestro cuestionario en línea relacionado con su reciente estancia en nuestro Resort. Como profesionales en la industria del servicio conocemos la importancia de la retroalimentación de nuestros huéspedes. Siendo esta última la clave para lograr nuestro principal objetivo, el ofrecer servicios de alta calidad. Nos da gusto saber que su estancia fue placentera y que nuestro servicio fue de su total agrado. Tus comentarios pueden ayudar a otros huéspedes a planear sus próximas vacaciones Con gusto los esperamos muy pronto para ofrecerle otra maravillosa estancia. Nuevamente y en nombre de el equipo de DREPA, agradecemos su tiempo y preferencia. Saludos Cordiales, Isabel Torres E-Concierge & Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

First family non Disney all inclusive vacation.

Posted Dec 28, 2014
Family vacation that was one of our best yet. resort is dated and needs constant upkeep, but beach, activities and dolphin experience made the vacation a great memory.
Comment from Hotel Management
Dec 30, 2014 by Dreams Puerto Aventuras, Hotel Management
Dear valued guest, Thank you for sharing your recent stay at Dreams Puerto Aventuras. As professionals in the service industry we know that our guests feedback is very valuable, and the key to allow the constant improvement in order to reach an enduring high quality level in services, also renewing out property to offer you better services for your enjoyment. All of your feedback will be shared with our management. We hope to have the opportunity to host you once again in a near future and make more memories that lasts a lifetime. Warmest regards, Isabel Torres E-Concierge & Social Media Coordinator