Ratings based on 179 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Transportation was expensivePosted Mar 5, 2014
Very nice place. Secluded, difficult to find transportation to nearest town.
for Everyoneby anthony from ny
Love this place 2nd time in a rowPosted Feb 16, 2014
Loved this resort caters to kids great food great staff
for Everyoneby Gal from Milwaukee, WI
Above and beyond!Posted Dec 17, 2013
Location: Playa del Carmen
I will sum it up - the best service out there. The staff is caring and devoted, to your best experience. They are fast and responsive and I have to say, the people who work there are the resort's biggest gem! Food was great, except for deserts, only good thing was the Nutella crepe. The room was clean and beautiful, and they thought of even the smallest things - think shoe polisher, q-tips, sewing kit, ect. We traveled with our 19 month old daughter, who was too young for their kids club, but we had babysitters for 2 of the nights, and the girls were amazing - Andrea and Olga. The pools were great, just the right size and temperature. Overall, I'm very happy with our stay, and would go back for sure!
for Everyoneby A verified traveler
Posted Dec 14, 2013
by John from Delaware
Need to fix the entrance road or I won't recommendPosted Dec 5, 2013
Pros: Great, friendly staff. Clean room. Very nice having a small pool right outside our room. The grandchildren loved it.
Cons: Open the bars earlier (not just for alcoholic drinks). The staff is on site very early, but they don't open the bars until 10 am.
Location: Don't need to leave the resort. It has just about everything you could want.
Great facility, compact, comfortable, clean, friendly, HOWEVER, if they don't fix the entrance road, I wouldn't recommend. If you have a medical emergency or need police assistance, there is no way for assistance to get to the hotel from the main highway quickly. We took an off-site excursion, and it took forever to get to the main highway because of the condition of the access road. There are dozens of great resorts right on the main road that are more easily accessible, so I would think the ownership of this facility would want to do something quickly. Pool swim-up bar was closed during our entire visit, so our grandchildren were disappointed.
by brian from canada
nice resort no servicesPosted Dec 3, 2013
Cons: service ... accomidation...
Location: explor was amazing best part of the trip by far
walking in to the dreams was a real pleasent experience .. the views were great .. we found the services lacked unless you had certain staff and if you did it was great they were on top of their game... it is VERY family oriented .. so with this the entertainment was as well .. kids are every where and the staff did not keep them away from the adults at the swim up bar even though it was only opened 1 day of our stay .. over all it was a great trip and i chalk that up to the group we were with there were always little things that kinda drove u nuts...
for Everyoneby luis from miami
nice hotel on the beachPosted Dec 2, 2013
Pros: the rooms there great all the hotel facilities are really good
Cons: the internet thats a big problem they charge you the service and do not work
the check inn wasn't a vip check in they have a lot of problems in that department,they should have more profecional people on that department
for Everyoneby Traveling gals from Newtown, PA
Fabulosity!Posted Nov 30, 2013
Pros: Great location with a short cab ride. The beach here is beautiful.
Cons: Not a thing.
Location: The hotel is truly an all-inclusive in that there really is no need to leave.
Just returned from a 4-day stay at Dreams Riviera. This was our best trip to Riviera Maya, and we have been to six different resorts in the area. We felt totally pampered, the staff was great, the facility was beautiful, and the food was great. This resort will be our favorite memory. GO, GO, GO if you can.
for Couplesby A verified traveler
great timePosted Nov 15, 2013
overall a great experience, the staff was consistently excellent. Food was also very good.
for Couplesby Jacqui from Texas
Posted Nov 13, 2013
Pros: Very beautiful.
Great place! Went for wedding and had a wonderful time. Very clean. Good food. Lots of kids though.