Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from swansea uk

Nice hotel with large pools for everyone.

Posted Sep 14, 2014
Had a fantastic time. Entertainment was poor and loud when trying to relax. Some restaurant require long trousers. I don't get that when it's abousluty boiling hot the last thing you want is to wear long trouser.
5 out of 5
Recommended
for Families
by A verified traveler from NJ

Dream vacation

Posted Sep 12, 2014
Pros: Staff, beach, pools, food
Cons: It would be nice if they would allow maybe once a week to visit French restaurant with kids. French restaurant was adults only.
Location: We went to Xel-Ha and loved it!
We spent 9 days at Dreams Rivera Hotel in late August - September. The staff is very friendly, hotel is very clean and the food excellent. The entertainment team works extremely hard. My kids didn't go to kids club, but I heard from other parents that it was pretty good. I would definitely come back to this hotel or other Dreams hotel. I really liked when at about 2 pm all chefs from the restaurants came out to the pool area with samples of the dishes and offer to people. It was very impressive!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Amazing hotel

Posted Sep 11, 2014
My fiance and I had an amazing stay here at dreams. Loved the hotel,staff,rooms,food, and everything about this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from chetumal. quintana roo

One of The nicest. Excellent service

Posted Aug 20, 2014
Service service and more service. The employees will pamper you as if you're the only customer. Everything was great. The food is excellent and the selection is great as well. I have visited most of the all inclusive hotels in the riviera maya and this hotel is on the top of my list of recommendation. The only negative point is the low water pressure in the shower.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Friendliest staff ever!

Posted Aug 16, 2014
This resort had the best staff everywhere you went . Very family oriented and lots fir kids to do. Only con was the beach. While the resort had it very clean, nice, with lots of activities, there was still a lot of plant life that was continuously floating up on the beach.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chevy Chase, MD

Great food & facilities; beach needs more cleanup

Posted Aug 10, 2014
We spent 8 days at the Dreams - this was our fourth time - and the overall experience was great. However, this time we did notice that the beach was a little dirtier than in previous years. We took a few plastic bags and papers from the water and reported the issue. Would be better if the staff could clean it more often.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

good times

Posted Aug 5, 2014
Pros: nice
Cons: more out door stuff
Location: location was good and not much was nearby everywhere we went cost a lot shopping, clubbing, outdoor activity (excursion)
i was with about 50 other ppl and during the middle of the week my nephew lost his phone and the staff at the resort helps us find it and it was returned food was great and you live like a king for a few bucks a day
3 out of 5
Recommended
for Couples
by A verified traveler

Small Resort but Relaxing

Posted Jul 30, 2014
Pros: Great and friendly staff. Most of the food was pretty good at this place.
Location: Not Sure
There are ALOT of bugs here that will eat you alive, so don't forget the bug spray. The lobby is all opened I am guessing it's like that year round, so the bugs are on the prowl there. I went there in July, it's really hot and humid. Very uncomfortable in the lobby being that there is no AC. The staff there is super friendly though, the ones on my floor even addressed me by name when they saw me walk out of the room. They call to check up if you ordered room service to see if everything is okay. The maid made sure our rooms were clean and even came back to turn down everything for the evening (refreshen the room and pull the curtains and stuff).
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice all-inclusive but not a great value

Posted Jul 27, 2014
This was our 4th visit to a Dreams hotel; the other 3 visits were to Dreams Cancun which is now closed. Compared to the other hotel, we found the food quality and service to be inferior here. However, the beach is nice (although lots of seaweed there) and the pool is great but gets too crowded. Also, the room descriptions are somewhat deceptive. We had booked a premier deluxe ocean view room at a pretty hefty price. When we got there, we found out that the room was far away from the beach and you could barely see the ocean from one side - completely not worth it and very disappointing. We ended up paying more to get upgraded to a beach front room which was very nice. However, at nearly $700 per night I believe there are much better values to be had in Cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2014
Our vacation was fun and relaxing. The staff is extremely helpful. Great facility and clean rooms!