Ratings based on 901 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by A verified traveler

Muy rica y variada la comida, bonito hotel

Posted Jul 29, 2015
Pros: Muy cómodo y agradable
Cons: Disminuir el precio a los Mexicanos ya que a los extranjeros les sale más barato.
Location: Excelentes
los restaurantes muy buenos y el hotel muy confortable .
3 out of 5
for Families
by A verified traveler from TX

no beach

Posted Jul 22, 2015
Pros: staff
Cons: the BEACH!!!
Location: visit Tulum and COBA ruins!
the hotel is Ok, very good staff, but there is no beach, ok, there is sand, but you CAN'T get into the sea, is fully of rocks and seaweed (a lot!)
4 out of 5
for Couples
by A verified traveler from Ransom Canyon, TX

Beautiful hotel & walk walk straight to beach

Posted Jul 11, 2015
Pros: How clean they keep the beach
Cons: A little disappointed in the food. Wanted great Mexican food & I think they tried to make it too fancy instead of just great food
Location: I went to relax, so I didn't go anywhere off the resort
The hotel was very clean & landscaping was beautiful. The staff work very hard to make sure you get everything you need. The pool & beach staff were my favorites. I chose to adult garden view & the only thing I would change would be to get a swim out room next time.
5 out of 5
for Families
by A verified traveler from NYC

Posted Jul 6, 2015
Pros: Quality Staff
Cons: Kids club for boys over 8 years
Location: Great location
Great [place to spend a nice time with family. Lots of activities, cool place and great staff
3 out of 5
for Families
by A verified traveler from Boston

Close to the beach

Posted Jul 4, 2015
Pros: General environment.
Cons: Food quality,
Location: Rio cave, Baya sight seeing.
Excursion should better organize, wasting too much time on the traffic, E
4 out of 5
for Everyone
by A verified traveler from n

Muchas algas en la playa del hotel

Posted Jul 2, 2015
Excelente comida buenas instalaciones y bien servicio
5 out of 5
for Everyone
by A verified traveler from W

Dreams Tulum 2015

Posted Jun 30, 2015
Second time to this resort. We checked in at the tail end of a bad storm that rained for three days and heard many stories from guests and how the hotel staff took such good care of everyone. Staff recognized us from our previous visit. The grounds of this resort are beautiful and all the staff is so nice. We have a 11 & 9 yr old and they had a great time doing activities and playing soccer everyday. Food was delicious. We will keep going back!!!!
5 out of 5
for Everyone
by A verified traveler from M

Gorgeous Hotel a true Dream Experience

Posted Jun 29, 2015
My wife and I visited Dreams Tulum for our Honeymoon. We had a great experience. The staff is over the top always friendly, the service was impeccable, the drinks were strong and delicious, and the food was insanely scrumptious. The staff went above and beyond to make our honeymoon special! We cannot wait to go back to Dreams! We stayed in a swim out suite room which was beautiful! We didn't really use the swim out much because the pool and beach were so beautiful and had so many activities to enjoy. The only issue was the mosquitoes which were everywhere!! Understandably, it's not the hotels fault but complimentary spray or the hotel getting a service to come out and spray the premises would be ideal. We were told there was heavy rain the week before and that's why they were so bad. We just sprayed ourselves up and down with Off three times a day and you can't complain really when you're in paradise! The Italian restaurant Portofino was to die for which we were thrilled because we love Italian. The Mexican food was of course delicious as well! I have to mention again how attentive the staff was. Last but not least, I have to mention the entertainment staff not only was the nightly entertainment great but they have a group of entertainment staff who are on the resort all day and night working the hourly activities, getting everyone pumped up, and introducing the nightly entertainment! They were incredible, hilarious, and made the resort over the top!
4 out of 5
by A verified traveler from Houston

Nice hotel - friendly staff

Posted Jun 22, 2015
We stayed at Dreams Tulum because we were attending a destination wedding. There is a small chapel on site and it was a beautiful ceremony. The hotel is nice. Overall, the staff was very nice. Bartenders were great and fast. We did not get to experience the beach because there was so much seaweed. Pools were okay. The food left much to be desired. The gym had dated and torn equipment. I have stayed at other all-inclusive resorts and I have had better experiences than here. Again, the staff/servers were very nice and helpful. I just know there are better all-inclusive resorts available.
5 out of 5
for Everyone
by A verified traveler from Mexico DF

Todo muy bien!!!

Posted Jun 10, 2015
Todo muy bien!! El mejor lugar para descansar!!. Muy buena comida y excelente actitud de todo el personal!.