Ratings based on 298 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom U

Excellent resort with the best staff and service.

Posted Aug 15, 2014
Staying at El Dorado Royale was an incredible experience. Every part of the experience was top notch: the facilities, food, incredibly friendly staff, and so much more. We are going to be returning soon and often to this magical and excellent resort getaway.
3 out of 5
by A verified traveler

Posted Jul 29, 2014
Concierge was rude. The rest of the staff was good. Facility is very large. Nice place.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn n.y.

Beautiful,rest full hotel

Posted Jul 29, 2014
Hotel is beautiful, staff is friendly,very accommodating and they go above and beyond to insure your stay is a great one.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Outstanding resort. Will return in future!

Posted Jul 28, 2014
Stayed here for a week for our honeymoon. My wife and I were blown away by the service, cleanliness and beauty of our resort. Great food and drinks. This is what they call a no brainer. We are already planning our return!
2 out of 5
by A verified traveler

Posted Jul 28, 2014
The service was slow and the wait times at restaurants were long. No poolside drinks or food and only a few lunch places open from noon to 4pm. Men have dress codes on all restaurants so if you are at the pool and want to grab lunch it is difficult.
5 out of 5
Recommended
for Couples
by A verified travelerfrom phila., pa

beautiful hotel

Posted Jul 21, 2014
Pros: casitas isolation was lovely
Cons: poor wifi that you have to pay for lighting in rooms and restaurants too dim
wonderful quick pampered escape. good food but small portions. would return
1 out of 5
by A verified travelerfrom S

THEY DONT CARE ABOUT THEIR CUSTOMERS

Posted Jul 3, 2014
Treated with the most disrespect I have ever had at the resort. I went to the managers with problems and nothing was resolved. I called twice about the problems and they said the manger would call back, he never did. I will never go back to Karisma resorts again because of the staff they hired!
5 out of 5
Recommended
for Everyone
by A verified traveler

Stunning

Posted Jul 2, 2014
What an incredible place! I have traveled all over the world and never been anywhere that remotely compares to El Dorado Royale. I was planning our next trip before we ever came home. Incredible service. Beautiful resort. Loved being treated like royalty.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia, PA

Beautiful Hotel, Friendly Staff

Posted Jun 27, 2014
The hotel grounds were absolutely beautiful!! It is large though. I've read that some people did not like that, but for my boyfriend and I it was just fine. We usually took a nice stroll along the resort after dinner, but if that isn't your thing there are plenty of golf cart trolleys that pick you up and take you wherever you'd like to go. The food was good. Presentation of the food was gorgeous however it was slightly lacking in flavor... now take this with a bit of salt because we are foodies. BUT, I would still classify their offerings as above your average all inclusive. There are bars everywhere and if you don't feel like leaving the beach, they have servers that come around and bring you drinks. The staff was always curtious and hospitable-- very willing to do anything to make your stay more enjoyable. As for excursions, we booked a tour to chechin itza (mayan ruins) and a snorkeling trip in puerto morelos. Both are a must!
3 out of 5
by Toddfrom oklahoma

the beach sucked

Posted Jun 24, 2014
Pros: room service.
Cons: price. price. price.
Location: not impressed.
everyone was nice and the place was beautiful, the beach sucked and it was way, way over priced. i would never recommend this at the rates I paid.period.