“LOCATION, LOCATION, LOCATION”

Hotel is on the beach and half a block from the famous 5th Avenue. Where you can find anything you need: souviners, money exchange, markets, restaurants, pharmacies, banks, stores, tour assistance and discounts. The pool and beach area are beautiful, however, it is a public beach, people staying at inland hotels and locals often come to that part of the beach. It can be crowded at times. The hotel is beautiful, and each condo is unique. We were lucky to get a full serviced room that has a owner. We had everything we needed in there including a washer and dryer and satellite tv. We did have a few problems during our stay (washer didnt work, leaky faucets, no tv, lights went out). They were handled after a few days with much needed persistance. There was a few cons to this hotel. One complaint is that there are no phones. So if you have a problem or question or want room service, you physically have to go down to the lobby and tell them. Also, there is only one operating elevator that fits about 4 people. It was on the opposite side of our room, so we walked the entire complex each time we went out and came home. Lastly, my last complain was that the housekeeper would re-use your towels. At night when I wash my face, I would use a small towel to clean any remaining makeup. So you could see mascara and foundation stains. I thought I was getting new, clean towels every day. Then, after two days, I noticed that she/he was folding the towels in a way that I wouldnt see the stains.

“Great Resort and Location”

One of the best locations in Playa Del Carmen great service and great resort.

“best hotel best location! Beach view was absolutely stunning!”

I was looking forward to a relaxing vacation where I could be pampered and that is what I got. From the gorgeous beach view to the massage pool side while listening to live music.

“Impressed, almost perfect !!!”

El Faro Condos are a great place to stay. I will start off with the negatives, but they are few. 1.) Had an issue with the cleaning staff - it was resolved, so no big deal. 2.) No curtains or very shear curtains in main bedroom. If you do not like to get up at 6:30 AM - this could be a problem - it did not bother us too much, but I may have slept in a day or two if the room had been darker. If I were to go back, I think I would ask for a blanket to be spread across the slider glass window @ night time (or all the time). 3). Wickey's (the beach club of the hotel) should have an outside small palapa type bar in the sand. Wickey's has a beautiful restuarant & BAR INSIDE, but an outside one to add would be perfect. The Positives are : This is a perfect location hotel 10th & Beach. It is amongst all the beach clubs, yet it is not noisy - particularly at bed time. Clean modern rooms, with all the amenities. Wonderful beach views from all the condos. Excellent beach front pool. Nice daily backround music and sometimes a band or two. They setup a stage for July 4th and two bands when we were there, a wonderful experience. Cocktails in the pool 5- 25 feet away listening to good rock music. This hotel/condo is just about perfect. Clean, comfortable, roomy, beachfront, pool, beach club attached and the beat location. What else can you ask for. Other pluses for the condo is you can bring your own small cooler down to pool/beach and drink cans of soda or beer saving big $$$ a day.

“El Faro is absolutely wonderful! Can't wait to go back.”

This hotel is just as beautiful as it looks in the pictures they provide. The room was huge (we got 2 bedroom room with full kitchen). It was very sufficiently stocked with everything we could possibly need, including 2 ipod docks, DVDs, books, and lots of kitchen supplies. It was very clean. Filtered water was provided. The balcony view was awesome and there was a table with chairs and a coffee table with couches on the balcony. The pool was awesome and the beach was very close by and easily seen from our balcony. The area was great; lots of local culture and exploring to do by foot. I loved the hotel and the area and would recommend it 100%.

“Beautiful condo - serious problem with cucarachas”

Pros: Right on the beach Very new. Comfortable beds Perfect location in the center of everything on the beach Wicky's restaurant was very good. Empty underground parking Separate air conditioning in every room with sophisticated controls TVs in every room High quality finishes throughout Huge patio Cons: Cockroaches (small) were everywhere in the kitchen. Even scurried out of my laptop in the morning. We never ate there and had no food, so it wasn't a big problem with us. We were in unit 103, which was a 3 bedroom. Might not be a problem in other units. Otherwise very clean. Internet was only available in the lobby, not in the condo as promised. Claimed they had 4 beds in the unit but one was a futon in the living room. Specifically requested one room to have two beds and they ignored that.

“Wonderful Condo - Perfect Location!!!”

This was our 25th wedding anniversary celebration. We took our two children - ages 17 & 20. We've been to the Caribbean many times, but this was our first stay in Playa del Carmen. El Faro is the perfect place to stay. We rented 402 Reef, which is on the top floor. 2 Bedroom condo with rooftop hot tub and loungers. The condo was great. They will bring you water anytime you ask for it. We had an issue with the tv service and hot tub, but these were both corrected in a couple days. The pool, views, property - all great. The beach was perfect. Long stretch of public beach - great powder sand. Fantastic swim beach - wide and long. This is not a snorkeling beach. Walk to 5th Avenue shopping. Great casual dining about 100 yards down the beach - Fusion - live music every night - good food and service. We didn't eat at the hotel restaurant. We checked out the other properties in this area and El Faro looked to be the best of all worlds. We've done cruises and all inclusives, but this was our first condo experience. We LOVED it. We got well stocked at Walmart the first day (easy walk from condo and $5 taxi ride back). It was great having all we needed in the room. Took a cooler to the pool/beach every day - worked great. Saved a ton on money this way. Ate dinner out each night. We used a private car service from dreamdays - they were great! Fantastic stay - best vacation yet! We've never gone back to the same place, but we'd return here again for sure.

“Beautiful!!!”

Just got back from a 4 night stay at El Faro. I was very nervous after reading reviews that said security was rude and no potable water ect. We found quite the opposite to be true. They had a large filtered water dispenser (hot or cold) as well as a dispenser at the sink. Our 2 bedroom also included a working washer and dryer. Housekeeping came every day and even did the dishes. Check in did include taking inventory of the room but I appreciate the many beautiful decorations that could easily slip into someone's suitcase if they did not. I wasn't crazy about Wicky's music but it was not loud enough to disrupt us. Over all it is a beautiful property in a convenient and beautiful location run by friendly and helpful staff.

“Playa's best hidden secret”

My wife and I spent one week of bliss at this wonderful place with its wonderful beach and ocean views. El faro is set on the best portion of the beach, the service all around was 5 star. The pool is fantastic and Wicky restaurant is top notch. the property has easy access to the best section of 5th ave only 1.5 blocks away.. Can't wait to go back again with family and friends. My standards are high, I cant understand a few bad reviews I've seen online. Bravo to the staff of Encanto el faro. Thank you Sylvia and front desk staff.